Staff are very attentive and polite. It would have been a 5 star review but the sunglasses I had gone to collect were not correct. The problem was discussed and will hopefully be resolved when I retur... Voir plus
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Lisez les avis des autres
The service was first class. Staff with great knowledge, patience and support. Communicating the process and explaining findings in a simple way, and giving financial and lens options to suit. They us... Voir plus
Really great customer service. Just really impressed with the explanations. Not once did I feel like they just wanted my money or for me to buy unnecessary add ons etc. The team at Bluewater were... Voir plus
I want to sincerely thank Mr. Nicholas Aliwell for the outstanding care I received during my recent eye test. Unlike my past experiences where junior staff handled many of the tests, Mr. Aliwell... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At David Clulow Opticians, we pride ourselves on delivering more than just eye care — we combine expert knowledge, advanced technology, and a personal touch to make every visit exceptional. What sets us apart: Expertise you can trust – Our optometrists, bringing decades of experience and meticulous attention to detail, ensuring precise eye exams and tailored advice. Cutting-edge technology – We use the latest diagnostic and lens-fitting equipment to monitor eye health and provide the best vision solutions. Stylish, wide selection of frames – From designer brands, such as Chanel, Prada, Oliver People, RayBans and many more, our carefully curated collection ensures you find frames that suit both your style and needs. Personalised, friendly service – Every patient is treated with care and attention. We listen to your concerns, explain your options clearly, and guide you through the process with patience and professionalism. Commitment to quality – Whether it’s glasses, sunglasses, or contact lenses, we stand by the quality of our products and services.
Coordonnées de contact
Royaume-Uni
- www.davidclulow.com
4,3
Excellent
561 avis
Aucune trace de demande d’avis
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A répondu à 75 % de ses avis négatifs
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Fantastic service from Ash and his…
Fantastic service from Ash and his colleagues.
10 juin 2026
Avis spontané
Réponse de David Clulow Opticians UK
Dear Mr Hall,
Thank you for your wonderful review.
We are delighted to hear that you received fantastic service from Ash and his colleagues. Our teams work hard to provide every customer with a welcoming and professional experience, so it is always rewarding to receive such positive feedback.
We will be sure to pass your kind comments on to Ash and the rest of the team, who will be thrilled to know their efforts made a difference to your visit.
Thank you for choosing David Clulow. We look forward to seeing you again soon.
Kind regards,
Customer Care Team
David Clulow Opticians
5 star service
I have been coming to this opticians for over 2 years now. They have always been helpful and patient with me, even when I have been difficult. They Always outlining my options and try to help me with any situation I have.
They have the best options for glasses I have seen in Cambridge
Everytime I enter I am greeted with a pleasant warm smile.
The customer service from the top down has always been of the 5 star service. This is demonstrated by Chris the manager and followed on by his colleagues especially Taz and Lauren who seem to have to deal with my problems and queries often.
I would say that they are the best in Cambridge and worth visiting yourself.
8 juin 2026
Avis spontané
Réponse de David Clulow Opticians UK
Thank you so much for your wonderful review and for your loyalty over the past two years. It means a great deal to us that you have taken the time to share your experience.
We're delighted to hear that you've consistently felt welcomed, supported, and well looked after by our team. Providing clear advice, exploring all available options, and helping our customers find the right solution is something we pride ourselves on, so it's fantastic to know this has made a positive difference for you.
Russ, Taz, Lauren, and the rest of the team will be thrilled to receive your kind words. We always strive to deliver the highest level of service, and feedback like yours makes all the hard work worthwhile.
Thank you again for your continued trust and recommendation. We look forward to welcoming you back soon and helping with any future eye care or eyewear needs.
Best wishes,
Customer Care Team
Appalling Service
I shall try and keep this brief. I bought a pair of Chanel glasses frames over 2 years ago (at the time of my complaint, I'd had my glasses for 21 months). They gave way at the bridge when I was putting them in the glasses case (something that has never happened with any other pair of glasses I’ve ever bought) so I went into the DC branch I'd bought them from to get help at John Lewis, Cheadle. At that time and since then it's been a catalogue of disgraceful customer service; from being disbelieved and virtually accused of lying, to repeated attempts to try and get some kind of help with my issue, being directed to the wrong place for help, incorrect websites, being told by the manufacturers of Chanel frames (Luxotica) they couldn't help (which I expected), to logging a formal complaint against David Clulow and the branch manager and requesting a response within 2 weeks what seems like months ago, to being told a month after logging it they'd now passed it to the correct team, to asking for a copy of the complaints procedure and the correct email address to contact, to being told the team would be in contact with me, which they haven't - weeks have gone by. I have no idea what to do or who to go to. So, I have had no choice but to come to TrustPilot, next stop to go back to the Optical Consumer Complaints Service (who I've already been to and they provided me with advice on how to proceed, which I did and nothing has happened) and social media. Absolutely disgraceful customer service. I will never go to David Clulow again. And I will certainly never be purchasing Chanel frames again. Maybe someone from the company can respond to this review?
5 mars 2026
Avis spontané
Réponse de David Clulow Opticians UK
Dear Joanne,
Thank you for taking the time to share your experience. We are truly sorry to read about the difficulties you have encountered and the frustration this situation has caused.
We understand how disappointing it must be to experience an issue with your glasses, particularly after investing in a premium frame, and we are concerned by the level of service you describe receiving throughout your attempts to resolve the matter. The delays in communication, lack of clarity regarding the complaints process, and the feeling that your concerns were not taken seriously are not the standards of service we strive to provide.
We appreciate that you have made considerable efforts to seek assistance, including contacting the branch, the manufacturer, and our complaints team, and we sincerely apologise that this has not yet resulted in a satisfactory outcome.
We would like the opportunity to investigate this matter thoroughly and work towards a resolution. I have requested your details privately, I will review your case as a priority and get back to you as quickly as i can.
Once again, we are sorry for the experience you have had and thank you for bringing this to our attention.
Kind regards,
The David Clulow Customer Care Team :
Brilliant service
Brilliant service. I had to go back a few times because my new glasses were uncomfortable, but Aisha in the Battersea branch (apologies if I’ve misspelled your name) was patient, professional, and sorted the issue by changing the nose pads. They’re now really comfortable.
Great selection of glasses. They’re on the expensive side, but worth it for something that’s built to last, and the free replacement if they break is a nice bonus. Recommended.
5 juin 2026
Avis spontané
Réponse de David Clulow Opticians UK
Thank you, James, for taking the time to share your experience.
We're delighted to hear that you're now enjoying your new glasses and that Aisha was able to help resolve the comfort issue for you. We'll be sure to pass on your kind words to her – she'll be pleased to know her patience and professionalism made a difference.
Finding the perfect fit can sometimes take a few adjustments, so we're always happy to work with our customers to ensure they're completely comfortable with their eyewear. It's also great to hear that you appreciate our selection of frames and the added peace of mind provided by our replacement guarantee.
Thank you again for your recommendation and for choosing us. We look forward to welcoming you back in the future.
Best wishes,
Customer Care Team
Lost all faith with this company
I had an eye test as part of the Style plan and agreed a free reglaze.
The first set of lenses that came in were wrong and I couldn't see well enough to leave the store, so an additional eye test was booked for a week or so later. At that eye test the prescription was changed again and new lenses ordered.
The second set felt better but after a few hours of having tunnel vision, feelign sick and other opotical issues i returned. A thiurd eye test was carried out on that same day and the vision in my left eye (wearing the new lenses) was worse with them than without - whch was causign the issues.
The optiican set a new prescription and also remeasuered and chaged the focal point for the varifocla (which was soemthing I had queried from the first eye test).
I delcined the new prescription lenses as I cant afford to take another day out to go all the way especially as by now I had no confidence in David Clulow Nottingham.
At least I've still got my old lenses that work better than any of the updated lenses they tried to fit.
All of the staff there seemed to try and say that everything must have been my fault - they were adamant they hadn't made any mistakes, and didn't seem to want to believe there was anything wrong.
16 mai 2026
Avis spontané
Réponse de David Clulow Opticians UK
Dear Matt,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and the frustration caused throughout the reglazing process.
We understand how disappointing it must have been to attend multiple appointments and still not achieve a satisfactory result, particularly when you had concerns about your vision and comfort with the new lenses. We appreciate that this required a significant investment of your time and understandably affected your confidence in the process.
Our aim is always to ensure that every customer receives the correct prescription and the best possible visual outcome. While changes to prescriptions and lens measurements can sometimes be necessary following further assessments, we recognise that this does not lessen the inconvenience you experienced.
We are also sorry to hear that you felt your concerns were not fully acknowledged. We strive to provide supportive and understanding service at all times, and it is disappointing to learn that this was not how you felt during your visits.
I will discuss your concerns in more detail. If you and i will get the manager or myself to contact once I have nvestigate this matter thoroughly.
Thank you again for bringing this to our attention.
Kind regards,
At the John Lewis store in Welwyn…
At the John Lewis store in Welwyn Garden City the in-store experience was very good with a range of glasses that suited me and clear explanation of all the options. When I went back to order they warned me just how long I may need to wait (thankfully they arrived earlier!). I was served both times by Caterina, whose knowledge and manner were first-class.
