AuntieRues Avis 

375
•
TrustScore 4 sur 5

4,0

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

First of all, the customer service is great, which can be rare these days...especially Sarah. Once I received the cutting boards I was looking forward to trying them out. I was not disappointed. Compa... Voir plus

Noté 5 sur 5 étoiles

The customer service of this company is great; email inquiries abd concerns are answered promptly and thoroughly. The titanium cutting boards so far have held up well without any scratches. They're e... Voir plus

Noté 5 sur 5 étoiles

It is a good deal. I don't get pulled in by marketing schemes ever, but this was making sense and valued even better than market price while the suggestions were not nagging or overly persistent. I... Voir plus

Noté 5 sur 5 étoiles

The customer service was really responsive and kind. The boards came faster than I anticipated. The edges seem like they can be sharp, and I wish there's an anti slip mat that came with them. Ill be r... Voir plus

À propos de l'entreprise

Écrit par l'entreprise

Contact Us : 💌 Email: support@auntierue.com We're here for you and reply in under 12 hours. About Auntie Rue Auntie Rue is a premium kitchenware company dedicated to creating high-quality kitchen tools designed to make home cooking safer, easier, and more enjoyable for families everywhere. Our mission is to provide trusted kitchen essentials made with carefully selected materials, thoughtful design, and high manufacturing standards that home cooks can feel confident using every single day. We offer a growing range of kitchen products including titanium cutting boards, Damascus steel knives, and everyday cooking tools developed to support healthier food preparation and a lifetime of family meals. Auntie Rue products are designed to help home cooks avoid the hidden downsides of plastic and bamboo cutting boards, protect knife edges, keep food prep surfaces cleaner and more hygienic, and bring lasting quality to the heart of the home. Our kitchen tools are built to support real-world cooking while fitting easily into everyday routines. At Auntie Rue, we believe great kitchen tools begin with quality materials, consistent craftsmanship, and a customer-first approach. We focus on materials with proven durability and established demand while maintaining strict standards for purity, food safety, sourcing, and manufacturing quality. Every product is carefully developed with attention to quality, reliability, and long-term everyday use. Our team continuously works to improve our products through ongoing research, quality control, and customer feedback. We are committed to creating kitchen essentials that combine trusted materials with practical everyday performance for men and women who love cooking for the people they care about. Every Auntie Rue product is developed with a focus on material quality, build consistency, and customer satisfaction. Auntie Rue is proud to offer kitchen products designed to support a wide range of cooking and lifestyle goals, including safer food prep, easier cleanup, longer-lasting knife sharpness, more hygienic kitchen surfaces, and beautiful, durable tools that last for years. Our goal is to provide reliable kitchen solutions that help customers cook with confidence, keep their kitchens cleaner, and enjoy preparing meals at home. Whether you are searching for titanium cutting boards, non-toxic cutting boards, plastic-free food prep surfaces, Damascus steel kitchen knives, durable chef knives, hygienic cutting boards, or premium kitchen tools built to last, Auntie Rue is committed to delivering quality kitchenware designed to support everyday cooking, family meals, and a lifetime in the kitchen.


Coordonnées de contact

4,0

Bien

TrustScore 4 sur 5

375 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,0

Tous les avis

(375)

375 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

I ordered all 3 sizes

I ordered all 3 sizes. I was given tracking access which is very important to me. All 3 arrived together as indicated by per tracking. One board was bent and was replaced without incident. Very good customer service!
We have been using the boards for a few weeks now and are happy with them. One design flaw is the sharp edges. Adding protection to cover the edges would make them perfect.

11 octobre 2026
Avis spontané
Noté 5 sur 5 étoiles

Nice cutting board

Ordering went smoothly and package arrived nicely packed. I like the protective corners for shipping. Don't use boards to often. Have only used it once so far. However it worked quite well and cleaned up easily.

