AuntieRues Avis 

375
•
TrustScore 4 sur 5

4,0

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Lisez les avis des autres

Noté 5 sur 5 étoiles

First of all, the customer service is great, which can be rare these days...especially Sarah. Once I received the cutting boards I was looking forward to trying them out. I was not disappointed. Compa... Voir plus

Noté 5 sur 5 étoiles

The customer service of this company is great; email inquiries abd concerns are answered promptly and thoroughly. The titanium cutting boards so far have held up well without any scratches. They're e... Voir plus

Noté 5 sur 5 étoiles

It is a good deal. I don't get pulled in by marketing schemes ever, but this was making sense and valued even better than market price while the suggestions were not nagging or overly persistent. I... Voir plus

Noté 5 sur 5 étoiles

The customer service was really responsive and kind. The boards came faster than I anticipated. The edges seem like they can be sharp, and I wish there's an anti slip mat that came with them. Ill be r... Voir plus

À propos de l'entreprise

Écrit par l'entreprise

Contact Us : 💌 Email: support@auntierue.com We're here for you and reply in under 12 hours. About Auntie Rue Auntie Rue is a premium kitchenware company dedicated to creating high-quality kitchen tools designed to make home cooking safer, easier, and more enjoyable for families everywhere. Our mission is to provide trusted kitchen essentials made with carefully selected materials, thoughtful design, and high manufacturing standards that home cooks can feel confident using every single day. We offer a growing range of kitchen products including titanium cutting boards, Damascus steel knives, and everyday cooking tools developed to support healthier food preparation and a lifetime of family meals. Auntie Rue products are designed to help home cooks avoid the hidden downsides of plastic and bamboo cutting boards, protect knife edges, keep food prep surfaces cleaner and more hygienic, and bring lasting quality to the heart of the home. Our kitchen tools are built to support real-world cooking while fitting easily into everyday routines. At Auntie Rue, we believe great kitchen tools begin with quality materials, consistent craftsmanship, and a customer-first approach. We focus on materials with proven durability and established demand while maintaining strict standards for purity, food safety, sourcing, and manufacturing quality. Every product is carefully developed with attention to quality, reliability, and long-term everyday use. Our team continuously works to improve our products through ongoing research, quality control, and customer feedback. We are committed to creating kitchen essentials that combine trusted materials with practical everyday performance for men and women who love cooking for the people they care about. Every Auntie Rue product is developed with a focus on material quality, build consistency, and customer satisfaction. Auntie Rue is proud to offer kitchen products designed to support a wide range of cooking and lifestyle goals, including safer food prep, easier cleanup, longer-lasting knife sharpness, more hygienic kitchen surfaces, and beautiful, durable tools that last for years. Our goal is to provide reliable kitchen solutions that help customers cook with confidence, keep their kitchens cleaner, and enjoy preparing meals at home. Whether you are searching for titanium cutting boards, non-toxic cutting boards, plastic-free food prep surfaces, Damascus steel kitchen knives, durable chef knives, hygienic cutting boards, or premium kitchen tools built to last, Auntie Rue is committed to delivering quality kitchenware designed to support everyday cooking, family meals, and a lifetime in the kitchen.


Coordonnées de contact

4,0

Bien

TrustScore 4 sur 5

375 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

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4,0

Tous les avis

(375)

375 avis reçus au cours des 12 derniers mois

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Noté 4 sur 5 étoiles

The board is nice

The board is nice. I did notice it does not rinse off as cleanly as claimed and certain things are harder to remove and require the scrubbing side of a sponge. For example, even lemon juice needed to be scrubbed off and it was right after cutting the lemon, it wasn't dried on.
Another thing is that I can see knife marks on the board already and this makes me wonder if I am now getting micro pieces of titanium in my food.

6 novembre 2026
Avis spontané
Noté 5 sur 5 étoiles

From ordering to delivery I was updated…

From ordering to delivery I was updated throughout.
Of course I just had to use my titanium cutting board for the first time, after delivery( washed with soap and water before use actually).
Smooooth, none of the cuts and groves left behind on my wooden cutting board.
Thank you AuntieRue personnel for my new kitchen useful tool.

7 novembre 2026
Avis spontané
Noté 5 sur 5 étoiles

CUSTOMER FRIENDLY COMPANY!!!

When I purchased a set of titanium cutting boards from Auntie Rue, the product was delivered promptly and well protected. Response to my later technical question to customer service was
the best, fastest, thorough and most satisfactory that I ever have experienced. Antie Rue rates ten stars from me!

10 novembre 2026
Avis spontané
Noté 5 sur 5 étoiles

Ordering was easy

Ordering was easy. Once the order was placed, I was able to track the package. Shipping seemed a bit slow to me but eventually the package arrived at our door. Please to find protective packaging that cushioned the cutting board to prevent damage. The quality of the board was as expected and we use this cutting board on a daily basis. Happy with our purchase.

