I was always supported by my first class advisor who had my interest at heart from the beginning to the very successful outcome. I was listened to and always given the best advice which I was very hap... Voir plus
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We utilised the free service initially and then requested help through the paid for service. I found all the people we came into contact with professional and extremely knowledgeable and most importan... Voir plus
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Prompt and professional. All the staff we interacted with had great level of knowledge and experience and the resources are so useful in helping family navigate such a complex and opaque funding syste... Voir plus
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I cannot thank Beacon enough for their support and guidance through the CHC appeal process for my father - a process that is no doubt bewildering for so many. With the help of our case worker w... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
The experienced team at Beacon provide expert advice, casework and advocacy for families trying to navigate the NHS Continuing Healthcare system.
Coordonnées de contact
Royaume-Uni
- www.beaconchc.co.uk
4,5
Excellent
275 avis
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Réponse de Beacon CHC
Thank you for taking the time to leave a review, we are so pleased you found our advocacy service helpful, and our team members to be supportive and empathetic. In accordance with Trustpilot policy, we would be very grateful if you would consider removing the name of the team member who assisted you, to ensure the review is not removed. Thank you again for taking the time to write this testimonial. Your comments have been passed to the team. Amy
I cannot thank Beacon enough
I cannot thank Beacon enough. When my husband was admitted to a care home he was found to be ineligible for CHC funding and I contacted Beacon for advice. I was very unhappy with the decision and disputed much of the DST report. I was given brilliant advice, which encouraged me to appeal. It took a year of studying literature, writing reports and attending meetings but eventually, a year later, the decision was overturned and backdated. If it wasn’t for the help and advice from Beacon I would have given up. Definitely keep appealing and don’t give up. Thank you Beacon.
25 avril 2025
Avis spontané
Réponse de Beacon CHC
Thank you Yvonne for taking the time to write this review. Our Free Information & Advice Service is sadly much in-demand and our advisers work really hard in order to reach all those who need our support. We are so pleased that your advisers were able to support you in overturning the original incorrect decision to ensure your husband received the funding he was entitled to. In accordance with Trustpilot policy, we would be very grateful if you would consider removing the names of the team members who assisted you, to ensure the review is not removed. Thank you again for taking the time to write this testimonial. Your comments have been passed to the team. Amy
Stella Ramiah is a wonderful advisor
Stella Ramiah is a wonderful advisor. After my consultation with her, I felt more prepared for our CHC meeting and what to do going forward as next steps. I don’t know what I would have done without her and I thank her from the bottom of my heart. This service has helped me beyond belief. Thank you
29 avril 2025
Avis spontané
Réponse de Beacon CHC
Thank you for taking the time to write this review. Our Free Information & Advice Service is sadly much in-demand and our advisers work really hard in order to reach all those who need our support. We are so pleased that your adviser was able to provide the advice you needed. In accordance with Trustpilot policy, we would be very grateful if you would consider removing the names of the team members who assisted you, to ensure the review is not removed. Thank you again for taking the time to write this testimonial. Your comments have been passed to the team. Amy
Positive experience.
Very helpful and supportive staff. Professional service. Comprehensive and useful report obtained which represented good value for money. I would recommend Beacon and use them again.
25 avril 2025
Réponse de Beacon CHC
Thank you Carole for taking the time to leave this review regarding your recent experience with Beacon and our Expert Analysis Service. We are so pleased to hear about your positive experience, and that you felt this represented good value for money. We thank you for choosing Beacon and wish you every success for the future. Your comments have been passed to the team. Amy
CHC Experts
We engaged Beacon to help us navigate the nightmare of CHC at the Decision Support Tool stage of the process. Our advocate was totally professional, knew the National Framework guidelines inside out, and how to apply them. It's just a pity the MDT and the assessor at the DST meeting didn't know the NHS guidelines as well. Prior to the full assessment, we were advised by various professionals to attend the meeting in person which we did, and we had representatives from physio, SALT team, dieticians, OT, in person attend or submit a report for the meeting too, which lasted over 4.5 hours. Our Beacon representative was present throughout and challenged when required. She requested that the assessor receive a detailed document expressing the family's comments to be included in the DST, which the assessor was happy to accept at the meeting. Sadly the assessor chose not to include the family's submission with the DST when it was submitted to the ICB. Our father was not successful in qualifying for CHC, despite a very strong case. He was, however, awarded eligibility for NHS nursing funded care as a contribution towards his care costs in a nursing home. Within a week of arriving at a nursing home, staff submitted a further CHC checklist, this was also rejected. Unfortunately, it seems the ICB keep moving the goalposts. It also doesn't help when the assessor and the MDT underplay the person's health care needs. We would like to thank Beacon for their help, kindness and expertise at what is an incredibly stressful and overwhelming time, dealing with the deterioration of our 90 year old father with advanced dementia, amongst other comorbidities, and who ended up being sectioned.
