Futons 247 Avis 

370
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I was sleeping on a soft mattress on an electric adjustable bed when I got a bulging disc in my lower back. Even with physio I was in pain each morning. The monk roll has allowed me to continue sleep... Voir plus

Noté 5 sur 5 étoiles

I was searching around for where to buy a high qualify futon. When it arrived, it was amazing quality, I was honestly pleasantly surprised. I was a slight hassle and wanted to swap my futon for a th... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Hands down easily the best customer service I've ever experienced from Peter. Comunication, help and advice has been excellent all the way through. Brilliant company and gorgeous Grab! I first contact... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Our new futon is amazing - we have it on tatami mats and have added a woollen topper for supreme comfort - and we are sleeping so well. It is rolled up at weekends so we can enjoy the spacious feel... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de meubles
  2. Magasin de lits
  3. Magasin de futons
  4. Boutique de mobilier en pin
  5. Magasin de canapés

À propos de Futons 247

Écrit par l'entreprise



About Futons 247

Futons 247 is the internet trading site of The Futon Shop Limited. We are a family company, based in Plymouth, Devon, and have been working with futons and sofa-beds since 1994.

We offer a large range of futons and futon mattresses plus tatami mats and sofa-beds from Danish brands Innovation Living and Karup Design. We can deliver our products throughout the UK and back it up with a commitment to customer service.

Our Mission

Our company has 3 main aims: quality products, amazing service and great value for money! Our aim is to focus on the traditional aspects of futons and we work hard to ensure that all of our products are a high standard. We want our customers to get many good years out of their purchase and to tell all their friends too!

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Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

370 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 66 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,7

Tous les avis

(370)

47 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Bought one to replace mine of over 25…

Bought one to replace mine of over 25 years
A perfect replacement quality materials and manufacturing
Thanks

13 février 2026
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Réponse de Futons 247

Hi John - a futon man through and through! May this one serve you for another 25 years! Thank you for using Futons247 x

Noté 5 sur 5 étoiles

Good quality futon

Arrived as scheduled. Comfortable to sleep on. Quality seems very good.

13 février 2026
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Réponse de Futons 247

Thank you, Anna!!

Noté 5 sur 5 étoiles

Excellent service

Very helpful and an excellent product

13 février 2026
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Réponse de Futons 247

Thank you for 5 stars!

Noté 5 sur 5 étoiles

Stunning bed frame

Stunning bed frame, and the staff was lovely to speak to!

16 décembre 2025
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Réponse de Futons 247

Hi Emmanuelle, thank you for your kind words about our staff. We'll be sure to pass them along. Enjoy your new bed!

Noté 5 sur 5 étoiles

Professional service and quality comfy mattress so far

Ordered a single futon mattress for my oak bed frame. Due to personal circumstances, I had to upgrade it to double size futon mattress. I contacted the company two days after my initial order and they changed my order to double size futon mattress and I paid the extra cost on the phone. I spoke to a gentleman called Peter and he answered all my questions with professionalism. I received my futon mattress yesterday and slept on it for the first time last night. It was a comfortable sleep. So far every thing good, Though I will have a better opinion after using it for few months. I do recommend this company.

23 décembre 2025
Avis spontané
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Réponse de Futons 247

Hi Z, thank you for leaving such a thoughtful review, especially regarding your kind words about Peter - we'll be sure to pass them along. Enjoy your new mattress x

Noté 5 sur 5 étoiles

Very nice extra thick Monk Futon…

Very nice extra thick Monk Futon bedroll futon, prompt delivery, all straightforward and very happy with everything, as I was when bought a smaller futon from them years ago.

18 décembre 2025
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Réponse de Futons 247

Hi Joe, thank you for buying from us again and for taking the time to leave a review!

Noté 4 sur 5 étoiles

A Good Quality and Comfortable Futon

Our new Skandi futon looks lovely and has been a nice addition to our guest room. It was easy to put together and functions well. It is comfortable to sit on and is a good size. The quality is great too. The only reason we didn't give it 5 stars is because the natural colour looked more oatmeal on the colour chart whereas it's almost white in reality, which is lighter than we would have liked and it does mean that it will show any marks more easily.

16 décembre 2025
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Réponse de Futons 247

Hi Joanna, thank you for taking the time to leave such a detailed review. We're thrilled you love your Scandi futon, though we're also sorry that the colour isn't 100% what you wanted. If you order from us again at any point, we'd be happy to send fabric samples so we can make a perfect match next time!

Noté 5 sur 5 étoiles

A great place to find the right futon

Excellent advice from Futons 247 led us to choosing a futon and tatami mats that suit us perfectly. Replacing our bed with the right futon has improved the quality of our sleep and helped with my long term back problem. A great quality product, handmade by a small, friendly company who are great to deal with. I can highly recommend switching to a futon and these are the people to guide you through the process.

27 novembre 2025
Avis spontané
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Réponse de Futons 247

Hi Simon, thank you for writing such a thorough review and for your recommendation! Keep sleeping!

Noté 3 sur 5 étoiles

Good customer communication but not able to use

The communication and delivery were both excellent. Unfortunately, the cotton mattress caves in when in use and it is so hot, I couldn’t sleep. So it is now unused and occupies my room. Not sure what to do with it. Such a waste.

7 avril 2025
Noté 5 sur 5 étoiles

I was very well advised on the product…

I was very well advised on the product that most suited my needs. I then ordered the wrong size and they double checked with me and corrected my order !! The mattress arrived and I am very happy with it. If I need anything else futon related this will be my first ( and probably only) stop. I can't recommend them enough.

14 novembre 2025
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Réponse de Futons 247

Thank you for the recommendation, Adrian! It's made our day!

Noté 5 sur 5 étoiles

Great customer management

There was a delay completely out of the control of the seller but they kept me updated at all times. When it did arrive it's exactly as described and good quality

14 novembre 2025
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Réponse de Futons 247

Thank you for 5 stars, Geof

Noté 5 sur 5 étoiles

Tatami Mat Purchase Review

Tatami Mat Purchase Review

I’m genuinely impressed with my Tatami Mat purchase. From the moment I ordered, the communication was on point — clear, timely emails updating me on delivery times, no guessing, no chasing. That alone already set the tone.

When it arrived, the packaging was solid and secure. No dents, no damage, no loose corners — just neat, clean, and protected, exactly how you want something like this to turn up.

The mat itself is high-quality, firm yet comfortable, with that traditional feel that instantly grounds the room. Overall, smooth process, great service, and a product that actually lives up to the expectation. Would definitely recommend.

14 novembre 2025
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Réponse de Futons 247

Hi Leon, we appreciate the thought that went into this review and hope you continue to love your Tatami for years to come! Thank you x

Noté 5 sur 5 étoiles

Phenomenal customer service experience

Phenomenal customer service experience. Some of the items I ordered were delayed for quite a while due to the manufacturer. This delay ultimately meant that by the time I received the order, a manufacturing error meant that I needed to return some of the items. Peter made that process incredibly seamless and was an excellent person to work with throughout the process. Will absolutely order from here again based on this positive experience.

15 octobre 2025
Avis spontané
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Réponse de Futons 247

Hi Caroline, thank you for your review and recommendation - we'll make sure to pass your kind words on to Peter.

Noté 5 sur 5 étoiles

Second purchase

Second purchase, good customer service, and obviously happy with the products!

14 novembre 2025
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Réponse de Futons 247

Hi SJ - welcome back, you're now a true futon person! Thank you for making a second purchase and for taking the time to leave a review - it makes our day!

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