Equita Limited Avis 

Equita is one of the most heartless and unprofessional companies I’ve ever experienced. Even after explaining my health challenges, their staff showed no empathy or humanity. They continued to torment me, ignoring my vulnerability entirely.

To make it worse, the PCN they harassed me over was recently cancelled by the Kingston Council, meaning Equita was relentlessly chasing a case that should never have been escalated.

This company is truly sickening, and councils should stop using them immediately.
.

This company try to bully you don’t let you set up payments plans at all very rude but point is they make you’re debt go up if they visit your property but if you can’t afford the original price then how you supposed to pay the higher amount bunch of clowns 🤡

I’ve just got off the phone to a lady that said my lowest monthly payment would need to be £175 even though I only earn £860 a month?? How is that feasible as a person who has a dependent and bills to pay. They don’t take anything into consideration. They just tell you either you pay it or you don’t?? I’m already struggling with my mental health and they don’t take the impact of someone not being able to provide for their 1 year olds food into consideration. I was told if you don’t pay they’ll add more fees on. All I asked was for a reduction considering I’ve had a pay cut that will make it difficult, I didn’t refuse to pay!. Honestly so shocking. I’m honestly feeling so helpless and don’t feel supported at all.

Got letter through the door so i rang to speak to agent. When told how much money I had left at end of month was sent to assistance team.
They wanted all my bank account transcripts for the past 4 months.. and still wouldn't accept what I could afford..
7 days later I get a goods removal letter and had 7 days to clear the amount before they visited the property.
Knowing I had multiple mental issues and had problems dealing with people. Made me panic and end up in hospital.
Since I had to take a loan out to cover amount and leave me in further debt because they didn't want to help someone get out if it..

Im finding it hard to believe that , Cumberland county council are so low , as to deal with these type of Companies . Threats . no payment plans . Demands . arrogance ..and then when you pay . No receipt .

Random letter through the door for a checkatrade account.saying I owe 890 pounds and a high writ has been issued against me.spelling mistakes through our letter very unprofessional states they will be arriving in 7 days to collect goods. Phoned them offered £50 pound a month declined straight away asking questions about work location ect very unhelpful and couldn't state much information on account about debt.phoned next day as didn't need them turning up scaring family ect accepted minimum 220 a month for 4 months too clear via card payment.I refused as don't trust this company at all offers direct debit no direct debit guarantee given conformation of planned DD via a short strange text.cant wait to get this sorted and never heard from this company also they operate together with Solaris law.

I received a letter from Equita stating I owed £395. I called them straight away to set up a payment plan, but they told me I’d have to contact the bailiff directly to arrange it. When I called the bailiff, I explained that I wanted to pay through a plan, but his response was, “No, I don’t do payment plans. If you don’t pay in 30 minutes, I’ll be adding £200 or taking the car.”
A day or so later, I called Equita again to make the payment, only to be told the balance had increased to £510 because no payment plan was set up — even though I had tried to do exactly that.
Dealing with both Equita and the bailiff was extremely frustrating. It’s clear that communication and professionalism are seriously lacking between them.

Fools.

Half hour wait for them to answer to be greeted by someone who sounded like a zombie with zero customer service skills. All I wanted to know was what is the procedure if bailiffs visit my property. He point blank refused to answer, when I asked again he just went silent. As I started to explain that all I wanted to know was if my mother in her 80s with dementia was home alone would the bailiffs force entry he just went silent again and refused to answer. Disgusting customer service which I can’t actually believe exists in this day and age.

I’d give zero if I could. Called to set up an arrangement pay 2 fines, no quibbles about us owing it but the pompous pr1ck demanded it’s all paid in 4 weeks with zero negotiation. The absolute arrogance was outstanding - I wouldn’t mind if I was trying to haggle the amount down but I said I’ll pay one in 4 weeks and the next in the next 4 weeks but no.
To Westmorland and Furness council- shame on you for dealing with these heartless scumbags - especially given the current financial climate and for people that actually would pay the fines.

I’d give no stars if I could. As example I am speaking to a ZGen Zombie on the phone who has no bedside manner whatsoever and couldn’t care less in the world about who you are, why you are calling and what for. They all sound like the same uninspired Monstrous generation with zero hope and zero prospects. I feel sorry for them I really do! This company offers them zero incentives chasing people for money and setting up payment plans is negativity breeding a whole generation of negativity. They are not equipped to retrieve funds from humans, they need to employ people with life experience and some empathy!!! Idiots

Very vile and rude on the phone. I went to call back and they kept ending the call. Baring in mind I was proving I’d already paid a parking ticket, they persisted to hang up and not deal with this.

I know it’s not usual to 5-star a debt company, but having someone like Ewan on their team changes everything. I was at a really low point after missing a payment, I honestly felt like giving up. Ewan went out of his way to calm me down and reassured me that he would personally help sort out my issues. He was a man of his word, and he did exactly that. Thank you so much, Ewan, for your help, your support, and for showing me that compassion and humanity still exist in this world.

