Grosvenor Mobility Avis 

Pete who came to demonstrate the bed was very polite and respectfull The two men delivered my bed were very efficient and quick .The bed itself is very comfortable and worth every penny. So those thinking about buying a bed --‐-go ahead you will not regret it .

We're really pleased with the chair we got for our mum. The men who delivered it were really helpful and friendly with her.

We feel we was mis-sold a rising reclining chair, we was assured the chair would last a lot longer than any other shop brought chair and worth the double in price cost. The chair broke within 4 years but over the 3 year warranty, the bottom foot rising bit is no longer straight and at an angle. I called Grosvenor first time to see if one of their repair team could repair at a charge to us, this was a definite no but gave a number to call who explained call out charges etc then when I explained what was wrong they advised to send photos to grosvenor and purchase a part but they still may not be able to repair and could end up with no working chair at all.
I did try to find someone independent to come and look at repairing the chair without success.
I then called Grosvenor again and spoke to Tony who advised how the chair has possibly broke (we disagree that any of these has happened) and quoted £1400 for the part and fixing and that was all he could do. We're very disappointed this is the case an we can purchase a shop brought for 1400 and have a new chair every 2 years. The original cost of chair was £3000.00

No doubt the equipment supplied by Grosvenor is good but hat advert turns me right off and I have doubt other as well. He has no expression in his voice or his face, It is dreadful.

will bring a chair to your home and show you how it works and let you try out the chair.will explain what extras you might like to buy ie reading light,the staff were i spoke to the phone were polite and helpful Donna i spoke to several times delivery time was as expected six weeks James and Simon who delvered the chairs were brilliant..One thing i would say is do not take the first price offered they will come down in price.i would use them again

When my daughter requested a catalogue from Grosvenor for her gran for a bed and chair.every one at Grosvenor was very nice and helpful.my mum got her bed and chair on Wednesday the 27 of March and the delivery was excellent

Very pleasant team, very happy with my purchase, swift delivery. Happy with my experience. Would recommend.

We have had 2 visits from darrly who brought the bed in to show us how it all worked and went through all the mattress options and even gave us some good advice about sleeping positions and pillow choices. He was very helpful and friendly and made sure we had chosen exactly what we needed for our medical needs and he fully explained what would happen after we had placed the order and then we got a follow up call to make sure everything was OK and that we were happy with everything. I look forward to receiving our bed from them and i couldnt recommend them highly enough. Thanks for all the help

Excellent. From the time we made an enquiry about a recliner chair, the company have given us excellent service keeping us informed about our order. The chair arrived with two men who were very helpful and explained everything to us. The chair is very well made and extremely comfortable for someone with a bad back. Highly recommend.

Very good service. Delivery was quick and efficient. Over all good value for money.

Had a great experience with Kevin Shaw
Very well demonstrated my mother was made to feel comfortable and happy with the process she has recommended him to her sister , can’t wait for the bed to arrive.

Paul Mendelssohn a sale rep for Grosvenor Mobility arrived on time, he gave a very good presentation of the riser /recliner chair and all the options available. Including fabrics. He was pleasent and polite the whole time.
The chair was delivered by two very polite compentent young men Simon and James. The gave me a full working demo of the chair.
The only down side id say is I think Grosvenor Mobility needs to look at thier marketing. They left a cardboard box with a teddy and a packet of out of date shortbread biscuits and future offers.
I bought a high spec leather chair. In all my years of buying leather furniture I think a leather care kit would have been far more appropiate. I mean what am i to do with a teddy? I have no children or grandchildren.

Hi Neal,

I wanted to send a proper thank‑you for helping me with my car tyre after I hit that pothole. What was a really stressful moment ended up feeling better because of your calm, kind approach, and I’m very grateful.

Thank you as well for the brochure you left — I’ll be passing it on to my mum. It was also really good to learn about your companys efforts to supporting neurodivergent people through employment. Support like that is still far too rare, and its a great deal to see a workplace making that kind of positive difference to you.

Thanks again for your help.

Emma x

All the representatives I spoke to were excellent. The chair was as I had asked and it merges well in style and colour with my existing suite. The chair is very comfortable and easy to use.Cannot praise them all too much Thanks

From the initial visit from Steve to the delivery yesterday 16th March I found the service to be excellent. From my initial order in January I unfortunately was taken to hospital with a heart attack & the company kindly held the delivery to my return home.
I would most definitely rate the product & service highly & recommend Grosvenor Mobility to friends & family in the future.
A very satisfied customer.

Cameron was on time, handled the demonstration competently and gave me the details l needed to help me. The whole experience was very helpful and so easy to complete the purchase.

From the initial consultation with a salesman to the final installation of my adjustable bed the respect and service I have received from Grosvenor Mobility has been absolutely first class. The salesman was very knowledgeable, answering all my queries honestly and without any sales pressure whatsoever. He single-handedly carried a sample bed and mattress up two levels to give me a proper feel for what I was buying advising me on all aspects relevant to my ability and comfort. Delivery was within the timescale advised and I was given ample warning of the two hour delivery slot. The men arrived on time, were polite, quick, removed old bed and mattress, installed new one giving me full instructions on how to operate the functions of the bed all in under an hour! Fantastic. Definitely a five star company I have no hesitation in recommending to anyone. Thank you to everyone involved.

Salesman very polite and honest.
Made sure we made the right choice.
Phone sales person got an early appointment for us.
Delivery and fitters were excellent.
Overall, a great experience.
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EXCELLENT knowledgeable
patience service.

Kevin Shaw, the Rep from Grosvenor really knew his stuff. He listened to our reasons for being interested in a riser recliner chair and factored these needs into his discussions with us. He was then also able to demonstrate how these would all be met by using a chair he had brought along for the purpose. Dad is currently being hoisted but once in the demo chair Dad was actually able to be supported onto his feet and walking frame. Game changer!