Always fantastic service at the Manchester pharmacy - Chad consistently goes above and beyond. As do many of his other colleagues who are so helpful, kind and courteous.
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Lisez les avis des autres
I was missing a few items from my order, but Jemma from Health Exchange support was incredibly helpful. She quickly arranged for the missing items to be sent out straight away and took the time t... Voir plus
L'entreprise a répondu
Yet again DPD have failed to deliver. I have had deliveries outside office hours and had to reschedule clients. Just not good enough, despite me calling and speaking to an advisor who said they would... Voir plus
Quick efficient service. When there are any issues they are quickly resolved by customer services. Wide variety of products available at competitive prices. Able to pay on account which is very help... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Pharmacie
- Entreprise pharmaceutique
- Fournisseur de produits de beauté
- Grossiste en produits pharmaceutiques
- Pharmacie en ligne
Écrit par l'entreprise
Healthxchange Pharmacy was founded in 2000 and has since become one of the most trusted and respected suppliers of pharmacy products to medical professionals with an interest in integrative and aesthetic medicines and treatments.
Coordonnées de contact
79 Great Portland Street, W1W 7LS , London, Royaume-Uni
- +44 (0)330 995 7999
- orders@healthxchange.com
- www.healthxchange.com
4,2
Bien
107 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 22 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Healthxchange
Hi there,
Thank you so much for your review. We are so glad you find us to have a prompt service and that you are enjoying our website. We appreciate the feedback and look forward to your next order.
Warm regards,
The Healthxchange Team
Réponse de Healthxchange
Hi there,
Thank you so much for your kind review, it is truly appreciated. We are so grateful that you have chosen to partner with Healthxchange and look forward to your next order.
Warm regards,
The Healthxchange Team
Save yourself and your patients and DO NOT USE THIS PHARMACY
Long time customer but the experience just gets worse and worse. I wish I never opened an account and built my special policy prices over the years. Shame you can only source some products directly from them, otherwise I would not use them at all. Now actively in search for other pharmacy that offers the products they have just so i don’t have to use them again. They don’t care about their clients nor their clients’ patients. All about profits no care. Never again.
8 avril 2026
Réponse de Healthxchange
Hi Maria,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear how disappointed you feel, particularly as a long-standing customer.
In this instance, the order placed was for cold chain medication. Our courier made two compliant delivery attempts, however the delivery was not accepted by the patient and was subsequently returned to our pharmacy where a pharmacist has safely disposed of it. Therefore this cannot be re‑sent, as doing so would pose a patient safety risk. Patient safety is, and will always be, our top priority.
To help avoid this situation in future, we always recommend ensuring patients are fully aware of their delivery date and are available to accept delivery, or alternatively arranging delivery to the clinic address so the patient can collect directly.
We can see that our Customer Services manager has already been in touch to explain this, however we hope this additional information helps to clarify the situation.
We regret that this experience has led to frustration, and we’re disappointed that it has impacted your perception of our service. We want to assure you that our policies are designed around regulatory compliance, medicine integrity, and patient safety - never profit at the expense of care.
We hope that we can rebuild our partnership and continue to work together to deliver excellence in aesthetics.
Warm regards,
The Healthxchange Team
I did not receive my order and I had…
I did not receive my order and I had clients organised to come to clinic
2 avril 2026
Réponse de Healthxchange
Hi Mary,
Thank you so much for taking the time to leave us a review. I want to begin by saying I am genuinely so sorry for your experience here, this is not what we want for our customers and I will ensure this is resolved immediately for you.
I have reached out to you to support further with this. Please do let me know if there is anything at all I can do to turn this experience around for you.
Warm regards,
Jemma C
The Healthxchange Team
Réponse de Healthxchange
Hi Lorraine,
Thank you for taking the time to leave us a review, it is very appreciated. We're so glad to hear you have had a positive experience with us.
Warm regards,
The Healthxchange Team
Great service from ordering to…
Great service from ordering to delivery, don't shop anywhere else!
Thank you
7 avril 2026
Réponse de Healthxchange
Hi Angela
Thank you so much for taking the time to write such a lovely review. We are delighted that you have chosen us as your trusted partner and look forward to your next order.
