Bamboo Flooring Co Avis 

Everyone was friendly, helpful and attentive. They all seem happy to be working for the company. Resolved minor problem over delivery arrangements for separate orders from Bamboo & Ambience and refunded the delivery charge.

Excellent service and very fast delivery. The bamboo flooring is great quality and will definitely buy again for another room

Really helpful with the return of surplus flooring.

Good service - they answered my questions on the phone so that I understood exactly what I needed to know. Good quality flooring. I'm really happy with both the flooring and the company.

Flooring was delivered promptly and was much better quality than expected. We are absolutely thrilled with the floor now it has been laid and think we may now do another room the same.

Flooring is excellent quality, the delivery guy was professional and friendly, i dont really have any complaints but always leave a star as room for improvement when I purchase again which im sure I will be.

Great service, good quality product.

Very disappointing experience. I would not buy from this company again.

We bought bamboo flooring from The Bamboo Flooring Company for over £1,000. The floor was sold with a 25-year structural warranty. After installation, gaps started appearing around the perimeter of the room. The company inspected it and gave us £200 compensation and filler, which in my view speaks for itself — there was clearly a genuine issue.

We now have a much worse problem: the flooring is lifting/moving underfoot in multiple places. It is not just cosmetic; parts of the floor press down when walked on and lift back up afterwards.

When I raised this under the warranty and Consumer Rights Act 2015, the company refused to offer any refund and blamed the installation. Their position is that the product is not faulty because their appointed “independent” flooring inspector says so. They say the same thing repeatedly: the flooring has been sold worldwide, they have sold thousands of square metres, and therefore the product cannot be faulty.

I fully expect the company to reply to this review saying I did not follow the instructions, that an independent expert inspected it, and that the fault is mine. That is exactly the point. In my experience, once there is a problem, they rely on their inspector and blame the customer/installer rather than taking proper responsibility.

The instructions did not clearly state some of the points now being used against me, yet the company is relying on them to reject the claim completely. A 25-year warranty means very little if, when something goes wrong, the answer is simply “installation fault” and no refund.

Based on my experience, I would strongly warn others to think carefully before buying.

This is the third purchase of bamboo flooring and the reason is because if the flooring or in this case skirting becomes subject to any damp it does not like it at all.
We live in an old Georgian house and so can expect a certain level of damp despite various treatments.
I contacted the bamboo flooring company to explain my issue and was told basically to get the damp sorted first! I bought more skirting and finished the phone call feeling like I had been dismissed!

Great customer service.

Quick sample delivered. The product looks great, and I will definitely choose one of these floor .thank you.

The quality of the product is excellent, which made installing the flooring much easier. I am withholding the fifth star because more precise and detailed instructions—both before purchase and during installation—would be helpful, as well as suggestions regarding the tools needed for cutting.

Very qyick response to my sample request. They arrived the next day and were well packaged with further information.

Bamboo flooring are excellent but sell let down by EVRI delivery company. The item had to be resent using Dpd. Both delivery companies were planned for next day rapid delivery by Bamboo brilliant service

They arrived on time and undamaged

As a past customer I would say things are much the same. Quality products that are built to last. If I had one very small complaint it would be that it took a day or two longer to be delivered than previous orders.

Always order our floor cleaner from you and receive it promptly.

The information on the progress of the order was timely and accurate. Arrived on time and with the one hour advance notice. Excellent courier with a very friendly and helpful driver.