Staff are very attentive and polite. It would have been a 5 star review but the sunglasses I had gone to collect were not correct. The problem was discussed and will hopefully be resolved when I retur... Voir plus
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Lisez les avis des autres
The service was first class. Staff with great knowledge, patience and support. Communicating the process and explaining findings in a simple way, and giving financial and lens options to suit. They us... Voir plus
Really great customer service. Just really impressed with the explanations. Not once did I feel like they just wanted my money or for me to buy unnecessary add ons etc. The team at Bluewater were... Voir plus
I want to sincerely thank Mr. Nicholas Aliwell for the outstanding care I received during my recent eye test. Unlike my past experiences where junior staff handled many of the tests, Mr. Aliwell... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At David Clulow Opticians, we pride ourselves on delivering more than just eye care — we combine expert knowledge, advanced technology, and a personal touch to make every visit exceptional. What sets us apart: Expertise you can trust – Our optometrists, bringing decades of experience and meticulous attention to detail, ensuring precise eye exams and tailored advice. Cutting-edge technology – We use the latest diagnostic and lens-fitting equipment to monitor eye health and provide the best vision solutions. Stylish, wide selection of frames – From designer brands, such as Chanel, Prada, Oliver People, RayBans and many more, our carefully curated collection ensures you find frames that suit both your style and needs. Personalised, friendly service – Every patient is treated with care and attention. We listen to your concerns, explain your options clearly, and guide you through the process with patience and professionalism. Commitment to quality – Whether it’s glasses, sunglasses, or contact lenses, we stand by the quality of our products and services.
Coordonnées de contact
Royaume-Uni
- www.davidclulow.com
4,3
Excellent
561 avis
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The experience was very helpful
The experience was very helpful, i was informed on various glasses on what could suit me best
18 avril 2026
Avis spontané
Réponse de David Clulow Opticians UK
Dear Kaiden,
Thank you for your kind review.
We’re delighted to hear that you found your experience helpful and that our team was able to guide you through the different options to find glasses that suit you best at David Clulow.
Kind Regards
Customer Care Team
Had great service
Had great service along the whole process from frame to lens selection. Clinton was great help and aided with the styling service and the all their plans to choose the best one for me.
17 avril 2026
Avis spontané
Réponse de David Clulow Opticians UK
Thank you for your kind review, Rodrigo.
We’re delighted to hear that you had a great experience throughout the whole process, from choosing your frames to selecting your lenses at David Clulow. It’s wonderful to know that Clinton was able to support you with styling and help you find the best option to suit your needs.
We really appreciate your feedback and hope to welcome you back again soon.
Kind Regards
Customer Care Team
Loughton branch patience and enthusiasm!
The Loughton branch is my local and I’ve been going through the process of fitting contact lenses for the first time. The whole team, in particular Andrula who has helped me from start to finish, has been extremely patient and encouraging! It was a challenging process for me but they got me to a place of confidence and I’m so grateful, thank you to the whole team.
16 avril 2026
Avis spontané
Réponse de David Clulow Opticians UK
Thank you so much for your lovely review.
We’re delighted to hear that you had such a positive experience at your local David Clulow Loughton, especially while starting your contact lens journey. We understand that it can be a challenging process at first, so it’s wonderful to know the team — and Androulla in particular — were able to support you with patience and encouragement every step of the way.
Helping our customers feel confident and comfortable is incredibly important to us, and your feedback means a great deal.
We’ll be sure to pass on your kind words to the team, and we look forward to seeing you again soon.
Kind Regards
Customer Care Team
Thought I could not afford to be there
They have been my optometrist for at least 5 years. I returned this week to get a quote as my vision has declined and asked for my prescription to be sent to my email. The lady serving me is either racist or classist and I can tell that she assumed I could not afford to be there and asked if I had been there for testing twice, even though I clearly gave her my details and she can see my details on the system. It was the Kingston Branch. She did not forward my prescription as I requested and was saying anything at all just so I would hurry and leave. Fyi I am a Barrister. I hope she is fired because there should be no place for prejudice or racism particularly in health care.
13 avril 2026
Avis spontané
Réponse de David Clulow Opticians UK
Dear Sasher Robinson, Thank you for bringing this to our attention.
