I was always supported by my first class advisor who had my interest at heart from the beginning to the very successful outcome. I was listened to and always given the best advice which I was very hap... Voir plus
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We utilised the free service initially and then requested help through the paid for service. I found all the people we came into contact with professional and extremely knowledgeable and most importan... Voir plus
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Prompt and professional. All the staff we interacted with had great level of knowledge and experience and the resources are so useful in helping family navigate such a complex and opaque funding syste... Voir plus
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I cannot thank Beacon enough for their support and guidance through the CHC appeal process for my father - a process that is no doubt bewildering for so many. With the help of our case worker w... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
The experienced team at Beacon provide expert advice, casework and advocacy for families trying to navigate the NHS Continuing Healthcare system.
Coordonnées de contact
Royaume-Uni
- www.beaconchc.co.uk
4,5
Excellent
275 avis
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I was always supported by my first…
I was always supported by my first class advisor who had my interest at heart from the beginning to the very successful outcome. I was listened to and always given the best advice which I was very happy to follow trusting her from start to finish.
14 septembre 2026
Réponse de Beacon CHC
Thank you Yvette for taking the time to leave a review. It is wonderful to read that you felt listened to and supported, and that you felt able to trust your advisor and the advice provided by Beacon. We are very happy to have been able to support your family to receive the funding entitled to you. Your comments will be passed to the team, Amy
Prompt, knowledgeable and professional
Prompt and professional. All the staff we interacted with had great level of knowledge and experience and the resources are so useful in helping family navigate such a complex and opaque funding system. Beacon pricing was transparent. Ultimately we decided not to go ahead with the appeal but we are in a much better position and more prepared for next time.
1 septembre 2026
Réponse de Beacon CHC
Thank you Sarah for taking the time to leave a review. It's wonderful to read that your experience across the Beacon organisation left you feeling that our communications were transparent, and our team and resources expert and helpful. Thank you again for your comments which will be passed to the team. We wish you every success in your onward journey. Amy
Great range of support options available
Beacon were able to advise on the specific details of my mum's case. Great range of support options available. They are clearly very knowledgeable of the subject and provided helpful detailed support.
1 septembre 2026
Réponse de Beacon CHC
Thank you for taking the time to leave a review, it's good to read that you felt there was a good range of support available, for different needs, and that you found our advisors to be knowledgeable and supportive. Your comments will be passed to the team, Amy
Excellent help navigating CHC
We utilised the free service initially and then requested help through the paid for service. I found all the people we came into contact with professional and extremely knowledgeable and most importantly honest about the CHC process. The expert analysis was detailed and our consultant spent lots of time with us running through it in detail. Thank you all so much.
27 août 2026
Avis spontané
Réponse de Beacon CHC
Thank you Ellen for this wonderful feedback. It's great to read that you were able to utilise our free resources and the support provided by our I&A team and that you found them to be helpful. It's also good to read that you felt your experience with Beacon from first to last point of contact to have been transparent, honest and expert - this is something we take very seriously. If we could ask you to remove the name of the individual team member who supported you, this will ensure the review is not removed from Trustpilot, in line with policy. Thank you again for taking the time to leave your comments, which will be passed to the team. Amy
Excellent impartial advice.
Beacon gave me good, honest, impartial advice. Perhaps not the advice I was hoping for but I was reassured all the same. A thorough review of the DST for continuing healthcare, I know understand more as a result.
21 août 2026
Réponse de Beacon CHC
Thank you David for taking the time to leave a review. At Beacon we take honesty, transparency and impartiality very seriously and keep them at the heart of what we do. We are realistic with our clients about their chances of success at every stage, even if this means in some cases delivering disappointing news. Your feedback therefore means all the more, and it is good to read that your understanding of this very complex system has increased as a result of your experience with Beacon. Thank you again for your comments, which will be passed to the team. Amy
Invaluable knowledge and support
I cannot thank Beacon enough for their support and guidance through the CHC appeal process for my father - a process that is no doubt bewildering for so many.
With the help of our case worker we won Dad's appeal at the first stage, with a very reasonable fee of under £2000. Winning Dad's appeal meant we recouped around £60,000.
The case worker displayed an in-depth knowledge of the assessment process and steered us through the domains, skilfully identifying the areas to focus on to give us the best chance of success. I doubt we would have won without her expert guidance.
Sadly Dad passed away recently, but having Beacon looking after the appeal took away a great deal of the stress I was facing in the last few months of his life. Our caseworker was friendly, patient and sympathetic. I wish Dad had heard the outcome - he would have thanked her too!
