Staff are very attentive and polite. It would have been a 5 star review but the sunglasses I had gone to collect were not correct. The problem was discussed and will hopefully be resolved when I retur... Voir plus
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Lisez les avis des autres
The service was first class. Staff with great knowledge, patience and support. Communicating the process and explaining findings in a simple way, and giving financial and lens options to suit. They us... Voir plus
Really great customer service. Just really impressed with the explanations. Not once did I feel like they just wanted my money or for me to buy unnecessary add ons etc. The team at Bluewater were... Voir plus
I want to sincerely thank Mr. Nicholas Aliwell for the outstanding care I received during my recent eye test. Unlike my past experiences where junior staff handled many of the tests, Mr. Aliwell... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At David Clulow Opticians, we pride ourselves on delivering more than just eye care — we combine expert knowledge, advanced technology, and a personal touch to make every visit exceptional. What sets us apart: Expertise you can trust – Our optometrists, bringing decades of experience and meticulous attention to detail, ensuring precise eye exams and tailored advice. Cutting-edge technology – We use the latest diagnostic and lens-fitting equipment to monitor eye health and provide the best vision solutions. Stylish, wide selection of frames – From designer brands, such as Chanel, Prada, Oliver People, RayBans and many more, our carefully curated collection ensures you find frames that suit both your style and needs. Personalised, friendly service – Every patient is treated with care and attention. We listen to your concerns, explain your options clearly, and guide you through the process with patience and professionalism. Commitment to quality – Whether it’s glasses, sunglasses, or contact lenses, we stand by the quality of our products and services.
Coordonnées de contact
Royaume-Uni
- www.davidclulow.com
4,3
Excellent
561 avis
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Very friendly and helpful staff
Very friendly and helpful staff. Took their time to help me choose what I wanted. No pressure to buy something I didn’t want.
13 mai 2026
Avis spontané
Réponse de David Clulow Opticians UK
Thank you for your kind review! We’re so pleased to hear you found the team friendly and helpful, and that you felt supported while choosing your glasses. We always want our customers to feel comfortable and never pressured, so it’s lovely to know that came across during your visit. We hope to see you again soon, if they ever need adjustments please feel free to pop in to any of the stores and we will happily do this anytime complementary.
Kind Regards
Customer Care Team
David Clulow opticians in John Lewis…
David Clulow opticians in John Lewis Leeds are a first rate opticians. My husband and I both have complex lenses and our glasses are always excellent. We have been customers for a few years and although we have moved out of the area we still travel back for regular eye tests and glasses. Ella and Kiara provided us with a great customer service on our recent visit. We would highly recommend them.
16 avril 2026
Avis spontané
Réponse de David Clulow Opticians UK
Thank you so much for your wonderful review and for your continued loyalty over the years. We’re delighted to hear that both you and your husband continue to trust us with your eye care, especially with more complex lenses, and that your glasses have consistently met your expectations.
It’s especially lovely to know that despite moving away, you still choose to travel back to visit us — that truly means a lot to the team. We’ll be sure to pass your kind comments on to Ella and Kiara, who will be thrilled to hear they made your recent visit such a positive experience.
Thank you again for your recommendation, and we look forward to welcoming you both back again soon.
Kind regards
Customer Care Team
David Clulow ⭐️⭐️⭐️⭐️⭐️
Sarah at the team at Bluewater always go the extra mile. Very professional and knowledgeable. Extremely helpful. ⭐️⭐️⭐️⭐️⭐️
👏🏻👏🏻👏🏻👏🏻👏🏻
9 mai 2026
Avis spontané
Réponse de David Clulow Opticians UK
Thank you so much for your lovely review! We’re delighted to hear that Sarah and the team at Bluewater continue to go the extra mile and provide such professional, knowledgeable, and helpful service. Your kind feedback means a great deal to the team, and we truly appreciate your support. We look forward to welcoming you back again soon! ⭐️
Kind Regards
Customer Care Team
Amazing service
Amazing service, Harrods Opticians, Andrea Molinaro. At my exam Andrea sent my GP a referral for an issue he saw. He saved my eyesight in my right eye. Extremely grateful for all of your care and expertise.