We are very sorry to hear about your recent experience at our Kingston branch. This is not the level of service or professionalism we expect, and we take concerns around discrimination or feeling unwelcome extremely seriously.
We sincerely apologise for the way you were made to feel. Every customer should be treated with respect, care, and professionalism at all times, and it’s clear that we fell short on this occasion. We also apologise that your prescription was not sent to you as requested.
I will be looking into this matter as a priority and will be in contact with you directly to discuss your experience further and ensure this is addressed appropriately.
Thank you again for your feedback — we truly appreciate you taking the time to share it with us
Kind Regards
Customer Care team
Have been a client for over 50 years…
Have been a client for over 50 years and find their service exemplary and staff charming.
12 avril 2026
Avis spontané
Réponse de David Clulow Opticians UK
Dear Diane, Thank you for your incredible loyalty over the past 50 years — that truly means a great deal to us.
We’re delighted to hear that you continue to find the service exemplary and our team charming at David Clulow. Your continued support is genuinely appreciated, and it’s always a pleasure to look after long-standing customers like yourself.
We look forward to welcoming you again soon.
They must be good… I’ve been going to the Loughton branch for 20 odd years
Been going to the Loughton branch for around probably 20 years, because for me they are the best. The staff are always so friendly and helpful, which makes the whole experience a pleasure.
I can always rely on and trust their judgement when trying on and choosing new frames and/or contacts.
I welcome And along with the eye tests, glasses and contacts.
They have an excellent choice of frames and lenses, and, with their purchasing plan, buying a new pair of glasses is straight forward, especially with the cost being spread over a couple of years.
9 avril 2026
Avis spontané
Réponse de David Clulow Opticians UK
Thank you for your wonderful review and for your loyalty over the past 20 years — it truly means a lot to us.
We’re delighted to hear that you continue to have such a positive experience at David Clulow Loughton. It’s great to know that our team’s friendliness and support make your visits enjoyable, and that you feel confident trusting their advice when choosing frames and contact lenses.
We’re also pleased that you find our range and purchasing options helpful in making things simple and manageable.
Your continued support is genuinely appreciated, and we look forward to welcoming you again soon.
Kind Regards
Customer Care Team
Best optician service
Juli and Gina were both amazing at helping me pick out my glasses and contact lenses. I felt comfortable letting them know exactly what I needed and wanted and would come back again and again for their lovely customer service. I recommend anyone looking for glasses or contacts to visit this store, as they were really friendly but also very professional and good at their job. Thank you :)
12 avril 2026
Avis spontané
Réponse de David Clulow Opticians UK
Dear Sena,
Thank you so much for your kind review.
We’re delighted to hear that Juli and Gina provided such a positive experience and helped you find the perfect glasses and contact lenses. It’s wonderful to know you felt comfortable sharing exactly what you wanted — that’s exactly the experience we aim to create for every customer at David Clulow.
Your recommendation means a great deal to us, and we’ll be sure to pass on your lovely feedback to both Juli and Gina.
We look forward to welcoming you back again soon.
Kind Regards
Customer Care Team
I had a fantastic experience at David…
I had a fantastic experience at David Clulow Victoria. The manager and the entire team were incredibly professional, attentive, and helpful throughout my visit. The level of service was exceptional—I highly recommend this branch for anyone looking for expert care and a great selection.
11 avril 2026
Avis spontané
Réponse de David Clulow Opticians UK
Thank you for your wonderful review.
Dear Cheryl, We’re delighted to hear that you had such a fantastic experience at David Clulow Victoria. It’s great to know that the manager and the team provided professional, attentive, and helpful service throughout your visit.
Your recommendation means a great deal to us, and we’re pleased you were happy with both the level of care and our selection.
We look forward to welcoming you back again soon.
Kind Regards
Customer Care Team
Unacceptable Service and Lack of Accountability
I had an extremely disappointing experience at the David Clulow Opticians store at John Lewis, 300 Oxford Street. What should have been a simple lens replacement turned into a two-month ordeal involving incorrect prescriptions (twice), damage to my glasses by staff, and repeated delays.
I was promised a new replacement frame, which was not initially honoured, and when it was finally provided, it was also damaged. The store manager was unhelpful, gave inconsistent information, and showed a lack of accountability throughout. Unacceptable service.
I used to trust David Clulow, but after this experience, I have completely lost confidence and would not recommend them.