2 décembre 2024
Avis spontané
Réponse de Beacon CHC
Thank you Kate for taking the time to submit this review. We understand your frustrations and disappointment with the system and how distressing this can be during such an emotional time. We appreciate your comments regarding the expertise and kindness of your Beacon representative and would be grateful for any further feedback as to how we could achieve a 5-star review. Thanks again Kate, your comments have been passed to the team. Amy
Beacon successfully helped us get CHC funding
Beacon successfully helped us get CHC funding via their skilled casework and strategic approach.
We had bought their excellent Guide, which had helped us scope our strong application for our father. He had T1 diabetes and Alzheimer’s requiring him to be in a nursing home, so had a strong case. We were turned down.
The initial call handler was very good, explaining the pricing options and arranging a callback. My initial callback was managed by a very impressive, professional who listen carefully, asked some incisive questions and outlined all the options around the next steps.
We chose to sign up for the full appeal service, but in stages. Our case worker advised us on how she would best approach the CHC: our appeal could have also focussed on the many procedural mistakes made by the CHC in not following their own process, but she correctly advised against including this in the initial approach. She outlined a clear strategy, which involved her contacting and trying to talk to the CHC. It took @4 months, but she got a verbal agreement that the decision was incorrect, followed, after much skilful and gentle chasing, to an email @4 months later agreeing to pay the full @7 months fees. We were delighted to receive £93,000 in backdated CHC funding.
Without Beacon’s skilled services, we are unlikely to have been successful without probably having to go through the full appeals process and a tonne of work and angst ourselves.
Sounds corny, but we knew we knew our father’s case was in very skilled hands. So not only did we get to relax and not have to do the battling ourselves, but Beacon got the agreement overturned in a non-combative way, which we didn’t know was a possible route.
We had resigned ourselves ti the fact that we’d have to go right through to appeal, a processing costing @£12,000, but ended paying less than £2000, due to the case worker’s strategy, skill and gentle persistence.
I wish we’d employed them to do the initial CHC application, but as educated sisters, including a lawyer and 2 directors of big institutions, and with a very strong case, we thought we could succeed.
26 novembre 2024
Réponse de Beacon CHC
Thank you Kate for taking the time to leave this testimonial which has been so rewarding to read, not only because of the positive and just outcome secured for your family, but also for your comments about the support you received from Beacon. Being able to recoup the funding our clients were entitled to is really rewarding work. Using out experience and intricate knowledge of the CHC system we always strive to do this in a non-combative way, where possible. It is great to read that due to the strategy engaged by your caseworker you were able to pay much less than expected for Beacon’s support, and that you felt ‘safe’ guided by this support. Thank you again for taking the time to leave this review, your comments have been passed to the team. Amy
In your own time, no hurry
How can you run a business this way when you don't even pick up the phone along with a very annoying text telling you to leave a message and will return your call within 2/3 days but in busy times this could be longer !!!!! this is no way to run a business at least pick up the phone, I did leave a message yesterday and I'm awaiting your call back when ever suits you that is
I have now spoken to a very helpful member of staff who answered all of our questions and we a hoping to proceed with this company in due course, but it do get away from the fact that the initial first contact is not the best but thank you for calling us back you were very helpful
4 mars 2025
Avis spontané
Réponse de Beacon CHC
Thank you Giles for your feedback regarding your longer-than-expected waiting time and please accept our apologies that you have experienced this issue. Due to the number of people experiencing challenges within the CHC process, our helpline is currently busier and more in demand than it ever has been, and this demand is increasing.
As with many NHS-funded services, this free helpline is limited by resource. The unprecedented increase in demand means that it is ever-more challenging to consistently respond to all enquiries within the timescales we aim for, while continuing to deliver the quality and person-centred support to every person who contacts us, which is fundamental to our ethos and guiding values.
We are currently in the process of developing our phone system to better address the needs of those who contact us, and to enable us to schedule callbacks with individuals while they are waiting.
In order to identify exactly what went wrong I am currently looking into your case with the team and I will come back to you with further information as soon as possible.
