AuntieRues Avis 

374
•
TrustScore 4 sur 5

4,0

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

First of all, the customer service is great, which can be rare these days...especially Sarah. Once I received the cutting boards I was looking forward to trying them out. I was not disappointed. Compa... Voir plus

Noté 5 sur 5 étoiles

The customer service of this company is great; email inquiries abd concerns are answered promptly and thoroughly. The titanium cutting boards so far have held up well without any scratches. They're e... Voir plus

Noté 5 sur 5 étoiles

It is a good deal. I don't get pulled in by marketing schemes ever, but this was making sense and valued even better than market price while the suggestions were not nagging or overly persistent. I... Voir plus

Noté 5 sur 5 étoiles

The customer service was really responsive and kind. The boards came faster than I anticipated. The edges seem like they can be sharp, and I wish there's an anti slip mat that came with them. Ill be r... Voir plus

À propos de l'entreprise

Écrit par l'entreprise

Contact Us : 💌 Email: support@auntierue.com We're here for you and reply in under 12 hours. About Auntie Rue Auntie Rue is a premium kitchenware company dedicated to creating high-quality kitchen tools designed to make home cooking safer, easier, and more enjoyable for families everywhere. Our mission is to provide trusted kitchen essentials made with carefully selected materials, thoughtful design, and high manufacturing standards that home cooks can feel confident using every single day. We offer a growing range of kitchen products including titanium cutting boards, Damascus steel knives, and everyday cooking tools developed to support healthier food preparation and a lifetime of family meals. Auntie Rue products are designed to help home cooks avoid the hidden downsides of plastic and bamboo cutting boards, protect knife edges, keep food prep surfaces cleaner and more hygienic, and bring lasting quality to the heart of the home. Our kitchen tools are built to support real-world cooking while fitting easily into everyday routines. At Auntie Rue, we believe great kitchen tools begin with quality materials, consistent craftsmanship, and a customer-first approach. We focus on materials with proven durability and established demand while maintaining strict standards for purity, food safety, sourcing, and manufacturing quality. Every product is carefully developed with attention to quality, reliability, and long-term everyday use. Our team continuously works to improve our products through ongoing research, quality control, and customer feedback. We are committed to creating kitchen essentials that combine trusted materials with practical everyday performance for men and women who love cooking for the people they care about. Every Auntie Rue product is developed with a focus on material quality, build consistency, and customer satisfaction. Auntie Rue is proud to offer kitchen products designed to support a wide range of cooking and lifestyle goals, including safer food prep, easier cleanup, longer-lasting knife sharpness, more hygienic kitchen surfaces, and beautiful, durable tools that last for years. Our goal is to provide reliable kitchen solutions that help customers cook with confidence, keep their kitchens cleaner, and enjoy preparing meals at home. Whether you are searching for titanium cutting boards, non-toxic cutting boards, plastic-free food prep surfaces, Damascus steel kitchen knives, durable chef knives, hygienic cutting boards, or premium kitchen tools built to last, Auntie Rue is committed to delivering quality kitchenware designed to support everyday cooking, family meals, and a lifetime in the kitchen.


Coordonnées de contact

4,0

Bien

TrustScore 4 sur 5

374 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,0

Tous les avis

(374)

375 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 3 sur 5 étoiles

The cutting boards are great

The cutting boards are great. The knives are DEFINITELY NOT made with Damascus steel. There is a mechanical or digital surface etching to give the knives the APPEARANCE of high grade steel, but that is misleading.

15 octobre 2026
Avis spontané
Noté 5 sur 5 étoiles

Love the cutting boards.

Love the cutting boards...they are heavy duty and both the large and medium boards provide ample surface for prepping veggies and meats. I replaced all of my plastic cutting mats for healthier, micro-plastic free meals for my family. Customer service was excellent when I chose to contact them regarding a billing issue.

18 octobre 2026
Avis spontané
Noté 5 sur 5 étoiles

Nice cutting board

When I had a question response was quick. Cutting board is as described. My only concern is the edges seem a little sharp but may smooth out with use. Very pleased with this product.

18 octobre 2026
Avis spontané
Noté 5 sur 5 étoiles

Awesome

Awesome, just awesome!

The whole process of reading the (absolutely disgusting and frightening) facts about the bacteria and nastiness that is found on other types of cutting boards, even "clean" ones, was very enlightening. And scary.
The ordering process and subsequent receipt of our new cutting boards was seamless. We will never use another type (or brand) of cutting boards in our house again! Thank you!

