Absolutely excellent support both during setup and when I occasionally ran into strange problems. They always responded rapidly to my emails and were able to resolve issues in minutes. I'd previo... Voir plus
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Lisez les avis des autres
I bought a 21 GB Telkomsel eSIM from Balisim for my trip to Bali. The eSIM was delivered by email, and the registration and activation steps were clearly explained. I also received a confirmation... Voir plus
L'entreprise a répondu
Good service, but since you don't work at night.. we need to plan little early to buy the sim. And also after some days, normal calling couldn't work ... not sure that would be temporary issue or what... Voir plus
L'entreprise a répondu
The instructions were very clear from the beginning. Buying, esim set up and configuration was very simple. Some got automatically activated when we reached Bali. No network issues in bali what so ev... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Balisim offers travelers the ultimate solution for staying connected in Bali and across Indonesia. Specializing in Telkomsel eSIMs, Balisim ensures seamless internet access from the moment you land, making it easy to navigate, share your experiences, and stay in touch with loved ones. With fast and reliable coverage, Telkomsel is the leading provider in Indonesia, even in remote locations. Skip the hassle of searching for local SIM cards or dealing with unreliable Wi-Fi. Balisim’s eSIM is easy to activate before your trip, saving you time and effort. Whether you're exploring Bali’s beautiful beaches, venturing into lush jungles, or discovering cultural treasures, Balisim provides uninterrupted connectivity to enhance your travel experience. Designed with convenience in mind, Balisim’s plans are affordable and flexible, catering to various data needs. Enjoy peace of mind knowing you’re backed by exceptional customer support to guide you every step of the way. Balisim is perfect for digital nomads, adventure seekers, and casual travelers alike, providing the tools to make every moment in Indonesia more connected and memorable. Experience the freedom of reliable internet with Balisim and focus on creating lasting memories during your journey.
Coordonnées de contact
Kuta, Badung, Indonésie
- support@balisim.com
- www.balisim.com
4,7
Excellent
194 avis
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supergut alles tiptop
6 janvier 2026
Réponse de Balisim
Das hören wir gern! Vielen Dank für das Kompliment. Wir freuen uns, dass alles super geklappt hat. Gute Reise weiterhin!
I had a great experience with Balisim
I had a great experience with Balisim! Their packages are very affordable, but the real standout is their incredible support.
I ran into some technical issues setting up the two eSIMs I purchased, and the team was extremely responsive via both WhatsApp and email. I was especially impressed that they replied to my email on a Sunday to help me get sorted. Highly recommended for their value and reliability!
12 janvier 2026
Avis spontané
Réponse de Balisim
Thank you so much for the fantastic review! We know that technical issues don’t take the weekend off, so we make sure our team is available to help—even on a Sunday. We are so glad we could get your eSIMs sorted quickly so you could get back to enjoying your trip. Thank you for recommending our value and reliability!
Wonderful, quick, kind and clear help! Thank you so much!
Wonderful and help!
10 janvier 2026
Avis spontané
Réponse de Balisim
Thank you so much for your kind words! We are thrilled that you found our service wonderful and helpful. We hope you are having an amazing time in Bali!
Best eSIM in Bali
Great communication and heaps of helpful information at all times. Easy to follow and access products. Best and cheapest eSIM in Bali. I have used many times and always great service.
10 janvier 2026
Réponse de Balisim
Thank you so much for being a loyal customer! We are thrilled to hear that you’ve used us many times and continue to have a great experience. We take pride in being the best and cheapest eSIM option in Bali, and your support means the world to us. See you on your next trip!
I was in raja ampat (super remote…
I was in raja ampat (super remote islands) with an holafly sim that didn’t work and bought a balisim while i was there, it worked perfectly and they helped me with all the settings
I really recomend them
8 janvier 2026
Avis spontané
Réponse de Balisim
Thank you so much for sharing this! We are thrilled that we could get you connected in such a remote and beautiful place like Raja Ampat when other services couldn't. It’s exactly why we focus on providing local expertise and support—to make sure you have signal even in the furthest corners of Indonesia!
Super helpfull and always friendly
Super helpfull and always friendly! Special wishes from customer are no problem. Easy contact and help through whatsapp. Thank you!
3 janvier 2026
Réponse de Balisim
Thank you so much for the kind words! We take pride in being super helpful and making sure that special wishes are accommodated whenever possible. We're glad you found our WhatsApp support easy to use—we love staying close to our customers! Enjoy the rest of your trip!
Bit confusing setup, fast help service, now all in all good service
The setup with the required documents is a little tricky, not entirely straight forward, but manageable. I would wish this process with selfies with the EMEI and passport to be more easy.
