I hadn’t used my Fluid credit card much, so when I made a large amount purchase, it was declined and I instantly received a text from the fraud department. I called them and the issue was resolved in... Voir plus
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Lisez les avis des autres
I can't believe that I could get that help from, I was going through a lot but was not expecting help this way, this is my first real help and I'm really grateful, how can a company that doesn't know... Voir plus
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Ive had my fluid card for some time i use it pay it in full and never had any problems with there service...ive recently had to put a dispute in towards a company what i paid for with my fluid card an... Voir plus
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The process from start to finish applying and receiving my car was so easy and straight forward. The credit limit was very good. The app is so easy to understand and use. A brilliant credit card an... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Fluid is a credit card designed to help you manage existing balances and stay on top of your credit through balance transfers. It’s ideal if you want to bring your borrowing together in one place and help your finances flow more smoothly. You may have access to 0% interest offers, credit score tracking with TransUnion, instalment plans, payment alerts, and offers and discounts. Together, these features could give you more control and help support you in managing your budget. With clear account information and easy-to-use digital tools, it’s easier to understand what you owe and plan ahead with confidence. Representative 39.9% APR (variable). NewDay LTD. Subject to status. 18+. UK only. T&C’s apply. Credit limits and score could increase with responsible account management.
Fluid Card
Écrit par l'entreprise
Coordonnées de contact
Fluid Customer Services PO Box 136, S98 1HB, Sheffield, Royaume-Uni
- 0333 414 1090
- www.fluid.co.uk
4,5
Excellent
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Les gens ont aussi consulté
I love fluid as a really good card to…
I love fluid as a really good card to have, I just had an increase credit limit and I’m very happy with this card and what it offers the user.
6 août 2026
Réponse de Fluid
Hi James,
We're super happy to hear that you're impressed with your Fluid card and the features it offers. Thank you for your 5-star review, we really appreciate it!
Kind regards, Julia
Great experience with Fluid Card
Great experience with Fluid Card. The app is simple, reliable, and easy to use, making it effortless to manage spending and track transactions. A smooth, user-friendly service that I’d happily recommend.
6 août 2026
Réponse de Fluid
Hi Henry,
We're really pleased to hear that you've had such a great experience with Fluid, and that you would happily recommend us. Thank you so much for your review 😊
Kind regards, Julia
Application and set up was a breeze
Application and set up was a breeze and ways to pay are very flexible.
6 août 2026
Réponse de Fluid
Thanks for sharing your experience, Simon. We're delighted to hear that you found the application and set up process so easy, and that you're happy with the flexibility of the payment process 😊
Kind regards, Julia
Good credit card
6 août 2026
Réponse de Fluid
Thank you for your positive review, Sai. It’s lovely to hear that you’re happy with your card.
Kind regards, Julia
The card is very good however I have…
The card is very good however I have requested my direct debit on the 18th of each month but you have ignored. My request otherwise I am very happy
Thank you
5 août 2026
Avis spontané
Réponse de Fluid
Hi Tony,
Thank you for your review, and I'm sorry to hear that your payment date has not been changed as requested. Please get in touch with our Customer Service team on 0333 414 1090 at your next convenience. The team will have full access to your account and will be happy to help. We hope to hear from you soon so that we can get this resolved for you.
Kind regards, Julia
Really great customer support
Really great customer support. Straight to the point without being rude and making you feel silly. Extremely helpful and kind via online chat also. Probably the best customer service/support I’ve received in a long time. Thank you Fluid!
4 août 2026
Avis spontané
Réponse de Fluid
Hi Ashleigh. Thank you for taking the time to leave us a lovely review, we appreciate it! We're delighted to hear that you've had a good experience with our team 😊
Kind regards, Julia
I found the service from Fluid First…
I found the service from Fluid First Class.
I particularly enjoyed the app.
Everything on the app, whatever you are looking for. It is their, in the bucket loads. Great to use and crystal clear.
30 juillet 2026
Avis spontané
Réponse de Fluid
Thank you very much for your positive review, Bruce. We're so pleased to read that you are enjoying our app and its features, and that you're happy with the service you've received 😊
Kind regards, Julia
Said what was on the tin.
Said what was on the tin.