Thank you again for taking the time to submit your comments which are important for the development of our organisation. I will be back with you when I have further information. Amy
EDIT: I am advised that you have now spoken to a member of the team. We aim to be as clear and transparent as possible with our communications regarding waiting times in order that people know what to expect, though we understand these waiting times can be frustrating. We hope that should you choose to continue with Beacon we will be able to improve upon your experience and opinion of our service, and if so we would be very grateful if you would consider modifying your Trustpilot rating to that effect. Thank you for your understanding. Amy
very thorough and very well prepared
very thorough and very well prepared - highly recommend
18 février 2025
Réponse de Beacon CHC
Thank you Robert for taking the time to submit this positive recommendation. We pride ourselves on being able to support our clients at every stage of the process, and we strive always for the very highest standards in expert advocacy. Your comments have been passed to the team. Amy
Not worth the effort
As I understand the system you should receive 90 minutes free consultation funded by NHS. I rang for advice on Tuesday last week heard recordings claiming they were busy but all calls are responded to within a few days. Waited on the line for 13 minutes then left contact details. STILL WAITING FOR A CALLBACK THEY MUST BE REALLY BUSY
11 février 2025
Avis spontané
Réponse de Beacon CHC
Thank you Howard for your feedback regarding your longer-than-expected waiting time and please accept our apologies that you have experienced this issue. We are currently in the process of developing our phone system to better address the needs of those who contact us, and to enable us to schedule callbacks with individuals while they are waiting.
In order to identify exactly what went wrong I am currently looking into your case with the team and I will come back to you with further information as soon as possible.
Thank you again for taking the time to submit your comments which are important for the development of our organisation. I will be back with you when I have further information. Amy
EDIT: After speaking with the team I am advised that a team member will be in touch with you later today at the earliest opportunity. We have seen a particularly high number of calls through the service in recent weeks and we are doing what we can to respond to everyone as soon as possible. Can I please take this opportunity to apologise again for the longer-then-usual waiting time. We hope we will be able to improve upon your experience and opinion of our service, and if so we would be very grateful if you would consider modifying your Trustpilot rating to that effect. Thank you for your understanding. Amy
Beacon provided a skilled assessment advocay service leading to a just outcome
My mother’s ethical advocate demonstrated a deep understanding of CHC regulations and how these should be correctly applied to her situation. Records were gathered and insightfully analysed. Prior to the DST assessment an exploratory call and helpful pre- meeting informed preparations.
I am delighted that my mother’s complex needs were fully set out by her advocate and thus accurately understood and scored by the multi-disciplinary panel at the DST.
Our advocate was an excellent communicator: always listening, conveying information clearly and offering challenge convincingly. I felt re-assured by their calming professional presence.
In summary the accessible, expert advice, coupled with persuasive representation made the difference. And led to a fair and just outcome.
7 février 2025
Réponse de Beacon CHC
Thank you for taking the time to write this review. We are pleased that you felt well supported by your Beacon advocate, and that this support led to a fair and just outcome. It is wonderful to read the praise for your advocate’s ‘insightful’ and ‘persuasive’ advocacy skills, as well as her ‘ethical’ and ‘calming’ approach. At Beacon we view both of these aspects as equally important. Thank you again for taking the time to write this testimonial. Your comments have been passed to the team. Amy
Excellent Advocacy support
I recently sought advocacy support from Beacon to assist with an NHS CHC assessment and was impressed with the level of expertise and guidance they provided throughout the process.
From the outset the advocate assigned to my case demonstrated a deep understanding of CHC criteria, the Decision Support Tool, and the complexities of NHS funding decisions. They took time to explain the process in a clear and accessible way, ensuring I was well-informed about my rights and what to expect.
During the assessment itself the advocate played a vital role in ensuring that all relevant medical evidence was considered and challenging any inconsistencies in the decision making process. Their ability to articulate key points and advocate on behalf of the individual being assessed was invaluable, particularly when dealing with assessors who seem inclined to downplay certain care needs.
The advocate kept me updated at every stage, responded promptly to queries, and provided practical advice on next steps. Their professional yet compassionate approach made a difficult and often stressful process much more manageable.
Overall, I highly recommend Beacon for anyone facing a CHC assessment. Their knowledge, dedication and advocacy skills can make a significant difference in securing the appropriate level of care and funding.