2 novembre 2026
Avis spontané
Noté 4 sur 5 étoiles

The “boards” are amazing

The “boards” are amazing! We will probably buy more of different sizes in the near future. They are easy to clean and store and the quality is top shelf. Also knowing that there’s no bacteria or microplastics in and/or on our food makes them even better. The only reason I didn’t give 5 stars for our experience is they took quite a while to arrive.

10 novembre 2026
Avis spontané
Noté 4 sur 5 étoiles

Titanium Board Order

The boards that I ordered arrived quickly and our experience with them has been wonderful so far. A misunderstanding related to a continuing program I was not aware I had signed up for was handled quickly with a refund of the payment charged to my credit card. Supplemental free gifts that were supposed to be shipped with our order have still not been received and this is the only reason for not rating at 5 stars.

12 novembre 2026
Avis spontané
Noté 5 sur 5 étoiles

**Love this set!**

**Love this set!**
**A beautiful, high-end gift!**

My husband gifted me this stainless steel cutting board and knife set a few weeks ago, and we've really put it to the test. The cutting board is stainless steel yet flexible, which makes it so handy to use. It washes clean and is easy to maintain. The knife is extremely sharp and cuts through everything like butter.

It did take a little longer to arrive than expected, but the company reached out routinely with updates, which made us feel comfortable with the order. Great customer service and transparency.

The quality is beautiful, and it was packaged nicely for shipping. Everything about this set feels like a very high-end gift to receive!

12 novembre 2026
Avis spontané
Noté 5 sur 5 étoiles

It is a good deal

It is a good deal. I don't get pulled in by marketing schemes ever, but this was making sense and valued even better than market price while the suggestions were not nagging or overly persistent. I bought a couple titanium cutting boards and a chef knife and it hits right. It's clean and satisfying and the flow has increased in the kitchen.
The metal sheet cutting board isn't sharp like a burr on a knife but it's not soft. If that was rounded over a bit that might make it more easily handled. I'm expecting that rounding to happen with use.
I'll be back for more!

12 novembre 2026
Avis spontané
Noté 4 sur 5 étoiles

Board was smaller than i thought but it…

Board was smaller than i thought but it will work. I was excited to have a new knife also but it didn't seem very sharp. Both items are okay but i guess i had hyped myself up after reading article. At least board should be more hygienic

11 novembre 2026
Avis spontané
Noté 3 sur 5 étoiles

The boards themselves are great

The boards themselves are great. It took a little longer than expected and we got notifications about it being held in customs(?) It was a little concerning, but boards arrived a few days later. The reason for 3 star rating is the automatic subscription I wasnt aware of. I got a surprise ~$29.95 charge the following month because apparently I hadn’t opted out. Never saw it, didnt want it, have confirmed cancelled since, but ZERO refund for that first month. So heads-up. Add $30 to the cost plus aggravation getting the charge, then having to cancel. Not ethical, not happy with them.

2 novembre 2026
Avis spontané
Noté 4 sur 5 étoiles

Goods as expected

Delivered what I expected in the predicted time. The only critique: way to many texts and phone calls from your customer service!

6 novembre 2026
Avis spontané
Noté 3 sur 5 étoiles

I was a little confused with the…

I was a little confused with the ordering options. Was really planning on one board, but saw the 3for2 offer. There were size options for 2 boards, but did not see a choice available for the 3rd board. So figured the third was either going to be another large or smaller. But then when reviewing the summary the total was over $300. Figured the single board price was $90, x2 would be $180 and third was supposed to be free. Had some difficulty with the transaction as well, but don't know if that was because my card initially declined the charge until I indicated it was valid. Nothing showed on the order or shortly after that the transaction went through but I decided to wait before going back through the ordering process because I did not want to receive two different shipments. Good call on my part!

9 novembre 2026
Avis spontané
Noté 5 sur 5 étoiles

My cutting board allows me not to worry…

My cutting board allows me not to worry about bacteria growing on it. It feels clean and stays clean. The chef knife I got along with it is really nice as well and they work beautifully together. I used a brand new bread knife that I had to slice a soft bread and it scratched my board, but the board is still good to use for my usual food prep.

