I cannot fault the service here. Lucie is extremely helpful and genuinely cares for her customers. She started coffee mornings, which are a great idea, getting the community together and helping th... Voir plus
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Lisez les avis des autres
Good attention to our needs as a family. mobility issues such as comfort and pain were fully considered. No pressure with sales just good advice. Good kindness and care thank you Anita and Donna at... Voir plus
L'entreprise a répondu
A lovely welcome by Paul… telling me to ‘shut up’ whilst he dealt with a customer who just walked in - my great-kid and he thought I was someone else! Bless! Fun aside, in a professional capaci... Voir plus
Paul Wilson the salesman in Eden Mobility in Mansfield was so helpful even when I changed my mind about which product I wanted. I have beento other mobility shops and have been seriously over-charged... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We are the largest independent mobility retailer with 49 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Coordonnées de contact
16 - 20 High Street East, DN15 6UH, Scunthorpe, Royaume-Uni
- 01724 747477
- www.eden-mobility.co.uk
4,8
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Very proffesional staff and good…
Very proffesional staff and good customer service by amo very friendly staff i will recommond this store to my friends and family
24 septembre 2026
Avis spontané
Réponse de Eden Mobility
Thank you so much for taking the time to leave us such a wonderful review. It truly means a lot to all of us here at Eden Mobility. We are delighted to hear about your positive experience, and your kind words give our team great encouragement to continue providing the best possible service. Thank you for choosing Eden Mobility, and we look forward to helping you again in the future.
Warm regards,
Eden Mobility
Super Service and Quality delivery.
We visited the showroom to make initial enquiries and we felt extremely well looked after and the sales adviser couldn't do enough to help us. We arranged to have a couple of scooters delivered to test and were very pleased that we were able to do that within 2 days of visiting the store.
Neil arrived today with both scooters and was excellent as well. He explained both scooters and helped to contrast and compare the features of them both and demonstrated both scooters to us. We were able to purchase our preferred choice there and then. Again Neil was really helpful, being able to issue the receipts and complete the payment at our home. We were very impressed with the speed and quality of the service and would fully recommend Eden Mobility and particularly the Portsmouth store
23 septembre 2026
Avis spontané
Réponse de Eden Mobility
Thank you so much for taking the time to leave us such a wonderful review. It truly means a lot to all of us here at Eden Mobility. We are delighted to hear about your positive experience, and your kind words give our team great encouragement to continue providing the best possible service. Thank you for choosing Eden Mobility, and we look forward to helping you again in the future.
Warm regards,
Eden Mobility
Keith is so helpful and understanding…
Keith is so helpful and understanding and cheerful
23 septembre 2026
Avis spontané
Réponse de Eden Mobility
Thank you so much for taking the time to leave us such a wonderful review. It truly means a lot to all of us here at Eden Mobility. We are delighted to hear about your positive experience, and your kind words give our team great encouragement to continue providing the best possible service. Thank you for choosing Eden Mobility, and we look forward to helping you again in the future.
Warm regards,
Eden Mobility
Very happy with the service provided
Very happy with the service provided. Was very patient, kind, polite and friendly. Was able to answer all my questions I needed. Gordon W provided excellent service and helpful. Now my mind is at peace with having my chair fixed.
22 septembre 2026
Avis spontané
Réponse de Eden Mobility
Thank you so much for taking the time to leave us such a wonderful review. It truly means a lot to all of us here at Eden Mobility. We are delighted to hear about your positive experience, and your kind words give our team great encouragement to continue providing the best possible service. Thank you for choosing Eden Mobility, and we look forward to helping you again in the future.
Warm regards,
Eden Mobility
Customer Service is poor
We purchased an Eden carbon light in June. The 1st delivery was faulty & another was sent a few days later. This only had 1 key & another was posted to us but couldn't be set to our scooter without an engineer. 2 have been out & still don't have the knowledge to do this.
Within a few days the scooter wheels were making a funny noice. The engineer visited & said it needed a new set of back wheels .. at almost £3,000 we shouldn't have had to deal with this.
Several months passed & dispite my repeated emails & calls to customer services we were still waiting for the new wheels.
No one in customer serivices lers you know what is happening & although I left a voicemail for the manager, she hasn't called me back.
Eventually another engineer was booked to fit the new wheels, but he arrived with only 1 & not the set required. He too could't sort the spare key.
Again I have emailed for an update & no one has replied.
DON'T BUY FROM TJIS COMPANY AS IF YOU FIND A PROBLEM THEY DO NOT SORT IT.
I'm now still trying to get a responce from them & we still have a faulty scooter.
22 septembre 2026
Avis spontané
Réponse de Eden Mobility
Thank you for your review , we have made contact with you to assist.