1 janvier 2026
Avis spontané
Réponse de David Clulow Opticians UK
Dear Susan,
Thank you so much for sharing your experience. We’re incredibly pleased to hear that Andrea Molinaro provided such exceptional care and expertise during your eye examination. Identifying concerns early is such an important part of eye health, and we’re grateful Andrea was able to support you so promptly.
Your kind words mean a great deal, and we’ll be sure to pass your feedback on to Andrea and the Harrods team. We wish you all the very best and truly appreciate you taking the time to leave this wonderful review.
Kind Regards
Customer Care Team
Katio and Abby gave me a professional
Katio and Abby gave me a professional, personal and pleasant experience when I went for my regular eye test. They walked me through the various options available to me in respect of new spectacles and went at my pace so that I had time to think about what I wanted. They both showed patience and appeared knowledgeable and unrushed. I appreciate the excellent service they gave me.
8 mai 2026
Avis spontané
Réponse de David Clulow Opticians UK
Thank you so much for your thoughtful review. We’re delighted to hear that Katio and Abby provided such a professional, personal, and pleasant experience during your visit. Taking the time to ensure customers feel comfortable, informed, and never rushed is incredibly important to us, so it’s wonderful to know that came across throughout your appointment.
We’ll be sure to pass your kind comments on to both Katio and Abby, who will really appreciate your feedback. Thank you again for your support, and we look forward to welcoming you back for your next visit.
Kind regards
Customer Care Team
Extremely slow delivery after ordering places at the store
Extremely slow delivery for prescription lens. Roughly 14 days (10 working days) after ordering it at the shop.
6 mai 2026
Avis spontané
Réponse de David Clulow Opticians UK
Thank you for your feedback. We’re sorry to hear you were disappointed with the delivery time for your prescription lenses. We understand how frustrating delays can be, especially when waiting for new glasses.
While some prescriptions and lens types can take longer to complete, we appreciate that clearer communication around expected timescales is important. Thank you again for your comments, and we’ll ensure your feedback is shared with the team for review.
I have also asked you to send me your details privately, this way I will look into this please.
Kind regards
Customer Care Team
Absolutely terrible
Absolutely terrible. They measured my right eye axis at 15 when it was at 175 before. had it measured again at 180. They caused me a lot of discomfort with eye strain. The cost and bother of correcting my spec made to that prescription.
9 mai 2025
Avis spontané
Réponse de David Clulow Opticians UK
We’re sorry to hear about your experience. We understand how frustrating this situation must have been, i did request your contact details privately to have this matter looked into further but did not receiving a response.
We’re very sorry for the discomfort and inconvenience caused regarding your prescription and the issues you experienced with your glasses. This is certainly not the standard of care or communication we aim to provide. We appreciate you bringing this to our attention and will ensure your feedback is taken seriously.
Kind Regards
Customer Care Team
Online ordering is not worth the stress
I had a very poor and stressful experience ordering glasses from David Clulow and would not use their online service again.
My order was marked “out for delivery” for a week but never arrived, with repeated conflicting explanations from UPS and customer service including weather delays, customs issues, system problems, and an incorrect claim that I had changed the delivery address.
Tracking showed the parcel moving between multiple locations such as Luton, Stansted and Essex, with no successful delivery attempts to me.
I spent many hours contacting both UPS and David Clulow trying to get clear information or a refund. Despite the parcel appearing lost, I was told I could not be refunded unless the glasses were returned. One customer service adviser also stated they had too many customers to deal with individual cases.
On Friday I was told the parcel would be recalled and I would be refunded, but it was then unexpectedly delivered on Monday morning without any notice or confirmation.
Afterwards, I was offered an apology and a 30% discount for a future online order, but my request to apply this in store instead was ignored, despite me no longer wishing to use their delivery service.
The glasses themselves are fine, but the delivery process and customer service were extremely poorly handled and caused unnecessary stress and inconvenience throughout.
20 avril 2026
Avis spontané
Amazing service at Bluewater
Wow, what service
Highly recommend DC in Bluewater.
Amanda is super knowledgeable and helpful, honest and attentive
Many thanks
5 mai 2026
Avis spontané
Réponse de David Clulow Opticians UK
Dear Roo,
Thank you so much for your kind words and for taking the time to share your experience at David Clulow Bluewater.