27 mai 2026
Avis spontané
Réponse de David Clulow Opticians UK
Thank you for sharing your feedback with us.
We are so pleased to hear that you enjoyed your experience at our Welwyn Garden City store and that you found the process of choosing your new glasses straightforward and informative. It's great to know that the team took the time to explain the available options clearly and helped you find frames that were right for you.
We're especially delighted to hear your praise for Caterina. Her expertise and dedication to providing excellent service are truly valued, and we know she will be thrilled to receive your kind comments. We're also glad that, despite the anticipated wait, your glasses arrived sooner than expected.
Thank you once again for your review. We appreciate your support and hope you enjoy your new glasses for many years to come.
Best wishes,
Customer Care Team
David Clulow Opticians
I have ordered prescription sunglasses…
I have ordered prescription sunglasses online twice, on the 28th of April and the 22nd of May, both times my order was accepted, however both times it has been cancelled by David Clulow despite both showing progressing after the orders were made, I was advised initially it was a technical issue on the first order, although what this issue was I was never told, I was then told to reapply and was given a discount code as a way of a apology by the lady who dealt with my initial query, I then placed my order again as advised, only to have the same issue happen again with the latest order, have attempted to contact them to find out what is happening but I have received no response to my emails and neither have I received a refund to my account for the cancelled order, their customer service is non existent
Following contact from David Clulow and the response they gave, I am surprised but grateful for their offer, it shows that the companies do still care about their customers and the service they offer, have amended my response to show this
26 mai 2026
Avis spontané
Réponse de David Clulow Opticians UK
Dear Mr Lester,
Thank you for taking the time to share your experience. I am very sorry to read about the difficulties you have encountered with both of your prescription sunglasses orders, and I completely understand your frustration, particularly after being advised to place a second order only for it to be cancelled again.
This is certainly not the level of service we aim to provide. I have passed your feedback on to our Online Customer Care team and will be personally looking into this matter to understand what has happened and work towards a resolution for you.
If you would be willing to visit one of our stores, I would also be happy to honour the offer that was previously provided to you. In the meantime, I have requested your details via private message so that we can investigate your orders, provide an update regarding your refund, and get the ball rolling on resolving this as quickly as possible.
We appreciate you bringing this to our attention and hope to have the opportunity to restore your confidence in David Clulow.
Kind regards,
Customer Care Team
David Clulow Opticians
Réponse de David Clulow Opticians UK
Thank you for taking the time to share your feedback.
I am sorry to hear that your appointment felt rushed and that you left feeling the examination was superficial. We strive to provide every customer with a thorough eye examination and the highest standard of care, so I am disappointed to learn that this was not your experience.
I would like the opportunity to look into this further. I have requested your details via private message so that I can identify the store you visited and investigate your concerns with the relevant team.
Thank you for bringing this to our attention. I look forward to hearing from you and working to address your concerns.
Kind regards,
Customer Care Team
David Clulow Opticians
Great optician
Great optician, Versha seen at Moorgate. She was very thorough and took time to test my eyes fully. The staff outside were very helpful too.
27 mai 2026
Avis spontané
Réponse de David Clulow Opticians UK
Thank you for your wonderful review.
We're delighted to hear that Versha provided such a thorough eye examination and took the time to ensure your eyes were fully assessed. Delivering personalised, attentive care is something we take great pride in, so it's fantastic to know this was reflected in your experience.
We're also pleased that our team in the Moorgate practice made you feel welcome and supported throughout your visit. We'll be sure to pass on your kind words to Versha and the rest of the staff.
Thank you for choosing us, and we look forward to welcoming you back again in the future.
Kind regards,
Customer Care team
Very Thorough ,Professional.
Very Thorough ,Professional.
Friendly.
Lovely staff
Looking forward to wearing my new glasses.
29 mai 2026
Avis spontané
Réponse de David Clulow Opticians UK
Dear Pam,
Thank you for your lovely review.
We're delighted to hear that you found your experience thorough, professional, and friendly. Our team works hard to ensure every customer feels welcomed and receives the highest standard of care, so it's wonderful to know this was reflected in your visit.
We hope you love your new glasses when they arrive and that they serve you well for years to come. If there's anything else we can help with, please don't hesitate to get in touch.
Thank you for choosing us, and we look forward to seeing you again soon.
Kind regards,
Customer Care Team
Thank you Amanda.
An enormous thanks to Amanda and all the team at David Clulow Bluewater for making the whole experience of choosing new glasses such an enjoyable one.