29 octobre 2026
Avis spontané
Noté 1 sur 5 étoiles

Boards look nothing like the pictures…

Boards look nothing like the pictures on the website. They come wrapped in a few things of plastic and are very rough around the edges. They feel like they can slice and cut your fingers. Definitely not what I expected. Of course refunds are denied unless damaged, because you agree to it at checkout. They should be called Auntie Ruse, it appears to be more of a bait and switch.

Don't waste your time or money.

**Now they are threatening me with debt collections since I disputed the charge with my Credit Card Company because what is pictured on the website doesn't match what is received.

8 novembre 2026
Avis spontané
Logo de AuntieRues

Réponse de AuntieRues

Hi Timothy,

I understand your frustration, and I appreciate you taking the time to share your thoughts. That said, I want to set the record straight on a few important points so future customers have the full picture.

Our cutting boards are genuine titanium sourced from Seki, Japan, and everything shown on our website accurately represents what we sell. The boards are precisely cut to the dimensions listed on the product page, and they're wrapped in protective plastic to ensure they arrive safely. As for the edges, new titanium boards can feel sharp to the touch right out of the packaging — that's completely normal and not a defect. Titanium is a harder material than wood or plastic, and the edges naturally soften with regular use and washing. This is a characteristic of the material itself, not a quality issue. What you're getting is a truly non-porous surface that bacteria can't penetrate, a board that's dishwasher-safe, lightweight, and built to last a lifetime — those are the real advantages of titanium, and they're exactly what we deliver.

Regarding our refund policy, it's clearly stated during checkout and agreed to before purchase. We stand behind the quality of our boards, and refunds are available for damaged or defective items. A new board with edges that feel sharp isn't damaged — it's simply how titanium arrives before it's been used and cared for over time. That policy is in place to protect both our business and our customers, and it's applied consistently and fairly.

I'd genuinely like to make sure you're taken care of. If you'd like to discuss this further or if there's something specific we can do to help, please email our team at support@auntierue.com and we'll work with you directly. We're not in the business of tricking anyone — we're a small team proud of what we make, and we're always happy to answer questions and ensure every customer understands exactly what they're receiving.

— The Auntie Rue Team

Noté 5 sur 5 étoiles

I was a bit leery at first

I was a bit leery at first because the board was being shipped from China. An excellent customer service person, Sarah, helped me make my decision. She advised me what to look for in a cutting board. I even checked my 15 yr old board (made of plastic something) to confirm that mine was wrought with what is probably nasty stuff as indicated in their customer information.
Once I had all the information needed, I made the purchase. I'm not a cutting board type person - my son lives with me and does most of the cooking and he loves it. I tried it once and I was impressed. I have no complaints about shipping, or the product and would recommend the cutting board made of titanium to anyone looking for a new board!

17 octobre 2026
Avis spontané
Noté 4 sur 5 étoiles

The cutting board cleans nicely as…

The cutting board cleans nicely as advertised. I have not gotten used to the feel of cutting metal on metal - less grip than plastic or wood. The knives I ordered seem nice, but it is too early to judge them. I did not appreciate the tortuous checkout process with upselling.

9 octobre 2026
Avis spontané
Noté 5 sur 5 étoiles

Ordering was easy

Ordering was easy. I was kept informed of the status of my order. My order arrived in good condition and all items were included.

8 novembre 2026
Avis spontané
Noté 3 sur 5 étoiles

I didn't appreciate that

I didn't appreciate that the prices for all of the sizes of the cutting boards were visible. Your advertising is misleading, and made it seem that it would be one price regardless of the size. I had no idea I was spending 99 dollars for each board. I am not happy I was deceived that way. I also don't appreciate being bombarded with additional offers after my purchase. Again your marketing is confusing, and aggressive. I did not want additional products, I was already spending enough, and they kept coming page after page after I had declined the offers. That was obnoxious and angered me as a consumer. I did not appreciate that in the least and it gave me a very negative perception of your company. I have not received the product yet.So I cannot leave a comment about it.This was about the experience of ordering.

7 novembre 2026
Avis spontané
Noté 5 sur 5 étoiles

The cutting boards arrived today

The cutting boards arrived today and were sent directly to the recipient. I haven’t heard from them regarding the product itself. I can say that the ordering process was smooth and easy.

8 novembre 2026
Avis spontané
Noté 5 sur 5 étoiles

Only used a couple times

Only used a couple times. Works as advertised. It's a cutting board. No knife marks and put in the dishwasher and looks brand new.

17 octobre 2026
Avis spontané
Noté 5 sur 5 étoiles

Good communication and quick response…

Good communication and quick response time after placing order.
The only negative that I experienced was the before checkout blitz with the other merchandise that I was not interested in. Kind of a sneak attack that wasn't necessary.

7 novembre 2026
Avis spontané

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