Warm regards,
Eden Mobility
This was my first visit to the shop
This was my first visit to the shop, and I'd never bought a mobility scooter before. I was buying one for my Auntie, whose birthday was just two days away.
I was served by a lady called Dawn, who was absolutely fantastic, very knowledgeable and incredibly caring about helping me find a good, sturdy mobility scooter for my auntie.
Within 45 minutes I'd chosen the perfect model, which I picked up the very next day after Dawn had spruced it up and fully charged the battery, ready to go.
Dawn even threw in a 12-month warranty and arranged a 30-day free insurance trial.
Highly recommend!
15 septembre 2026
Avis spontané
Réponse de Eden Mobility
Thank you so much for taking the time to leave us such a wonderful review. It truly means a lot to all of us here at Eden Mobility. We are delighted to hear about your positive experience, and your kind words give our team great encouragement to continue providing the best possible service. Thank you for choosing Eden Mobility, and we look forward to helping you again in the future.
Warm regards,
Eden Mobility
Had a great experience with carol at…Great experience
Had a great experience with carol at Eden Barnsley. We went to purchase a scooter as I have arthritis in my knees .she explained everything to us clearly and I had a demonstration of how it worked .we have bought a scooter due to be delivered in the next week .Thank you once again I would recommend you to anyone heading equipment .
21 septembre 2026
Avis spontané
Réponse de Eden Mobility
Thank you so much for taking the time to leave us such a wonderful review. It truly means a lot to all of us here at Eden Mobility. We are delighted to hear about your positive experience, and your kind words give our team great encouragement to continue providing the best possible service. Thank you for choosing Eden Mobility, and we look forward to helping you again in the future.
Warm regards,
Eden Mobility
Réponse de Eden Mobility
Thank you so much for taking the time to leave us such a wonderful review. It truly means a lot to all of us here at Eden Mobility. We are delighted to hear about your positive experience, and your kind words give our team great encouragement to continue providing the best possible service. Thank you for choosing Eden Mobility, and we look forward to helping you again in the future.
Warm regards,
Eden Mobility
Paul has done a brilliant job yet again…
Paul has done a brilliant job yet again solved my problems with confidence,,would highly recommend Eden to all disabled people
22 septembre 2026
Avis spontané
Réponse de Eden Mobility
Thank you so much for taking the time to leave us such a wonderful review. It truly means a lot to all of us here at Eden Mobility. We are delighted to hear about your positive experience, and your kind words give our team great encouragement to continue providing the best possible service. Thank you for choosing Eden Mobility, and we look forward to helping you again in the future.
Warm regards,
Eden Mobility
I purchased an Eden recliner chair on…
I purchased an Eden recliner chair on 3rd July which apparently had a faulty motor. After 2 separate visits from their engineers to confirm this, they would not communicate and tell me what was happening regarding the situation.
I phoned their customer service office complaints team at Scunthorpe, on 3 occasions, when they promised to look into the matter and they did not once reply. I also sent 2 written formal complaints and still had no response.
Only after asking my son to speak to them, have I finally got closure to my complaint.
In my opinion therefore, I cannot recommend their customer services, who continually failed to return my calls, or to give me any help to sort my problem.
3 juillet 2026
Avis spontané
Réponse de Eden Mobility
Thank you or your review and giving us the time today to discuss this matter.
Warm regards,
Eden Mobility
Rachel & Lucie have been amazing what a…
Rachel & Lucie have been amazing what a great service. Would definitely recommend.
22 septembre 2026
Avis spontané
Réponse de Eden Mobility
Thank you so much for taking the time to leave us such a wonderful review. It truly means a lot to all of us here at Eden Mobility. We are delighted to hear about your positive experience, and your kind words give our team great encouragement to continue providing the best possible service. Thank you for choosing Eden Mobility, and we look forward to helping you again in the future.
Warm regards,
Eden Mobility
Visited Eden Mobility in Bolton for the…
Visited Eden Mobility in Bolton for the first time and the gentleman there, Sam, was really helpful, empathic to my mother’s circumstances and very knowledgeable about the products available.
21 septembre 2026
Avis spontané
Réponse de Eden Mobility
Thank you so much for taking the time to leave us such a wonderful review. It truly means a lot to all of us here at Eden Mobility. We are delighted to hear about your positive experience, and your kind words give our team great encouragement to continue providing the best possible service. Thank you for choosing Eden Mobility, and we look forward to helping you again in the future.
Warm regards,
Eden Mobility
Visit Sheffield store on Saturday 19th…
Visit Sheffield store on Saturday 19th September. Chris spent time with my dad to explain all his options that would best suit him. Chris was very professional. Ordering process very simple. A delight to deal with.
Thank you Chris for your help.