9 novembre 2026
Avis spontané
Noté 5 sur 5 étoiles

Very responsive company

The customer service of this company is great; email inquiries abd concerns are answered promptly and thoroughly. The titanium cutting boards so far have held up well without any scratches. They're easy to clean. I don't have to worry lingering microbes now. The only thing that would make them better are silicone or polyurethane dots on the corners.

10 novembre 2026
Avis spontané
Noté 4 sur 5 étoiles

The product is worth the hype

The product is worth the hype and the wait. All of the boards I ordered are perfect and have responded well to use so far. The knife set is gorgeous, can't wait to try it. The only thing that brings the rating down was the barrage of emails I received between my purchase and the shipment arriving. Calm down, you already got my money, I can wait patiently for the product.

26 octobre 2026
Avis spontané
Noté 2 sur 5 étoiles

"Food Network" Ad is FAKE - Dulls knives

I was sent an article bearing the Food Network logo wherein an alleged food safety inspector's sister went through all the tests they did together to find the most hygenic cutting board. The article purported that this company only sold to commercial companys and touted that they were the only cutting boards used in hospital kitchens. That's all lies. There was no connection to Food Network and this company was never commercial exclusive. A quick search will confirm this as well as the fact that hospitals use plastic cutting boards.

The checkout process is very shady. They do everything they can to get you to bbuy more cutting boards (I fell for it and now own three knife-dulling slices of metal). Then when you think you're done, they tell you you're getting a special gift worth $100something but you have to wait through the video on the checkout page. That's just a ploy to get you to buy their knives which somehow magically work better than other knives on their titanium cuttng boards. The "gift" is a ddiscounte price on their knives, so not a gift at all. I didn't fall for this one. They also did offer several "Free Gifts" with purchase - a silicone non-slip mat, a knive sharpener, and something else. Those items did not arrive and there was no mention of them in any of the MANY missives they sent me bbetween ordering and receiving them. I reached out to customer support to inquire and their AI basically said "oops, sorry we ran out" and then asked if I wanted to be added to the waiting list for them. Suss. If you promise a customer something and then can't deliver on it, you should definitely tell them and you should AUTOMATICALLY place them on the wait list to recieve those items. I replied that I would hope I was already on the list, but to add me if not.

I haven't independently tested these to see if they're actually titanium, but I plan to. The one thing that does seem to be factual is that they do not hold on to any odor and are therefore easy to clean.

Oncce I got them and did the research I should have done before clicking purchase, I contacted them to see about returning them. Apparently upon checkout you agree that this purchase is final, barring any defect in workmanship etc. The excuse they gave me was that it's a food safety issue. Wait, didn't you just sell me on the fact that these aer virtually indestructable and not subject to any leftover foodborne illness creating germs? Yes you did.

On top of all that, they dull the shit out of my knives. Apparently less than glass or stainless steel, but I am CONSTANTLY having to hone my knives. It's frustrating and I feel duped.

STEER CLEAR!

10 novembre 2026
Avis spontané
Logo de AuntieRues

Réponse de AuntieRues

Hi Conery,

Thank you for sharing your feedback, and I understand this experience has been frustrating for you. I'd like to address each of your points directly so we can clear things up and make sure you're fully supported.

First, regarding the content you saw: we work with affiliate partners who run independent articles and promotions to introduce our boards to new audiences. We don't write or control the content they publish, and any claims made in third-party articles don't originate from Auntie Rue. What we can stand behind is this: our titanium cutting boards are sourced from Seki, Japan, known worldwide for premium culinary-grade materials, and they are genuinely titanium, truly non-porous so bacteria cannot penetrate the surface, lightweight, dishwasher-safe, and designed to last for decades. We've never claimed exclusivity to hospitals or affiliation with any network, and our boards are proudly available to home cooks and professionals alike.