We’re delighted to hear that Amanda provided such knowledgeable, honest, and attentive service—she’ll be really pleased to hear your feedback. Your recommendation means a lot to us, and we look forward to welcoming you back again soon.
Many thanks,
Customer Care Team
Great for Sunglasses
First time I have visited the store. The staff were really helpful and there was a great selection of sunglasses. Their aftercare is great too.
29 avril 2026
Avis spontané
Réponse de David Clulow Opticians UK
Dear Kevin,
Thank you for taking the time to leave such a lovely review following your first visit to David Clulow.
We’re delighted to hear that our team were helpful and that you enjoyed our range of sunglasses. It’s especially great to know our aftercare stood out to you, as this is something we take real pride in.
We look forward to welcoming you back again soon.
Kind regards,
Customer care team
The eyes have it!
I’ve been a regular for several years. Top notch service from eye tests to refreshing lenses and great value, cracking personal touch.
29 avril 2026
Avis spontané
Réponse de David Clulow Opticians UK
Dear Richard,
Thank you for your continued loyalty over the years—it truly means a lot to us. We’re delighted to hear that you’ve consistently received top-notch service, from your eye tests through to lens updates, and that you value the personal touch we aim to provide.
Your kind words and ongoing support are greatly appreciated, and we look forward to continuing to look after you for many years to come.
Kind regards,
Customer Care Team
Had an eye test that went well then was…
Had an eye test that went well then was presented to Jess at the counter who great and very helpful both with choice of lenses and frames.And here is hoping all measurements are correct so for me to enjoy having new glasses.
29 avril 2026
Avis spontané
Réponse de David Clulow Opticians UK
Dear David,
Thank you for taking the time to share your experience with us at David Clulow.
We’re so pleased to hear your eye test went well and that Jess was able to support you in choosing the right lenses and frames—she’ll be delighted to hear your kind feedback.
We take great care with all measurements to ensure the best possible outcome, so we’re confident you’ll enjoy your new glasses. If you need any adjustments once they arrive, please don’t hesitate to pop back in and we’ll be happy to help.
Kind regards,
Customer Care Team
Excellent service from Chi at David Clulow Leeds store
Excellent service ; Chi the Store Manager goes above and beyond.
Recently purchased some new prescription sunglasses and just returned for new varifocal glasses !
Highly recommended.
25 avril 2026
Avis spontané
Réponse de David Clulow Opticians UK
Thank you so much for your fantastic feedback and for your continued support of David Clulow Leeds.
We’re delighted to hear that Chi provided such excellent service and went above and beyond to support you—she’ll be thrilled to read your kind words. It’s great to know you’re enjoying your prescription sunglasses and have returned for varifocal glasses too.
Your recommendation means a lot to us, and we look forward to welcoming you back again soon.
Kind regards,
Customer Care Team
Excellent Customer Service
I bought a unique pair of glasses from David Clulow Cornhill, which I loved but accidentally broke. I had been told elsewhere that they would be impossible to repair, but when I took them into the store, Kayes went above and beyond to fix them for me.
They’re now as good as new, and I really couldn’t be happier. Fantastic customer service. Thank you — highly recommended.
27 avril 2026
Avis spontané
Réponse de David Clulow Opticians UK
Dear Dominic, Thank you so much for your kind review.
We’re delighted to hear how pleased you are with both your glasses and the service you received at our Cornhill store. David Clulow Cornhill
Kaye will be especially pleased to know that their efforts made such a difference. We always aim to go the extra mile for our customers, so it’s wonderful to hear that your glasses were restored and that you’re happy with the result.
We truly appreciate your recommendation and look forward to welcoming you back in the future.
Kind Regards
Customer Care Team
I have been going to David Clulow in…
I have been going to David Clulow in Ealing for about 20 years and have been impressed with the service and quality of the glasses provided since then. The optometrists have taken care to refer me on for any further investigation if any problem identified during examination.
13 avril 2026
Avis spontané
Réponse de David Clulow Opticians UK
Dear Patricia,
Thank you for your continued loyalty over the past 20 years — that truly means a great deal to us.
We’re so pleased to hear that you’ve consistently been happy with both the service and quality of your glasses at David Clulow Ealing. It’s especially encouraging to know that our optometrists’ care and attention, including referring you for further investigation when needed, has given you confidence in your eye care.
We really appreciate your kind words and look forward to supporting you for many more years to come.