3 octobre 2026
Avis spontané
Noté 1 sur 5 étoiles

By the time the boards arrived I…

By the time the boards arrived I already decided I didn’t want them. Contacted the company to see how to return and they immediately said they can’t take them back due to food contamination. I pointed out their 60 day no questions asked money back guarantee. They kept asking why and what was wrong. I pointed out the guarantee again and they said that wasn’t from their official website and said at checkout I agreed there was no returns. Told them I would contact the attorney general of my state. They said if I did that or contact my credit card company to reverse charges they would sue me. I repeated I would contact the AG. Then they offered me a $19 refund and said that would be the best I could get, and the ball was in my court. Again said I would contact the AG. The next day they refunded my purchase price. If a company is offering a money back, no questions asked guarantee, a consumer shouldn’t have to jump through hoops and be threatened to make it happen. I’m keeping the e-mails for proof. They WILL refund your money- they just will make it as difficult as possible. CONSUMERS - STAND UP FOR YOURSELVES!

7 octobre 2026
Avis spontané
Logo de AuntieRues

Réponse de AuntieRues

Hi Rob,

Thank you for taking the time to share your experience. I've reviewed your account and want to set the record straight on what took place. Our policy has always been clear and consistent, and every customer sees the same disclosures at checkout. All Auntie Rue cutting boards are made-to-order using titanium sourced from Seki, Japan, and fall under our no-return policy for food-contact items, which is stated at checkout and again in the order confirmation. There is no 60-day money-back guarantee on our official website, and if you saw that language elsewhere, it did not come from us and does not represent our actual terms. What you agreed to when you completed your purchase was the policy shown at checkout: all sales are final on food-contact products due to safety and contamination standards, unless the item is damaged or defective.

When you reached out, our team correctly explained that we cannot accept returns on cutting boards once they have shipped, because they are custom-made food-prep items. That policy exists to protect every customer and is the industry standard for this product category. The reason we asked follow-up questions was to understand whether there was a defect or damage that would allow us to help you outside that policy, which is the right thing to do. At no point did anyone threaten you. What was communicated, as it is to all customers, is that initiating an invalid chargeback dispute for an item that was received as described and made to order can trigger a recovery process under the Invalid Dispute Recovery provision in our Terms of Service, which every customer agrees to at checkout.

After multiple back-and-forth exchanges, and recognizing that you were unhappy despite having received exactly what you ordered, our team made the goodwill decision to issue you a full refund even though our policy did not require it. That refund was not the result of threats or hoops, it was a voluntary courtesy extended to you in the interest of customer service. We stand by our product, our policies, and the integrity of our communication, all of which are transparent, accurate, and applied equally to every customer. Our titanium boards are lightweight, truly non-porous so bacteria cannot penetrate the surface, dishwasher-safe, and built to last a lifetime, and we're proud of the quality and care that goes into every one.

If you have any further questions about your order or would like to discuss this directly with our team, you are always welcome to email us at support@auntierue.com and we will be happy to help.

— The Auntie Rue Team

Noté 5 sur 5 étoiles

What's best for your cherished knives? A work in progress...

The titanium cutting boards, along with the full set of knives (which I am gifting to my daughter as she sets up her new home), arrived superbly packaged. The cutting boards have been put to use for a couple of weeks now, and certainly are everything they were touted to be.

They will assuredly last a lifetime, and it is with relief that I am retiring the polypropylene boards that we have been using for probably 15+ years. Since we are vegetarian, I wasn't worried too much about bacterial contamination from meat handling on the cutting boards. The info on micro-plastics was the impetus for seeking out a replacement product. Choosing between a wooden versus metal board is a choice that deals more with protection of the knife's cutting edge.
My solution was to buy both, and currently alternating between a Japanese Hinoki wooden board and the AuntieRues titanium boards. It will take many weeks to get a final answer on whether the titanium is harder on our collection of Japanese Damascus knives.
Certainly the customer service from Auntie Rue's has been stellar. There is not "chat-bot" answering your inquiries, and the response to my emailed questions was rapidly back to me.

16 octobre 2026
Avis spontané
Noté 4 sur 5 étoiles

Ordered three titanium CUTTING BOARDS

We ordered three titanium cutting boards. Shipping was a little slow but customer service kept us informed through the process and they arrived packaged well and in excellent condition.
We use the boards for more than cutting boards. They are good when baking pot pies and cookies and are good as serving trays.

11 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

Love, love, love

From start to finish, the process was great. When my boards came in, (after a quick wash) I prepped dinner and, oh man! it was good. I didn't realize how clumsy our knife cuts were until I had a good board. My budding chef-of-a-son immediately noticed when he was using his "good" knives (versus my every day knives) that his cuts were cleaner, his slices more even, and his final presentation earned him a better grade. I will absolutely be buying him his own set. I can't wait to surprise him. My husband is already making noises about another set and needing new knives. To anyone on the fence, these boards are worth the cost. Hands down.