But if anyone has problems with this setup, directly contact the help service online. My problems were solved quickly to my satisfaction.
Now everything is running without any problems.
1 janvier 2026
Réponse de Balisim
Thank you for your honest feedback! We understand that the government-mandated registration (passports and IMEI) can feel a bit tricky. We are constantly working on our interface to make these requirements as "manageable" as possible. We are so glad to hear that our online help service was able to resolve everything to your satisfaction! We appreciate your patience and are happy you’re now enjoying a seamless connection.
Thank you for your service!
21 décembre 2025
Réponse de Balisim
You are very welcome! It was our pleasure to assist you. We hope our service helped make your time in Bali even more enjoyable. Safe travels!
Your go to esim partner for Bali
It was very user friendly website and the back end team always responds on time making the whole purchase and activation really smooth and easy
22 décembre 2025
Réponse de Balisim
Thank you so much for the wonderful feedback! We’ve worked hard to make our website as user-friendly as possible, and we’re thrilled to hear that our back-end team provided the timely support needed to make your activation smooth and easy. We appreciate your support!
Was good
It was good. She need a many informationen. But by me was good. By my wife was bad.
21 décembre 2025
Réponse de Balisim
Thank you for your honest feedback. We are glad it worked well for you, but we are very sorry to hear your wife had a difficult experience. Please understand that the registration information is a requirement by Indonesian government regulations for all SIM cards. We try to make this process as smooth as possible and would love to know more about what went wrong for your wife so we can improve. Please reach out to us via WhatsApp if you still need assistance!
Réponse de Balisim
We love to hear that! We’ve designed our system to be as easy to access as possible so you can focus on your travels. Thank you for choosing Balisim.com!
Réponse de Balisim
Thank you so much! We are thrilled to hear that you had such a positive experience with us. We strive to be "very good" for every single customer. Enjoy your time in Bali!
Everything worked as explained and the…
Everything worked as explained and the steps were very clear and simple
21 décembre 2025
Réponse de Balisim
Thank you for your feedback! We are delighted to hear that our instructions were clear and simple for you. We aim to take the guesswork out of travel connectivity, so knowing everything worked exactly as explained is wonderful to hear.
Best Coverage throughout our trip !!
13 décembre 2025
Réponse de Balisim
Thank you for the high praise! We are thrilled to hear you had the best coverage throughout your entire trip. We partner with the top providers in Indonesia to ensure our customers stay connected, whether they are in the heart of the city or off the beaten path!
Balisim was really great working.
Balisim was really great working.
After arriving it worked without any problems
Thank you
2 août 2025
Réponse de Balisim
Thank you for your kind review! We are so happy to hear that your connection worked without any problems as soon as you arrived. Providing a "really great" experience from the moment you land is exactly what we strive for. Enjoy your stay in Bali!
Great Package and great support
The SIM was not working right from the start but the support was great after connection to the Hotel WLAN. It was solved in a few minutes and then i had no issues at all :) Good connection everywhere we went on Bali, even on Nusa Penida and co.
17 novembre 2025
Réponse de Balisim
Thank you for sharing your experience! We are so glad that after the initial setup hurdle, you enjoyed a flawless connection—even in spots like Nusa Penida. It’s great to hear our team could get you up and running in just a few minutes. We hope you had an amazing time exploring the islands!
everything was fine
everything was fine . the whole process, the customer service, ease of activation and the affordable price!
3 novembre 2025
Réponse de Balisim
We love hearing this! Thank you for highlighting our ease of activation and affordable prices. It was a pleasure serving you, and we’re glad our customer service team made the process smooth for you!
Réponse de Balisim
We love hearing that! Smooth, online, and hassle-free is exactly what we aim for. Thank you for choosing Balisim.com—safe travels!
The service worked just great
The service worked just great in all regions we visited all over the whole time of our stay. (Munduk, Ubud, Lembongan, Uluwatu)
I did a little mistake during onboarding which I first recognized on Bali.
I got instant support and the issue was resolved within few hours. Just a great service.
24 octobre 2025
Réponse de Balisim
Thank you so much for this detailed feedback! We are thrilled to hear that you had great service across Munduk, Ubud, Lembongan, and Uluwatu. It’s also wonderful to know that our team could provide instant support to fix that onboarding hiccup so you could get back to enjoying your holiday. We appreciate your kind words!
Réponse de Balisim
Thank you for this great feedback! We are delighted that we could provide super quick and effective help when you needed it. Ensuring rapid and quality support is a top priority for us.
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