Fountain Filters Avis 

224
•
TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Excellent company to deal with and in my case having the option to buy just filter media if you already have a cartridge. Prices are competitive and their website is very helpful. Will definitely buy... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The team at Fountain Filters are excellent. I made an error on my online order and I received a very helpful phone call bringing this to my attention. This saved a load of hassle down the line. Del... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Yet again Simon has pulled out the stops. Been having issues with our borehole water. Talked through with Simon who knew all the answers. Sent me the right cartridges and everything is now fine. Haste... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

even though my under sink filter doesn't do what I want it to, I was pleased with the help I got from Fountain Filters. They did explain that it probably would not do what I wanted it to so I am waiti... Voir plus

À propos de l'entreprise

  1. Magasin

Écrit par l'entreprise

We help health and planet savvy people filter their own tap water. Simon and I have been helping people across the UK with a wide variety of water related issues and concerns since November 2011. We're passionate about sharing our expertise because we care about people getting the drinking and mains water that they're happy with.


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4,8

Excellent

TrustScore 5 sur 5

224 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

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A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

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4,8

Tous les avis

(224)

22 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Speedy service

They have a wide selection. Orders are sent out immediately. We had our order two days after we placed it.

23 mai 2024
Avis spontané
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Réponse de Fountain Filters

Sorry for my late reply. Thank you so much for taking the time to leave us feedback. We really do appreciate it. Lou & Simon

Noté 5 sur 5 étoiles

Replacement Cartridge

I have been using Fountain Filters for a few years now, and have always found their products of good quality. More significantly, their customer service, prompt dispatch, good packaging and sensible pricing, means I am pleased to give them a five star review.

8 mai 2024
Avis spontané
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Réponse de Fountain Filters

Thank you so much Tony for your kind review. We do the very best we can for our customers. We're just a husband and wife team and wear many hats. Lou (chief dispatcher!)

Noté 5 sur 5 étoiles

Great quality product with fast…

Great quality product with fast delivery . Shall use for all my filter needs .

13 avril 2024
Avis spontané
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Réponse de Fountain Filters

Thank you so much Stephen. Simon and I appreciate your feedback. Lou

Noté 5 sur 5 étoiles

Excellent support and Genuine products

I have regularly purchased genuine Doulton water filter cartridges for my Franke kitchen drinking water filter tap since we installed it 16 years ago. Due to a safari issue at my end, it appeared that Fountain-Filters were out of stock, so I scoured the internet and this resulted in me purchasing a filter that turned out not to be as described from an alternate supplier. I called Fountain Filters and they were very helpful in supplying genuine cartridges once more at a sensible price. I will be sticking with Fountain Filters for my future needs.

4 avril 2024
Avis spontané
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Réponse de Fountain Filters

Good old caching on a browser! We're glad we could help you out and we really appreciate your kind feedback. Have a lovely day. Simon & Lou.

Noté 5 sur 5 étoiles

Excellent product and service

Very prompt delivery. The tap was good quality and reasonably priced.

17 mars 2024
Avis spontané
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Réponse de Fountain Filters

Thanks for your kind words Ann. Simon and I really appreciate your feedback. Lou.

Noté 5 sur 5 étoiles

Wishing to replace our salt based…

Wishing to replace our salt based softener, Simon was prompt, informative, and patient whilst I deliberate my options.
We opted for a OneFlow+ whole house filter. Although this has only been installed for a couple of weeks we have already noticed the small amount of residue build up we previously experienced in the kettle no longer exists. We also will have to recalibrate our use of shampoo etc downwards. All in all pleasantly surprised with the results.

17 mars 2024
Avis spontané
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Réponse de Fountain Filters

More and more people are moving away from salt-based softeners and we're happy to provide the OneFlow+ as a product option. They are not easy to get hold of, so you are very lucky to have one in your possession. Thanks for your kind review. We appreciate that.

Noté 5 sur 5 étoiles

Excellent

Excellent
Ordered Friday received Saturday. Couldn't be better. Thank you

16 mars 2024
Avis spontané
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Réponse de Fountain Filters

That's good news! Thanks for giving us a review. Simon and I appreciate that.

Noté 5 sur 5 étoiles

I purchased the Dolby One Flow back in…

I purchased the Dolby One Flow back in 2020/2021. Initally I found that the product did not meet my expectations as I hadn't realised the system we bought was a conditioner as opposssed to a softener and the difference between them and the operational costs etc. I was offered a free replacement filter and later it was suggested that I opt for a higher Media Volume as our water is VERY HARD. Simon is very knowledgeable about water and so helpful! I had initally thought of getting a different system but Simon explained what I had purchased vs the options out there and I realised that actually the Dolby One flow higher media volume would actually better for us as opposed to a Harvey system. He also helped advised on the boiling water tap I purchased. Really informative and helpful. We've recently installed all the cartridges and waiting a few months to see how they perform but have noticed a positive difference with water taste and skin.

30 novembre 2023
Avis spontané
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Réponse de Fountain Filters

We do try to be as informative as possible. Our Doby OneFlow is a highly sought after product to treat hard water in the UK. We are here if you need any help. Thanks for your review. We appreciate that.