Thanks so much,
Lesli

7 octobre 2026
Avis spontané
Noté 1 sur 5 étoiles

Read the complaints w/BBB

Read the fine print! Will not accept returns unless damaged. I am unhappy with the sneaky sleazy way free items were not sent, they signed me up for $24.95 a month charge and I am not impressed with the cutting board! Complaints with BBB!
• Convoluted Checkout Subscriptions: A primary complaint on Trustpilot highlights a "deceiving" checkout process. Customers have reported being unknowingly signed up for unexpected, recurring monthly subscription charges during completion of their initial order.
• Physical Design Flaws: Some users mention minor quality issues with the physical design, specifically citing uncomfortably sharp edges around the board's handle slots.
• BBB Scam Tracker Alerts: The website has been flagged at least once on the Better Business Bureau (BBB) Scam Tracker by a consumer who was funneled to the site via a suspicious third-party review link after searching for top cutting boards online.

15 octobre 2026
Avis spontané
Logo de AuntieRues

Réponse de AuntieRues

Hi Rae Jean,

Thank you for reaching out. I understand this experience has been frustrating, and I want to walk through each point with you so we can clear things up and get this resolved.

First, regarding the monthly charge: the $24.95 Warm Table Circle membership is offered during checkout as a completely optional add-on, with a checkbox and clear description of the monthly recurring benefit. You signed up for it when you completed your order, and it's been processing as agreed. So if you'd like to cancel the membership going forward, we're happy to help with that right away. Our checkout also displays your full order total, including all items and memberships, in the summary before you confirm your purchase, so the amount you were charged matched what was displayed.

Regarding the return policy, all of our terms are provided at checkout and on the product page. We do accept returns for damaged or defective items, and we stand behind the quality of everything we send. Our policy is in place to ensure we can continue offering premium products at fair prices, and it's clearly outlined so customers know what to expect before they buy.

As for the cutting board itself, we're proud of the quality we offer. Our boards are made from genuine titanium sourced from Seki, Japan, a region renowned for precision metalwork. Titanium is naturally lightweight, completely non-porous so bacteria can't penetrate the surface, and dishwasher-safe for effortless care. If your board has any sharp edges around the handle, that's common with new titanium and softens with regular use and washing—it's not a defect, just a characteristic of the material when it's freshly cut. If you're still not satisfied with it, I'd love to understand more about what specifically disappointed you, because we genuinely want to make sure you're taken care of.

I also want to address the "free items" concern. The crossed-out pricing you saw reflects a promotional retail reference value, not a separate product we currently sell on its own. The value of those items is built into the current site price you paid (approximately $15 total), so there's no missing value—you received what was offered. If there's been a misunderstanding here, we're absolutely willing to work with you on a fair resolution.

We respect your right to raise concerns, and we're always transparent and responsive with any inquiries. That said, we'd love the chance to work this out with you directly first. Please email our team at support@auntierue.com, and we'll make sure you're taken care of. Whether it's canceling the membership, talking through the board quality, or finding a resolution that feels right, we're here for you.

— The Auntie Rue Team

Noté 5 sur 5 étoiles

The Titanium Board-Great investment

I have used my new cutting board and I'm really happy with it. It's easy to cut on it and when your using it you don't have to worry about any meat juices or other stuff soaking into the board like plastic boards. I washes off great.
I had a few questions to ask and customer service was great about getting back to me.

15 octobre 2026
Avis spontané
Noté 4 sur 5 étoiles

The cutting board is of good quality

The cutting board is of good quality, I like that! The boards were well wrapped because of the corners and arrived on time.
My only fault is that the edges are too sharp and could be rounded more especially the handle.

1 octobre 2026
Avis spontané
Noté 5 sur 5 étoiles

We have been looking for a titanium…

We have been looking for a titanium cutting board for a while. The first one was received was so heavy we returned it. I kept looking and saw this one and ordered it. It is much lighter in weight and it is so much better than using the plastic. My husband thinks that the handle area is a little sharp, and I tend to agree. However I pick it up by the corner. We do enjoy using it.
Also, your company was very informative from begging to end. Thank you!

9 octobre 2026
Avis spontané
Noté 5 sur 5 étoiles

You have a new fan now that I have an…

You have a new fan now that I have an Auntie Rue Titanium Cutting Board! I have already recommended this product to several people. They are so easy to clean also ! Now I can throw out all those other nasty boards.
Two thumbs up 👍 👍 for Auntie Rue !

1 octobre 2026
Avis spontané

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus