AutoSelectWarranties ltd  Avis 

205
•
TrustScore 3 sur 5

3,2

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Lisez les avis des autres

Noté 1 sur 5 étoiles

1 star is to high. Absolutely horrendous and unprofessional service I've come across. Any car broke down on 29th June and 1 and a half week later the warranty picked up my car. Since then I've been to... Voir plus

Noté 5 sur 5 étoiles

I've always had the stance that these automotive warranties aren't worth the paper they are written on but Auto Select Warranties have come through and covered the cost of repairing the key for my m... Voir plus

Noté 1 sur 5 étoiles

My incident date is on 10/11/2022 regarding my Mercedes cla flywheel any bells rings Auto slect....????? I am not bothering to fix it we are in process to rejecting the car because of your poor cus... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Absolutely awful. Would not recommend to anyone. Paying for their platinum cover, for them to not even cover the cost of the repair. They say they pay £60ph for labour, try finding a garage that will... Voir plus

À propos de l'entreprise

  1. Compagnie d'assurance commerciale

Écrit par l'entreprise

Providing car warranties to the motor trade


Coordonnées de contact

3,2

Moyen

TrustScore 3 sur 5

205 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 8 % de ses avis négatifs

Répond généralement dans un délai d'un mois

Comment cette entreprise utilise Trustpilot

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3,2

Tous les avis

(205)

21 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Had my Mercedes 2weeks shocker and top…

Had my Mercedes 2weeks shocker and top mount failed. car was not roadworthy took to local garage they put the claim in and guess what …… YEP THATS RIGHT AUTOSELECT THEY REJECTED THE CLAIM but luckily the garage I got the car from paid me back the £359 I had to pay DISGUSTING COMPANY 🖕🖕🖕

19 juillet 2023
Avis spontané
Noté 1 sur 5 étoiles

Lies and disorganisation

Horrific, emotionally damaging and financially ruining experience - Megacarshop Peterbough use this company as their chosen warranty on all cars. I purchased a car from them back in feburary and the gearbox went less than a month afterwards, not only did the dealership ignore me for weeks but when I finally managed to get through they chose this warranty company to repair the car which has now taken nearly 4 months to resolve, the mechanics they chose seem completely incompetent and couldn't even find the faults I reported first time round even though I was explicitly clear about what the faults were and how they occurred. They told me week after week that the car would be ready and every single week it wasn't - this went on for 5 weeks and after the car was finally ready to be fixed they claim to only cover £1000 worth of the repairs whereas on the dealership site they claim you get up to the aggregate value of the vehicle. I believe they lie and run a scheme to make money from people knowing they can wait people out without consequence.

Due to their bad management, horrific organisational ability and horrific choice of garages they have set me back thousands and thousands of pounds in travel costs just to keep my life afloat and put my job at risk. Ignore everything it says on their site, they do not care and do not provide a good service. They are here to steal your money, as I write this the car is still not fixed and they have expected me to pay for most of it. I strongly believe and have been advised by the citizens advice service that they have broken multiple terms and conditions.

To be very very clear - I would explicitly avoid Megacarshop Peterborough AND if you see "Autoselect Warranties" advetised anywhere you avoid it and run, go for a reputable dealership and a manufacturer warranty if you absolutely have to.

10 mars 2023
Avis spontané
Noté 1 sur 5 étoiles

If I could give a lower star for this…

If I could give a lower star for this then I would, just called for the first time and spoke to a guy called (Abdi) wasn’t even interested in talking to me wanted me off the phone no friendliness or information at all just take it to a garage get a diagnosis and send it to them.., really? Never had someone more unhelpful in my life, I’d complain but it sounds like no one at this company cares at all, never again will I take one of these lane policies out!!

24 juillet 2023
Avis spontané
Noté 1 sur 5 étoiles

absolute shysters

absolute shysters - get told one thing on the phone and then refuse to payout - hide behind "ambiguous wording" in cover detail - which is open to interpretation . they cant even spell words properly on their cover documentation

not worth paper its written on

3 juillet 2023
Avis spontané
Noté 1 sur 5 étoiles

Poor company

Poor company, they are cover what they want. I am very dissapointed. Just stay away from them. They rejected wheel bearing, coil spring, flywheel & clutch kit. I do not recommend.

