All interactions with Ross have been professional, friendly and timely. Ross always responds with information and useful guidance, and ensure that deadlines are not missed. Where we have sought his ad... Voir plus
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Lisez les avis des autres
I've used Beresfords in excess of 15 years and they've always been on the ball and happy to help with any issues that arise. They've found reliable tenants fast and dealt with all paperwork quickly. I... Voir plus
L'entreprise a répondu
Exceptional Service from Lauren and the Team. I've been a client for years, and I can confidently say that the service I've received, particularly from Lauren, has been consistently amazing. I have... Voir plus
L'entreprise a répondu
Lauren went the extra mile going back and forth to secure at least some payment from the previous tenants' deposit after they left my family home with damage, dirt and the garden in a total mess. Ryli... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
Beresfords are Essex’s largest family owned independent estate agency and have been successfully operating for over 45 years. Established in 1968 by RD and EG Beresford as an independent practice in Upminster. Our current Chairman and Managing Director...
Coordonnées de contact
Springfield Lyons Approach 10, CM2 5LB, Chelmsford, Royaume-Uni
- www.beresfords.co.uk
4,8
Excellent
1 k avis
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Charlotte And Her Team In Upminster Are One Of A Kind
I cannot recommend Beresfords in Upminster highly enough. As a vendor, I initially chose another agent because they were cheaper — but it quickly became clear that you truly do get what you pay for. The difference in service when I moved over to Beresfords was night and day, and I only wish I had gone with Charlotte from the very beginning.
Charlotte Micallef, the Senior Branch Manager, is the heart and drive of the office. She is everything you would want in an estate agent — honest, knowledgeable, trustworthy, kind and incredibly hardworking. She genuinely cared about getting the best outcome for me and guided me through the entire process with confidence and clarity.
What really sets this office apart is the team behind her. They are an absolute dream team. Whether it was James, Josh or Sharon, everyone worked together seamlessly and always knew exactly what was going on with my sale. They are proactive, constantly communicating, and always on hand to help — even if they were busy, they would always call back. Nothing was ever too much trouble and you could really feel that they were all working together to get the best result for me.
You can truly tell they are like a little family — the teamwork, support and communication between them is second to none, and that reflects in the service they provide.
If you are thinking of selling in Upminster, don’t make the mistake I did — go straight to Beresfords and ask for Charlotte Micallef. You will be in the best possible hands.
21 avril 2026
Avis spontané
Réponse de Beresfords
Many thanks Andrew for the fantastic review for Charlotte and her team at our Upminster office. Charlotte is dedicated to providing the best possible customer care and leads by example, guiding and supporting throughout a transaction. She is driven and tenacious and will ensure her team remain in regular contact, from the first point of contact, through to exchange and completion. You will have been in very safe hands as your sale progressed! We really appreciate you sharing your experience and thank you for your 5 star award and kind recommendation. We look forward to assisting you again in the future.
Alison Horsley, Customer Service Director.
Rental Property
Excellant communication.
Advice is clear.
Always a quick response.
Ross Young at Beresfords is polite, knowledgeable and always helpful.
17 avril 2026
Avis spontané
Réponse de Beresfords
Thank you for providing your recent feedback regarding Ross in our renewals department. I know he will very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Barbara was very polite,friendly and professional.
Barbara was very polite, professional and friendly, the inspection was carried out quickly and any queries I had, were answered and put my mind at ease.
A very positive experience, Thank you.
Kind regards
Paul
20 avril 2026
Avis spontané
Réponse de Beresfords
Hi Paul
Thank you for your recent feedback. It was great to read that Barbara in our Dunmow lettings department was professional and friendly whilst carrying out her inspection at your property, and that you found the experience to be a positive one. I know Barbara will be grateful for your kind words and we all appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Eleanor is amazing!
I cannot even begin to put into words how amazing Eleanor has been from the Braintree branch! We had a very short and stressful timescale to find a buyer to be able to reserve our dream home and the support and work Eleanor put in was honestly amazing! We could not of done it without her and we are so thankful to of had her by our side the whole way through. An absolute angel for dealing with our stress and deadlines, we cannot recommend her enough and we wouldn’t go anywhere else in the future. ❤️
17 avril 2026
Avis spontané
Réponse de Beresfords
Many thanks Jess for your fantastic feedback for Eleanor from our Braintree branch. Eleanor is tenacious in her approach and will do all possible to match people to suitable property. Once a sale is secured, she will work proactively, guiding and supporting through to exchange and completion, keeping all relevant parties regularly updated. She will appreciate your 5 star award and kind recommendation. We wish you many happy years in your new home.
