Such great customer service, they actually found my insurance cheaper than advertised. Really really helpful! Nick the guy on the phone was friendly, helpful and clear. Usually hate these type of call... Voir plus
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I had a great experience thanks to Wassim Mouichi. He took time to understand what I needed, shopped around to find me the best price, and explained everything clearly. He was friendly, professional a... Voir plus
L'entreprise a répondu
I spoke to Finn Hamsher today to get a new insurance quote. Finn was very resourceful and patient with all my questions about my insurance process. He was very knowledgeable and helpful with all my qu... Voir plus
L'entreprise a répondu
Alice was very helpful on the phone, she called me a few days ago regarding my renewal and I wanted to check for comparisons first. I called back as Got You Covered was the best quote. She also ass... Voir plus
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À propos de l'entreprise
- Courtier d'assurances
- aussi dans
- Agence d'assurance
Écrit par l'entreprise
Got You Covered is a UK insurance broker established in 2017. Based in Twickenham, we have a team of 140 employees and help customers across the UK find car, van and home insurance. We specialise in helping people whose circumstances can make affordable insurance harder to find. This includes car and van insurance for drivers with previous motoring convictions, past claims or a low no-claims bonus. We also arrange home insurance for homes at risk of flooding, as well as unoccupied, listed and let properties. Our work has been recognised across the insurance industry. In 2026, we won the Insurance Collaboration Award at the British Insurance Awards and were named Personal Lines Specialist Broker of the Year at the National Insurance Awards. We were also named one of the Top 100 UK Brokers. Got You Covered Limited is authorised and regulated by the Financial Conduct Authority, firm reference number 771679. Customers can contact our friendly UK-based team by phone or through our website. We offer annual and flexible monthly payment options, with payment by Direct Debit or card. Whatever your insurance needs, our friendly UK-based insurance professionals have …Got You Covered!
Coordonnées de contact
Webb Ellis House, Rugby Road, TW1 1DS, Twickenham, Royaume-Uni
- 02038905160
- admin@gotyoucovered.com
- www.gotyoucovered.com
4,7
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Got You Covered Car Insurance.
The man who answered my enquiry was brilliant. He explained everything to me.
29 septembre 2026
Réponse de Got You Covered
Hi Tulsi,
Happy to hear Jiliow was able to help! Thanks for the 5 stars!
All the best,
GYC.
They’re really quick to call you 24/7…
They’re really quick to call you 24/7 when buying insurance but actually trying to get ahold of them after is the most difficult thing, I ended up canceling it because of the reason. Even to cancel I waited 45
Minutes on hold
29 septembre 2026
Réponse de Got You Covered
Hi there,
We’re sorry to hear about your experience and the time you spent waiting to speak with us. We understand how frustrating this must have been, especially when trying to cancel your policy. Thank you for your feedback, which we’ll use to help improve our service.
Best regards,
Olivia at GYC
Understandable and competitive
Very clear and factual, easy to understand. Also a very competitive quote. The agent was very helpful.
29 septembre 2026
Avis spontané
Réponse de Got You Covered
Hi Patrick,
Happy to hear our agent was able to help you get set up! Thanks for the 5 stars!
All the best,
GYC.
Réponse de Got You Covered
Hi Mohammed,
Thank you for your feedback. We’re sorry to hear you were unhappy with the amount of documentation requested and the cost. We appreciate your comments and would welcome the opportunity to discuss your experience further. Please contact our team at admin@gotyoucovered.com so we can look into this for you.
Best regards,
Olivia at GYC
Clear, understandable processIt was very important for us to speak…
It was very important for us to speak to the right person, clearly and with trust. Mr. Leslie with whom we did our policy was very informing, clear and precise with good english pronanciation for us the non english persons. The process was very convenient for us and the handling very professional.
29 septembre 2026
Avis spontané
Réponse de Got You Covered
Hi Petros,
Thanks for the 5 star review! Pleased to hear Leslie was able to help you get set up!
All the best,
GYC.
Great customer service
Great customer service , really helpfull in finding the best price for me
28 septembre 2026
Avis spontané
Réponse de Got You Covered
Hi Jordan,
Glad we could help you find a great deal on your insurance! Thanks for the 5 stars!
All the best,
GYC.
Réponse de Got You Covered
Hi Andrew,
Happy to hear Samy was able to provide a positive experience! Thanks for the 5 stars!
All the best,
GYC.
Unfortunately I forgot the lads name…
Unfortunately I forgot the lads name but he was extremely polite , helpful and accommodated me appropriately which I am very appreciative of. The reference was BRJZ10PC01 if that helps
28 septembre 2026
Avis spontané
Réponse de Got You Covered
Hi there,
Really happy to hear Nik was able to get you set up! Thanks for the 5 stars!
All the best,
GYC.