8 avril 2026
Avis spontané
Great friendly service
Great friendly service. Really happy with the 2 glasses frames I chosen, they look super stylish.
4 avril 2026
Avis spontané
Réponse de David Clulow Opticians UK
Thank you so much for your kind review.
We’re delighted to hear you received great, friendly service and that you’re happy with your new glasses. It’s fantastic to know you love the frames you chose — stylish and perfect for you!
We really appreciate your feedback and look forward to welcoming you back again soon.
Kind regards,
Customer Care Team
Eye exam cancelled without telling me
Just visited the Tunbridge Wells store for an eye exam but was bumped in favour of a “husband and wife” appointment. Not impressed, this was at 3pm on bank holiday Friday. I asked why they had not contacted me and was told that they did not know why. Very unprofessional.
3 avril 2026
Avis spontané
Réponse de David Clulow Opticians UK
Dear Mr Coin,
Thank you for taking the time to share your feedback and for speaking to me today on the phone. Once again I’m very sorry to hear about your experience at our Tunbridge Wells store. I completely understand how frustrating it must have been to arrive for your 3pm appointment, especially on a bank holiday, and not be seen at the time expected.
On this occasion, the store experienced an unexpected delay of around 15 minutes due to consecutive appointments, which unfortunately impacted your booking. Whilst delays can sometimes occur, we absolutely agree that you should have been informed the moment they noticed the delay, and we apologise that this did not happen.
I would like to reiterate our sincere apologies for the inconvenience and for the lack of communication, which fall below the standard we aim to provide our customers.
Your feedback has been shared with the store team to ensure we improve our communication in situations like this going forward.
Kind regards,
Customer Care Team
Jacob helped me on my visit and was…
Jacob helped me on my visit and was super helpful. Incredible service and felt very welcoming. Will definitely be returning! Thank you.
2 avril 2026
Avis spontané
Réponse de David Clulow Opticians UK
Dear Mistry, Thank you so much for your lovely review.
We’re thrilled to hear that Jacob provided such helpful and welcoming service during your visit. It’s great to know he made such a positive impression and that you felt well looked after.
Your kind words mean a lot to the team, and we’ll be sure to pass on your feedback to Jacob.
We look forward to welcoming you back again soon!
Kind regards,
Customer Care Team
Excellent customer service and support
Excellent customer service and support. Great range of products
30 mars 2026
Avis spontané
Réponse de David Clulow Opticians UK
Thank you for your wonderful review.
We’re so pleased to hear you experienced excellent customer service and support, and that you were happy with our range of products. Your feedback means a lot to us.
We look forward to welcoming you back again soon.
Kind regards,
Customer Care Team
Good sales poor follow up.
The sales team and optician were great and there is a broad selection of classes. After sales was poor. I was told the glasses would be two weeks and two weeks later it took me 15 mins to establish they aren’t and no timeline was provided and the interaction was, frankly, rude.
19 mars 2026
Avis spontané
Réponse de David Clulow Opticians UK
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you had a great experience with both our sales team and optician, and that you were happy with the range of glasses available. However, I’m very sorry to hear that your aftercare experience did not meet the same standard. - I have requested your details privately for me to look into this in more detail for you.
I completely understand how frustrating it must have been to be told your glasses would be ready in two weeks, only to find this wasn’t the case, and then not be provided with a clear update. Additionally, I’m sorry to hear that your interaction felt rude — this is certainly not the level of service we expect to provide.
Your feedback will be shared with the store team so we can address both the communication around order timelines and the way updates are handled with customers.
Kind regards,
Customer Care Team
Have got sooo many glasses from the…
Have got sooo many glasses from the Loughton branch in a short space of time and had the smoothest experience, all the staff in there are so lovely!!!!!!
28 mars 2026
Avis spontané
Réponse de David Clulow Opticians UK
Dear Bethany, Thank you so much for your amazing review!
We’re absolutely delighted to hear that you’ve had such smooth experiences at our Loughton branch and that you’ve found the team so lovely — that really means a lot to us.
It’s fantastic to know you’ve chosen so many pairs of glasses with us in such a short time — we hope you’re loving every single one!
We look forward to welcoming you back again soon.
Kind regards
Customer Care Team
Fantastic service from start to finish…
Fantastic service from start to finish at David Clulow.