27 janvier 2025
Réponse de Beacon CHC
Thank you Michelle for taking the time to leave this detailed review, which means a great deal to our team to read. At Beacon we are committed to helping people to understand their rights and the realistic options available so that they have the knowledge required to make well-informed and meaningful decisions. We’re pleased that you found your Beacon advocate to be expert and that they challenged inconsistencies where they found them. It is equally important to hear that they were dedicated, supportive and compassionate of you and your family. Thank you again for this testimonial, your comments have been passed to the team. Amy
An impressive advocacy at CHC review
The friendly and knowledgeable advocate had prepared well by reading files etc.
We discussed tactics together on how to approach the review. Because of my emotional involvement I would have lacked some of the objectivity necessary.
28 janvier 2025
Réponse de Beacon CHC
Thank you Peter for taking the time to write this review. We are pleased that you felt well supported by your advocate, and that you felt her advice was well prepared and objective. In accordance with Trustpilot policy, we would be very grateful if you would consider removing the names of the team members who assisted you, to ensure the review is not removed. Thank you again for taking the time to write this testimonial. Your comments have been passed to the team. Amy
Handling a CHC Assessment
I didn't know where to start in dealing with my wife's CHC Assessment. Beacon were informative, open and transparent throughout. They ensured that we had a fair hearing. I fully recommend this service.
6 janvier 2025
Réponse de Beacon CHC
Thank you Derek for taking the time to leave this review. The words 'open' and 'transparent' sit at the core of the service we aim to deliver and it means a great deal to read them in your feedback. Thank you for putting your trust in Beacon – we have been happy to be able to support you and your wife to receive a fair hearing. Your comments have been passed to the team. Amy
Helping us through the complexity of the National Framework
I have been battling the complexity of the CHC National Framework for over 18 months, the process is so complicated and ambiguous. I was at the end of my tether so decided to seek specialist help. Beacon have been amazing. They are a fantastic, supportive and informative organisation. They have helped me navigate and understand the National Framework.
Our advocate was fantastic, she attended the Fast Track Review Meeting, she was well prepared with all the facts of my fathers key health issues and put them forward at the meeting. For the first time I felt we were being taken seriously and we'd had a fair hearing. The outcome of the meeting was as expected, my father does not meeting fast track at the moment so the next step will be a DST meeting.
Beacon have help us through the maze of the National Framework taking away a lot of the stress during an emotional and stressful time. The journey continues for us, however, with Beacon at my side I feel more confident we will get a fair hearing and hopefully a positive outcome.
19 décembre 2024
Réponse de Beacon CHC
Thank you Marie for taking the time to write this review. The CHC process can too-often be long, complex and overwhelming. This can feel like even more of an uphill struggle during an emotionally-difficult time. We are so pleased that with Beacon’s support you felt listened to and better prepared. Thank you for putting your trust in Beacon at this time, we are pleased to be there to support you and your family during the next stage of the application. Wishing you all the very best. Your comments have been passed to the team. Amy
Exceptionally helpful, knowledgable & informative
Consultation with Stella Ramiah was amazing. She tuned in to the particular issues on the case very quickly and went above and beyond to help. Stella is very knowledgeable and explained things extremely well in terms we could better understand. I cannot recommend this service enough.
20 novembre 2024
Avis spontané
Réponse de Beacon CHC
Thank you Katrina for taking the time to write this review. One of our core values is to keep the individual at the centre, and we pride ourselves on doing everything we can to ensure this is always the case. We are pleased to have been able to support you and your family throughout this process. In accordance with Trustpilot policy, we would be very grateful if you would consider removing the names of the team members who assisted you, to ensure the review is not removed. Thank you again for taking the time to write this testimonial. Your comments have been passed to the team. Amy
Successful outcome for a budget at home for a Dementia loved one. Thank you so much!
We cannot recommend Beacon highly enough!
They are a wonderful, supportive and informative organisation. They helped us to escalate concerns higher up successfully and ensure all evidence was considered for the case.
Our advocate was absolutely invaluable in providing great expertise that helped enormously to consolidate our knowledge and guide presentation of all the significant information with the health needs and NICU which are so hard to understand and present well.
She was also wonderful at summarising and responding to key issues in the meeting and sending succinct strengths to the MDT for consideration.
After battling for a year they helped us in securing a hugely successful outcome at home for our loved one.
Please don't give up and gather all evidence from carers and healthcare professionals filling any gaps in known issues not documented. Try and get all key people invited to the meeting for their opinion to be documented.
Thank you Beacon for everything we are forever grateful!