Warm regards,
The Healthxchange Team
Very helpful staff
Very helpful staff
Talked me through refunding and redoing an order on the website
7 avril 2026
Réponse de Healthxchange
Hi Geoff,
Thank you for taking the time to leave us a review, it means a lot to us. We are so glad that our Customer Services team supporting you with your order and will ensure your kind feedback is passed on to them. We look forward to serving you again soon.
Warm regards,
The Healthxchange Team
Always do helpful and orders always…
Always do helpful and orders always prompt. Amazing service
30 mars 2026
Réponse de Healthxchange
Hi Shauna,
Thank you so much for the lovely feedback, it means a lot to us. We are so glad your experience is that our team are helpful and that deliveries arrive promptly, this is exactly the level of service we aim to provide.
Warm regards,
The Healthxchange Team
Great experience!
Great website, very good customer service and always dispatched and delivered on time!
30 mars 2026
Réponse de Healthxchange
Hi Dr. Edmond,
Thank you so much for such a kind review, we truly appreciate your feedback. We’re delighted to hear that you’ve had positive experiences with both our customer service and deliveries, as this is exactly what we strive to provide.
Warm regards,
The Healthxchange Team
Absolutely amazing !!
27 mars 2026
Réponse de Healthxchange
Hi there,
Thank you for your review, it means a lot to us. Thank you for being a loyal customer, we look forward to your next order.
Warm regards,
The Healthxchange Team
Réponse de Healthxchange
Hi there,
Thank you so much for taking time to leave us a review, it means a lot to us.
We are glad you are happy with our services and look forward to continuing to support you.
Warm regards,
The Healthxchange Team
Comments
Im not too keen on the new website and ordering, it is moredificult than the old one
26 mars 2026
Réponse de Healthxchange
Hi Jeff
Thank you so much for your feedback, it means a lot to us. I will pop you an email shortly as I would love to get a bit more information on what parts you aren't keen on, in order to feed this back to our tech team. We are always looking to improve so any feedback is valuable to us.
Thank you for being a loyal customer and continuing to shop with us.
Warm regards,
The Healthxchange Team
Quick customer service and resolution
10 avril 2026
Réponse de Healthxchange
Hi Anjli,
Thank you so much for taking time to leave us feedback. We will pass this onto our Customer Service team who will be delighted to hear this. We look forward to your next order.
Warm regards,
The Healthxchange Team
Seamless ordering process with prompt…
Seamless ordering process with prompt delivery,an efficient service that allows me to extend an exceptional service to my clients!
26 mars 2026
Réponse de Healthxchange
HI Dr. Liz,
Thank you so much for your kind feedback, it is truly appreciated. We are so grateful you have chosen us and look forward to continuing working together to deliver excellence in aesthetics.
Warm regards,
The Healthxchange Team
Easy ordering and quick delivery.
Easy ordering and quick delivery.
Very impressive service
31 mars 2026
Réponse de Healthxchange
Hi Dr. Phillip,
Thank you for your kind feedback and support. We’re really pleased you found the ordering easy and delivery quick.
Warm regards,
The Healthxchange Team
Réponse de Healthxchange
Hi Hannah,
Thank you for your feedback and support. We’re pleased you found our new website easy to use, and that you had a smooth and efficient experience with us.
Warm regards,
The Healthxchange Team
Réponse de Healthxchange
Hi Basim,
Thank you for taking the time to leave us a review, your feedback means a lot. We are glad you are happy with our services and look forward to continuing to support you.
Warm regards,
The Healthxchange Team
Never had a problem with this pharmacy
Never had a problem with this pharmacy. Very efficient and great communication. Very well organised.
Thank you
25 mars 2026
Réponse de Healthxchange
Hi Sarah,
Thank you for taking the time to leave such kind feedback, we truly appreciate it. We are so glad you have had such a great experience with us.
We look forward to continuing to work with you to deliver excellence in aesthetics.
Warm regards,
The Healthxchange Team
Réponse de Healthxchange
Hi Awais,
Thank you for your kind feedback. We’re really pleased you’re happy with our service and pricing.
Warm regards,
The Healthxchange Team
Réponse de Healthxchange
Hi Charlotte,
Thank you for your lovely feedback. We’re really pleased to hear you’ve had such a positive experience.
Warm regards,
The Healthxchange Team
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