We had a problem with our washing machine flooding the floor! We reported the problem and was informed the time of day the engineer would arrive. He arrived and had a very pleasant manner and soon fi... Voir plus
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Really quick service only called today and come straight away,same day. Aaron was lovely polite man explain what was happening and going to happen very happy with the service
ECP EXTRACTOR BROKE DOWN AFTER 1 WEEK. MAYBE NOT THE FAULT OF YOUR MECHANIC. POSSIBLE IT WAS FAULTY EX WORKS!!!! WOULD LIKE YOU TO ARRANGE A F/u VISIT TO REPAIR. THANK YOU. GRAHAM FORD. FORNCET... Voir plus
Aaron has had to visit a couple of times for different parts for my tumble dryer. He has always been friendly and professional. explained everything even breaking down the jargon for me.
À propos de l'entreprise
Écrit par l'entreprise
Dolphin Appliance Care Ltd is a major domestic appliance repair company working directly with the general public, manufacturers and insurance companies. We cover the full range of major domestic appliances (Cooking, Cooling, Home Laundry, Dishwashing) both freestanding and integrated, repairing and servicing in customers’ homes. We Cover East Anglia and surrounding counties If you’re in our coverage area and need your domestic appliance repaired, contact us today. No issue is too big or too small.
Coordonnées de contact
21 Regal Drive, CB7 5BE, Ely, Royaume-Uni
- 01353 624839
- service@dolphinappliance.co.uk
- www.dolphinappliance.co.uk
4,5
Excellent
247 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 76 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Nice and early very polite and tries…
Nice and early very polite and tries his best to fix our machine but unfortunately it was unrepairable
6 janvier 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Sally,
Thank you for your feedback. We’re pleased to hear that our engineer arrived early and provided polite and professional service, even though the appliance was unfortunately not repairable. Your kind comments are much appreciated.
Kind Regards,
Dolphin Appliance Care
Andy h is very helpful knowledgeable…98959
Andy h is very helpful knowledgeable and professional would recommend
5 janvier 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Ros,
Thank you for your feedback. We’re delighted to hear that Andy provided helpful, knowledgeable, and professional service. Your recommendation is greatly appreciated.
Kind Regards,
Dolphin Appliance Care
Aaron came on time
Aaron came on time, it was really polite dealt with the issue. Really happy with the repair.
22 décembre 2025
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Gary,
Thank you for your feedback. We’re pleased to hear that Aaron arrived on time, was polite, and resolved the issue to your satisfaction. Your kind comments are much appreciated.
Kind Regards,
Dolphin Appliance Care
Booking through my insurer was easy
Booking through my insurer was easy, I was contacted by Delphin to confirm the fault and give the engineer a change to order the part. This reduced the number of require visits and sped up the repair.
Aaron arrived on time and was polite .
He quickly got to work, making no mess and had completed his repair within 30 minutes.
Can't fault anything about the process or the repair.
20 décembre 2025
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Kristian,
Thank you for your detailed feedback. We’re pleased to hear that the booking process was straightforward and that confirming the fault in advance helped reduce visits and speed up the repair. It’s great to know that Aaron arrived on time, worked efficiently, and completed the repair quickly and tidily. Your kind comments are much appreciated.
Kind Regards,
Dolphin Appliance Care
Quick and professional
Arron who came out to fix our problem was very polite and carried out the job quickly and effectively. He was very professional. Would use them again.
20 décembre 2025
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Kayleigh,
Thank you for your feedback. We’re pleased to hear that Aaron provided polite, professional, and efficient service and that the repair was completed effectively. We really appreciate you taking the time to share your experience.
If there’s anything we could have done to improve your visit or move your experience closer to a five star service, we’d always welcome that feedback as we’re continually looking to improve.
Kind Regards,
Dolphin Appliance Care
Caple oven repair
The engineer, Aaron, is outstanding.
The same cannot be said about Dolphin and Caple whose admin is terrible, with the wrong parts being supplied 3 times. It took 6 weeks for one circuit board replacement. So, 5 stars for Aaron, zero for the companies.
10 décembre 2025
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Robin,
Thank you for taking the time to share your feedback. We’re very pleased to hear your positive comments about Aaron — we’ll be sure to pass these on to him, as his professionalism is exactly what we aim to deliver.