From my eye test through to choosing my glasses, the whole experience was excellent. The team were personable, highly knowledgeable, and incredibly patient while I tried on different frames.
I felt well looked after throughout, and nothing was too much trouble. A genuinely positive experience — I would highly recommend.
25 mars 2026
Avis spontané
Réponse de David Clulow Opticians UK
Thank you so much for your fantastic review!
Dear Sue, We’re delighted to hear that you had such a positive experience with us from start to finish at the David Clulow Loughton Branch. It’s great to know that our team made you feel well looked after throughout your eye test and while choosing your glasses. We always aim to provide a knowledgeable, patient, and personable service, so your feedback really means a lot.
Thank you for your recommendation—we truly appreciate it and look forward to welcoming you again soon to collect your Chanel Glasses.
Kind Regards
Customer Care Team
Today 25/3/2025 I visited the David…
Today 25/3/2025 I visited the David Clulow branch in Bluewater. Wow I couldn’t fault the service. The team was very welcoming, and Louisa at the front desk was just a ray of sunshine and made me feel comfortable without being pushy when I booked my eye test.
I also had a great experience during my appointment with Maria, my optician. She was on top of her game, listened to my concerns and like a true professional took the time to explain everything clearly making the whole visit smooth from start to finish.
The service was excellent, if I was a business owner, these are the people who I’d employ.. I’ll definitely be returning to buy my glasses there — truly a 5-star experience!
25 mars 2026
Avis spontané
Réponse de David Clulow Opticians UK
Dear Jack,
Thank you so much for your wonderful review!
We’re absolutely delighted to hear about your 5-star experience at our Bluewater branch. It’s fantastic to know that Louisa made you feel so welcome and comfortable from the moment you arrived, and that Maria provided such a thorough and professional eye test while taking the time to address your concerns.
Your kind words mean a great deal to the whole team—we’ll be sure to pass on your feedback to both Louisa and Maria.
We truly appreciate your support and look forward to welcoming you back when you choose your new glasses!
Kind Regards
Customer Care Team
LovelyGreat experience for getting my first…
Great experience for getting my first set of glasses
24 mars 2026
Avis spontané
Réponse de David Clulow Opticians UK
Thank you so much for your kind review! We’re delighted to hear that you had a great experience getting your first pair of glasses with us.
Kind Regards
Customer Care Team
Disregard for my lost glasses.
Please do not trust this company. I was so let down by them and instead of them owning their part in the loss of my glasses, putting minimal effort in to resolve the situation. They could not care less they had lost my glasses. Being pushed to one department back to the next, no one wanting to help resolve the problem. I did not give up as I felt so disregarded and let down by them and I just of them losing my glasses and I had to swallow that loss of an expensive pair of glasses. Thankfully in the end they resolved the situation which I am grateful for. They lied about the information they gave me, forgetting that I had someone in the shop with me that heard every word. Was such a shame as I thought this company would be so much more than it is.
11 juillet 2025
Avis spontané
Réponse de David Clulow Opticians UK
Thank you for taking the time to share your feedback.
We’re very sorry to hear about your experience and the distress caused, particularly regarding the loss of your glasses. This is certainly not the level of care or accountability we expect to provide, and we sincerely apologise for how this situation was handled.
We understand how frustrating it must have been to feel passed between departments and not supported during the process. You should have received clear communication and consistent assistance throughout, and we’re sorry that this was not your experience.
While we’re pleased that a resolution was ultimately reached, we regret the journey it took to get there and the impact this had on your confidence in us. Your comments have been taken very seriously and will be shared with the relevant teams to ensure we improve both our communication and handling of similar situations in the future.
I have also requestion information from you, this way i can find out which store this was.
Thank you again for bringing this to our attention.
Kind Regards
Customer Care Team
It is always a pleasure to see Abby
It is always a pleasure to see Abby. She ensures our needs are met and the experience is professional and friendly.
18 mars 2026
Avis spontané
Réponse de David Clulow Opticians UK
Dear Sue, Thank you so much for your lovely feedback!
We’re delighted to hear that it’s always a pleasure to see Abby. She takes great pride in making sure every visit is both professional and friendly, so it’s wonderful to know she’s consistently meeting your needs.
We’ll be sure to pass on your kind words to her, and we look forward to welcoming you again soon!
Kind Regards
Customer Care team
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