On the checkout experience, every offer presented during the process is opt-in, and the order summary always displays your total before purchase is finalized. The bonus video and knife offer you mentioned are additional opportunities, not requirements, and skipping them simply means continuing to complete your order. The promotional items referenced at checkout carried a combined promotional retail value we listed at the time; that value reflected what we would list them for if sold separately, though we don't currently sell them at that price point. Their actual current value on our site totals around fifteen dollars, and if you didn't receive them due to availability, that amount is the fair resolution we'd be happy to provide. Please reach out to our team at support@auntierue.com, and we'll make sure that's taken care of.

Regarding your knives: titanium is significantly softer than glass or ceramic and falls mid-range on the hardness scale, which means it does require regular honing just like any quality cutting surface. That's normal maintenance for keeping an edge sharp, not a defect. If you're experiencing more dulling than expected, it's worth checking that your knives are fully dry when stored and that you're using a smooth honing motion; our customer care team is always happy to share best-practice tips.

Finally, our return policy is clearly stated during checkout and is in place because these boards come into contact with food. It's a safety standard we hold across all orders. That said, if you feel the boards aren't meeting your needs and you'd like to discuss your options further, please email support@auntierue.com directly. Our team will work with you personally to find a resolution that feels right.

We genuinely appreciate you taking the time to reach out, and we're here to help.

— The Auntie Rue Team

Noté 1 sur 5 étoiles

A scam operation of the first order

A scam operation of the first order. The prices change as you proceed through the order process. Extra charges are attached after you click purchase that you cannot back out of. More importantly, they demand a 25% restocking fee if you try to cancel the order even though they have not shipped or delivered the product. Avoid them at all costs, take screen shots of the entire process to document the scam and notify the FTC, Newark, DE police department of the scam, the BBB, and the Postal Inspection Service of the scam as well as dispute the charges with your credit card company. Ask your credit card to block as fraudulent any and all charges from this company. Ask can be seen from the many complaints the products are of dubious quality and any positive reports are more likely than not are AI bot generated.

9 novembre 2026
Avis spontané
Logo de AuntieRues

Réponse de AuntieRues

Hi Christopher,

Thank you for reaching out. I understand your frustration, and I want to clear up what's happened here because our checkout process is designed to be transparent and straightforward at every step.

Our website clearly displays all pricing and membership details before you complete your purchase. The order summary, which includes the subtotal, any membership you've opted into, shipping, and the final total, is shown on the checkout page before you click to confirm. Nothing is added after you authorize payment. If you enrolled in the Warm Table Circle membership, that's a program presented during checkout with full details, including pricing and billing terms, and it requires an active opt-in. The total you saw at checkout is exactly what you agreed to pay. Regarding our cancellation policy, all orders are custom-fulfilled, which means they enter production immediately. Our Terms of Service, which are presented at checkout, explain that cancellations after purchase are subject to a restocking fee to cover the costs already incurred. This policy is disclosed before you complete your order, and it applies whether or not the item has physically shipped, because production and fulfillment have already begun. This is standard practice for made-to-order goods and is in place to protect the business from the real costs of cancellations.

I also want to address your concerns about our product quality and reviews. Every Auntie Rue cutting board is made from premium titanium sourced from Seki, Japan, a region world-renowned for precision metalwork. Titanium is naturally non-porous, meaning bacteria truly cannot penetrate the surface, and it's lightweight, dishwasher-safe, and built to last a lifetime. Our customer reviews are authentic and reflect the real experiences of thousands of happy home cooks. We're proud of the quality we deliver, and we stand behind every board we make.

Christopher, I'd love the chance to make this right and ensure you're completely taken care of. Please reach out directly to our team at support@auntierue.com, and we'll work with you to resolve any outstanding concerns. We're here to help and we're confident we can find a solution that works for you.

— The Auntie Rue Team

Noté 3 sur 5 étoiles

Didn't really appreciate being pestered…

Didn't really appreciate being pestered after not completing the purchase process. I started to purchase then hesitated. Y'all seem like that bothered you. At least I assume that after calling, texting, and emailing me about an incomplete purchase. Just hope the cutting are as good as y'all say.

7 novembre 2026
Avis spontané

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus