We had a problem with our washing machine flooding the floor! We reported the problem and was informed the time of day the engineer would arrive. He arrived and had a very pleasant manner and soon fi... Voir plus
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Really quick service only called today and come straight away,same day. Aaron was lovely polite man explain what was happening and going to happen very happy with the service
ECP EXTRACTOR BROKE DOWN AFTER 1 WEEK. MAYBE NOT THE FAULT OF YOUR MECHANIC. POSSIBLE IT WAS FAULTY EX WORKS!!!! WOULD LIKE YOU TO ARRANGE A F/u VISIT TO REPAIR. THANK YOU. GRAHAM FORD. FORNCET... Voir plus
Aaron has had to visit a couple of times for different parts for my tumble dryer. He has always been friendly and professional. explained everything even breaking down the jargon for me.
À propos de l'entreprise
Écrit par l'entreprise
Dolphin Appliance Care Ltd is a major domestic appliance repair company working directly with the general public, manufacturers and insurance companies. We cover the full range of major domestic appliances (Cooking, Cooling, Home Laundry, Dishwashing) both freestanding and integrated, repairing and servicing in customers’ homes. We Cover East Anglia and surrounding counties If you’re in our coverage area and need your domestic appliance repaired, contact us today. No issue is too big or too small.
Coordonnées de contact
21 Regal Drive, CB7 5BE, Ely, Royaume-Uni
- 01353 624839
- service@dolphinappliance.co.uk
- www.dolphinappliance.co.uk
4,5
Excellent
247 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 76 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Réponse de Dolphin Appliance Care Limited
Dear Christine,
Thank you for your feedback. We’re delighted to hear that the job was completed quickly and to your satisfaction. Your kind words are much appreciated.
Kind Regards,
Dolphin Appliance Care
Excellent ServiceI used Dolphin Appliance care when l…
I used Dolphin Appliance care when l needed a repair on my washing machine. The Engineer, called Callum, from Bishops Stortford came exactly when he said he would - sorted out the fault, ordered a new part and came back within the week to fit. He also sorted out a problem with my oven while he was here. Couldn't have been nicer or more helpful
24 novembre 2025
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Sue,
We’re thrilled to hear that Callum was able to resolve both your washing machine and oven issues efficiently and helpfully. Your kind feedback is greatly appreciated, and we’ll be sure to pass it on to him.
Kind Regards,
Dolphin Appliance Care
Jermaine came to fix our dishwasher
Jermaine came to fix our dishwasher, he arrived on time, he was very polite and changed the pump and the dishwasher is now working, excellent service thank you
24 novembre 2025
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear angelabarker,
It’s great to hear that Jermaine was punctual and able to get your dishwasher working again. We appreciate your kind words and will be sure to pass them on to him.
Kind Regards,
Dolphin Appliance Care
Aaron was skilled
Aaron was skilled, polite and friendly. He explained what he was doing and gave me all the information I needed. Thank you Aaron. 93228
24 novembre 2025
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Gabrielle,
We’re delighted to hear that Aaron’s expertise and friendly approach made the repair clear and straightforward for you. Your feedback is much appreciated and will be passed on to him.
Kind Regards,
Dolphin Appliance Care
Aaron was great
Aaron was very professional, knowledgeable and efficient. Thank you
20 novembre 2025
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Lily,
Thank you for your feedback. We’re delighted to hear that Aaron provided professional, knowledgeable, and efficient service. Your kind comments are much appreciated.
Kind Regards,
Dolphin Appliance Care
Aaron couldn't have done more for us.
After a stalled start because of no part in stock Aaron fixed the washing machine perfectly. Fast, courteous and professional. He couldn't have done anymore.
18 novembre 2025
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Shaun,
We really appreciate your feedback. We’re pleased to hear that despite the initial delay with the part, Aaron was able to complete the repair quickly and to a high standard. Your comments about his courteous and professional service will certainly be passed on to him.
Kind Regards,
Dolphin Appliance Care
Came out to fix plug on tumble dryer…
Came out to fix plug on tumble dryer were fuse had blown fixed very quick
18 novembre 2025
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Emma,
Thank you for your feedback. We’re glad to hear that our engineer was able to resolve the issue with your tumble dryer quickly and efficiently. Your comments are much appreciated.
Kind Regards,
Dolphin Appliance Care
Washing machine
Aaron (ref 93938) came this morning, spot on time arranged. Explained what was wrong, fixed it promptly. Worked quickly and very tidy. Very friendly and efficient.
17 novembre 2025
Avis spontané
Réponse de Dolphin Appliance Care Limited
Thank you for your feedback. We’re pleased to hear that Aaron arrived on time, explained the issue clearly, and completed the repair efficiently and tidily. Your kind comments about his friendly and professional approach are much appreciated.
Kind Regards,
Dolphin Appliance Care
Our engineer Ben was brilliant
Our engineer Ben was brilliant, he was so thorough and would not stop untill the problem was solved.
7 novembre 2025
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Matt,
Thank you for your feedback. We’re very pleased to hear that Ben provided such thorough and determined service to resolve the issue. Your kind comments will certainly be passed on to him.
Kind Regards,
Dolphin Appliance Care
Great professional work
Jermaine has been great into fixing my washing mashing while other repairers have been wasting our time. We’ve always had a great experience from Dolphins whenever we used them.