31 août 2026
Avis spontané
Réponse de Beacon CHC
Thank you Chloe for taking the time to leave a review. It's really good to read that you felt Beacon's assistance to be good value for money, expert and supportive. Please accept our condolences for the loss of your father, it is a very good outcome which we agree would have been good to hear. We will absolutely pass these comments along to your caseworker. If you could remove the name of the individual who supported you this will ensure the review is not removed from Trustpilot, in line with policy. Thank you again for your feedback, Amy
Support with CHC funding applications
Applying for CHC funding was a minefield for us so we used Beacon to help and support us through the process. They provided a lot of information to read up on and we had thorough conversations ahead of the checklist appointment. At all times they were thorough and comprehensive in their responses however I was most impressed with how sensitively and delicately they supported us through a very difficult and stressful time. I would defintely recommend their support.
11 août 2026
Avis spontané
Réponse de Beacon CHC
Thank you Heather for taking the time to leave a review. It's great to read that you found our resources to be useful and comprehensive, and the support you received to be sensitive and mindful, during such an emotionally draining time. Your comments will be passed to the team. Amy
Excellent
Very thorough. Always kept us in the picture. Very prompt at answering emails etc. Very detailed statement and thorough evidence provided. We definitely could not have won the appeal without using them.
13 août 2026
Réponse de Beacon CHC
Thank you Nancy for taking the time to leave a review. We're very pleased to have been able to play a part in securing your family the funding entitled to you, thank you for entrusting your case to us. Expert advice and open communications are of fundamental importance to what we do, so it's great to read that this was your experience. Thank you again for your feedback, which will be passed to the team. Amy
Wanted help, but none forthcoming.
I was very disappointed because we asked Beacon for their help right from the outset of the CHC process for my mother. We had an initial hour-long consultation and decided to go ahead with them. We were looking forward to less stress and a guiding hand through the maze and coping with the 'professionals' who we were afraid would undersell Mum's needs. All went well until it came to actually doing the checklist. Our mother's nursing home manager insisted she do it herself. Thankfully, she at least scored Mum highly enough to move on to the next stage, but Beacon was unable to help us. Further, regarding the DST, they couldn't meet the date specified by our ICB, as Beacon wanted dates too far in advance - this was a BIg disappointment. I felt quite let down when we had to go through it alone. Sadly, in the end, she didn't get the funding. So Beacon were not able to help us for some reason. We wasted a lot of time communicating with them for nothing. The only plus was that we didn't have to spend any money on advocacy. Maybe if we had actually received a service, I could have given a better review, but as it is, I can't really recommend other than to say that all our contact with their representative was helpful...until delivery day that never happened. The date is approximate because our contact with Beacon took place throughout June, if not before.
In response to the apology, I have to say that the 'family' decision to run with the ICB dates was not made lightly on our side - we felt manoeuvred and hoped for Beacon's help. We have since been offered a free assessment of the final DST decision and we look forward to receiving that in due course. Until then and in the light of the apology I have upgraded to 2 stars.
10 juin 2026
Avis spontané
Réponse de Beacon CHC
Hi there, thank you for taking the time to submit your comments and we're sorry to hear that your experience was not as you might have hoped. In order to identify your case and what went wrong I have requested further information from yourself via Trustpilot (including full name and email address). As soon as this is provided we can look into it and get someone in contact with you as soon as possible. Thanks, Amy
EDIT: Thank you for providing further details, I have now been able to speak with the team members involved in your mother’s case.
I can confirm that we liaised with the ICB regarding whether the nursing home was on their approved list to complete the Checklist Assessment as part of the assessment process.
The ICB subsequently confirmed that the home was approved, and we proposed a tentative assessment date of 18 May 2026. The ICB agreed to this, however, it later transpired that the home had already completed the checklist assessment, which screened positive. Had the checklist screened negative, we would have requested that the ICB complete the assessment with Beacon present.
We then began corresponding with the ICB regarding the second stage of the process, the DST assessment. On Friday 12 June the ICB confirmed a date of Tuesday 16 June for the DST meeting. The ICB advised that they were unable to offer an alternative date due to KPI requirements and the fact that the family had already consented to the proposed date.
Following this we continued to assess capacity and liaise with the relevant teams. However, given that there was only one working day available to coordinate with all parties and complete the necessary preparations, unfortunately at this time Beacon simply had no capacity.
Therefore in conclusion, due to the short notice provided by the ICB, together with capacity and availability constraints on the part of Beacon, we were unfortunately unable to deliver the required service.