Very straight forward and so far so good
5 août 2026
Avis spontané
Réponse de Fluid
Hi Anthony,
Thank you for taking the time to leave us a positive review! We're pleased you've good experience with us and hope you continue to enjoy our services 😊
Thanks,
Andy
Absolutely amazing experience
Absolutely amazing experience. I've had it for a year and have been getting regular increase in limit every 3 months as it was mentioned in onboarding email with a condition of making full payments every month.
I would definitely recommend it with 5 stars however ensure not to go over limit and pay the full statement amount every month
30 juillet 2026
Réponse de Fluid
Hi Noman,
Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊
We hope you continue to enjoy our services.
Best,
Stephanie.
I had a great experience with this…
I had a great experience with this company. The application was easy to use, and the service was quick and helpful. The team answered my questions clearly and made the whole process simple. I would recommend their servi
30 juillet 2026
Réponse de Fluid
Thanks for leaving a lovely review, Abdul. We're delighted to hear that you've had a great experience with us, and that our team has been so helpful.
Kind regards, Julia
Easy to apply for easy to use very…
Easy to apply for easy to use very usefull good crefit limint
31 juillet 2026
Réponse de Fluid
Hi Nigel,
Thank you for taking the time to leave us a positive review. We're pleased that you found our application process nice and easy, and that you're finding your account useful. This is just what we aim for 😊
Kind regards, Julia
I’ve been with them sometime
I’ve been with them sometime. They offer 0% balance transfer offers, so take advantage of that and use all available balance.
In two occasions just before offer had expired and back to usual APR they send letter to say they have decided based on activity increase my APR.
It’s always just as 0% is about to expire. Luckily always been able to transfer balance away from them and no pay the increased APR.
Is better providers out there, if was not with them already, I wouldn’t take out fluid card now.
30 juillet 2026
Réponse de Fluid
Hi Jon,
Thank you for taking the time to leave us feedback. I'm sorry to hear about your concerns regarding your APR. If you wish to discuss this further, then please get in touch with us via our app by going to:
More > Help & Support > Contact Us > Contact Details. Our contact details will also be shown on any communications received from us.
Kind regards, Julia
Very easy to deal with
30 juillet 2026
Réponse de Fluid
Hi Christopher,
Thank you for taking the time to leave us a kind review! We're happy to hear that you've had a positive experience with us and hope you continue to enjoy our services 😊
Thanks,
Andy
Best
Everything ! From the easiness in communication, to a very clear and structured app...to no useless messages to customers !
30 juillet 2026
Réponse de Fluid
Hi Alexandru,
Thank you for choosing us as your card provider - and for leaving us a positive review! We're delighted to hear that you've had a good experience with us and hope you continue to enjoy our services 😊
Thanks,
Andy
Fast decision and quick approval
Fast decision and quick approval. Easy access to an early settlement if needed.
29 juillet 2026
Réponse de Fluid
Hi Steve,
Thank you for taking the time to leave us a positive review. We're pleased you found our application process quick and easy, this is just what we aim for, and we're delighted you've had a good experience with us 😊
Thanks,
Andy
Réponse de Fluid
Hi Mister Fed Up,
Thank you very much for your positive review. We're happy to hear you're enjoying our services 😊
Thanks,
Andy
So easy from start to finish
So easy from start to finish so happy to be a fluid customer
28 juillet 2026
Réponse de Fluid
Hi J.Thomas,
Thank you so much for the lovely review!
We're glad that you found the process easy, we want to ensure that everything is as smooth as possible for our customers 😊
Thanks,
Sibel
Réponse de Fluid
Good Morning,
Thanks for taking the time to share your review, we're thrilled to hear you're loving the app!
- Kenith
Réponse de Fluid
Good Morning Sharon,
Thanks for taking the time to share your experience with us, it's great to hear we were able to get everything sorted for you!
- Kenith
Good credit card
Good credit limit
Clear communication about all charges and rates
Only one issue they dont offer installment plans on the overall balance which is increasing my interest on the overall balance
23 juillet 2026
Réponse de Fluid
Good Afternoon, George,
Thanks for taking the time to share your experience with us, it's greatly appreciated along with your feedback which we'll be passing on to the relevant team,
Thanks again,
Kenith
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