Hi I’ve just got covered with you
Hi I’ve just got covered with you. Andrew helped me through getting my insurance and he was brilliant !! He was very clear and explained everything clearly. He is a great ambassador for your firm .
Cheers Barry
28 septembre 2026
Avis spontané
Réponse de Got You Covered
Hi Barry,
Thanks for the 5 star review! Happy to hear Andrew was able to help you get covered!
All the best,
GYC.
Jayden was amazing
Jayden was amazing, he listened and answered all query professionally, documents were updated and I’m happy with my cover. Thanks a lot Jayden!!
28 septembre 2026
Avis spontané
Réponse de Got You Covered
Hi San,
Happy to hear Jaden was able to help, thanks for the 5 stars!
All the best,
GYC.
Have been with GYC for a few years
Have been with GYC for a few years. They always find the best rates and cover for my buildings insursnce. Renewed it today with Matt who was brilliant. He clearly explained the policy and answered all my questions clearly and precisely, he was a pleasure to deal with.
28 septembre 2026
Avis spontané
Réponse de Got You Covered
Hi John,
Happy to hear Matt was able to process your renewal with minimal fuss! Thanks for the 5 stars!
All the best,
GYC.
Réponse de Got You Covered
Hi Farhan,
Happy to hear Wassim was able to help! Thanks for the 5 stars!
All the best,
GYC.
Very simple and easy to talk to and…
Very simple and easy to talk to and helpful ,, got two cars insured with got you covered..
4 septembre 2026
Avis spontané
Réponse de Got You Covered
Hi Paul,
Thanks for the positive feedback! Happy to hear Furqan was able to help!
All the best,
GYC.
Had the pleasure of speaking to a very…
Had the pleasure of speaking to a very enthusiastic bloke from West London he was a blast. Very efficient and got me my insurance at a reasonable price considering my previous driving record 😅 unfortunately I'm useless at remembering names but I'm sure he will know this review is directed at him.5 star would and will recommend.
25 septembre 2026
Avis spontané
Réponse de Got You Covered
Hi Adam,
Happy to hear Wassim could provide a positive experience and get you covered on a policy that meets your needs! Thanks for the 5 stars!
All the best,
GYC.
Amazing team
Amazing staff, the young man that helped me was incredible and did everything to make me fully informed and heard. Great service and would highly recommend to anyone
25 septembre 2026
Avis spontané
Réponse de Got You Covered
Hi Natasha,
Happy to hear Sahib was able to help you make an informed decision on your car insurance! Thanks for the 5 stars!
All the best,
GYC.
Réponse de Got You Covered
Hi George,
We're always happy to help! Thanks for the 5 stars!
All the best,
GYC.
Absolutely brilliant
Absolutely brilliant, The person I spoke to was so helpful and tried his upmost best to get it sorted for me there and then. Pleasure to do business with as this is my 2nd time I've ever had insurance.
Hope to build my NCB's with them.
18 septembre 2026
Avis spontané
Réponse de Got You Covered
Hi there,
Happy to hear our agent was able to help! Thanks for the 5 stars!
All the best,
GYC.
Great service, best quote!
I dealt with Samy and he was amazing, very helpful and professional and got me the best quote and cover. If the premium is right I’ll keep using them!
18 septembre 2026
Avis spontané
Réponse de Got You Covered
Hi Huw,
Happy to hear Samy was able to secure a great deal on your insurance! Thanks for the 5 stars!
All the best,
GYC.
Excellent customer service
Excellent customer service, good price given
19 septembre 2026
Avis spontané
Réponse de Got You Covered
Hi Nazia,
Happy to hear Ridwan was able to help you find a great deal! Thanks for the 5 stars!
All the best,
GYC.
AVOID THIS COMPANY AT ALL COSTS.
AVOID THIS COMPANY AT ALL COSTS.
I’ve never experienced service like this in 6 years of having car insurance.
They answered quickly when I was purchasing the policy and taking payment, but once I raised issues and asked to make a complaint, everything changed.
You can be on hold for HOURS and nobody answers, promised callbacks don’t happen, and emails go completely unanswered.
It has now been 5 days of trying to get through with no resolution.
I also questioned charges that were not clearly explained to me, including fees I initially understood to be part of the insurance premium.
You’re given a 14-day cooling-off period, but how are you supposed to cancel or make changes within that period when you cannot get through to anyone?
It’s extremely concerning how quickly they respond when taking your money compared with when you actually need help.
Absolutely shocking customer service. Avoid at all costs. I will be taking this further.
25 septembre 2026
Avis spontané
Réponse de Got You Covered
Hi Zeenat,
I'm sorry to hear you weren't satisfied with your experience, this is not the level of service we aim to provide. I am unable to locate your policy using the information provided, please can you email your contact details to admin@gotyoucovered.com and I will contact you directly.
Kind Regards,
Olivia at GYC
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