Please accept our apologies that in this instance we were not able to provide the service you required. I hope that in light of the above explanation you might consider amending your 1-star score, even though the outcome was not as you might have hoped. Please remember that should you require further assistance or advice regarding appeal options, you can access our Free Information & Advice Service free of charge.
No returned call
No returned call. Called them and left full details. Message said they would be in contact within a few days. Weeks have passed and they have not been.
(Addendum. Beacon replied to my Trustpilot review saying they were very busy at the time. A call is now at long last arranged, unfortunately too late for it to be of any use for the CHC review application.
Assuming things improve I will update my review of Beacon as appropriate moving forwards. )
24 juillet 2026
Avis spontané
Réponse de Beacon CHC
Hi Tim, thank you for taking the time to submit your comments and we're sorry to hear that your experience was not as you might have hoped. In order to identify your case and what went wrong I have requested further information from yourself. As soon as this is provided we can look into it and get someone in contact with you as soon as possible. Thanks Tim, Amy
EDIT (27th July): Hi Tim, I have requested further information from yourself via Trustpilot so that we may identify your case, as without a contact email or phone number we are not able to do so. Please provide this at your earliest convenience so that we may locate your case and have a member of our team get in touch. Thanks, Amy
EDIT (30th July): Hi Tim, I confirm that I requested further details from yourself via Trustpilot on 27th July and that you provided them on 28th July. I understand that a member of our team has now been in touch and that you have a call scheduled in for tomorrow, 31st July. Please accept our apologies again for the significant delay in response to your initial contact with Beacon - this is due to an unprecedented increase in demand for our helpline service which we are working to manage and address as best we can. I hope your time with our advisor tomorrow proves helpful, and that we can still support your family. If that is the case I hope you might consider amending your Trustpilot score in line with the score you feel the service merits. Thank you again for your feedback, Amy
Excellent
Beacon guided me through the whole process, was supportive and took a lot of anxiety out of what can be a very stressful experience. Her communication at all times was clear with excellent knowledge of policy and procedures.
17 juillet 2026
Réponse de Beacon CHC
Thank you Adele for taking the time to write a review about your experience of our Assessment Advocacy service for your mother. We are pleased to read that you felt supported, that you found the advice you received to be expert, and that the communications were clear and timely. Your comments will be passed to the team. Wishing you all the very best for the future, Amy
Beacon Health Care, NHS CHC DST advocacy
nhs continuing health care, advocacy for decision support tool meeting. Friendly, supportive and professional also very knowledgeable staff from Beacon Health care. The young lady was charming courteous and polite In short a credit to the company.
25 juin 2026
Réponse de Beacon CHC
Thank you Stephen for taking the time to leave this review, and for trusting us with the case for your wife. It is fantastic to read that you found your representative to be not only professional and knowledgeable, but supportive too. This person-centred approach is what we strive for with every case we represent. Thank you again for taking the time to leave a review, your comments will be passed to the team. Amy
Beacon were very well organised
Beacon were very well organised. The advocate for my brothers CHC was extremely helpful in preparing myself and my son for the CHC meeting.
The meeting was conducted well by the advocate. Unfortunately we were not successful in getting CHC which was very disappointing.
18 juin 2026
Réponse de Beacon CHC
Thank you Margaret for taking the time to leave this review, and for trusting us with the case for your brother. It means a lot to read that you found your representative to be helpful and that you felt prepared for the DST. This testimony means all the more given the disappointing recommendation of the DST, and the decision of the ICB not to challenge this outcome. We wish you every success should you choose to appeal this decision. Thank you again for taking the time to leave a review, your comments will be passed to the team. Amy
A professional and personal service
I have been very impressed with the balance between the professionalism and the personal attention I experienced in my interactions with the staff. I requested a review of my wife's CHC assessment. I needed an honest and realistic opinion as to whether it was advisable to submit an appeal. The staff at Beacon handled my case with sensitivity, understanding and honesty. The costs were reasonable and fair. I would certainly go back to the company if I needed further advice or assistance.
24 juin 2026
Avis spontané
Réponse de Beacon CHC
Thank you David for taking the time to leave this review, and for trusting us with your wife’s case. It is wonderful to read that you found the advice and support you received from us to have been delivered with sensitivity and understanding. We strive to provide a person-centred approach with every case, and to be honest and realistic with our clients about chances of success from the start. Therefore that you felt your experience to have been balanced, honest and at a fair cost means a great deal. Thank you again for taking the time to leave a review, your comments will be passed to the team. Amy
Disappointing Experience – Errors and Poor Value
I would strongly advise anyone considering Beacon CHC to look elsewhere, particularly if your case is complex or involves significant financial consequences.