Alison Horsley, Customer Service Director.
Taylor she was lovely person and very…
Taylor she was lovely person and very helpful asked questions about the property great job
20 avril 2026
Avis spontané
Réponse de Beresfords
Hi Anum
Thank you for posting your recent feedback. I know that Taylor in our lettings department at Upminster will be extremely grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Chris,Ella and Taylor were great and…
Chris,Ella and Taylor were great and extremely helpful during our move.The whole process was smooth and very professional.They kept us informed throughout the process.
18 avril 2026
Avis spontané
Réponse de Beresfords
Hi Muhammad,
Thank you for posting your recent review. I am pleased that you have found our lettings team in Upminster to be helpful and informative throughout the process of your move. I know they will be very grateful for your kind words, as we all are for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Great service from start to finish
Great service from start to finish. The team were responsive, helpful, and kept everything moving smoothly throughout the process. Communication was clear and timely, and any questions I had were dealt with quickly. The move-in process was straightforward, and everything was well organised. Would definitely recommend.
17 avril 2026
Avis spontané
Réponse de Beresfords
Hi Sam
Thank you so much for your positive review. It is always great to read that our clients have had a smooth and efficient service throughout the move in process and it is great that you would not hesitate in recommending us to others. We all very much appreciate your 5-star rating and wish you well in your new home.
Steven Bond
Managing Director - Residential Lettings
Jazmin was very helpful and quick to…
Jazmin was very helpful and quick to respond which is always appreciated.
16 avril 2026
Avis spontané
Réponse de Beresfords
Hi Kayleigh
Thank you so much for posting your review. I know that Jazmin will be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Lauren is really helpful and everything…
Lauren is really helpful and everything has run smoothly
14 avril 2026
Avis spontané
Réponse de Beresfords
Hi Mikki
Thank you for providing us with your feedback. I know that Lauren will be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Easy, friendly, professional selling experience
We had an outstanding experience selling our home with Jess from the Billericay office, and I would highly recommend her. From the initial request for a valuation through to completion, she was professional, knowledgeable, and was quick in answering queries about the process.
What really stood out against other agents was the non- pushy approach before we decided to proceed, and their marketing strategy. Jess secured 6 viewings within the first couple of days, which led to us having a choice of offers. Thanks to Jess’ negotiations, our home sold considerably above the asking price, and we were confident that all the right questions had been asked.
We were happy that Jess was contactable for any queries, especially as it was our first time selling a property, and she was able to give advice about the property we purchased.
Thank you, Jess. We’re so grateful that you were able to find lovely buyers for our home
27 mars 2026
Avis spontané
Réponse de Beresfords
Many thanks Natasha for the fantastic review for Jess, Branch Manager at our Billericay office. You will have been in safe hands with Jess who will tailor a marketing stategy to generate maximum interest and price for her clients. Once a sale is agreed, she will follow up proactively to ensure the transaction goes through to exchange and completion, guiding and supporting throughout the journey. Jess will appreciate your 5 star award and kind recommendation. We wish you many happy years in your new home.
Alison Horsley, Customer Service Director.
Lauren
Lauren, at Beresfords, has been very helpful to me as a landlord, in regard to number of property related issues... previously in regard to tenancy renewals, and most recently in helping me with a property licensing application.
23 février 2026
Avis spontané
Réponse de Beresfords
Hi Glen
Thank you for providing your recent feedback. I was pleased to read that you have been happy with the service you have received from Lauren with your tenancy renewals and licensing application. I know she will very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Lauren and the wider team have been…
Lauren and the wider team have been providing an exemplary lettings and property management service to me for many years. Lauren is highly professional ensuring matters are dealt with promptly.
13 avril 2026
Avis spontané
Réponse de Beresfords
Hi Christine
Thank you so much for posting your recent review. Its great that Lauren and the rest of the team in our Property Management department have been professional and efficient throughout your many years of working with them. I know they will all be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
thank you james it has been a pleasure…
thank you james it has been a pleasure having you help us find new tenants - you have been so professional and kept us updated all the time - we will definitely continue to use beresfords forball our lettings
25 mars 2026
Avis spontané
Réponse de Beresfords
Hi Deborah
Thank you for providing us with your feedback.
