The staff that served me, the chap on the boot/shoe section (Sorry, don't know his name but it was Sunday March 22nd at about 14.20) and Cheryl on the till, both offered excellent customer service.... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Today I wanted to buy some summer walking boots. I was served by Helen in that department. She was extremely helpful, friendly, courteous and smiley. Normally I do not look forward to having to repl... Voir plus
L'entreprise a répondu
Pleasant welcoming staff upon entering . Well laid out store . Good selection of quality products . Staff have good knowledge of items on show , with every question I had regarding specific criteria... Voir plus
L'entreprise a répondu
Really helpful young lady, kerrie, at the bristol branch, helped us unpick best options for hiking boots and advice on getting the best out of them. protection, cleaning and ensuring a long life. Seem... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel de camping
- Magasin de vêtements de sport (activewear)
- Magasin de vélos
- Clud d'escalade
- Centre de randonnée équestre
- Magasin d'articles de course à pied
À propos de GO Outdoors
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Écrit par l'entreprise
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Coordonnées de contact
Royaume-Uni
- 0330 008 1555
- www.gooutdoors.co.uk
4,7
Excellent
251 k avis
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Excellent and helpful service by Josh
Excellent and helpful service by Josh, took his time to listen to a customer needs - gave great suggestions and advice to help.
Excellent communication skills - asset to the company and we will be re-visiting
23 mars 2026
Avis spontané
Réponse : GO Outdoors
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Maxine went above and beyond in her…
Maxine went above and beyond in her helpfulness. I shop there regularly and always deal with supportive staff. It's important to go into a store in order to actually see all the stock available. It's amuch better getting a personal experience than buying online.
4 mars 2026
Avis spontané
Réponse : GO Outdoors
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Réponse : GO Outdoors
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Excellent service at Go Outdoors Bootle…
Excellent service at Go Outdoors Bootle - Harry was extremely helpful and knowledgable
23 mars 2026
Avis spontané
Réponse : GO Outdoors
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Ordered online
Ordered online, Jacket arrived in a waterproof packet. My wife is very happy with her new Peter Storm jacket. Colour was the same as listed online. Easy to order. 5 stars.
16 mars 2026
Réponse : GO Outdoors
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
I went into go outdoors looking for a bike lock
I went into go outdoors looking for a bike lock for my motorbike. I asked a member of staff where they are located. A young chap called ciaran helped me locate them, and then proceeded to give me advice on what would be best for me. i dont normally leave reviews but ciaran was splendid to chat too and I think his kindness should not go unnoticed
22 mars 2026
Avis spontané
Réponse : GO Outdoors
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Rebecca is a credit to Stockton branch
Rebecca is a credit to Stockton branch, she has a great personality very knowledgeable, helped both myself and husband achieve the right footwear.
21 mars 2026
Avis spontané
Réponse : GO Outdoors
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Friendly and helpful
Very helpful and friendly lads at Lincoln go outdoors! Helped me get my roof tent on my car and stayed after their shift ended
9 mars 2026
Réponse : GO Outdoors
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Rob couldn’t have been more helpful
Rob couldn’t have been more helpful. Very knowledgable and professional whilst still being friendly
23 mars 2026
Avis spontané
Réponse : GO Outdoors
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Fantastic customer service from Codie…
Fantastic customer service from Codie at GO Coatbridge, was able to assist with my issues on my OEX Heiro stove and helped with choosing an upgrade to the Jet boil Flash
Many thanks
Stephen
23 mars 2026
Avis spontané
Réponse : GO Outdoors
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Warren jack was amazing he helped us…
Warren jack was amazing he helped us find what we needed and helped out a lot.
23 mars 2026
Avis spontané
Réponse : GO Outdoors
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Was helped by Liam
Was helped by Liam
Very informative and got me a great deal.
Would definitely go back for the service alone.
23 mars 2026
Avis spontané
Réponse : GO Outdoors
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Today I wanted to buy some summer…
Today I wanted to buy some summer walking boots.
I was served by Helen in that department. She was extremely helpful, friendly, courteous and smiley.
Normally I do not look forward to having to replace such mundane but very important items of footwear such as walking boots. But in this instance, Helen turned the experience into an easy possibility, with smiles , willingness and jollity. Very special thanks to HELEN !!
23 mars 2026
Avis spontané
Réponse : GO Outdoors
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Must be a joke!!!!!!
Every order made in sale has been cancelled. What's the point of a sale if there's no stock?????
16 mars 2026
Réponse : GO Outdoors
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Friendly and knowledgeable staff
Friendly and knowledgeable staff, esp Lorna at the till
23 mars 2026
Avis spontané
Réponse : GO Outdoors
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Paid for my item to have it cancelled 5…
Paid for my item to have it cancelled 5 days before my daughters birthday
16 mars 2026
Réponse : GO Outdoors
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Absolutely fantastic service from Katie…
Absolutely fantastic service from Katie D, Clare, Jo and Chelsea! They were all very helpful with me purchasing my tent today in store. Thank you so much for your help.
Katie D especially went above and beyond to sort me out.
Definitely recommend this store for service.
Thank you, Danielle
23 mars 2026
Avis spontané
Réponse : GO Outdoors
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Very disappointed
Very disappointed! I renewed my membership to purchase some Solomon walking shoes. Paid for the membership, shoes and postage.
I was then informed that they were not available. The money for the shoes is apparently being refunded but the postage and membership is not! I will never shop at Go Outdoors again!
9 mars 2026
Réponse : GO Outdoors
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
My order of one item got cancelled but…
My order of one item got cancelled but I was not refunded the postage or the price of a membership.
9 mars 2026
Réponse : GO Outdoors
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Helpful, knowledgeable staff
Monty came over to help me with picking the right shoes. He wasn't pushy, took a genuine interest in what I needed them for and gave me lots of useful information. We were quite impressed as he appeared young. I'm happy with the purchase and the service.
21 mars 2026
Avis spontané
Réponse : GO Outdoors
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
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