foodpanda Avis 

Two times in a row, pandago delivery guys did not deliver what they collected to the recipient. Despite photo proof, I was refused compensation for the second time they did not fulfill my order, I was refused compensation as they said they already gave me compensation for their first mistake. I find this very unethical and unfair for the consumer as I had to rebuy the items that they took from me. This is a warning to all customers of foodpanda and pandago. They can steal your items and there is no accountability by the company for this.

Worst delivery platform to order from in Karachi. They often make you wait 70+ minutes after order confirmation and then cancel the order without informing. Never order through them

Worst platform to order food. I placed an order for pick up and went to pick up my order, was informed by the shop(which is a home business not a proper food shop) that the item I ordered is not available and I was asked if I’m ok to pick another item instead. I didn’t accept other items and asked the shop to cancel the order from their side and they didn’t. More than an hour been chatting with foodpanda agents no one is trusting my story, they keep calling the restuarant is not picking up and by the end they keep asking to proceed with my order. Finally the funny think I asked to cancel the order they said can cancel my order but I’m not eligible for refund. Because from their side is showing order is already prepared despite my side still preparing

Frequently missing items. This time it is so ridiculous that my main item and beverage is missing and only the side is delivered and NO ONE from driver to staff noticed???? And when processing refund they refunded me $3.50 which is waaaay below the value of the items. Not even including the money wasted on delivery and getting a fraction of the meal. When asked, customer service just says it is a system generated value that cannot be changed. Terrible.

Very bad experience.

Foodpanda's website has been very unstable and buggy recently, two of my most recent orders have their settings changed after I placed the order.

The first was delivery to pickup(I always order delivery, and Foodpanda has always defaulted to delivery for the many years I have used their services).

The second was to change my delivery time from 7.45pm to 7pm.

So do I expect the total cost to mysteriously change next time? Or my payment option?

I confronted customer service, and they were insistent their website was perfect. Nothing is ever perfect, especially when it comes to coding, and especially when a critical bug has already happened twice.

While I still was typing a response, customer service closed the chat window abruptly. Don't even pretend they couldn't see I was typing on my end, both conversing parties can always see when the other is in the middle of typing.

Supposedly free delivery for above 15 sgd. Yet was charged full amount.
Submitted complaint though app, no action taken, no email sent.
Chatted help centre once. Took so long to reply. Chatted help centre another time, they only mentioned they can’t do anything since it’s over 24 hrs.

But in food panda, the free delivery is AUTOMATICALLY APPLIED! So the mistake is definitely comes from your app. And when I as customer complained, you didn’t refund me but instead kept saying you can do nothing. Your app sucks! Your customer service too!
I feel like talking to robot instead of human!
Can only reply “sorry we can’t do anything as it’s over 24 hrs”

Your service is good but please at least ask customers if they would like to change restaurant if the food delivery will be more than 2hours . My dinner was preparing for 3hours.
I believe a family of 10 in the restaurant had already finish their food and reached home sitting in the living watch tv and im still waiting for my delivery.

Ordered pasta mania yesterday around 8:40pm waited for an hour no delivery done, food panda app show restaurant preparing food but restaurant already closed.

Contacted Food Panda team, the staff (David) only can assist to cancel n refund order, no compensation given as goodwill, it’s already past 10pm, most of shop already closed so in the end whole family of 4 need to eat instant noodles.

If restaurants cannot cater to order after 8:30pm, food panda shld stop the order, such unprofessional restaurant n services from Food Panda,

All these years, they never improve but got worst over time

Be careful on their groceries promo, make sure the calculation is correct. I bought items that costs $7.26 with promo of 42% discount I should be paying $4.2,but I was charged $5.2. I reached out to their customer service with screenshots as evidence but they refused to acknowledge that they’re wrong and ended the chat rudely. It’s not about the money $1, it’s such a dishonest way in doing business. So don’t believe in their promo, if you still want to buy from them just double check and be careful.

Unethical company.

1. My order was undelivered, Foodpanda refused to issue a refund and insisted that I must talk to their supplier myself because they say this supplier does own delivery. Oh and they couldn't reach the supplier so go figure it our yourself why we couldn't deliver :D

2. Monthly subscription auto-switched to Annual.

3. Contacting customer service is designed to be uncontactable for any non-linear queries. Don't bother with email , facebook messages, general feedback they never respond.

