Foodpanda Thailand Avis 

Ridiculous service. Restaurant prepares food on time then driver is late or waits outside your building without contact so the food is cold. Totally lazy and gives the restaurant a bad reputation. I'll stick with Grab now.

Terrible service. Always slow. Often cold food. Drivers sometimes wait outside for you to collect it and not bring to door. Definitely an example of how not to run a business. Continually late, sometimes cancel. Its just not good at all. To think good customers are treated this way. Time to try Grabfood I think

Foodpanda was my go-to online food delivery service for the past years in Bangkok. Although their app has many problems, I used it to order many lunches and dinners for me and my family. But recently it has become incredible difficult to get a reliable service from them. From my past three orders, two got simply cancelled (in the last minute!) because my address couldn't be found, something not understandable because it's an extremely easy to find place and it never happened before. I find it's a really cheap excuse because with technologies like Google Maps and alike, there's no way you can't find an obvious place like a hotel. So there's some serious issues with that. It came to the point that the driver even found my place (and me in the lobby!) but then couldn't hand me over the food because he said my order was cancelled. In the app it said it got cancelled because he didn't find the place! There I was; with money in my hand to pay the guy and the guy with the bags of food and he's not allowed to hand it over to me, even after talking to support, he wasn't allowed. Absolutely unbelievable! I just arrived after a long journey with a hungry 2 year old and this food would go to the garbage because of absolutely crazy rules! It was extremely frustrating. And the second time my order was cancelled they didn't even want to refund me! After I contacted support, they made an "exception" but then again, it's a failure of their service so this is no good in my eyes, it should be the default. Both times, the driver supposedly couldn't reach me but my phone was working and on and the first guy didn't even answer my messages. I think it should be easier to get in touch with the driver directly so that these things don't happen. Foodpanda has completely disappointed me and I lost all trust in their service. I'm not going to use them again.

Order confirmed and cancelled by foodpanda. Couldn't find the address they said. The same address it was automatically filled when I inserted the hotel name.
Sent a SMS to let me know my order had been cancelled but could not send the same SMS to ask me to confirm the address. 🤷‍♂️

THIEVES

won't deliver won't refund. They picked up my expensive order and managed not to deliver it to a hotel on the same street as the resto 300m away. Then they cancel and won't refund. No service number, no fix in sight.

its a easy way to order in differendt restaurant your choice to order a yummy food

FROM LAHORE - NEED REFUND
FROM LAHORE - NEED REFUND

I ordered food on 15th Dec, 2019 and i clearly mentioned the address
and the rider didn't delivered. They now charged me for the food which i even didn't taste. They are not refunding the money. I want my refund back.

First time I used them my order was cancelled after waiting 30 min for food because restaurant was out of an item. Couldn't be told which one. So we had to try another restaurant which we got the delivery but 20 min later than promised.
Next time we used them the delivery guy claimed we hadn't payed with card although we had. So we had to pay in cash. Contacted support who told me indeed I had payed with credit card. They would reimburse me the amount but that still meant I would loose the conversion rate twice which normally is about 10%. Fortunately the driver came back with the money after an hour so we could manage with card. The food from the restaurant was so bad unfortunately I wouldn't have given it to my dog. If I had sat in the restaurant I would have sent it back in a heartbeat.
So after having placed three orders I've have no further desire to use them anymore.
Only positive thing I can say is that their support is quite good and I should know having spend 1½ hour with them after just 3 orders...

Great food delivery but really annoying profile settings and Foolish email response.

I changed my Thailand mobile and wanted to update my mobile number in Food Panda I order to get updates on my orders etc. it cannot be done in the app nor can it be done online. I had to close the old account and reopen a new account with new mobile number and a new email.

When I wrote to Foodpanda about this by email, they replied to me by email saying “we cannot take any action as we don’t have your email address”.

Hello, your communicating with me ON MY EMAIL ADDRESS.

Gave up ordering after spending 30 min to put in an address for my house in Phuket despite i could pick the right location on their map.
Morons and amareurs

Terrible service and they know, so they turned off the live chat on the website.

They're late 3/4 times. Never apologises. No way to know when your food is arriving. Says 35 mins just after order, goes down and down, then back up. Been saying 2 mins the last 15 mins, now it says 5 mins.

They charge huge mark-ups too.
USE GRAB OR LINEMAN INSTEAD

I signed up on the Foodpanda website but it didn't send me the code to verify my phone number so I contacted their online help and that's when things went from bad to worse. They rang me on the phone number that I provided and confirmed my identity and then told me that I had to verify my phone number online because they couldn't do it. By this time I had got something to eat from another source because I was about to die of starvation. The Foodpanda support team told me to just order anything and after the order had been placed and the verification code they gave me entered I could just cancel the order. I did that and then they told me that I had to contact their online help to cancel the order. I contacted the online help and they told me that the restaurant had already started preparing the order so they couldn't cancel it and if I didn't accept it I wouldn't be able to order on a cash basis in future. Like OMG, what a colossal screw up! Eventually after 15 minutes of explaining everything they agreed to cancel my order, but I might not be able to order on a cash basis in future. How does a company get it so wrong with genuine new customers???