15 juin 2023
Avis spontané
Noté 1 sur 5 étoiles

The Make You Crash

They make you have an accident before they will pay out. Dangerous company.

A full story to protect everyone. The scam company will cite the policy exception "does not cover worn parts" to force you to drive the vehicle untill the part fails. Being a responsible owner and repairing the failed component 1 minute before it causes you to veer off the road and crash will be denied as "we do not cover worn parts".

9 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

Happy with all

Easy claims process and fast payout. Needed 2 injectors. Warranty only covered 1. Is clear in the book so was happy overall. Something is better than nothing! Staff are very polite. Had a nice chat with Faye.

Warranties are all the same. What you see is what you get. Dont expect everything to be covered.

5 juin 2023
Avis spontané
Noté 2 sur 5 étoiles

I found the customer-service disappointing

I found the customer-service "passive-aggressive". I've discovered there is a lot that the Silver Warranty small print does not cover! Including the fact that having taken my car to a UK VAT registered garage, Auto Select wont match the cost of a reputable part supplier & use the rates of an unreliable cheap supplier that my garage have had terrible past experience with. Plus ASW re-imburse according to their own labour rates that are 20% under the standard rate in the area I live.

25 avril 2023
Avis spontané
Logo de AutoSelectWarranties ltd

Réponse de AutoSelectWarranties ltd

we are sorry we did not meet up to your expectations but the outcome that was given was in line with our terms and conditions and the type of warranty cover that you have.

Noté 5 sur 5 étoiles

The best warranty company out there

I’ve dealt with a few warranty companies in my time of purchasing vehicles, however having dealt with AutoSelect Warranties, I have been astonished by the customer service and the can do attitude getting my vehicle repaired nothing was too much for them.

23 mars 2023
Avis spontané
Noté 5 sur 5 étoiles

Very professional and good company to…

Very professional and good company to deal with, been working with Autoselect Warranties for years and never had an issue. They are always there to support their customers needs..

24 mars 2023
Avis spontané
Noté 5 sur 5 étoiles

Good warranty company

Good warranty company. Fair with the pay out and cover nationwide. Can’t complain about the service provided. Would definitely recommend to everyone.

24 mars 2023
Avis spontané
Noté 1 sur 5 étoiles

Never payout Warranty service

Poor customer service, dont waste your hard earned money in buying a worthless warranty from this cowboy outfit. If they can get out of paying out they will. I had a diagnostic done for a steering rack fault and declined - cause as ascertained by them - wear and tear. (Platinum cover at £349 for a year). Poor warranty, extremely poor cover and if you can find something that they will pay out on - Good Luck. Their performance needs to be publicised in the National Motoring press, The Sun, are you interested in exposing the AutoSelect Warranty scam?

8 mars 2023
Avis spontané
Logo de AutoSelectWarranties ltd

Réponse de AutoSelectWarranties ltd

We are sorry you are unhappy with your outcome.
You advised us of a leak with your steering rack in September 2022. You were advised of the claims process and that we would help resolve the issue for you within 24 hours or receiving the report. However, you kept driving the vehicle with a leaking steering rack for another 6 months before sending us the report yesterday.

You garage advised us that the Steering rack and seals have excessively worn because of a leak and that the car shouldn't have been used till the repair was done. This could have also caused more faults with the vehicle.
We must be fair in the outcome we provide and are unable to cover any negligence by the vehicle owner.

Noté 5 sur 5 étoiles

Second time using my warranty

Second time using my warranty. Just before it expired. I had a problem with my Nox sensor which was resolved on the same day. Thank you. I will be renewing my warranty.

23 février 2023
Avis spontané
Noté 5 sur 5 étoiles

A+++++

Straight forward and effortless claim process. Always willing to help and excellent communication and service. A+++++

25 février 2023
Avis spontané
Noté 5 sur 5 étoiles

786 Car Sales LTD

786 Car Sales LTD - Great customer service, helping my customers whenever is needed. Easy to work with and very helpful.

28 février 2023
Avis spontané

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