Noté 5 sur 5 étoiles

Friendly and professional

Received clear, unbiased, practical advice from the start. Delighted with the dual filter system we purchased & had installed 18 months ago. Just changed the filters and happy to say the after sales service is entirely as good. I will be returning for many years.

14 mars 2024
Avis spontané
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Réponse de Fountain Filters

Esther, what a lovely review for Simon and I to read. Thank you so much. And thanks for your feedback on our fitting instructions.

Noté 5 sur 5 étoiles

Very Helpful

Simon's telephone help and advice were much appreciated today. Thank you.

13 mars 2024
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Réponse de Fountain Filters

Simon loves chatting on the phone to customers. We are always happy to help and love that you took the time to review us. Have a lovely day. Lou

Noté 5 sur 5 étoiles

Great product well packed speedy…

Great product well packed speedy delivery works well

28 février 2024
Avis spontané
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Réponse de Fountain Filters

Thanks for your lovely feedback. The fact that you took the time to do this is greatly valued by Simon and I. Lou

Noté 5 sur 5 étoiles

O ring

Ordered a filter housing O ring, arrived on time with no problem and was a perfect fit and good price.

22 février 2024
Avis spontané
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Réponse de Fountain Filters

Thank you Paul for ordering from Fountain Filters. It can be difficult finding o-rings, but we do everything we can to help our customers out. Have a lovely day. Lou

Noté 5 sur 5 étoiles

Great service all round

Prompt response and took VAT off for orders to the Channel Islands AND free postage too. Item well packed. Great service all round. THANKS.

14 février 2024
Avis spontané
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Réponse de Fountain Filters

Happy your parcel arrived safely. Thanks for leaving us such lovely feedback.

Noté 5 sur 5 étoiles

Best and affordable water filter

My feedback echoes other previous purchasers feedbacks. Simon and Lou were very responsive in answering my queries as to which filter to buy and they came back with a comprehensive response. This had helped me make the the right purchase. The installation wasn't hard as I am a keen DIYer. I am really happy with my purchase.

13 février 2024
Avis spontané
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Réponse de Fountain Filters

Such kind and thoughtful words. Thank you so much for taking the time to leave us a review.

Noté 5 sur 5 étoiles

Replacement filter system for discontinued Eco3

Simon - what a star! From the moment I sent an enquiry about changing our water filter system due to our Eco3 system being discontinued, to asking for help during and after installation of the new one he couldn’t have been more helpful and approachable . We purchased the Fountain Filters Standard replacement filter system to replace our discontinued one and it arrived very quickly after ordering.

After we had successfully installed the new system we had a minor issue with a small leak. A quick call to Simon who suggested the unit might just need tightening up but if after tightening it was still leaking he would send out a new o ring . We followed the advice and managed to tighten everything up and it now works perfectly with no leaks . We are so pleased with our new water filter system and feel reassured that should we have any further issues Simon will always be on hand to help! Thank you so much for all of your help and patience helping us transition to our new system .

7 février 2024
Avis spontané
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Réponse de Fountain Filters

Thank you for leaving such a kind review. Simon and I really appreciate you for doing that. Always here if you need us.

Noté 5 sur 5 étoiles

Purchase of a water filter UV lamp

I tried to find this UV lamp at a reasonable price all over Europe. They are quite common in England but no company except Fountain-filters was willing to ship one of them to Sweden. The package arrived promptly and was well-packaged and in one piece

16 octobre 2023
Avis spontané
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Réponse de Fountain Filters

Thank you so much for your kind review. It's really not difficult to post things to Europe. Happy to do that anytime and very happy it arrived in one piece. Have a lovely day. Lou & Simon.

Noté 5 sur 5 étoiles

Good product

Good product, well-packaged and delivered promptly. I have bought the filter from this company in the past and will continue to do so in the future.

23 octobre 2023
Avis spontané
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Réponse de Fountain Filters

Thanks for your taking time out to leave Simon and I a review. We are very grateful of your support to our small business. Lou

Noté 5 sur 5 étoiles

Replacement filter for Franke Triflow

I wanted to replace the filter cartridge for my Franke Triflow water filter and came across this company. Their prices were competitive but more important to me was that they are local. I was even more delighted to find they are a small company. I got instant, personal service when I contacted them. Just great!

31 octobre 2023
Avis spontané
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Réponse de Fountain Filters

What a lovely review to read first thing in the morning. You are very welcome Bob. Thank you for taking the time to leave us a review. Have a lovely day. Simon & Lou

Noté 5 sur 5 étoiles

Great 3-way tap

Great 3-way tap, which was well packaged, with clear instructions. Our plumber commended the tap as good quality and easy to plumb in and connect to both water supply and under-sink filter. Looks brilliant in our new kitchen. Thanks to Fountain Filters for a helpful website and speedy delivery service.

6 septembre 2023
Avis spontané
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Réponse de Fountain Filters

Thank you Sue for taking the time to review our products and service. It means a lot to Simon and I.

Noté 5 sur 5 étoiles

Reliable supplier I have used for years

Replacement filter delivered promptly at a good price. Reliable supplier I have used for years.

14 octobre 2023
Avis spontané
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Réponse de Fountain Filters

Thank you so much for taking the time to leave us a review. That kind gesture means a lot to us. Simon & Lou

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