14 novembre 2025
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Artemis,
Thank you for your kind feedback. We’re delighted to hear that Jermaine was able to resolve the issue with your washing machine and that you’ve consistently had positive experiences with us. Your continued trust and support are greatly appreciated.
Kind Regards,
Dolphin Appliance Care
Enquiry staff were polite and efficient…
Enquiry staff were polite and efficient in handling my request for a freezer problem repair.
I was notified the evening before the appointment when to expect the engineer, Aaron, to arrive, and this was updated en route.
Having diagnosed the problem part, Aaron requested a priority order due to my circumstances. Within the week the part was fitted. Again the time of arrival was notified the previous day,
What was a stressful time for me was eased by the efficient administration and the efficiency in which
Aaron carried out the repair, in a polite and helpful manner throughout.
I would definitely use this company for any future problems with my appliances.
12 novembre 2025
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Gillian,
Thank you for taking the time to share such detailed feedback. We’re pleased to hear that our team provided efficient and supportive service throughout, from your initial enquiry to the completion of the repair. It’s great to know that Aaron’s professionalism and helpful approach made a difficult situation a little easier for you. Your recommendation means a great deal to us.
Kind Regards,
Dolphin Appliance Care
Dale the washing machine engineer was…
Dale the washing machine engineer was superb thank you. Super fast, tidy and fixed the issue. Just what we needed for a Friday load of washing waiting. Thank you.
7 novembre 2025
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Alice,
Thank you for your kind feedback. We’re delighted to hear that Dale was able to fix your washing machine quickly and efficiently. We’ll be sure to pass your comments on to him - your recognition means a lot!
Kind Regards,
Dolphin Appliance Care
Réponse de Dolphin Appliance Care Limited
Dear Adrian ,
Thank you for your feedback. We’re pleased to hear that our engineer was able to complete the job quickly and efficiently. Your comments are much appreciated.
Kind Regards,
Dolphin Appliance Care
Réponse de Dolphin Appliance Care Limited
Dear Shannan,
Thank you for your kind feedback. We’re glad to hear that Rich provided quick and friendly service. We’ll be sure to pass your comments on to him.
Kind Regards,
Dolphin Appliance Care
Speedy repair to our dishwasher
Aaron came ahead of schedule. I explained the problems with the dishwasher and he immediately got to the source of the problem - showing me as he worked what was wrong and how it needed to be fixed. He was very pleasant, friendly and took his time explaining everything to us.
31 octobre 2025
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Brenda,
Thank you for your detailed feedback. We’re delighted to hear that Aaron was able to identify the issue quickly and explain the repair clearly. Your kind words about his friendly and thorough service will be passed on to him.
Kind Regards,
Dolphin Appliance Care
Aaron was very efficient and friendly.
31 octobre 2025
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Martin,
Thanks so much for the feedback! Aaron will be thrilled to hear he made the job smooth and friendly for you. Really appreciate you taking the time to leave your feedback.
Kind regards,
Dolphin Appliance Care
Another disaster with this company
Another disaster with this company! I got booked though Domestic and General for washing machine repair. They call me a few days later that OF COURSE THEY DON'T HAVE ENGINNER available on that day!? What the heck? Why would you give your availability since you don't have engineers. They cancel the booking. So carless!! I DO NOT RECOMEND AND STAY AWAY FROM THEM. Will ALWAYS DISAPOINT YOU! I promise.
31 octobre 2025
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Joanna,
we’re very sorry to hear about your experience and understand how frustrating this must have been. Your booking was made through Domestic & General, who schedule appointments based on their system’s availability. Occasionally, there can be a mismatch between the date offered and our engineers actual coverage in your area - which unfortunately led to the cancellation.
We completely appreciate how inconvenient this is, and we’re working closely with Domestic & General to prevent it happening in future.
Thank you for taking the time to share your feedback.
Kind Regards,
Dolphin Appliance Care
nicely done sir...
Rich let us know the evening before when he would arrive...he was actually a bit early. Had the bits and pieces he needed with him to fix our cooker...he was very knowledgeable and friendly...job done with no probs.. customer service is still a thing !
30 octobre 2025
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Richard ,
Thank you for your feedback. We’re pleased to hear that Rich was punctual, well-prepared, and able to complete the job smoothly. Your comments about his friendly and knowledgeable service are greatly appreciated and will be passed on to him.
Kind Regards,
Dolphin Appliance Care
Dale doing a good work and well…
Dale doing a good work and well experience person and communication skills is also very good
29 octobre 2025
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Palwinder,
Thank you for your feedback. We’re delighted to hear that Dale provided excellent service and demonstrated strong communication skills. Your kind comments will be passed on to him.
Kind Regards,
Dolphin Appliance Care
Induction hob repair - brilliant.
My repair was done at the exact time quoted, very efficiently, very polite people doing the work. I can't recommend them highly enough, they were great. The repair was carried out by Aaron, reference 91345.
29 octobre 2025
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Ton,
Thank you for your kind feedback. We’re thrilled to hear that Aaron carried out your repair efficiently and politely, and that the timing was as quoted. Your recommendation and recognition of his service are greatly appreciated.
Kind Regards,
Dolphin Appliance Care
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