I am writing you now because of a problem I have with the car cover I bought from you a year ago. Unfortunately, it has totally disintegrated in less than a year. I try to use Gorilla Ta... Voir plus
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Lisez les avis des autres
Purchased a $250 car cover which began to disintegrate in 4 months leaving the car with a white powdery film on the car which got into all the cracks & crevices. Tried numerous times to call them on... Voir plus
too many screwups sent wrong product to me hey no problem just send me a replacement WRONG then the downfall .the return service took 18 days to get credited for there screw up not only took 4 tele... Voir plus
Just a Heads Up for everyone these people also own MORRIS 4X4 and are practicing the same underhanded sales tricks over there. They take your order fully knowing they have NO stock send an E-mail a fe... Voir plus
À propos de l'entreprise
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Discount Auto Accessories and Auto Parts. Free Shipping on 99% of all products. Read 85,000+ Customer Reviews, Shop online or call 800-544-8778 today.
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Etats-Unis
- www.autoanything.com
Les gens ont aussi consulté
Never received product, poor customer service, deceptive website...
I placed an order for a bike rack. The website said it was in stock and would be shipped out right away. 3 weeks later I still hadn't received the product. I called, and literally waited over an HOUR to speak to anyone. Only to find out that the product was out of stock, their website still says it's instock, and the company would do nothing to right their wrong. I cancelled my order and now we won't have bike racks in time for our trips. I trusted them that their business and website had integrity. Now I just hope they refund my CC...
20 juillet 2020
Avis spontané
Réponse de AutoAnything
Hello,
I am so sorry to hear that you felt that we were being deceptive in our advertisement for the bike rack your ordered. I can assure you that it is never our intention to mislead customers, and when our website advertises something as "in stock" when it isn't, it is just due to the fact that it has not yet been updated. Either way, this misinformation is our responsibility, and I sincerely apologize for that.
We're 100% committed to taking care of our customers and making it up to anyone that may have experienced a frustrating situation as a result of a mistake we have made. If there is anything we can do to make this right, please send us an email at onlinesupport@autoanything.com.
Thank you,
Bailey
Don’t Expect Results
Call or email-mail them and see if you can get them to answer the phone Or respond to your message. I didn’t get a refund for an item they continued to delay delivery until I told them I would meet them at their offices to discuss my refund.
20 juillet 2020
Avis spontané
Réponse de AutoAnything
Hi S.M.,
I am so sorry to hear that you've had such a poor experience with our company both in regards to shipping time and customer service.
I don’t by any means mean to excuse the service you’ve received, but I would like to offer some insight into why these things happened. Due to COVID, our manufacturers are operating at a reduced capacity in order to keep their workers safe, but this has caused massive shipping delays for many customers. While these shipping delays increase in number, so does the contact volume we receive from customers wondering where their order is, which is completely understandable. We have hired a ton of new representatives in order to bring our customer service quality to the level we strive for, but we obviously still have work to do.
We're 100% committed to taking care of our customers and making it up to anyone that may have experienced a frustrating situation as a result of these unprecedented circumstances. If there is anything we can do to make this right, please send us an email at onlinesupport@autoanything.com.
Thank you,
Bailey
Customer Service is a complete JOKE
I received an order that was completely missing a critical part to make it work. I tried to call and waited 60 minutes on hold for someone to pick up the phone. I gave up and sent them an email. I got an email response that said "our ability to help through email is limited, please call us so we can help. Be advised the wait times may be long." You think!?!
What a complete joke. The is the first order I placed with AutoAnything and it will be last.
Hire more people to answer the phones. Your customer service is horrible!
14 juillet 2020
Avis spontané
Réponse de AutoAnything
Hi Tony,
I am sorry to hear about the disappointing experience you've had. Unfortunately, our customer service team, as well as our manufacturers, have been extremely backlogged due to the pandemic. Offering high quality customer service is our number one priority, and I apologize that this was not your experience.
Our entire team is working overtime and we've hired a ton of new customer service representatives-- supporting our customers is our top priority above all else. We are hoping to drastically reduce our hold times on our phone lines soon.
That being said, we're 100% committed to taking care of our customers and making it up to anyone that may have experienced a frustrating situation as a result of these unprecedented circumstances.
If you’d be willing to give us a chance to do better, we'd like to provide you up with extra special discounts on whatever parts you need next for your build. You can reach out to us at onlinesupport@autoanything.com and just mention that I spoke to you here on Trustpilot.
