AutoSelectWarranties ltd  Avis 

205
•
TrustScore 3 sur 5

3,2

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Lisez les avis des autres

Noté 1 sur 5 étoiles

1 star is to high. Absolutely horrendous and unprofessional service I've come across. Any car broke down on 29th June and 1 and a half week later the warranty picked up my car. Since then I've been to... Voir plus

Noté 5 sur 5 étoiles

I've always had the stance that these automotive warranties aren't worth the paper they are written on but Auto Select Warranties have come through and covered the cost of repairing the key for my m... Voir plus

Noté 1 sur 5 étoiles

My incident date is on 10/11/2022 regarding my Mercedes cla flywheel any bells rings Auto slect....????? I am not bothering to fix it we are in process to rejecting the car because of your poor cus... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Absolutely awful. Would not recommend to anyone. Paying for their platinum cover, for them to not even cover the cost of the repair. They say they pay £60ph for labour, try finding a garage that will... Voir plus

À propos de l'entreprise

  1. Compagnie d'assurance commerciale

Écrit par l'entreprise

Providing car warranties to the motor trade


Coordonnées de contact

3,2

Moyen

TrustScore 3 sur 5

205 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 8 % de ses avis négatifs

Répond généralement dans un délai d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,2

Tous les avis

(205)

21 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Very helpful and good customer service

Very helpful and good customer service. Had blown headgasket on my seat leon. They organised the recovery and collected from my house. They had the car slightly over a week, and they even dropped the car back to my house after the repair.

28 février 2023
Avis spontané
Noté 1 sur 5 étoiles

My Warranty claim was rejected

I bought a Car from a dealer in October 2022, and I was offered to pay for the top platinum cover warranty as I lived 70 miles away from the car dealer.

Despite being extremely skeptical, I reluctantly paid for the top warranty.

I should have know better and just kept my money.

My Car developed several faults and I just had £1400 of work carried out to it by a highly reputable VAT registered garage, which I had to pay in full myself.

My Warranty claim was rejected because the warranty company claim I did not follow "Correct procedure".

27 février 2023
Avis spontané
Noté 5 sur 5 étoiles

Amazing service

Great service. Bought Vauxhall Astra and after 1 month started overheating. Called them up, and they helped me and guided me on what to do. Took the car to the garage and was diagnosed with headgasket issue. A week later it was fixed and all of the repair bill was covered. Highly recommend

6 février 2023
Avis spontané
Noté 5 sur 5 étoiles

From start to finish everything was…

From start to finish everything was dealt with professionally and they was very easy to deal with over the phone. Didn’t pay a penny the Warrenty covered everything. Definitely worth having and would recommend this company to everyone looking to get there car under Warrenty. Amazing service, thanks again 👍

30 janvier 2023
Avis spontané
Noté 5 sur 5 étoiles

VW Crafter

VW Crafter

Had a claim for water pump and cambelt, they paid the claim slightly less than what VW are charging me but i am happy it got covered.

13 janvier 2023
Avis spontané
Noté 1 sur 5 étoiles

Complete con

Bought the "platinum" warranty for £300 when I purchased my second hand car. After less than 6 months it developed an engine fault. Despite the repairs costing more than £1000, the AutoSelect warranty only covered a max of £250 - I would have been better off not having the warranty at all!

16 décembre 2022
Noté 1 sur 5 étoiles

FAKE REVIEWS FAKE COMPANY

My incident date is on 10/11/2022 regarding my Mercedes cla flywheel any bells rings Auto slect....????? I am not bothering to fix it we are in process to rejecting the car because of your poor customer service and your T.C....🙄🙄🙄
This company never going to improve.
Did anyone els notice something after every negative feedback someone gave them 5 star hmmmm🤔🤔🤔
Mean fake reviews lmao don't worry auto select every poor company dose this....so its okay.

10 novembre 2022
Avis spontané
Logo de AutoSelectWarranties ltd

Réponse de AutoSelectWarranties ltd

thank you for the fake review.