Kind Regards
Customer Care Team
Great service and professionalism
I’ve been a customer ant the Cambridge store for many years. I have always found the staff very helpful and welcoming. The optometrists are excellent. This time I found David very helpful with the choice of new glasses.
23 avril 2026
Avis spontané
Réponse de David Clulow Opticians UK
Dear John, Thank you for your kind review and for your continued loyalty over the years.
We’re delighted to hear that you’ve consistently experienced great service and professionalism at David Clulow Cambridge. It’s wonderful to know that our team has always made you feel welcome and that our optometrists have met your expectations.
We’ll be sure to pass on your feedback to David as well — he’ll be very pleased to hear he was able to help you choose your new glasses.
We truly appreciate your support and look forward to seeing you again soon
Kind Regards
Customer Care Team
Great service and selection of…
Great service and selection of sunglasses.
22 avril 2026
Avis spontané
Réponse de David Clulow Opticians UK
Thank you for your lovely review.
We’re so pleased to hear that you enjoyed both the service and our selection of sunglasses at David Clulow. Providing a wide range of styles alongside excellent customer care is something we take great pride in.
We appreciate your feedback and hope to see you again soon.
Kind Regards
Customer Care Team
Top class outfit
I’ve been a customer for many years and they always always meet or exceed expectations. Their chief optometrist is really good and has great equipment and systems which allow her to track changes in my eyes over time very effectively. The rest of the staff are friendly and helpful. Everyone is really well trained and the premises are very nice. Top class outfit.
20 avril 2026
Avis spontané
Réponse de David Clulow Opticians UK
Thank you for your wonderful review and for your continued loyalty over the years.
We’re delighted to hear that we consistently meet — and even exceed — your expectations at David Clulow. It’s especially great to know that you value the expertise of our chief optometrist and the advanced equipment we use to monitor and care for your eye health over time.
Your kind words about our team, training, and store environment mean a great deal to us. We truly appreciate your support and look forward to continuing to provide you with the highest level of care.
Kind Regards
Customer Care Team
A really personalised experience from Bath
A really personalised experience from the Bath store. Yvette the optometrist was careful, respectful and knowledgeable and Abbie in the shop was helpful and supportive about my choices for two new pairs of spectacles. Great service and a happy and welcoming environment
17 avril 2026
Avis spontané
Réponse de David Clulow Opticians UK
Dear Michael Owen, Thank you for your kind review.
We’re delighted to hear that you had such a personalised experience at David Clulow Bath. Yvette and Abbie will be especially pleased to know that their care, expertise, and support made such a positive difference to your visit.
Creating a welcoming and comfortable environment is very important to us, so it’s wonderful to hear that reflected in your experience.
We truly appreciate your feedback and hope you enjoy your new spectacles.
Kind Regards
Customer Care Team
Not all that glitters is gold.
I had an eye test at David Clulow Harrods. I have no complaints about the optician who carried it out.
The eye test was like in any other optical store. But the biggest surprise was receiving the prescription for new lenses. The optician manually draw a table on piece of paper in order to fill it in with the information. At first, I thought these were some notes she would later enter into the computer, but no — that was the prescription for me. Is this professional? This must be some kind of joke!! An eye test for £80, overall twice as expensive as in other places. The prescription looked like I had written it myself, and I was wondering whether to show it at the optical studio where the lenses in my glasses were supposed to be replaced.
28 mars 2026
Avis spontané
Réponse de David Clulow Opticians UK
Thank you for taking the time to share your feedback.
We’re pleased to hear that you were satisfied with the clinical care provided by the optometrist at David Clulow Harrods, but we’re sorry to learn that other aspects of your experience did not meet your expectations.
We understand your concerns regarding the format of your prescription. While prescriptions can sometimes be written by hand and still remain valid, we appreciate that presentation is important and should reflect the high standards our customers expect from us. Your feedback has been noted and will be shared with the team to review and improve our processes.
We also regret that you felt the experience did not reflect the value of the service provided. Delivering both excellent clinical care and a professional overall experience is very important to us.
If you would be open to discussing this further, we would welcome the opportunity to speak with you directly and address your concerns. Please feel in the requested information and i will be in contact with you myself.
Thank you again for your feedback
Kind Regards
Customer Care Team
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