Thailand. Before that, I could subscribe for a month of pro subscription, but this time they scammed me and took the money for one year. They reject refund.
Also, their support is useless. And they often change my default payment method to cash which causes troubles.

In the beggening the platform was working very nicely, but with the passage of time, now their delivery riders are a bit rude. as far as i think they take more commission from the restaurant so the prices are going high and high. for example, i ordered chicken tawa piece from rizwan burger through foodpanda, they charged me around 700, but the rider was late so i decided to call and check for the order, i called rizwan burger and coincidencely asked tawa piece price, they told me 580, really!!??

Ordered from Burger King via Foodpanda app. Order 6 sets of burger meal but missing 1 burger (double fish burger). Requested for help and talked to the customer service officer on it. At 1st, I was told I'll be refunded with $1+ for the missing item. I was shocked. What burger cost $1+? Even the pasar malam burger are more expensive than that! I rejected and asked. Then I was told the refund amount will be $5+. Still to me, it wasn't enough. It was a double fish burger. Anyone who frequent burger king will know how expensive their burgers are, and it's double patty. I reluctantly accept the $5+ and told them to refund to my initial payment method. After about a minute or so, customer service told me to ignore the previous message in which I asked, which one. Then I was told the refund amount will be $3+. At this point, I was furious! Are you kidding me?! This is not a market where you can haggle the price. I asked why I was given 3 different amount, I was told that she made a typo error. So, how am I supposed to know I got the right one this time? Told to speak to the superior. Minutes later they called. She kept repeating it's a system generated amount, and they can't refund the amount that I requested (the price of a double fish burger, which cost about $7-8). Then I asked, if it's system generated amount, why was I given 3 different price? So, the person had a typo error more than once? And she kept repeating the same dialogue over and over again. The supposingly superior name was Jay, an Indian lady is really not helping the situation. She even said, because I rejected the amount offered (initial of $1+, so they made a different offer). Is this some kind of joke? And then told me its system generated and the last offer was $3+? Hello, I'm not begging for your "offer". I paid good $ for the food and not asking for free stuffs! You are supposed to do a refund based on the price paid! Just because the set meal itself is almost $11, so you're dividing it into 3 (burger/fries & drink) to get the $3+? It's ridiculous. Just a simple burger refund and this is the service that I get! Foodpanda top management, please do SOMETHING! You guys have a lot of bad reviews. Don't take customers for granted!

Wish I'd read reviews before ordering. Irfan, despite being told 3 times of my location, misdelivered. Alex from CS not interested. Eventually hunted down food but now cold. Shocking experience, does Singapore not have Trading Standards?

Poor experience, food delivered melted. When reached out to customer service they said they would not refund my order nor did they give an adequate description to why other than they have reviewed the order. The senior manager also kept repeating the same thing.

Absolutely dissatisfied by the service and the team. They closed the chat and said they cannot do any thing.
The order was for frozen yogurt that the store had not appropriately packaged to keep frozen- the images were sent in the ticket raised. To which the items were melted and had to be thrown away.
Foodpanda have not acknowledged that this has been wasted.

The website seems designed to take money out of your pocket. I had set my credit card as the default payment method and ordered food worth around $50. After waiting for two long hours with no delivery, I decided to cancel the order. They insisted I shouldn't, wasting even more of my time and patience. Eventually, they refunded the amount, but only through something called Pandapay, which doesn’t allow me to transfer the funds back to my credit card or bank account. As expected, it's impossible to reach any customer service representative since everything is automated. I’ll use up the balance and cancel my account for good.

PandaMart selling near expiry date product & refuse to rectify the issues. Rather lose loyal & freqent customer over such mistake then properly retifying the issue.

Great foods delivery.

Terrible customer service both Ryan and Justin are like parrots, keep repeating themselves. Received fish head dish with half the sauce spilled into the plastic bag, obviously the rider didn’t check. I told them to come back and pick it up as it was not what I paid for. They refused, so basically Foodpanda force customer to accept the food which is unacceptable. Should have stick to Deliveroo.