I paid off my debt via phone call today the process went very smoothly, the operator was polite and helpful.
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Lisez les avis des autres
I was very impressed with how sensitive and helpful they are at Capquest. I am helping a friend manage her debts as she is suffering both mentally & physically atm. Claire was so helpful & guided... Voir plus
They have been seriously kind and professional we were ripped off has to pay low monthly payment but we stuck to it no endless text , email or phone call and today I paid it off thank you for not bei... Voir plus
Well where do I start. Congratulations and buying a ten year old debt.then closed my portal down or blocked it so I could see what was left.send two letters saying your sending debt recovery agent rou... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Capquest is a credit solutions provider that supports its customers with the repayment of outstanding debt(s).
Coordonnées de contact
60 York Street, G2 8JX, Glasgow, Royaume-Uni
- 0333 999 7200
- customers@capquest.co.uk
- www.capquest.co.uk
3,8
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2 k avis
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I was dreading phoning yesterday,I was…
I was dreading phoning yesterday,I was greeted by a very pleasant understanding lady who set my mind at rest,as I explained once I have finished paying for my husbands funeral I will be frantically saving ready for another offer,as I don’t want too leave this amount for my children to pay off as it will be a difficult time for them when I am no longer around
2 septembre 2026
Avis spontané
Réponse de Capquest
Thank you for taking the time to share your feedback. We're pleased to hear that our colleague was understanding and supportive, helping to put your mind at ease during what we appreciate is a difficult time. Providing compassionate and supportive customer service is at the heart of what we do, so it's reassuring to know that you felt listened to and understood.
Capquest are so helpful regarding your…
Capquest are so helpful regarding your payments, they've always been fair with me and I can't fault them at all, all the customer service people I've spoken to are so professional and polite, they can't do enough for you, which is what a company is all about in my eyes! Thanks Capquest
2 septembre 2026
Avis spontané
Réponse de Capquest
Thank you for taking the time to share your feedback Julie. We're delighted to hear that you've consistently found our team helpful, fair, professional and polite when discussing your payments. Providing supportive and understanding customer service is at the heart of what we do, so it's wonderful to know that our colleagues have made such a positive impression and have been able to assist you whenever needed.
Dealt with my query straight away
Dealt with my query straight away, helpful staff
1 septembre 2026
Avis spontané
Réponse de Capquest
Thank you for taking the time to share your feedback. We're pleased to hear that your query was dealt with promptly and that you found our staff helpful throughout the process. Providing efficient, high-quality service is at the heart of what we do, so it's great to know we were able to meet your needs and deliver a positive experience.
Very helpful and polite
1 septembre 2026
Avis spontané
Réponse de Capquest
Thank you for taking the time to share your feedback Robert. We're pleased to hear that you found our colleague helpful and polite throughout your interaction. Delivering a positive customer experience is at the heart of what we do, so it's great to know that the support provided met your needs and left a positive impression.
Really kind customer support
Really kind customer support. They cared about my mental health and wellbeing throughout the process of settlement.
27 août 2026
Avis spontané
Réponse de Capquest
Thank you for taking the time to share your feedback, Zareen. Customer experience is at the heart of what we do, so it’s great to know the support provided helped deliver a positive outcome.
Awesome really well easy to use
26 août 2026
Avis spontané
Réponse de Capquest
Thank you for taking the time to share your feedback, Stephen. Customer experience is at the heart of what we do, so it’s great to know the support provided helped deliver a positive outcome.
The lady i spoke to was lovely
The lady i spoke to was lovely . She understood my health issues and gave great advice
24 août 2026
Avis spontané
Réponse de Capquest
Thank you for taking the time to share your feedback Marie. We're pleased to hear that the service you received met your needs and helped deliver a positive outcome. Customer experience is at the heart of what we do, so it's great to know we made a difference.
Felt supported during some of the most…
Felt supported during some of the most stressful times of my life. CapQuest always dealt with me professionally but also kindly.
24 août 2026
Avis spontané
Réponse de Capquest
Thank you for taking the time to share your feedback, Sam. We're pleased to hear that the person you spoke with was supportive. Customer experience is at the heart of what we do, so it’s great to know the support provided helped deliver a positive outcome.
Thanks for Everything I was very…
Thanks for Everything I was very Satisfied with my Phone call
24 août 2026
Avis spontané
Réponse de Capquest
Thank you for taking the time to share your feedback, Margaret. We're pleased to hear that the person you spoke with was supportive. Customer experience is at the heart of what we do, so it’s great to know the support provided helped deliver a positive outcome.
Réponse de Capquest
Thank you for taking the time to share your feedback, Anne-Marie. We're pleased to hear that the person you spoke with was supportive. Customer experience is at the heart of what we do, so it’s great to know the support provided helped deliver a positive outcome.