Thank you,
Bailey
Don't expect ANY customer service.
ordering, shipping was as expected. Part was damaged. First time I tried to report via chat I was #17 in queue, which did not move after about 1 hour. Tried calling, again #17 in queue. Sent Email. Three days later I tried again. This time 35 in queue at 11AM. At 9:04PM someone came to chat. No signal to warn me, so I missed them. Now I am #21. Maybe when I get up in the AM they will have answered.
Really??????????
Update: Their reply says it all. They did reply and it is positive. Whether the contact issue is fixed or not I do not know, but at least they are alive and well and made my product problem go away.
Thank you.
14 juillet 2020
Avis spontané
Réponse de AutoAnything
Hi Bill,
I sincerely apologize that you had such a negative experience with us start to finish, especially when you received a damaged part.
We were extremely backlogged due to the pandemic, but that does not excuse the lack of communication we had with you when trying to get a solution to a damaged part. We're 100% committed to taking care of our customers and making it up to anyone that may have experienced a frustrating situation as a result of these unprecedented circumstances.
If there is anything we can do to make this right, please send us an email at onlinesupport@autoanything.com.
Thank you,
Bailey
I generally don't do reviews,but when…
I generally don't do reviews,but when you get this bad of customer service you have to let people know, everything other 1 star reviews said is right,hours on hold,no answer, dropped calls after holding for hours,all I want is to get my money back so I don't ever have to do business with this company again. Stay clear of this company.
12 juillet 2020
Avis spontané
Réponse de AutoAnything
Hi Jay,
I am so sorry to hear how much trouble you had reaching our customer service team.
I don’t by any means mean to excuse the service you’ve received, but I would like to offer some insight into why these things happened. Due to COVID, our manufacturers are operating at a reduced capacity in order to keep their workers safe, but this has caused massive shipping delays for many customers. While these shipping delays increase in number, so does the contact volume we receive from customers wondering where their order is, which is completely understandable. We have hired a ton of new representatives in order to bring our customer service quality to the level we strive for, but we obviously still have work to do.
That being said, we're 100% committed to taking care of our customers and making it up to anyone that may have experienced a frustrating situation as a result of these unprecedented circumstances.
If you’d be willing to give us a chance to do better, we'd like to provide you up with extra special discounts on whatever parts you need next for your build. Please reach out to us at onlinesupport@autoanything.com if this is something you would be interested in.
Thank you,
Bailey
Zero stars - They don't check inventory / availability when taking orders
Zero stars. They showed an item in stock. The same item was out of stock on the manufacturer's site and another competitor. So I was surprised and happy to see it in stock. A week later they emailed and said it would be delayed by 1.5 months. This is a scam.
26 juin 2020
Avis spontané
Réponse de AutoAnything
Hello,
I sincerely apologize that we had incorrect stock information on our site. We try to keep our website as updated as possible, but due to being so backlogged, we have occasionally been a bit behind on updating our product pages.
We're 100% committed to taking care of our customers, though, and making it up to anyone that may have experienced a frustrating situation as a result of these unprecedented circumstances.
If you’d be willing to give us a chance to do better, please send us an email at onlinesupport@autoanything.com.
Thank you,
Bailey
Awful experience just trying to get basic shipping info.
Can pretty much agree with other reviews. They take your money immediately. Customer Service through the chat and through the phone is virtually impossible to reach with ridiculously hold times. Didn't provide any legitimate tracking info for a shipment that I will have to sign upon delivery. About the dispute my charge, guess I will have to use my bank to get their attention.
22 juin 2020
Avis spontané
Réponse de AutoAnything
Hi Derek,
I am sorry to hear about the disappointing experience you've had. Unfortunately, our customer service team, as well as our manufacturers, have been extremely backlogged due to the pandemic. Offering high quality customer service is our number one priority, and I apologize that this was not your experience.
In regards to the tracking information, this isn't generated until after a shipping label is created, which typically doesn't happen until it leaves the fulfillment center. That may be why we were unable to provide you with a tracking number. That being said, I do sincerely apologize that this wasn't explained to you, and for any inconvenience this may have caused for you.
Please let me know if there is anything we can do to earn your respect back.
Thank you,
Bailey
Nightmare company
First and last time I'll ever order from this company. No email for original order and customer service calls and emails have done nothing. My order has been pushed out even farther. Who knows when I'll get it. Hate this company. Just want my order and then get as far away from the misery with this company.
21 juin 2020
Avis spontané
Réponse de AutoAnything
Hi Sharon,
I am so sorry to hear that you had such a negative experience with our company.
First of all, I sincerely apologize that you did not receive your original order confirmation. This may be due to incorrect information on your account, or due to a glitch in our system, but either way I apologize for the inconvenience.
