foodpanda Avis 

The food is cold, delivery for 2 hours, no compensate

I am a Foodpanda rider and recently had an issue with the Foodpanda Rider Shop.
I accidentally placed an order without applying my S$15 Silver Tier Rider Shop voucher. I contacted the Rider Shop support email shortly after placing the order to explain the mistake and ask whether they could cancel or correct it before fulfilment.
Unfortunately, I did not receive any proper response or assistance before the orders were processed. Instead, I later received shipping notifications showing that both orders had already been shipped.
What is frustrating is that this is supposed to be a support channel for Foodpanda riders, yet an urgent order-related email was apparently not attended to before fulfilment. Riders put in the effort to unlock these tier benefits, so support should at least review these cases promptly when we contact them.
I hope Foodpanda improves the responsiveness of its Rider Shop support team and provides a proper resolution regarding my unused S$15 Silver Tier voucher.
Very disappointing support experience.

Extremely frustrating experience.

Waited over an hour with an unresponsive rider and no meaningful updates. The app was stuck showing another 30 minutes of waiting, and there was no proper way to cancel or get real customer support.

In the end, I had to go to the restaurant and collect the order myself. Foodpanda then reassigned the order only after I had already collected it.

I emailed to make a formal complaint, and instead of addressing it, I received a generic automated reply telling me to use the Help Centre, while their email support is no longer monitored.

Paid for delivery, ended up delivering it myself, wasted over an hour, and couldn't even get proper support. Absolutely unacceptable.

Dont understand why they are still in the trade. A lot of vendors already left their platform due to the late delivery time. Hope they will do something about it. Cannot then please…..

​I am extremely disappointed with foodpanda's customer service. My order (Order ID: t8rj-2635-4vfc) was cancelled by foodpanda due to their own system error. However, foodpanda charged my card RM 24.70 and strictly refused to issue a refund.

​In the chat transcripts, support agents (Rachel & Eric) explicitly acknowledged that the order was "cancelled due to an error" by their team. Yet, they refused to refund or escalate the case, hiding behind "system limitations."

​Charging a customer for a cancelled order caused by platform error is completely unacceptable and an unfair trade practice. I have already filed a chargeback with my bank (UOB) and submitted a formal complaint to KPDN (Ministry of Domestic Trade and Costs of Living).

​I demand a full refund immediately.

⭐☆☆☆☆ | Order #x5ec‑2636‑bpaz | Delivered 31 Aug 2026, 17:55

Restaurant: Al Makan (Tampines)
Item: 1x Mutton Chop (Mamak) — S$14.90
Total paid: S$19.39 (incl. delivery S$3.69 + platform fee S$0.80)
Delivery instruction clearly stated: "kindly hang on the hook on" — "Leave at the door" was NOT selected.

Issue:
My explicit delivery instruction was completely ignored. Instead of hanging the order on the hook as requested, the rider just left it on the floor. I paid for proper delivery service, but my simple, clear request was not followed at all.

I contacted support via the Help section — received no proper response, no follow‑up, and no solution provided.

I accidentally rated 4 stars earlier; the actual service standard deserves 1 star only. Very disappointed with the careless delivery and lack of accountability.

Expectation: Apology and appropriate compensation.

Proof: Order details, delivery instruction screenshot attached. Will reconsider ordering only when service reliability improves.

Use GRAB! Panda food delivery getting from bad to worse. Always provides shorter time when ordering, then takes 2 hours to deliver from a fast food chain Jolibee that is 10 minutes' drive away cos they make their drivers deliver up to 5 different places and it's too bad if you are the last one on their list.

If got 0 star i am going to give 0 star.
I have lodged a formal complaint regarding my delivery order #i9gs-2634-cuo3, placed with McDonald’s (Metropolis) and delivered to 7 Lower Kent Ridge Road, Singapore 119079.

The order receipt states that the order was delivered at 12:24 PM is FALSE!!!

The order was received at 1.36pm!!!!!

I placed the order @ 11.30am!!!!

However, when I needed to contact the rider regarding the delivery, the rider failed to respond to my messages for an unreasonable amount of time.

I don’t blame the driver I blame 100% on Food panda!!!!

Food panda promised longest 45 mins to send, from 11.30am to 1.39pm is 2 hours. My customers was super unhappy !!!!!! You have to close down / improve the app , don’t make people like so miserable please.

