Foodpanda Thailand Avis 

Don’t use them. They will cancel an order if their dumb delivery drivers can’t reach you within 10 seconds of arriving and then won’t issue a refund. This happens all the time. No one ever knows where the orders end up - in the driver’s fridge? I’ve lost thousands of baht this way and have now finally accepted they are a scam company who take no responsibility for anything. Be warned!

Every day i order and every day a problem with delivery, it is as if to be employed you have to pass a test not to have a brain, in addition to being rude and lazy. Not once have i heard hello or thank you, every day they calling to ask for directions, every day they calling standing outside the hotel asking where is the hotel, mind you hotel has a HUGE 10 meter long sign and they still calling to ask. They want a tip and yet would not walk few meters to hand over the food, they wait sitting on their bike for you to go collect it and then expect a tip. Customer service non existent.Contact numbers not connected. Sent an email saying i want to complaint with no response. Grab pay little more for delivery, but at least you always get a hello and a thank you and they find the place instead of calling every day with the dumbest question(where you stay) I am done with them.

This company SUCKS it rips off struggling business owners charges 30 per cent decent restaurants won't use them . I generally never receive my order on time it generally arrives late and cold . Cheap cuts of meat cold sides leaky containers you name it . The worst part is they don't give a damn total morons . No compensation EVER offered . Because of Covid 90 per cent of restaurants forced to use these cowboys are shut to visitors and have to try to scratch a living under the jack boots of these clowns . Use them at your peril . You have been warned

Got the wrong order, so they promised me a refund. I never got my money back, and I get no reply on my complaints. Lately I had another incident with a wrong order, so I asked for a voucher instead of a money transfer that never arrives anyway. I had to order for more than 600 thb to use my 300 thb voucher. Completely unacceptable!

I'm waiting for delivery 30 mins, 20 mins, six mins THEN 24 MINS!! I could walk to the restaurant from here in less time. Why is their system so consistently useless. The customer support is a joke. Here's a tip; change to cash payments rather than credit card. Then, when they mess you about, just cancel.

I got an email that my order had been delivered. Not only had I not ordered that food, it was in a completely different country than where I live! I contacted support to alert them and ask if my account was secure and to alert them they may have a bug in their system, but they literally did not read it. They just seemed to send boilerplate replies based on keywords in your message.

For example, they replied saying they were sorry that my card was charged, and that I should contact my bank and the police - but I had never even mentioned my card (there was no charge). When I clarified that, they just replied with exactly the same message! It was a farce. Every time I got a reply, it was from someone new. I felt like a victim of gaslighting.

It took several back-and-forth messages for me to realize I wasn't even dealing with real people.

Luckily foodpanda doesn't actually have any of my payment info on file (I use PayPal). No more foodpanda for me and I'll be sure to tell my friends to stay away from them.

Refused to delete my account after multiple requests.

Repeatedly changed their customer service protocols to provide less transparency and accountability. Including: discontinuing phone support; discontinuing chat support; discontinuing driver geolocation throughout the process; denying access to customer-service managers; replacing all customer service representatives with the most basic and useless FAQ that I’ve ever seen.

Customer-service representatives – when they existed – could take longer than Foodpanda’s notoriously slow deliveries to answer a single basic question.

Customer service representatives – when they existed – repeatedly lied about why deliveries that were late, blaming restaurants for Foodpanda’s own logistics failures, thus defaming the restaurant brands.

The Foodpanda app blatantly lies about the expected delivery time during the ordering process in order to secure sales. Then is chronically late. (A bait and switch.)

Deliveries are substantially later – in terms of both duration and frequency – than any of its competitors. (Or its algorithms are so broken, that they shouldn’t be in the tech industry to begin with.)

Rates being charged to restaurants (by the entire delivery industry) are obscene and unethical, especially during a crisis wherein restaurants are struggling to survive

Three deliveries are put on a single bike ensuring the last two are indelibly cold when delivered an hour later

Since Foodpanda refuses to offer anything close to customer service, they leave their poor, underpaid drivers as the frontline of defense against [rightfully] irate customers.

The insultingly piddly 30 baht vouchers that you think make up for thousands of baht of late, ruined food – caused by Foodpanda’s negligence – are insulting.

Foodpanda is the worst food delivery service of any of the ones I use
Completely unreliable and totally dishonest in their copperplate auto-responses as a way of dealing with complaints

Many of the restaurants are great but you'd better dealing with them directly.

There have been so many instances of bad service from Foodpanda but they never address it - their customer service is consistently appalling
I could give so many examples.....

Not possible to give cooking instructions. When you click "cooking instructions" it says "too late". Dishonest service.

I have been a very loyal supporter of Food Panda, but I am very disappointed at how they handled my case. They delivered the wrong order to me, they admitted to the mistake and promised a refund. It has been over a month and STILL NO REFUND. It is not a big amount, but it is the principle. I will only order directly from local restaurants from now on!

Poor customer service. Numerous order cancellations and not told. Poor handling of dispute and customer care. Alot of delivery companies out there. Try others

Was promised a 2400 baht voucher which was ignored and never delivered even after following up with their customer care. Please use LINEMAN or GRAB which are much more legitimate and reliable. It was real infuriating to feel misled and played. Was going in a loop and getting no where after 3 months of correspondence. The customer service really felt like it was run by scammers.

Foodpanda is not showing (positive) reviews on a restaurant in Hua Hin, Thailand. They refuse to explain why it does not show for almost 3 weeks. What is going on?

I’ve used delivery platforms available in my area and foodpanda is the worst. Delivery time is terrible, “late” isn’t the right word to describe. Foodpanda is never punctual.

Example; I placed an order for delivery at 00:11 and got confirmed (sent to email). On Foodpanda app said delivery time is 25 mins which I knew it was only an estimate time from receiving my order, preparing food and out for delivery.

I contacted 2 helpline agents (online message) and I’m certain that Foodpanda uses automated programme to reply. I asked 2 agents the same question and got replies exact same answers. Not impressed with their customer service. But at the end it took almost an hour until I received my order, AN HOUR!!!! So I asked a delivery man why it took so long, he then replied that he had to wait to get 5-6 orders before he could be out for delivery. Is this a real joke?!?! Foodpanda, you must sort this out.

Stated 15 minutes delivery. Driver can't find my house, 20 minutes stood in the road. Cold food eventually. Never again.

Location does not work well at all. No problems with Google Maps

Ordered food for a fast food. Waited for an hour still no updates. Contacted their call center to ask for my order. Agent told me to wait another 15 minutes. not the agent fault but yeah the worst ever.

I received wrong order once..I contacted them NO response.I forgave. Happened again second time...after waiting for too long.I dont mind I waited,whats so frustrating is there is no response once they get what they want from you.

The worst tech company ever I have used. Indian customer supports are extremely horrible. You should use Grab instead of this company.

When the restaurant gets your order wrong food panda will not support you!!!!! They will transfer you to 4 agents all different languages and then permanently disconnect you. The worst service in the world.

If you want cold food that comes to late, then this is the app your you, two days straight the food have ben one hour to late. The app say 15 min, and dos that for 45 min...