40 Yr old student loan debt
I received a letter in July with an offer to a reduction of my debt if i cleared it. I paid the amount in full. I thought that was it and it was cleared. Then 3 weeks later I got a text msg offering a reduced rate to clear debt. So I paid that amount, again in full. I went back on the site and there was an extra amount there, I paid that and have took screen shots of app to prove that is cleared. This caused me a great deal of stress and anxiety
20 août 2026
Avis spontané
Réponse de Capquest
Thank you for taking the time to leave your feedback. We’re sorry to hear about your experience and appreciate you making us aware. We always want the opportunity to understand what’s happened and look into any concerns fully. If the details previously requested are provided in the future, we’d be happy to investigate this further and see what we can do to help.
Advisor was very helpful and thoughtful
Advisor was very helpful and thoughtful
19 août 2026
Avis spontané
Réponse de Capquest
Thank you for taking the time to share your feedback, Cathy. We're pleased to hear that the person you spoke with was supportive and that they took the time to explain things clearly when needed. Customer experience is at the heart of what we do, so it’s great to know the support provided helped deliver a positive outcome.
Straight forward to make a payment
Straight forward to make a payment. Issues with setting up a payment plan though which was a shame as I had hoped to setup a plan for future payments. Not an issue though as I will make direct payments in future.
16 août 2026
Avis spontané
Réponse de Capquest
Thank you for taking the time to share your feedback, Alan. Customer experience is at the heart of what we do, so it’s great to know the support provided helped deliver a positive outcome.
I’m 72yrs old this year
I’m 72yrs old this year, and I can’t grasp how to do it on line, not having no one at home makes it so much harder…. But the gentleman who I spoke to was so understanding that I had tried to do what they asked me to do but failed my hands shake so it just adds letters or numbers therefore making it difficult for me, but he was so patient with me and helped me through it all as messed up my payment but he said don’t worry we can help you through it again so what an amazing man you have helping OAPs please thank him again for me he was amazing.
13 août 2026
Avis spontané
Réponse de Capquest
Thank you for taking the time to share your feedback, Judy. We're pleased to hear that the person you spoke with was supportive and that they took the time to explain things clearly when needed. Customer experience is at the heart of what we do, so it’s great to know the support provided helped deliver a positive outcome.
Patience and understanding..
Agent was patient and listened to my worries about my debt.My request for a short break was allowed and she did her best to explain everything.Very pleased with my call and how I was treated.
12 août 2026
Avis spontané
Réponse de Capquest
Thank you for taking the time to share your feedback, Theresa. We're pleased to hear that the person you spoke with was supportive and that they took the time to explain things clearly when needed. Customer experience is at the heart of what we do, so it’s great to know the support provided helped deliver a positive outcome.
The person i spoke to was calm
The person i spoke to was calm, supportive and empathetic. Explained things clearly and explained things if I didnt understand.
11 août 2026
Avis spontané
Réponse de Capquest
Thank you for taking the time to share your feedback, Jack. We're pleased to hear that the person you spoke with was supportive and that they took the time to explain things clearly when needed. Customer experience is at the heart of what we do, so it’s great to know the support provided helped deliver a positive outcome.
Poor communication
Poor communication . Very unhelpful. Have to re repeat details everything. Poor service . Need to keep records updated as when having to personally chase up each call is on hold for ages. Never would I ever use this service very unprofessional
12 août 2026
Avis spontané
Réponse de Capquest
Thank you for taking the time to leave your feedback. We’re sorry to hear about your experience and appreciate you making us aware. We always want the opportunity to understand what’s happened and look into any concerns fully. If the details previously requested are provided in the future, we’d be happy to investigate this further and see what we can do to help.
Réponse de Capquest
Thank you for taking the time to share your feedback. We’re pleased to hear that you received excellent service. Customer experience is at the heart of what we do, so it’s great to know we were able to make a positive difference.
Person handling the call was very…
Person handling the call was very helpful, professional and polite. My issue was resolved very quickly. Thank you.
7 août 2026
Avis spontané
Réponse de Capquest
Thank you for taking the time to share your feedback Adela. We’re pleased to hear that the person handling your call was helpful and that your issue was resolved so quickly. Customer experience is at the heart of what we do, so it’s great to know we were able to make a positive difference.
Party
It was nice how understanding they were and made me a settlement offer that I could pay.
7 août 2026
Avis spontané
Réponse de Capquest
Thank you for taking the time to share your feedback Ms Rowles. We're pleased to hear that the service you received met your needs and helped deliver a positive outcome. Customer experience is at the heart of what we do, so it's great to know we made a difference.
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