foodpanda Avis 

The chat agent Nicole refused to provide her supervisor. All I'm asking is a fair compensation but she's adamant and declined to give her supervisor and she thinks that she represents the entire company.

Are the representatives getting yelled, humiliated, or disincentivize if they give they're supervisor?

She's a reflection of how people wouldn't care less about the company they represent.

May 11, 2026 - Philippines

If only we could leave a 0 rating. What an incredibly pathetic company. Takes our order, makes us wait over TWO HOURS, and then suddenly just messages to say the order has been cancelled because they can't deliver. Note that this was dinner and we ordered it at FIVE pm, knowing how crap they are - but still they couldn't deliver. And do they try to do some recovery by offering a decent voucher as compensation? No. FOUR DOLLARS. Seriously? What a joke the management is. They obviously want customers to turn to Grab. Ok sure, Foodpanda!

Avoid buying groceries with food items. They send close to expiry food and when I feedback that it tasted bad and off. They refused to change or refund.

The food item already turned bad before the expiry date which is just a mere 3months.

Can’t even rate the order from Value Shop after I asked for ‘Help’.

Food panda service is very good. Today I ordered some food and get the food very early. All are very sweet.

My food was supposed to take 1 hour to arrive but it has not arrived and it’s almost coming to 3 hours now.

The only solution from foodpanda - cancel order and starve for dinner or just wait. Then if you wait and it doesn’t arrive, they apologise.

My food has now been on the guys bicycle for 2 hours… this is surely a food safety issue even if it’s in a thermal bag!??

Money and refund is not an issue. My trust in food panda is totally dead, will delete app. I’m so hungry now. I will feel really stressed if I have to order from them again.

The freaking rider took my food and didn’t deliver at all

orders always delivered late , or cancelled just before arrival time with little notice to buyer. online help chat agent can end chat without informing customer, very bad service.

They send wrong or expired stuff and than dodge the refund.

Horrible platform with horrible service. They delivered a completely wrong order from a completely different restaurant and then did not process the refund to original credit card payment

Really disappointed. I ordered at foodpanda domino's pizza for my kids, they cancelled my order without any call, contact and mentioned reason that unable to find. I didn't receive my refund amount. I contacted help center and they said you should contact domino's. I called domino's restaurant they said foodpanda will refund the amount, they are not responsible. He said you placed order at foodpanda thats why refund will be paid by foodpanda and he confirmed that due to heavy rain and food unavailability they couldn't manage the orders and they cancelled. I contacted again food panda and now its been 6 daya they are saying your case is with concerned team and they are working on your case. Today I contacted again at food panda help center and agent said that due to mentioned reason they cannot refund. This is the customer service of foodpanda which I am facing since last 6 days, No one contacted me for delivery, domino's itself confirmed that order was cancelled but food panda is not willing to refund my amount. Really disappointed, pethatic services, I was a regular customer but after that I changed my mind I'll never ever use their services, nor recommend any one. They are cheating

This platform is appalling. I just cancelled my PandaPro subscription. The company clearly doesn’t have sufficient riders. I put my order in for food at 4.49PM. I paid extra for “Priority Delivery” as well. An hour later, the app is telling me that delivery will be another “30-45 mins” and this is after it kept changing the expected delivery time. The platform is also dishonest as it tries to blame the restaurant instead of the fact that it doesn’t have sufficient riders. I ordered from Sin Hoi Sai and have ordered plenty of times from this restaurant via Grab and it’s always fast! I tried to get assistance but was not able to get any help at all. It even told me that there were too many enquiries and told me to go back for help in 10 minutes. Suffice it to say - I never got any help. 90 minutes after my order, the platform is now telling me that it’ll be another “20-30 minutes”. I want my money back including the recent auto renewal of my PandaPro subscription.

Another frustrating experience with Foodpanda, except this time it wasn’t the platform, it was the delivery rider. Couldn’t speak basic English, couldn’t get a short message across, and then had the nerve to yell at me and say I was wasting his time.

Foodpanda, please vet riders for basic communication skills (specifically in English), before sending them out, and train anyone who can’t handle simple customer interactions. The reason why your rating is so low on here is because of experiences like this.

I would like to share a concern regarding the logistics arrangement for my recent orders with foodpanda.

For the past three consecutive days, the food deliveries to my home have been assigned to delivery partners who were walking on foot. The restaurants I ordered from are not particularly near my residence, and it would take at least 15 minutes or more to walk from the merchant to my place.

While I appreciate the effort of the delivery partners, I honestly feel concerned that they are being assigned deliveries that require such a long walking distance. Some of the delivery partners appear to be older individuals, and it seems unfair for them to have to walk such a distance while carrying multiple food orders.

From a customer’s perspective, this also affects the quality of the food upon arrival. In Singapore, many of the food items are packed in plastic bags without proper thermal insulation, and by the time the food reaches me after a long walk, it is often no longer warm.

As someone who lives alone and relies on food delivery quite frequently (especially since Deliveroo has ceased operations in Singapore), I hope the Foodpanda logistics team can review how delivery assignments are being allocated. If the logistics operations are managed regionally or internationally, I hope greater consideration can be given to distance, delivery method, and rider welfare when assigning orders.

Food delivery services play an important role for customers like myself, and I hope foodpanda can improve this aspect to ensure both better food quality for customers and fairer conditions for delivery partners.

I ordered groceries from PandaMart, but the main items in my order were cancelled while the rest of the order still proceeded. There was an option to replace items, but no clear option to cancel the entire order. The app provides inaccurate stock information, which is misleading. Customer service was unhelpful and kept directing me in circles without resolving the issue. Instead of addressing the root cause by ensuring merchants update their inventory accurately, they attributed it to system limitations. This experience was frustrating and disappointing.

Order was submitted around 1230pm for a delivery scheduled for 0630pm.
At 7pm, foodpanda app showed that order was delayed. At 730pm, it was cancelled by foodpanda citing difficulties in fulfulling its orders.
This is not acceptable and this is not a dependable arrangement especially for a family with kids waiting to eat. There is no customer service to enquire with.

Pandamart promotions are just a scam to make you clear their stock for them and waste your money. Even support doesn't bother to help you, all they do is waste 15 minutes of your time by telling you to give them 2-3 minutes every 2-3 minutes until their timer runs out!
Shameless behavior. They promoted a free cereal bowl with the purchase of 2x 450g boxes of cereal and don't deliver. The promotion itself is set as an item that users can cart and check out. Let it be known that the promotion item price is set to $999.99. Customer support mentions not having the items checked out therefore they will not do anything about it.
Blatant false advertisement

First time I use Food Panda for food I paid abt $37 by credit card. I was waiting for the food I realised the app was not functioning well only later I received an email say the amount I paid is return it - $37 The services an app is preposterous. Desire wasted Phoenix Restaurants didn't call me to explain right now the app is not working... BD Big Disappointment. Food Panda should be replaced by Food Pariah. There is no human touch involved. BD!

Ordered from a restaurant- the driver forgot the biggest part of my order. Actually we only got a small box with sauce and some pasta - an order of 11 items ended up being two items. Had chat with foodpanda - refund policy will only give me 50% money back. Was also in contact with the restaurant who verify that only a little part of the food was picked up. They even tried to get in touch with foodpanda. I am so amazed that this can be an option service when they treat their customers this way.

Most horrible company for food delivery. Late delivery, incomplete orders and the worst customer service. Please avoid using this platform.

Every single delivery takes more than an hour on average. What is wrong with food panda