I was pleased to read that James provided you with a professional service in seeking new tenants and that he kept you well informed throughout the process. We all very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Lauren in the Renewals department at…
Lauren in the Renewals department at Beresfords Estate Agents was fantastic! She was friendly, efficient, and made the whole renewal process smooth and stress-free. Always quick to reply and really helpful. Highly recommend!
Thank you, Lauren!
13 avril 2026
Avis spontané
Réponse de Beresfords
Hi Johan
I was pleased to read that Lauren was able to assist you in an efficient and friendly manner during your recent dealings with her, providing you with a smooth and stress free service. Its great that you would not hesitate in recommending us to others and we all appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
We had a great experience with the team…
We had a great experience with the team at Beresfords Billericay, especially James! From the first viewing to signing the tenancy agreement, the process has been nothing but smooth and they have been amazing with answering any questions.
10 avril 2026
Avis spontané
Réponse de Beresfords
Hi Georgia
Thank you so much for posting your recent feedback. It's great that you have had a positive experience whilst dealing with our lettings team in Billericay, but especially with James who has been efficient and informative throughout the whole process. We all very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Won’t recommend
Quite disappointing after spending time travelling to visit a property in Hornchurch, we arrived BEFORE scheduled time and were bailed on by the agent (essentially a no show)👎. Won’t recommend
11 avril 2026
Avis spontané
Réponse de Beresfords
Hi Jo
I was disappointed to read the contents of your recent review. Having investigated this matter in more detail, I wanted to provide a response personally which is as follows.
The property that you wanted to view was occupied by tenants who were seeing out the final weeks of their tenancy before moving on elsewhere. Therefore access had to be arranged directly with them, and although they were not going to be present on the day in question, had arranged for their parents to be there to allow access.
We had a number of viewings confirmed from 3.00pm onwards and our member of staff arrived shortly before, but found that the parents had not turned up as arranged, to allow us to gain access. Our member of staff waited for approximately 15 minutes but still nobody arrived. Our phone records confirm that our member of staff made a call to you with the intention of apologising and explaining that the viewing would need to be cancelled. It appears that you did not pick up this message and called to say that you were at the property and nobody was present.
I am truly sorry that you had a wasted journey but unfortunately the circumstances that arose were beyond our control, as explained above. Our local team would of course be happy to arrange an alternative date and time for you to view, should you still have an interest in the property, providing of course that access can be gained through the current tenants.
Steven Bond
Managing Director - Residential Lettings
I have just recently received my keys…
I have just recently received my keys for my new rental property. The process was smooth and without major complications. So I would really recommend Beresfords and a thank you to James, Paul and Lynn for all their hard work in a time that can be quite stressful.
25 mars 2026
Avis spontané
Réponse de Beresfords
Hi Denise
Thank you so much for posting your review. Its great that your recent experience of renting a property with us ran smoothly, without issue. I know Paul and the rest of the lettings team in Billericay will be extremely grateful for your kind words and it is great that you would not hesitate in recommending us to others. We all wish you well in your new home.
Steven Bond
Managing Director - Residential Lettings
Transparent and constant communication to me…
Great and constant communication to me as the landlord
18 mars 2026
Avis spontané
Réponse de Beresfords
Hi Oz
Thank you for providing us with your feedback. I am pleased that you have received good communication from our staff. We very much value your business and appreciate your kind words and 5-star rating. We look forward to continuing our working relationship with you.
Steven Bond
Managing Director - Residential Lettings
New renting rules.
Dealt with Brentwood office, very helpful with new Landlord rules.
30 mars 2026
Avis spontané
Réponse de Beresfords
Thank you for your recent review. It is great that you have been happy with the service you have received from our lettings team in Brentwood. As a valued client, it is great to hear that you found them to be informative regarding the forthcoming changes in legislation which I hope laid to rest any worries you may have had in this regard. We very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
Renters Rights
Very knowledgeable people. Seem to be absolutely all over the upcoming change for landlords!
31 mars 2026
Avis spontané
Réponse de Beresfords
Hi Mrs Marks
Thank you for your recent review. We make it a priority to keep on top of all changes in legislation so that we are well prepared and have all the relevant information to hand for tenants and landlords alike, ensuring a smooth transition. I am pleased that you have been impressed with our guidance on any questions or queries you may have had regarding forthcoming changes for landlords and we look forward to continuing to support you in the future.
Steven Bond
Managing Director - Residential Lettings
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