As for the delays and difficulty reaching us, I would like to offer some insight into why these things happened. Due to COVID, our manufacturers are operating at a reduced capacity in order to keep their workers safe, but this has caused massive shipping delays for many customers. While these shipping delays increase in number, so does the contact volume we receive from customers wondering where their order is, which is completely understandable. We have hired a ton of new representatives in order to bring our customer service quality to the level we strive for, but we obviously still have work to do.
Offering high quality customer service is our number one priority, and I apologize that this was not your experience.
Please let me know if there is anything we can do to earn your respect back. You can reach us by email at onlinesupport@autoanything.com.
Thank you,
Bailey
Miserable experience
Miserable experience. Sent me the wrong part (their website listed it as being compatible with my vehicle...its definitely not). Customer service completely unreachable, didn't respond to multiple emails, chat or phonecall attempts. And to add insult to injury they'll charge me a 20% restocking fee...for their failure. Steer clear.
15 juin 2020
Avis spontané
Réponse de AutoAnything
Hi William,
I am so sorry to hear that you have had such a negative experience with us.
We do occasionally have data errors on our website, but we are constantly working to catch and remedy these errors so that customers are not ordering the wrong parts for their vehicle. That being said, when one of these errors slips through the cracks, it is our policy to waive the return fees. I sincerely apologize that this was not the case for you.
I'd really like to get this fixed for you and hopefully turn this situation around. If you could send us an email with your order information to onlinesupport@autoanything.com, we'd be happy to do what we can to help.
Thank you,
Bailey
Should be zero stars
Should be zero stars. Don't do business with AutoAnything. Their customer service is AutoNothing. They charge when you order and when they mix up your order, it's up to you to spend hours on phone calls, chat and email trying to get resolution. Their chat and email replies ignore the content of your message, are totally irrelvent and are summarily closed. Got a person on the phone who promised correction but didn't deliver - 3 1/2 hours wasted. I only got resolution by reporting the problem to PayPal.
Save your time, money and stress by dealing with another company.
14 juin 2020
Avis spontané
Réponse de AutoAnything
Hi Larry,
I am so sorry to hear that you had such a negative experience with us and our customer service.
We never intend to send incorrect orders, but when we do, we always try to facilitate a solution as quickly as possible. I truly apologize if that was not your experience. Additionally, we have had some upset customers about email chains being marked as "completed" prior to being resolved, but I can assure you that this is just how our system works, and we do not intend to leave any customers without a solution. I do sincerely apologize if you felt that you were being brushed off by our chat or phone agents.
In full transparency, response times are still longer than usual -- as with many others in our industry, we're working through a surge (~10X) in contact volume as a result of supply chain disruptions combined with more customers starting new projects. We have been hiring as fast as possible to get response times back to normal. We have more than triple the number of typical agents and continue to add more so we’re seeing response times consistently improving.
We'd never intentionally disappoint you or leave a customer hanging. We're 100% committed to taking care of our customers and making it up to anyone that may have experienced a frustrating situation as a result of these unprecedented circumstances.
Please send us a DM so we can try our best to turn this situation around for you. We appreciate your patience and understanding.
Thank you,
Bailey
Train wreck
Train wreck. Ordered an item, received an email that it had been delivered by FedEx. It may have been delivered, but not to me. FedEx says since there was no signature required, they have no responsibility. (mind you, my home office is 8' away from my front porch with a window) and never saw a FedEx truck when they said it was delivered. Tried to contact Auto Anywhere (Nowhere?) and it was a two hour wait to talk to someone on the phone and took about one and a half hours on the chat room to just get transfered from department to department, with a message that finally told me they couldn't assist.
12 juin 2020
Avis spontané
Réponse de AutoAnything
Hi Casey,
I am so sorry to hear that your item was lost in transit and that we did not offer you the proper assistance.
Sometimes packages do get lost in transit once they are given to the carrier, but we absolutely always want to help with this issue. Typically we file a lost in transit claim and get a replacement part sent as soon as possible.
I realize this apology is months overdue, but if you still have not been offered a replacement or a refund, definitely send us an email at onlinesupport@autoanything.com. We will remedy this as soon as possible.
Thank you,
Bailey
Do not order from this company they…
Do not order from this company they have no customer service they will not answer the phone and. Will not give of your half of your refund i say its a scam
12 juin 2020
Avis spontané
Réponse de AutoAnything
Hi Emmitt,
I'm so sorry to hear about your negative experience and that you did not receive high quality customer service.
