I paid off my debt via phone call today the process went very smoothly, the operator was polite and helpful.
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Lisez les avis des autres
I was very impressed with how sensitive and helpful they are at Capquest. I am helping a friend manage her debts as she is suffering both mentally & physically atm. Claire was so helpful & guided... Voir plus
They have been seriously kind and professional we were ripped off has to pay low monthly payment but we stuck to it no endless text , email or phone call and today I paid it off thank you for not bei... Voir plus
Well where do I start. Congratulations and buying a ten year old debt.then closed my portal down or blocked it so I could see what was left.send two letters saying your sending debt recovery agent rou... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Capquest is a credit solutions provider that supports its customers with the repayment of outstanding debt(s).
Coordonnées de contact
60 York Street, G2 8JX, Glasgow, Royaume-Uni
- 0333 999 7200
- customers@capquest.co.uk
- www.capquest.co.uk
3,8
Bien
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 30 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Spoke to 2 agents and both were very…
Spoke to 2 agents and both were very professional and more like a friend . They made what could be a stressful situation run very smoothly
5 août 2026
Avis spontané
Réponse de Capquest
Thank you for taking the time to leave a review and share your feedback. We're delighted to hear that you had a positive experience with us. Customer feedback is incredibly important, and we're grateful that you've taken the time to let us know how we did.
Great service will help you
Spoke to Guchi today sorry I didn’t hear the name she was amazing and looked after me thank you again
3 août 2026
Avis spontané
Réponse de Capquest
Tom, thank you for taking the time to leave a review and share your feedback. We're delighted to hear that you had a positive experience with us. Customer feedback is incredibly important, and we're grateful that you've taken the time to let us know how we did.
Once using the app it was quite easy…
Once using the app it was quite easy and so quick and quite easy to use especially at my age I know I have a severe health condition and your memory goes so it was quite easy to use the app and I appreciate all the reviews I get back so thank you very much and especially to cap request 🙏🏻
3 août 2026
Avis spontané
Réponse de Capquest
Thank you for taking the time to share your feedback Norman. We're delighted to hear that you found the app easy to use and that your experience was quick and efficient. Customer experience is at the heart of what we do, so it's great to know the support provided helped deliver a positive outcome.
Ease of access…
Making it very easy to access on the telephone. All the steps on how to use the service are clear and concise. No difficulties and payments go through easily
31 juillet 2026
Avis spontané
Réponse de Capquest
Thank you for taking the time to share your feedback Fenella. We're delighted to hear that you found our telephone service easy to use and that the guidance provided was clear and concise. It's great to know that you experienced no difficulties and that your payments were processed smoothly. Customer experience is at the heart of what we do, so it's great to know the support provided helped deliver a positive outcome.
Rich was amazing
Rich was amazing, just want to thank him again for all his support and help. I really appreciate it so much.
30 juillet 2026
Avis spontané
Réponse de Capquest
Thank you for taking the time to share your feedback Kayleigh. We're delighted to hear that Rich provided such amazing support and was able to help you when you needed it. Customer experience is at the heart of what we do, so it's great to know the support provided helped deliver a positive outcome.
Scammers
Scammers. Still trying to scare people into paying fictional debts.
Chasing a Shop Direct when I have never used Shop Direct. Even if this was correct, Shop Direct have not existed since 13 January 2020, so well over the 6 years allowed to chase.
They have a habit of making up debts with companies you can’t request information from as they are now out of business. Were trying for years with a fictional Orange account that I never had. Scumbags.
15 mai 2026
Avis spontané
Réponse de Capquest
Thank you for taking the time to leave your feedback. We’re sorry to hear about your experience and appreciate you making us aware. We always want the opportunity to understand what’s happened and look into any concerns fully. If the details previously requested are provided in the future, we’d be happy to investigate this further and see what we can do to help.
I spoke with Adam today
I spoke with Adam today. His approach from the start was warm and friendly. We had a bit of a giggle, even though money was involved. He gave me the great news that my debt was written off due to the timescales involved. If you are lucky to speak to Adam when you call Capquest, you will be well looked after. Thank you Adam (with Scottish accent)
30 juillet 2026
Avis spontané
Réponse de Capquest
Thank you for taking the time to share your feedback Margaret. We're delighted to hear that Adam's warm and friendly approach helped make what can often be a difficult conversation feel more comfortable. Customer experience is at the heart of what we do, so it's great to know the support provided helped deliver a positive outcome.