The rider only responded at 1:39 PM with “I’m here.” By that point, means its sent 1.39pm.

I understand that delivery riders may be busy with multiple orders. However, basic communication and timely responses are a reasonable expectation, especially when the customer is actively trying to resolve an issue with the delivery.

I would therefore like the platform to:

Review my request for a full refund or appropriate compensation, considering the poor delivery experience and lack of communication!!!!

I have retained screenshots of the order details and the conversation with the rider as evidence.

I hope this matter will be properly investigated rather than treated as a routine delivery complaint. I expect a reasonable explanation and appropriate resolution from your customer service team.

Foodpanda will NOT refund you if anything goes wrong, such as forgetting items in an order, even if you file the complaint WITHIN the time frame that they allow you to. Rest assured that will not happen. Not only that, they will deny that you've reported an issue in the first place - even when you clearly see the "IN PROGRESS" status right after the report. Their customer service will just keep telling you that they're sorry, they don't have a record of it, and that it's not the experience they want for you, but it's YOUR fault that you "didn't correspond with our team about the issue." If this isn't robbery, I don't know what is.

Lolz. 2 hrs for popeyes fast food meal? And i am food panda pro suscriber. Pls do not ever suscribe food panda pro ever. Its a scam!

can they be rated lower than 1 star? this company shouldnt exist at all. i try their platform for the 1st time, my drinks are entirely spilled. then the customer service told me my claims cannot be validated. 10 dollars drinks. seriously. 1st attempt is already such horrible experience, its a miracle that it is still running.

We had two recent encounters with useless customer service. The restaurant got our order wrong and we just got repetitive copy-paste bot responses from the customer service chat. When we pointed out a discrepancy in the info that was given by the agent, the agent ended the chat abruptly. We are pretty sure there’s no human being on the other end of the line.

Service is non-existent, I don't mean it's bad, there is absolutely no way to raise concerns if your food is suddenly missing. You'd have to wait the usual business day to maybe* get some help.

Orders take forever to get ready, and the drivers are doing multiple delivers, ensuring your food comes cold and soggy.

I wish deliveroo was still around and I wondered why people don't use it as often. They had competitive prices and the best support of all the food delivery apps.

ordered food through foodpanda. The restaurant called and says food isn't available. When asked to cancel the order, asked me to go to the restaurant's feedback form on the web to asked for refund. there isn't help available from foodpanda although they are the one who charged me in the first place. Food not delivered and no refund.

App cannot estimate delivery times. Always exceed the promised delivery time

FoodPanda - VERY BAD process and customer service. Not interested at all in helping customers with genuined order issues.

I was ordering for my sis in Singapore who just had an eye operation and intended for the order to be delivered at 6pm. However I clicked the checkout too soon and forgot to set a scheduled time.

I then immediately cancelled the order within the next second (before the restaurant could have accepted) and proceeded to place another order with the correct scheduled time.

I then got on webchat with a guy called Danny and then Freya, their customer support staff were not very helpful. Gave canned system replies and when I asked for a refund to be considered - they just gave a flat NO and insisted they can't do it as the system is not set up that way.

Submitted a paypal dispute (and got an instant refund) based on the following:

- I cancelled almost IMMEDIATELY and made a new order.
- restaurant has not accepted order and no food was prepared
- Their support was not capable or intentional in reviewing any cases manually.

Any consumer laws in any country would not favor merchants who operate this way -no matter what terms or conditions they claim they are backed by.

If Foodpanda is reading this, I would suggest you train your frontline service better to resolve issues like that before it escalates into bad reviews like this - and you still got the chargeback. Very unbecoming of an established provided like your company.

Waiting times over 2 hours and I'm unable to cancel my order and get full refund. Customer service insists that I wait for my order even though more than 5 riders have cancelled on picking up my food order

Always late delivery and multiple deliveries before reach my place. When U go to customer support all they do is give u some useless response and do not offer compensation. The service just get from bad to worse now. Horrible max.

I have ordered a mean from FoodPanda, one item missed and when i tried to reach Foodpanda the live agent Daniel says its fullfilled by restuarant and that restuarant doesnt pick the call nor respond to my whatsapp msg, no address to go physically, and foodpanda doesnt want to refund the money which it collected behalf of restuarant, so its basically scamming with the restuarant in Singapore

a very bad service, overpriced as F