In full transparency, response times have been and still are longer than usual -- as with many others in our industry, we're working through a surge (~10X) in contact volume as a result of supply chain disruptions combined with more customers starting new projects. We have been hiring as fast as possible to get response times back to normal. We have more than triple the number of typical agents and continue to add more so we’re seeing response times consistently improving.
We've been in business for over 40 years and served millions of customers. While we've been working through some challenges as a result of the pandemic, our customers mean absolutely everything to us and we are doing everything we can to provide the level of service we're known for. We'd never intentionally disappoint you or leave a customer hanging. We're 100% committed to taking care of our customers and making it up to anyone that may have experienced a frustrating situation as a result of these unprecedented circumstances.
If you felt that you were not refunded when you should have been, please send us an email so that we can review this for you. You can reach us at onlinesupport@autoanything.com. We appreciate your patience and understanding.
Thank you,
Bailey
update on my last review.
update on my last review.. new part was shipped out the day following my review(shocker) and was recieved on monday june 8th. When i got home, i grabbed the box and guess what... same damn visors in a different box. Have a total of 1 email and 2 phone calls equalling 2.5 hours of hold time and have still not spoken with anyone to resolve the issue/ get a refund. If i go thru the website steps they are screwing me out of $20 and that is b.s.
10 juin 2020
Avis spontané
Réponse de AutoAnything
Hi Matthew,
I am so sorry to hear that you received the wrong visors twice and that you had so much trouble contacting us for a resolution.
Unfortunately, our customer service team, as well as our manufacturers, have been extremely backlogged due to the pandemic. Offering high quality customer service is our number one priority, and I apologize that this was not your experience.
I realized this apology is long overdue, but please let me know if there is anything we can do to help you at this point in time or earn your respect back.
Thank you,
Bailey
Basically ditto on all the other bad reviews
Basically ditto on all the other bad reviews. Same crap another day. Returned a Tonneau cover broken in shipping, Fed Ex sucks as bad as they do. It's been 7 days, I got ZIP. 3 hours on hold they blame it on Fed Ex. They they will call you back, crickets. E-mails, you might as well send them to your self. I don't know what to do. Anyone thoughts?
10 juin 2020
Avis spontané
Réponse de AutoAnything
Hello,
I am sincerely sorry to hear that you have had such a poor experience with us regarding a damaged Tonneau cover. Although we cannot avoid having shipments damaged during transit since that is up to the carrier, we do try to make it as easy as possible to file damage claims for replacements. I sincerely apologize that this was not your experience due to the backlog.
While we've been working through some challenges as a result of the pandemic, our customers mean absolutely everything to us and we are doing everything we can to provide the level of service we're known for. We'd never intentionally disappoint you or leave a customer hanging. We're 100% committed to taking care of our customers and making it up to anyone that may have experienced a frustrating situation as a result of these unprecedented circumstances.
Please send us an email at onlinesupport@autoanything.com so we can try our best to turn this situation around for you. We appreciate your patience and understanding.
Thank you,
Bailey
company is untrustworthy and thieves
company is untrustworthy and thieves. product return defective cost $40.63-- refund was $14. and change.
8 juin 2020
Avis spontané
Réponse de AutoAnything
Hi Gregory,
I am so sorry to hear that you have such a negative impression of us, but it is understandable from what you are saying. It is our policy to waive fees for returns due to the product being defective, and i can assure you that if this was the case, you were charged accidentally. I sincerely apologize for this.
I realize this reply is long overdue, but if you have not yet had this taken care of, please send us an email to onlinesupport@autoanything.com so that we can make this right.
Thank you,
Bailey
Ordered parts 28th May
Ordered parts 28th May , very small order paid and confirmed - Now cannot get hold of anyone , no reply to emails, no reply to phone calls & still no parts.
I will be reporting this company, DO NOT BUY ANYTHING.
8 juin 2020
Avis spontané
Réponse de AutoAnything
Hi Dylan,
I am so sorry to hear that you waited so long for your order and that you had so much trouble reaching us for a status update.
In full transparency, response times are still longer than usual -- as with many others in our industry, we're working through a surge (~10X) in contact volume as a result of supply chain disruptions combined with more customers starting new projects. We have been hiring as fast as possible to get response times back to normal. We have more than triple the number of typical agents and continue to add more so we’re seeing response times consistently improving.
I imagine this has been sorted out by now due to the delay in this response, but if there is anything we can do to make this situation up to you, please send us an email at onlinesupport@autoanything.com.
Thank you,
Bailey
Customer service never responds.