Happy customer!
Happy customer!
Always able to log in without any issues. The information is clear and site is easy to navigate
29 juillet 2026
Avis spontané
Réponse de Capquest
Thank you for taking the time to share your feedback Sharon. We're delighted to hear that you've had a positive experience using our online service and that you're able to log in without any issues. It's great to know that the information provided is clear and that you find the site easy to navigate. Customer experience is at the heart of what we do, so it’s great to know the support provided helped deliver a positive outcome.
Treated really well by the agent.
Treated really well by the agent.
Explained every step easily.
Very professional and efficient.
Thank you Cabquest!
28 juillet 2026
Avis spontané
Réponse de Capquest
Thank you for taking the time to share your feedback Suzel. We're delighted to hear that you felt well supported by our agent and that they took the time to explain each step clearly and professionally. Providing an efficient service while ensuring our customers feel informed and reassured is very important to us. Customer experience is at the heart of what we do, so it’s great to know the support provided helped deliver a positive outcome.
Réponse de Capquest
Thank you for taking the time to share your feedback Paul. We're delighted to hear that you found the service provided to be both helpful and professional. Customer experience is at the heart of what we do, so it’s great to know the support provided helped deliver a positive outcome.
Réponse de Capquest
Thank you for taking the time to share your feedback. We're delighted to hear that you experienced good communication and received an excellent level of service. Customer experience is at the heart of what we do, so it’s great to know the support provided helped deliver a positive outcome.
Operator was very helpful sorted out…
Operator was very helpful sorted out good deal
21 juillet 2026
Avis spontané
Réponse de Capquest
Thank you for taking the time to leave a review and share your feedback. We're delighted to hear that you had a positive experience with us. Customer feedback is incredibly important, and we're grateful that you've taken the time to let us know how we did.
Hi all went well nice talking to…
Hi all went well nice talking to capquest
20 juillet 2026
Avis spontané
Réponse de Capquest
Thank you for taking the time to leave a review and share your feedback. We're delighted to hear that you had a positive experience with us. Customer feedback is incredibly important, and we're grateful that you've taken the time to let us know how we did.
Very helpful really nice man on the…
Very helpful really nice man on the phone
16 juillet 2026
Avis spontané
Réponse de Capquest
Thank you for taking the time to share your feedback Peter. We're delighted to hear that you found our colleague to be very helpful and pleasant to speak with. Customer experience is at the heart of what we do, so it’s great to know the support provided helped deliver a positive outcome.
Réponse de Capquest
Thank you for taking the time to leave a review and share your feedback. We're delighted to hear that you had a positive experience with us. Customer feedback is incredibly important, and we're grateful that you've taken the time to let us know how we did.
The customer service from Adele made…
The customer service from Adele made the process straight forward and I felt the issue was dealt with sensitively too.
16 juillet 2026
Avis spontané
Réponse de Capquest
Thank you for taking the time to share your feedback Victoria. We’re pleased to hear that Adele made the process straightforward and handled your issue sensitively. Customer experience is at the heart of what we do, so it’s great to know the support provided helped deliver a positive outcome.
Pleasant & professional call handler…
Pleasant & professional call handler ensuring I was given all information required and that I could afford the payment
14 juillet 2026
Avis spontané
Réponse de Capquest
Thank you for taking the time to share your feedback Julie. We’re pleased to hear that your call handler was pleasant, professional and ensured you had all the information required while considering affordability. Customer experience is at the heart of what we do, so it’s great to know the support provided helped deliver a positive outcome.
Very efficient and pleasant service…
Very efficient and pleasant service from the adviser and all points raised were answered to my satisfaction
10 juillet 2026
Avis spontané
I was very impressed with how sensitive…
I was very impressed with how sensitive and helpful they are at Capquest. I am helping a friend manage her debts as she is suffering both mentally & physically atm.
Claire was so helpful & guided me through.
Never have i ever received such knowledgeable assistance - and that's across the board generally.
Ten out of ten.
A very decent and considerate company.
8 juillet 2026
Avis spontané
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