9 décembre 2024
Réponse de Beacon CHC
Thank you for taking the time to leave this review, which means so much for team members across our departments to read. Thank you for putting your trust in Beacon – we have been very happy to support you and your loved one along the journey to receive the funding you were entitled to. Your comments have been passed to the team. Amy
Very helpful
Excellent communication and very helpful to navigate CHF.
Really good advocate and swift response to emails.
9 décembre 2024
Réponse de Beacon CHC
Thank you Katharina for taking the time to write a review. We are pleased to have been able to support you and your family during this time and are particularly happy to read that you found our communications to be high quality and fast. Thank you again for taking the time to write this testimonial. Your comments have been passed to the team. Amy
Helped us all through the maze of NHS…
Helped us all through the maze of NHS procedures during what is already an extremely emotional and stressful time.
With Beacons help and in particular Jess - we achieved a positive CHC funding decision - we are all so grateful!
15 novembre 2024
Réponse de Beacon CHC
Thank you Wendy for taking the time to write a review. We are pleased to have been able to support you and your family to achieve the outcome you were entitled to. In accordance with Trustpilot policy, we would be very grateful if you would consider removing the names of the team members who assisted you, to ensure the review is not removed. Thank you again for taking the time to write this testimonial. Your comments have been passed to the team. Amy
Awful, unreliable service
Awful, stressful service.
I spent weeks chasing telephone messages- only getting an ansaphone.
Finally discussed the issues over the phone.
Was promised the information to help me proceed the next day from one of the representatives.
Nothing.
Had to chase again for nearly 1 month.
Allocated an assessor a few days before the review.
The day before the review- no phone call out of courtesy, but an email stating they could not support due to insufficient time to collate the records needed.
I sent an email to request a phone call out of courtesy.
Nothing.
Such a shame.
27 novembre 2024
Avis spontané
Réponse de Beacon CHC
Thank you Ruth for your feedback regarding your difficulty in getting through to us and please accept my apologies for this delay. This is an issue we are aware of, and we are currently in the process of addressing this capacity issue. We are also developing our phone system to better address the needs of those who contact us, and to enable us to schedule callbacks with individuals while they are waiting.
In order to identify exactly what went wrong I am currently looking into your case with the team and I will come back to you with further information as soon as possible.
Thank you again for taking the time to submit your comments which are important for the development of our organisation. I will be back with you when I have further information. Amy
EDIT: After speaking with the team I have been able to understand the timeline of events, from your first interaction with the Free Information & Advice Service in June of this year (who provided answers to your queries and copy of Free Navigational Toolkit with further information and support), until the date of your Trustpilot review.
In October we responded to your written request for advice and representation within 48 hours. A call was made on 9 October, and the following week a cost estimate was sent along with the engagement paperwork and details of what was required in order for Beacon to proceed with the work. The required response to this communication was unfortunately not received.
This written communication was reiterated on 20 November, 21 November and 22 November. The latter specifically underlined that the signed engagement paperwork and relevant details were required in order for us to proceed with the work. The required response to this communication was unfortunately not received.
On 26 November a call was requested by yourself, and a member of the team contacted you on the same day. This was followed up by email and it was reiterated that the signed engagement paperwork and relevant details were required before the end of the day in order for us to proceed with the work. The required response to this communication was not received. We tried repeatedly to get in touch via phone to confirm instruction, however these attempts were unsuccessful.
Unfortunately, without the signed instruction paperwork and relevant details, we were unable to request the care records necessary to proceed with the work. While we understand that this is frustrating, particularly during a time of emotional strain, these requirements were repeatedly and clearly communicated, and as the deadline drew closer we made every attempt to contact you in order to receive your signed instruction. As this was not received until after the final deadline we had set, the decision was made that there was insufficient time for our team to be able to complete the work to a standard that would not have been detrimental to your case.
Thank you for taking the time to submit your comments. I hope I have been able to underline the importance of our receiving the required paperwork with sufficient time to be able to carry out the standard of work Beacon is associated with. Our Senior Case Manager will contact you shortly to discuss any further concerns you may have. Amy
Invaluable handholding
CHC is very complex to navigate. We have just been through two applications, followed by several stages of appeal over a period of two years. In the end, we were successful. I do not believe that we would have been were it not for Beacon's deep knowledge of the CHC processes and their extensive experience of how to prepare the materials and handle the panels.
13 novembre 2024
Réponse de Beacon CHC
Thank you Vernon for taking the time to leave a review. The various stages and processes within CHC can be incredibly complex and overwhelming. We are so pleased to have been able to support you and your family through this long process to secure the funding you were entitled to. Your comments have been passed to the team. Amy
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