I needed new brake pads and rotors for my vehicle, and I chose autoanythig because they were the only one who did fast shipping for a reasonable price. I got what I thought were my rotors and brake pads just the next day, only problem was, I only received one of the rotors. I chatted with someone who said the left rotor would take a bit longer, which doesn’t work for me. So I’ve attempted to no avail to get in touch with someone, but no one will call or email me back. They say the wait to get someone on the phone is 45min, yet I sit on hold for 2 hours at work with no answer. Then when I get someone on chat, they’re rude and won’t give me the information I need. I made a mistake by being in a rush to get the parts I needed and chose the wrong place to get them from. Don’t be fooled by the fast shipping times, because i got most of my order next day, but what good does it do me to have one rotor here faster than the other? And their prices aren’t any cheaper than other more reputable parts sellers. Do yourself a favor, save yourself all the stress I’ve gone through, and get your parts from somewhere else.
5 juin 2020
Avis spontané
Réponse de AutoAnything
Hi Jason,
I am so sorry to hear that part of your order was delayed, and I completely understand that only part of a set of rotors is not useful.
Unfortunately, our customer service team, as well as our manufacturers, have been extremely backlogged due to the pandemic. Our shipping times as well as hold times are just estimates because we cannot predict the exact extent of the disruptions, but I do sincerely apologize for the inconvenience this has caused you.
We're 100% committed to taking care of our customers and making it up to anyone that may have experienced a frustrating situation as a result of these unprecedented circumstances.
Please let me know if there is anything we can do to earn your respect back. You can reach us by email at onlinesupport@autoanything.com.
Thank you,
Bailey
Buyers BEWARE
Horrible experience. Ordered parts 2 weeks ago. Paid for 2 day shipping. Still have not received my items. Have been calling for a week and constantly get put on hold for over an hour with no return of a operator. Finally spoke to some one today to find out my parts will not be shipped until the end of the week and I will not get my 2 day shipping charge returned. What a joke this company is. False advertisement and bad customer service
26 mai 2020
Avis spontané
Réponse de AutoAnything
Hi Matthew,
I am so sorry to hear that your order was so delayed and that had so much trouble reaching us for an update.
In full transparency, we've been experiencing extraordinarily high contact volume during the pandemic and have been trying to staff up as quickly as possible. We have a lot more staff coming online this week after completing their training over the last few weeks. As for the shipping charge, we typically do refund these for orders that are sent outside of the estimated ship dates, and if you haven't yet had this charge refund, please send us an email at onlinesupport@autoanything.com.
Please send us an email so we can try our best to turn this situation around for you.
Thank you,
Bailey
THE WORST
THE WORST. Ordered cargo cover for my 4door wrangler and they sent one for a 2 door wrangler. Called "customer service " on 2 different lines...was on hold on 1 line for 1.5hours and the other line was on hold over 2 hrs (no one ever came back to that line)...the CSR named Tyler was rude as hell and ended up hanging up on me because I told him I wasn't hanging up until I received his email with the return shipping label. I sent the incorrect cover back and got an email saying a new one will be sent out in 2 weeks...not understanding why I have to wait so long for their mistake I called back and had to wait on hold almost 2 hrs AGAIN for the rep to tell me I have to pay 14dollars to expedite it....I REFUSED. THIS COMPANY IS THE WORST. NEVER AGAIN!! THIS IS A JOKE AND THEY NEED TO GO OUT OF BUSINESS.
22 mai 2020
Avis spontané
I ordered an offroad bumper for my…
I ordered an offroad bumper for my Chevy Silverado on 3/10/20. I paid $665 for this bumper, received a receipt for my order, shipment confirmation, and delivery instructions. 3 days later I received a call from their sales person saying my bumper cost too much for them to ship and that they could not fulfill my order. I asked to speak with a supervisor, who blamed UPS for over charging them to deliver my bumper ($764) and that they could have a sales rep phone me with comparable bumper options to offer me. The sales rep called me back and only offered me bumpers that were $1200 and up (nearly twice what I paid originally) and that there was nothing else I could do, but purchase one of those bumpers or issue me a refund. So I said whatever, just refund me if I cant get the bumper I paid for or another for a comparable price. The next thing I know I'm getting an email that says "We’ve received your request to cancel your order".
I did not "request cancellation", you all cancelled my order and I have yet to see a pending refund to my PayPal. I feel like this website is a scam. They baited with a good price bumper and tried to get me to buy one for twice as much. Furthermore, the bumper I ordered is still listed on their website!
14 mars 2020
Avis spontané
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