Noté 1 sur 5 étoiles

Avoid if Vehicle Comes with their Warranty!

I've bought a car, naturally a problem arose soon after I bought it, because you know, secondhand car dealers are a breed of their own, like politicians...

I thought it would be okay be I had a warranty. Little did I know it wouldn't be worth the paper it was written on.

I took it in for a diagnostic check. I took it in for a further check and investigation. Supplied Auto Select with what they asked for. Auto Select then phoned my garage, asked what was wrong. The engineer told them what was wrong and then Auto Select asked if they'd investigated the fault. Really rude and insulting to ask someone who's twice looked at a car if they have done their job - because I assume Auto Select Warranty claims department only job is deny claims by being ignorant, rude and belittle everyone they speak to.

It then appears that Auto Select Warranties wanted my garage to completely strip apart the engine of my car, at cost to myself, to find out why an electrical part failed. What started out as; we just need your garage to run a diagnostic check to find out the fault, has turned in to striping the engine at full cost, to then probably refuse my claim.

Really not worth the paper it's written on!

15 novembre 2022
Avis spontané
Logo de AutoSelectWarranties ltd

Réponse de AutoSelectWarranties ltd

We are sorry you are unhappy with your outcome. We aim to help our customers with any problems they have with their vehicles, so they are back on the road asap.
However, we spoke to your chosen garage who are professionals and qualified in what they do. They advised us that the parts were worn. Our terms and conditions clause 1 clearly states we do not cover wear and tear.

Noté 1 sur 5 étoiles

First issues I had contacted them told…

First issues I had contacted them told me I could only go to certain garages the ones closest refused point blank when they found out who the warranty was with the closest one that would was over 30 miles away! Not only this the prices for diagnostics do not cover any garages either. That should of been warning enough second issue resulted in the car being unsafe to drive so had to be pushed to a local vat registered garage, got work done as have to get my son to school and I have to get to work they have taken the invoice denied my claim and claimed they spoke to the garage who is closed and I have confirmation from the garage they have not spoken to anyone it's a complete con do not bother wasting your money there are so many much better and more realistic warranty companies out there! IN RESPONSE TO THE REPLY YOU HAVENT CONFIRMED WITH THE GARAGE THE WORK WAS DONE JUST LIED ON THE EMAIL TO ME STATING YOU HAD AND ALSO I NEVER RECIEVED ANY PAPER WORK FROM YOU NO TERMS AND CONDITIONS NO CERTIFICATE EVEN THOUGH I CALLED AND ASKED FOR THIS BACK IN APRIL

7 novembre 2022
Avis spontané
Logo de AutoSelectWarranties ltd

Réponse de AutoSelectWarranties ltd

We are sorry you are unhappy with the outcome you were provided. The main reason your claim was rejected was because you had the repair carried without our claims team receiving any paperwork or even investigating the claim.
We have a claims procedure in place to avoid situations like these. And to protect garages, customers and the company.
We are unable to accept repairs that have been carried out without our knowledge.
We understand customers need their vehicle and are happy in certain cases to fast track claims for you.
Customer are advised to always read our terms and conditions which are provided to you with your warranty certificate and when you log a claim. ALSO EVERY CUSTOMER FURTHER TO WHAT THE DEALERSHIP PROVIDES IS ALSO EMAILED ALL THE RELEVANT DOCUMENTS.

Noté 5 sur 5 étoiles

Delighted

Everyone told me that the warranties aren't worth the paper they are written on but I had no issues at all. In fact they were very proactive in phoning me to tell me the claim had been accepted (4 calls). Their policy is very easy to read and straightforward

7 octobre 2022
Avis spontané
Noté 5 sur 5 étoiles

BMW 2012

Had a rather surprisingly pleasent warranty claim. outcome. Covered the timing chain on my 2012 BMW 520d. My limit was only £1000 and I had to pay the rest but that covered majority of repair bill.

1 septembre 2022
Avis spontané

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