We’re sorry that the wider repair process did not meet expectations, particularly around parts supply and the length of time taken to complete the repair. We understand how frustrating repeated delays can be, and this is not the experience we want for our customers. We’re continuing to review how parts are identified and supplied to reduce repeat issues and improve turnaround times going forward.
We appreciate your honesty, as feedback like this helps us identify where improvements are needed.
Kind Regards,
Dolphin Appliance Care
Used dolphin for all our appliance…
Used dolphin for all our appliance repairs. Always friendly and professional as well as quick. Highly recommended!
18 décembre 2025
Réponse de Dolphin Appliance Care Limited
Dear George,
Thank you for your kind feedback. We’re delighted to hear that you’ve consistently found our service friendly, professional, and efficient. Your recommendation and continued trust in Dolphin Appliance Care are greatly appreciated.
Kind Regards,
Dolphin Appliance Care
Ref:97994
Ref:97994. Mark, the engineer arrived promptly on time. He assessed my fault, tested the appliance, diagnosed the issue and advised as to my options. He knows his stuff and was polite and friendly. Highly recommended.
18 décembre 2025
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Penny,
Thank you for your feedback. We’re pleased to hear that Mark arrived on time, carried out a thorough assessment, and clearly explained your options. It’s great to know his knowledge and friendly approach made a positive impression. Your recommendation is much appreciated.
Kind Regards,
Dolphin Appliance Care
Let's hope that they fixed it this…
Let's hope that they fixed it this time. It's there 3rd attempt.
15 décembre 2025
Réponse de Dolphin Appliance Care Limited
Dear Lee,
Thank you for your feedback. We understand your frustration with the repair requiring multiple visits, and we appreciate your patience while this was resolved. We’re hopeful this latest repair has fully addressed the issue, and please be assured that if you do experience any further problems, our team will be here to help.
Kind Regards,
Dolphin Appliance Care
Hisense cooker repair
We had to have 3 separate visits from engineer Aaron due to the wrong parts being ordered. 2nd visit the part did not fix the problem. A third visit was booked in promptly for as soon as possible. Despite having to wait for 3 separate appointments, we could not fault service from Aaron, he was professional, helpful and left environment clean and tidy. Aaron gave all of his efforts to fix the fault and leave us with a working oven, despite delays and logistics that were out of his control. I was kept informed of appointment times and Aaron did his best to accommodate times and days to suit us. Thank you Aaron
12 décembre 2025
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Shona,
Thank you for taking the time to share your feedback. While we’re sorry that the repair required multiple visits, we’re pleased to hear that Aaron provided professional, helpful service throughout and kept you well informed at every stage. It’s great to know his efforts resulted in a successful repair and a positive outcome despite the delays. Your kind comments will be passed on to him.
Kind Regards,
Dolphin Appliance Care
Good Service but Poor Communication from Insurers
No issues with Aaron, he'd been sold short as neither the previous Dolphin engineer or D&G had advised him what the problem was and what parts he needed. Fortunately he had a door seal, string and spring on his van. My only query would be should I expect a tradesman to take away / dispose of the old, broken parts that had been removed from the dishwasher rather than just leaving them for me to dispose of??
11 décembre 2025
Avis spontané
Réponse de Dolphin Appliance Care Limited
Hi there, thank you so much for your feedback and for recognising the service Aaron provided, we’ll make sure that gets passed on to him.
Regarding the old parts: we completely understand why this can feel unexpected. Under UK environmental regulations, once a part is removed it becomes controlled waste, and only businesses with a registered waste carrier licence are legally allowed to transport or dispose of it. As we don’t hold that licence, our engineers must leave replaced parts with the customer for disposal.
We know it’s not always ideal, but it’s important we follow the law around waste handling. Thank you again for taking the time to share your experience.
Kind regards,
Dolphin Appliance Care
Unfriendly to the point of hostility.
Had a dolphin engineer visit to fix our oven. He fixed it which is great but he was unfriendly to the point of not just rudeness but actual hostility. Am hoping this wasn't a result of the pro LGBTQ+ fliers we have in the window. Not a nice experience. Would prefer a broken oven.
10 décembre 2025
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Gavin,
Thank you for sharing your feedback. We’re very sorry to hear that your experience with our engineer did not meet the standard of professionalism we expect from our team. This isn’t the level of service we aim to provide, and we take concerns like this extremely seriously.