19 septembre 2026
Avis spontané
Réponse de Eden Mobility
Thank you so much for taking the time to leave us such a wonderful review. It truly means a lot to all of us here at Eden Mobility. We are delighted to hear about your positive experience, and your kind words give our team great encouragement to continue providing the best possible service. Thank you for choosing Eden Mobility, and we look forward to helping you again in the future.
Warm regards,
Eden Mobility
We bought a reconditioned stair lift
We bought a reconditioned stair lift in June this year 26 it’s very noisy leaving black marks on the rail, two engineers have been to look at it first one sprayed some oil one the track and said some of them are noisy then left, the second one did do better but failed to repair said the main gear is worn recommend it be swapped this was supposed to have been fully reconditioned before fitting, trying to get in touch with Eden mobility for follow ups I’ve made about 15 phone calls each one on hold 30 - 45 minutes then usually cut off, been promised return phone calls that never happen I don’t recommend any one to use Eden mobility, there after sales customer service is shocking, I gave 2stars for the girls on the phones, they do try can’t really blame them for the poor service that Eden mobility gives,
Mitchell Austin Grimsby September 2026 follow up had a phone call today from Eden mobility after some discussion they have agreed to change the stair lift next week fingers crossed
21 septembre 2026
Avis spontané
Réponse de Eden Mobility
Thank you for your review , we have made contact with you thank you.
Warm regards,
Eden Mobility
My first Electric wheelchair
I have had to buy an electric wheelchair. Following an initial visit to Eden Mobility in Scunthorpe to understand what is available, I returned and bought the one of my choice.
The showroom is clean and airy, the various types of equipment is well presented and pricing clearly shown.
I dealt with the salesman Nick Davey. He made the process very easy and was extremely helpful and friendly. He explained all the various types of chair and explained how to use it.
Basically,top service.
21 septembre 2026
Avis spontané
Réponse de Eden Mobility
Thank you so much for taking the time to leave us such a wonderful review. It truly means a lot to all of us here at Eden Mobility. We are delighted to hear about your positive experience, and your kind words give our team great encouragement to continue providing the best possible service. Thank you for choosing Eden Mobility, and we look forward to helping you again in the future.
Warm regards,
Eden Mobility
Came into store looking for a light…
Came into store looking for a light weight attendant wheelchair for our parents, we were shown lots of different shapes n sizes, Wendy went through all the different styles and controls very helpful came out with the perfect wheelchair and a great price with lots of extras included fab service throughout
21 septembre 2026
Avis spontané
Réponse de Eden Mobility
Thank you so much for taking the time to leave us such a wonderful review. It truly means a lot to all of us here at Eden Mobility. We are delighted to hear about your positive experience, and your kind words give our team great encouragement to continue providing the best possible service. Thank you for choosing Eden Mobility, and we look forward to helping you again in the future.
Warm regards,
Eden Mobility
the sales man paul wilson was super…
the sales man paul wilson was super helpful talked us through many options gave us so much advice on all of the products the shop has to offer was really good
21 septembre 2026
Avis spontané
Réponse de Eden Mobility
Thank you so much for taking the time to leave us such a wonderful review. It truly means a lot to all of us here at Eden Mobility. We are delighted to hear about your positive experience, and your kind words give our team great encouragement to continue providing the best possible service. Thank you for choosing Eden Mobility, and we look forward to helping you again in the future.
Warm regards,
Eden Mobility
Happy customer
Initially had a slight issue but was very happy with the outcome & the delivery & instructions were all explained well.
18 septembre 2026
Réponse de Eden Mobility
Thank you so much for taking the time to leave us such a wonderful review. It truly means a lot to all of us here at Eden Mobility. We are delighted to hear about your positive experience, and your kind words give our team great encouragement to continue providing the best possible service. Thank you for choosing Eden Mobility, and we look forward to helping you again in the future.
Warm regards,
Eden Mobility
Not received and ignoring email
18 septembre 2026
Réponse de Eden Mobility
Thank you for your review , we are looking into this and we will be in touch.
Warm regards,
Eden Mobility
Forgotten online order...
Unfortunately my order was misplaced/forgotten.
It was not until I chased this up that I got a "Sorry" message and also to say that it was now being progressed.
The chair was finally delivered on 10th September, from an order placed on 26th August, so a 15-day period. Not quite acceptable but not a big problem. In the end a successful purchase.
10 septembre 2026
Réponse de Eden Mobility
Thank you for your feedback. We're sorry that your order was initially overlooked and that you had to chase us for an update. We understand how frustrating that must have been.
That said, we're pleased that the issue was resolved and that your chair was successfully delivered. We appreciate your patience while we worked to get everything back on track.
Your comments are valuable and will help us improve our processes to ensure a smoother experience for future customers. We hope you're enjoying your new chair, and we're grateful for your understanding and support.
Warm regards,
Eden Mobility
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