Findel Education Avis 

Findel always delivers! I am most impressed with my communication with your Customer Service. Everything was solved quickly and efficiently. Findel is a great company and I shall be looking to using this company again in the future.
Thank you for offering first class service which seems quite rare these days.

Really delighted with the customer service from Findel. I had a damaged item - emailed them and got a response with a replacement sorted withing 10 minutes.

Great Company

Fast and efficient company, any enquirers are dealt with promptly. Very helpful staff.

I would like to say that working in a school and having contact with Findel on a regular basis i know i am guaranteed great customer service every time i ring. on top of this i have to say Ruth's customer service was outstanding this week when she helped with an order we needed in school urgently. thank you all so much and especially Ruth

We had an issue with a weighted whale toy that was dropped in a puddle and subsquently smelled after being washed. Findel were very helpful and proactively offered to replace the item free of charge. Our child will be delighted. Many thanks.

Sent an email asking about a delivery date and the reply came back within 90 minutes.

It was very appreciated the quick response to my query from Leanne and clarification of question raised.

Sarah was very helpful it sorting our order. Great customer service.

The item purchased arrived promptly.
Excellent customer service and my query was answered quickly. Very helpful and efficient staff.
I definitely recommend fhis company.

What made my experience great?🤔
I only have one answer....Nicola Dinsdale
Customer Service Advisor Findel.

She is a very helpful, patient, cooperative, person.

I set an order, I have a flight tomorrow, the shipment maybe come after I leave to the airport.... and I will use the items in an important exam on 24th of October in my country. And it will be a disaster for us.

I contacted Findel customer service, and its my luck to have Nicola😍

I started telling her all my story and asked her to help me to get my shipment maximum tomorrow morning 22nd October 2024.

I sent many many emails to her, I swear she is very honest, clear, patient, helpful, cooperative and kind. She didn't stop answering and replying my emails, she didn't ignore me and I believe that she did all what she can do to help me, and finally we got a result and the dpd department sent an email with a fixed delivery time by tomorrow 8am to 10:30 am before my flight.

So All Findel company, dpd team, customer service team and specially ((Nicola Dinsdale)) deserves all respect, best wishes, thanks, and so on 🌹.

Thank you Nicola 💐
Samy Atia

Nicola Dinsdale was a fantastic help when the original order was out of stock, she recommended and helped me find a replacement that was in stock. She made the process extremely easy and stress free.

Always received great customer service, speedy responses and any issues are always dealt with efficiently!

This was an enquiry regarding a missing order. the response was quick and efficient and a replacement order is being sent and should be here in 2 working days.

Excellent customer service experience

Great service from Findel at all times. I would highly recommend them. Customer service from Leigha and Michaela is amazing.

Great customer service by Leigha!
Speedy quick delivery.

Any dealings with Emily and Findel have been great - they have dealt with any issues I have had promptly and no questions asked. They offer a fast and efficient service. We are a large primary school and order a lot from Findel and have had very few problems!

Dealt with my query quickly and efficiently

We have an online system with Findel and our local authority. Trying to be ECO efficient I placed a large order - this was delivered on a pallet. Unfortunately school is in middle of a housing scheme and as such a very tight turn through the gates. With the help of a neighbour to the school the driver eventually managed to negotiate this tight fit! Not only did he persevere with entering the school grounds (many don't) but on finding the pallet wouldn't fit through the door he kindly helped me unload approx 40 heavy items! Service from this driver was above and beyond. Many thanks.