On the other hand, I have to say my experience with his colleague Kellen was the complete opposite.. unhelpful, dismissive, and made me feel worse about the situation. If it weren’t for Ewan stepping in, I’d have lost all faith

A disgusting company, that seriously needs investigating. At this point, I have already spoken to the ECB who have taken on my case for misconduct.

My mother in law passed away in January. Long story short, me and my partner have been made liable for council tax debt, which already shouldn't be the case. I have received nothing but threatening letters, emails and phone calls, threats saying that someone will come to my property and take goods to sell. I have even TRIED to be cooperative, offering to pay monthly what I can genuinely afford, but no effort is made to discuss this. They do not care about vulnerability, they do not care about their impact on someone's mental health. All responses to my complaints from Equita have pretty much been 'We're sorry you feel that way etc etc, but enforcement action will continue if you do not pay over double what you can afford' then threaten to send an agent around. I hope my ECB investigation makes them take a look at themselves. Anybody who works for Equita Ltd should be ashamed, a horrible group of people.

Son unas personas de kaka,unos sinvergüenzas,son peores que los Nazis, está empresa se alimenta de la maldad, mejor que no tengáis nada que ver con ellos

Well where do I start. I will keep it short as I am now going to contact CAS who govern this company. I was bullied on the phone and told I had to pay over £800 or they were sending a team to empty my property. I explained the debt wasnt even mine it was an old car and when the fines occurred I wasn't the registered owner they were not bothered and continued with pressure. I paid the money and once I have proof from the dvla that I didn't own the car I will be going back to the council that instructed them to get the money back. I didn't have the money my dad paid it for me and he didn't have it either really. I am disgusted and I do not know how this company has not lost its licence. I asked for a few days to get the proof I needed but they refused over and over and put the phone down and when I got myself into a state I said I can't take this he said do you want an ambulance but in a way that was not sincere. I have thrown up twice since this afternoon and this has made me so poorly. When I get the evidence and I will then I will speak to the council body and I will request a full refund but I hope nobody has to deal with this with these people. I have made a complaint and I will be taking this further witht CAS. The lady that answered when I called back to make the payment I can't fault her she was nice and helped me with the complaint process but there enforcement people don't care I already take so many tablets for
illnesses but they didn't care. My dad was with me he even heard the person Ryan and the way he was talking to me and he put the phone down. I will take this as far as I can and I will be speaking with the council as they enforce these people coming. 99.9% of reviews on here are 1 star and that tells you alot.

In my 40-plus years of life, I have encountered my fair share of debt-related issues, often dealing with various bailiffs. However, I have never come across a group of individuals as ill-mannered, uneducated, bullying, and seemingly thoughtless as these. They attempt to contact you through random text messages that resemble scams, without providing emails or letters to clearly identify themselves or specify the outstanding debt. Moreover, they show no willingness to agree on any type of payment plan.

I had a three month council tax debt of £260 that was inexplicably increased to £700 by Equita, through an enforcement agent who couldn’t adequately explain the additional charges. Honestly, I feel sorry for those who work there, and it’s a mystery to me how they manage to sleep at night.

Worst people to ever deal with. They are literally bloodsuckers and don’t care about your mental health even if you’re a student. I pray everyone working there and all their board heads never find joy.

These people really are the worst kind of folks and there is a special place in hell reserved just for them. Abused my wife who is disabled and a vulnerable adult who had tried to make an agreement to pay and the minimum they wanted was £50 per week and the only income she has is PIP and they don't care. They were even made aware my wife is a person at risk and is under the mental health team. My wife even told them she has broken back with screws in broken arm as well as inflammatory arthritis and is on low dose chemo for cancer and given proof. And guess what they said they don't care. My wife says she needs her car for hospital appointments yup they don't care. I feel they prefer you not to clear the whole debt in one so they can add more charges and wife tells me they refused to put her through to a senior manager. She had tried to deal with all this on her own and i find out today an agent contacted my wife this morning saying he is coming later to take her car and when she tells him his office knows payment will be next week he says i don't care. She has chosen to pay the pleasant man instead of mot on car and now will not get to the hospital. Totally disgaceful bunch of oxygen thieves.

Disgusting and a brutal company. HOW HAMPSHIRE COUNTY COUNCIL IS ASSOCIATED WITH EQUITA.....IS BEYOND ME.

Complaint going to Council. Threatening texts and phone calls is unacceptable.

I even asked to speak with senior management.....and the reply was no.

EQUITA NEEDS TO BE CLOSED. APPALLING ATTITUDE.

Absolutely the worst, I was thinking to offer them an agreement for my parking charges then they tried to threaten me, now I'm not offering anything anymore lol