My experience was that the service was overpriced, rushed, and lacked the level of professionalism I expected. The advice and documentation contained multiple errors, requiring me to spend additional time checking and correcting information that should have been accurate from the outset.
Communication often felt hurried, and I was left with the impression that the focus was on moving the case along rather than ensuring quality and attention to detail. Given the fees charged, I expected a far more thorough and reliable service.
In hindsight, I believe I would have received better value and a higher standard of professional support by instructing a solicitor directly. For anyone dealing with an important matter, particularly where significant sums of money or legal issues are involved, I would recommend exploring alternative options before committing to Beacon CHC.
Overall, my experience was disappointing and I would not use their services again.
Further update regarding Beacon's response:
Beacon's response states that I did not follow their advice. I do not believe that is an accurate reflection of events.
Prior to the assessment meeting, I sent the advocate an email on 26 February 2026 stating:
"I am happy for you to frame the case in the way you consider professionally appropriate, and I appreciate your guidance in maintaining credibility within the framework."
I believe this clearly shows that I was relying on the advocate's professional judgement and expected the case to be presented in the manner she considered most appropriate.
The Ombudsman has now issued a final decision and did not uphold my complaint. However, it is important to understand what was, and was not, decided.
The Ombudsman stated that they were unable to determine whether the quality, accuracy, or strategic strength of Beacon's advice and advocacy was correct. Their review was limited to whether Beacon provided the contractual elements of the service and an adequate level of customer service.
The Ombudsman found that Beacon had carried out the contracted activities, including preparation, attendance at the assessment meeting, and follow-up work. The Ombudsman did not conclude that the advocacy was effective, that the advice was of a particular quality, or that I failed to follow Beacon's advice.
My complaint was not that Beacon failed to attend meetings or complete administrative tasks. My concern was that the quality of the advocacy and professional input fell significantly below what I reasonably expected from a specialist provider charging £3,600 for this service.
I accept the Ombudsman's decision. However, I believe prospective clients should understand the distinction between a finding that a service was delivered contractually and a finding that the professional quality of that service met expectations. In my case, I remain dissatisfied with the value and quality of the service provided and would not use Beacon CHC again.
18 février 2026
Réponse de Beacon CHC
Hi Paul, thank you for your feedback, we are sorry that you found your experience with Beacon to be disappointing.
In particular you raise concerns that the service felt rushed, and that you were dissatisfied with the level of professional support. However, your advocate spent more time than usually allocated with your case (the preparation meeting with your advocate in particular lasted one hour longer than included in the package, which we did not charge you for). This was in part due to your ongoing decision not to accept the advice offered. And whilst we recognise that it is at the discretion of the client as to whether or not to accept this advice, this advice is provided based on our extensive intimate and historic experience within CHC.
Beacon is committed to maintaining the highest standards of accountability, and to providing our users and clients with peace of mind when using our services.
Unlike many of our competitors, to demonstrate our commitment to responsible practices, Beacon is registered with the Dispute Resolution Ombudsman (DRO) - an independent not-for-profit organisation, approved by the government to provide alternative dispute resolution services.
After a full internal investigation in response to your complaint, during which no evidence was found to suggest that Beacon failed to deliver the Assessment Advocacy package in line with the terms of service set out in the Letter of Engagement, your complaint was referred to the DRO. The investigation of the DRO did not uphold the complaint, finding no evidence to suggest that Beacon failed to deliver the Assessment Advocacy package in line with the terms of service set out in the Letter of Engagement.
As such, while we regret that you found your experience with Beacon to be disappointing, we are confident that your concerns have been fully and independently investigated, and we hope you feel that you have had the opportunity to have your concerns fully heard.
Thank you again for taking the time to submit your comments, which are important for the development of our organisation. Amy
We had a fantastic experience…
We had a fantastic experience with Beacon. From chasing things to actually get the CHC meeting to happen and 2 advocates, one for the Checklist and one, in person, for the main meeting. Both advocates had clearly done their research and new my mother in laws needs and has the evidence from the care records. We await the final outcome but the recommendation from the meeting was positive. We felt in very safe hands and I would highly recommend Beacon to anyone applying for CHC funding.