17 mai 2026
Avis spontané
Réponse de David Clulow Opticians UK
Dear Ade Webster,
Thank you for your wonderful review.
We are delighted to hear that Amanda and the team at Bluewater made the experience of choosing your new glasses such an enjoyable one. Finding the right frames should be a positive and memorable experience, and it's fantastic to know the team helped make it just that.
Your kind words will mean a great deal to Amanda and her colleagues, and we will be sure to share your feedback with them.
Thank you for choosing David Clulow. We hope you enjoy your new glasses and look forward to welcoming you back in the future.
Kind regards,
Customer Care Team
David Clulow Opticians
Poor customer service
I visited a branch to enquire about frames and specialist lenses for an existing eye condition. Unfortunately, I found the experience disappointing.
The staff were standoffish, and I did not feel particularly valued as a potential customer. When I asked about lens pricing and options in relation to my condition, a member of staff chuckled and remarked, "I haven't heard that one before." I found this dismissive and felt that my questions were not taken seriously.
I was then given a leaflet about finance options to take away. Whilst this may have been intended as helpful, I had not expressed any interest in financing my purchase and was simply seeking information about lens options and pricing.
The overall interaction left me feeling embarrassed, unwelcome, and reluctant to continue my enquiry. As a result, I have chosen to purchase my glasses from another retailer, which is a shame as they offer a broad selection of frames. Unfortunately, the customer service did not reflect the quality of the products on offer.
28 mai 2026
Avis spontané
Réponse de David Clulow Opticians UK
Dear Kia,
Thank you for taking the time to share your feedback.
I am very sorry to learn about your experience when visiting one of our branches. We want every customer to feel welcomed, listened to, and supported, particularly when discussing individual eye care needs and specialist lens requirements. It is disappointing to hear that you felt your questions were not taken seriously and that the interaction left you feeling embarrassed and unwelcome.
Your comments regarding the manner in which your enquiry was handled, as well as the assumptions made about finance options, are concerning and do not reflect the level of service we aim to provide.
I would like the opportunity to investigate this further with the store involved. I have requested your details via private message so that I can identify the branch and discuss your feedback with the relevant management team.
Thank you for bringing this matter to our attention. While I am sorry to hear that you chose to purchase elsewhere, I appreciate you taking the time to share your experience and hope to learn more from your feedback.
Kind regards,
Customer Care Team
David Clulow Opticians
Disgusting after-sales - no response from 3 emails
Well I wasn’t sure whether to update this review or start a new one. Anyway since 27 May there has been progress…
It took a further 2 days before a response was received. And actually only yesterday (11-06-26) before a response was received to my 1-star review. Do I still say after sales service needs work !! However please read this in conjunction with my new review
After writing a glowing review for the in store ‘SALES’ experience I have to post a follow up. It is now TWO WEEKS since the glasses were ordered via the Style Service and nothing has been received.
Three emails, a Facebook messenger message and a Facebook post later - all on the same day and not one person has responded to let me know where my two pairs of glasses are!!
Disgusting
27 mai 2026
Avis spontané
Réponse de David Clulow Opticians UK
We are very sorry to hear that your experience following your purchase has not met the high standard of service you rightly expected.
We understand how frustrating it must be to wait for your glasses and then receive no response to your attempts to contact us. Keeping our customers informed is extremely important, and we apologise that this has not been your experience.
We appreciate that your initial impression of the in-store service was so positive, which makes it even more disappointing to learn that we have let you down during the aftercare process. Please be assured that your concerns are being taken seriously.
We would like the opportunity to investigate the status of your order and address the lack of communication you have experienced. I will ensure that your case is reviewed as a priority.
Thank you for bringing this to our attention, and we hope to have the opportunity to restore your confidence in our service.
Kind regards,
Customer Care Team
Don’t expect a response
I made a very detailed complaint about my visit on 18 May 2026 to David Clulow in John Lewis store in Oxford Street which was published on the Trust Pilot site. I have yet to have a response on the site but notice those who speak in glowing terms of service received and stars awarded to the company have the courtesy of a reply. This should apply to all complaints whether or not they are in the company’s favour and I am disappointed to say the least.
18 mai 2026
Avis spontané
Excellent service and experience at David Clulow Covent Garden, London
I visited David Clulow in Covent Garden London on 25/05/26. I was only passing but the range and styles of glasses on display was excellent.
Mason (optical advisor) was very friendly, approachable and helped me choose a frame that really suited me whilst also offering alternatives. This then led to a conversation about eye tests and your purchasing scheme. As a result, a test was booked within the hour. Again, Gary, the optician I saw there, was thorough and committed to ensure my prescription was accurate.