Our engineer reported that the repair itself went well, so we’d really appreciate the opportunity to understand more about what happened during the visit. If you’re willing, please contact us at your earliest convenience at service@dolphinappliance.co.uk, so we can look into this properly and address it with the team.
Kind Regards,
Dolphin Appliance Care
What a great experience
What a great experience - My problem was raised and a call out charge was taken. Date was given for Engineer to attend. Great communication throughout - with Engineer telling me the time he would visit by calling me on the day. His experience meant he could quickly diagnose the problem - which was rectified promtly. Some other parts (Freezer doors) were broken - and he relayed this to his Operations team - who found replacement parts and called me to let me know the price. This was good old fashioned customer service.
10 décembre 2025
Réponse de Dolphin Appliance Care Limited
Dear Mark,
Thank you for taking the time to leave such detailed feedback. We’re delighted to hear that the communication, diagnosis, and repair were all handled smoothly, and that our team was able to support you further with the replacement freezer parts. It’s wonderful to know the service you received felt thorough and traditional in the best way. Your comments are greatly appreciated.
Kind Regards,
Dolphin Appliance Care
It took 4 visits and 3 different…
It took 4 visits and 3 different engineers to physically repair the appliance (dishwasher)
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The engineers were all really friendly and polite and turned up when they said they would
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But a combination of mis-diagnosis and not holding spares just makes it a painful customer experience
2 décembre 2025
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Matt,
Thank you for your honest feedback. We’re glad to hear that our engineers were friendly, polite, and punctual, but we’re genuinely sorry that the overall experience fell short due to multiple visits and delays in getting the correct parts. This isn’t the level of efficiency we aim for, and we understand how frustrating this must have been.
We would like to review the details of your repair to understand what went wrong and how we can improve our diagnosis and parts availability going forward. Please could you send your job reference, postcode and address to service@dolphinappliance.co.uk
Kind Regards,
Dolphin Appliance Care
Colin was superb
Colin was superb. Phoned well ahead before appointment and when could arrived early. Diagnosed, ordered and fixed problem soon as possible, and left the machine as he found it. Phone agents were all very nice and super polite. Excellent service all round, please give Colin a big Christmas bonus, Dinesh
21 novembre 2025
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Dinesh,
Thank you for your wonderful feedback. We’re delighted to hear that Colin provided such efficient and considerate service, from his communication ahead of the visit to completing the repair and leaving everything tidy. We’re also pleased that our phone team made a positive impression. Your kind comments will certainly be passed on to everyone involved.
Kind Regards,
Dolphin Appliance Care
Happy Mama
Aaron was very helpful, polite and had lots of useful advice. He arrived as early as possible for my appointment as we had previously discussed my need to be free from a certain time. Happy to have him mend anything again ( just hopefully not too soon lol!)
5 décembre 2025
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Kate,
Thank you for your lovely feedback. We’re pleased to hear that Aaron was helpful, polite, and accommodating with your appointment time. It’s great to know his advice and support made the visit a positive experience. Your kind comments will certainly be passed on to him.
Kind Regards,
Dolphin Appliance Care
Aaron was exceptional with everything…
Aaron was exceptional with everything regarding our appliance and customer service
4 décembre 2025
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Bea,
Thank you for your feedback. We’re delighted to hear that Aaron provided exceptional service and support with your appliance. Your kind words are greatly appreciated and will be passed on to him.
Kind Regards,
Dolphin Appliance Care
Professional and on time service
1 décembre 2025
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Kareem,
Thank you for your feedback. We’re pleased to hear that you received a professional and punctual service. Your comments are much appreciated.
Kind Regards,
Dolphin Appliance Care
Jermaine visited our house today
Jermaine visited our house today. He provided me with a courtesy call to advise estimated time of arrival and was prompt in arriving. He was both friendly and professional providing an excellent service.(Reference 95057)
28 novembre 2025
Avis spontané
Réponse de Dolphin Appliance Care Limited
Thank you for your feedback. We’re delighted to hear that Jermaine’s punctuality, professionalism, and friendly approach provided an excellent service. Your kind comments will be passed on to him.
Kind Regards,
Dolphin Appliance Care
Réponse de Dolphin Appliance Care Limited
Dear Samantha,
Thank you for your feedback. We’re pleased to hear that Aaron provided friendly and fast service. Your kind comments are much appreciated and will be passed on to him.
Kind Regards,
Dolphin Appliance Care
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