15 mai 2026
Réponse de Beacon CHC
Thank you Liz for taking the time to leave this review, and for trusting us with your mother-in-law's case. It is wonderful to read that you felt in safe hands from start to finish and that you would recommend Beacon. In order to avoid the review being removed we would appreciate if you would remove the name of the individual team members who supported you. Thank you again for taking the time to leave a review, your comments will be passed to the team. Amy
Excellent professional service which helped us to win our case.
We had an excellent experience with Beacon after being recommended by a family friend. Our caseworker was absolutely incredible and kept us informed from start to finish, which made the whole process feel clear and supported throughout. They were patient, empathetic and incredibly knowledgeable.
The expert analysis they provided was impeccable and proved invaluable in helping us win our case, with our appeal being fully upheld.
The service was professional at every stage, and we genuinely believe that without Beacon we would not have achieved this outcome. We are very grateful for their support and expertise.
Our Mother sadly passed away in December of last year after us battling with the ICB since January 2025. However now we feel that we have done her some justice and that's all thanks to Beacon and our amazing caseworker (they know who they are).
15 avril 2026
Avis spontané
Réponse de Beacon CHC
Thank you Katie for taking the time to leave a review. Word of mouth recommendations are very important to us because they signal trust and a genuine positive experience, therefore we are very glad that you came to us in this way. It is incredible to read the words ‘impeccable’ and ‘invaluable’ with regard to your experience of our Expert Analysis service and we are so pleased that your appeal was justly, fully upheld. Please accept our heartfelt condolences for the passing of your mother, which makes this outcome all the more meaningful. Thank you again for taking the time to leave a review, your comments will be passed to the team. Amy
Great support every step of the way
I found about CHC funding by watching a TV advert, and whilst my husband was in hospital. My husband's complex health issues indicated that he could potentially be eligible for CHC funding. I got in contact with Beacon, and from the very first conversation I was so impressed by their knowledge about CHC and their professionalism. My advocate was very easy to talk to, she showed great empathy and understanding of my husband's very complex case. She really went above and beyond, and escalating issues when needed. Navigating CHC is not easy and it can be very stressful, but with Beacon and my advocate I felt fully supported and guided. I strongly recommend using Beacon.
3 avril 2026
Réponse de Beacon CHC
Thank you Mediha for taking the time to leave a review and for your recommendation of Beacon to others. It is great to read how supported you felt by Beacon, both professionally and emotionally, during the process to secure funding for your husband. Unfortunately, in CHC, processes are not always as straight forward as we might hope, therefore it is good to read that your advocate was able to escalate issues where needed, and that you felt supported and guided in this. Thank you again for taking the time to leave a review, your comments will be passed to the team. Amy
Beacon Advocacy in CHC funding
Beacon were an invaluable help to us in securing care and necessary funding to care for Mum at home, as she experienced a sudden decline in mobility and increase in pain due to Parkinsons. We would not have got through the CHC process without their advocacy. They guided and advised us through the delays and supported us with the frustration at the ICB’s processes and systemic flaws. Beacon are experienced providers of advice, casework and advocacy and their knowledge and expertise achieved the scheduling, representation and successful outcomes at three CHC reviews. Mum has now been cared for at home for two years and we simply could not have managed this without Beacon’s advocacy and CHC support. If you are in a similar situation I would highly recommend Beacon and would also advise you get your local MP on board too.
7 avril 2026
Avis spontané
Réponse de Beacon CHC
Thank you Hugo for taking the time to leave a review and for your recommendation of Beacon to others. It is great to read how supported you felt by Beacon during the process to care funding for your mum. Unfortunately, too often within the CHC process, we see issues such as those mentioned arise, therefore it is great to read that you felt guided by Beacon’s intricate knowledge and expertise to secure successful outcomes for your mum at three reviews. Thank you again for taking the time to leave a review, your comments will be passed to the team. Wishing your family all the very best for the future. Amy
Invaluable support for CHC
When I was looking for help about a CHC appeal for my mother, I found Beacon's website invaluable as a tool to collect thoughts and information. It was also the most thorough website for guiding me through the whole process and setting out different stages. In addition, when I contacted them to discuss my case, they took time to listen to me and make suitable suggestions. Without Beacon I would not have won my appeal. Thank you!
25 mars 2026
Avis spontané
Réponse de Beacon CHC
Thank you Fiona for taking the time to leave this feedback regarding your experience with Beacon. We have spent a lot of time developing the resources on our website to ensure there is comprehensive and accessible free guidance available for all who need it, so it is wonderful to hear that this has been so useful for you. We are so pleased to have been able to support your family in securing the funding your mother was entitled to. Thank you again for choosing Beacon. Amy
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