I then met with Mason again to complete my order.
From the outset I felt valued as a customer and was very impressed with high quality service I received.
Also my partner (who is already a customer with David Clulow) needed his glasses checking which was done.
An excellent experience and I have no hesitation in recommending this branch-even though I live 80 miles away!
24 mai 2026
Avis spontané
Réponse de David Clulow Opticians UK
Thank you for taking the time to share such a wonderful review.
We are delighted to hear about your experience at our Covent Garden store and that what began as a passing visit led to such a positive journey with our team. It is fantastic to know that Mason's friendly and knowledgeable approach helped you find a frame that suited you, while also taking the time to discuss our eye care services and purchasing options.
We are equally pleased to hear your kind comments about Gary. Providing thorough and professional eye examinations is something we take great pride in, and it is wonderful to know that he took the time to ensure your prescription was as accurate as possible.
It is especially rewarding to hear that you felt valued throughout your visit and that both you and your partner received excellent service from the team. We will be sure to share your feedback with Mason, Gary, and the wider Covent Garden team.
Thank you for your recommendation. The fact that you would choose to visit us despite living 80 miles away is a tremendous compliment, and we look forward to welcoming you both back in the future.
Kind regards,
Customer Care Team
David Clulow Opticians
Excellent service from beginning to…
Excellent service from beginning to end, would highly recommend them
16 mai 2026
Avis spontané
Réponse de David Clulow Opticians UK
Thank you for your kind review.
We are delighted to hear that you received excellent service from beginning to end. Providing a seamless and positive experience for our customers is always our goal, so it is wonderful to know that this was reflected in your visit.
We greatly appreciate your recommendation and thank you for choosing David Clulow. We look forward to welcoming you back in the future.
Kind regards,
Customer Care Team
David Clulow Opticians
My appointment was with David Clulow in John Lewis Oxford Street - Do your shopping at John Lewis but avoid the opticians.
My appointment was with David Clulow in the John Lewis Store in Oxford Street on Monday 18th May 2026 at 12.15 for eye test and contact lens check up. I found the experience very tense and frustrating when I told the optometrist I had a hearing impairment which she did not seem to take this into consideration when explaining certain points. She recommended cataract surgery which I am happy to have but first and foremost I am waiting for a hip operation . Nevertheless she said she would send a letter by email for me to present to my doctor. At the end of the consultation she declined to release the prescriptions to me until I had the cataract operation as the prescription would change and she would "be happy to revisit" this appointment and then issue prescriptions. I am not happy with this explanation and find it is an unprofessional attitude to take. There is a long waiting list in NHS for cataract operations which could be anywhere between six and twelve months. I am legally entitled to both prescriptions after the consultation, irrespective of whether or not I purchased glasses or contact lens, and I should not have to be battling for these prescriptions. Very disappointed and I will be taking the matter further . Reception staff are not very welcoming apart from the final lady who was very pleasant and wrapped up my purchases of eyelid wipes and eye drops. I have never come across an optician who refused to release specifications before and it left me feeling unhappy and deflated. I have not had any response to my complaint which I feel has just been ignored.
18 mai 2026
Avis spontané
Great experience
Very thorough eye test by a very professional and friendly lady. The assistant was very helpful & friendly too when I was choosing my glasses
15 mai 2026
Avis spontané
Réponse de David Clulow Opticians UK
Dear Vikki,
Thank you so much for your lovely review! We’re delighted to hear you had such a positive experience with both your eye test and choosing your glasses. I’ll be sure to pass your kind comments on to the team — they’ll really appreciate it. We look forward to seeing you again soon!
Kind Regards
Customer Care Team
Quality range of eyewear and really…
Quality range of eyewear and really friendly and knowledgeable staff. A real pleasure to shop here.
16 mai 2026
Avis spontané
Réponse de David Clulow Opticians UK
Dear Robert,
Thank you so much for your lovely review! We’re delighted to hear you enjoyed our range of eyewear and found the team friendly and knowledgeable. Creating a welcoming and enjoyable experience for our customers is really important to us, so it’s wonderful to hear your kind feedback. We look forward to seeing you again soon!
Kind Regards
Customer Care Team
Réponse de David Clulow Opticians UK
Dear Geoffrey,
Thank you for your review Geoffrey. We’re pleased to hear you had a good eye test experience, found the staff pleasant, and enjoyed our selection of glasses. We really appreciate your feedback and hope to welcome you back again soon, hopefully we can make that 4 star In to a 5 star next time. Thank you
Kind regards
Customer Care Team
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