Hulltrains Avis 

I travelled on Hull trains last weekend from London Kings Cross to Hull and was very impressed. The train left on time, was extremely clean and the staff were all very friendly. I was also happy with the ticket price I paid. I will definitely be using their service again. Well done Hull Trains.

Don't pay extra for 1st class, it's anything but!!!

Staff very sensitive to the fact that no alcohol served Mon-Thur, to the point they cringe when asked for it, apologising all the while. At least empower your staff with the reason why! Jokers!

It's clearly a regular occurance. What poor understanding of your market...I get it's 'a first world world problem' but when you pay significantly more for first class, you expect just that, not a meal deal!

LNER for me, thanks for nothing Hull Trains.

One star because I am generous. Yet again another last minute cancellation.

Booked a cycle reservation, and the store was locked. Got asked to stand in the corridor, until I get off. Luckily, it was the next stop. Not impressed.

Bought a 1st Class ticket and the whole experience is terrible .
The staff are absolutely great but Coming back in the evening . Only tea , coffee and soft drinks available through the week. No other choices compared to other operators . I know this is a 1st world problem but paying extra for a 1st class ticket is usually where this price is justified . Worst of all the carriage I was booked in smelt off dried urine !!. Not good .. I will be selecting the LNER ONLY box from now on .

Used the Hull Trains service to travel from Hull to London Kings X and wow, I was deeply impressed by the quality of service. Super clean carriage and spotlessly clean toilet And the staff where super attentive and professional. 10/10 and will book again soon

I decided to use Hull Trains after a long gap due to the many breakdowns / delays a few years ago, but sad to see very little has changed. Arrived at Brough today to catch the 06:37 to London, to find once again the service has been cancelled due to a “train fault”, with no Hull Trains or station staff to advise passengers what to do. Hull Trains unfortunately cannot be relied on for business travel if you need to arrive to meetings / get to London on time.

First class service is not worth the premium with the very basic service provided. A choice of coffee, tea or water. No other soft drinks, no alcoholic drinks like most other long distance train operators provide. A choice of two hot sandwiches. No other catering options. Covid is no longer an excuse for this barebones service when other operators are able to bring back a full service.

2:17 minute train journey and you cannot get a glass or bottle of water!!! After asking a member of staff this was stopped due to the pandemic. Over priced rail tickets, unreliable service and crap customer service! Embarrassment on the city of Hull.

Had a good experience on Hull Trains in first class yes the tickets are expensive for what you get but definitely worth it staff were welcoming and polite and gave a warm reception on my trip from London to Hull on the 8th and returning on the 10th October the only somewhat improvements needed is the selection of food needs reviewing having allergies to branston pickle I’d like a just cheese or ham and cheese sandwich also for the price I definitely think you should get access to the first class lounge so you get a little bit more value for money having social anxiety i thought I’d get a first class ticket and hope my anxiety doesn’t flare up and certainly didn’t flare up I felt relaxed and “at home”

Well. They’re a company. They exist but they’re nowhere near trustworthy.
DO NOT USE if you want to get anywhere on time.
DO USE if you have shedloads of time on your hands because you’re likely to be able to use the tickets for your cancelled train on a different train and then get a delay repay (IF THEY ACCEPT IT). And essentially after a sh*tload of stress get your journey for free. 2 years ago they cancelled 75-85% of their trains. Got refunded every time.
Last week they cancelled the train, they only said I could get the next train 2HOURS LATER. And now are refusing every single delay repay application. They’re the absolute worst company that exists on the planet.
I’d much rather just get ripped off completely and them not respond to my messages or ever exist at all than the current situation of giving FALSE HOPE and run their 1-2 trains out of the 10 that are scheduled!
If you ever do manage to get on that one trip then there is No catering or any service on this service. Just a plain train shell that occasionally gets you from A to B.

Last train cancelled from London to hull on a Saturday night with no warning after the challenge cup final leaving vulnerable people stranded in London. You are a disgrace.

The website is so complicated to use in order to book tickets! It needs simplifying.

Sally was awful, so rude and inconsiderate, with an ego against passengers. I kindly asked her to upgrade my ticket when she sniggered and walked off into the kitchen, and then when she saw that I was trying to read her name tag she yelled ‘Sally!’ When she acknowledged. The worst experience on a railway. Do not travel on Hull Trains if you value customer service, there is none.

The carriage smell overwhelmingly of a gents urinal. It's literally like standing in a gents that needs a good clean.

Only some trains seem affected.

Staff are VERY aware of the issue it seems, so why aren't you sorting this out Hull Trains?

Staff are great, trains are clean, on time and efficient. It'd be 5* but, wow, that smell for 2 hours! In first class too.

Train journey was cancelled due to lockdown at the start of April. I’ve sent several emails and had one reply asking me to send my unused tickets. I’ve replied saying I was due to pick them up from the station so don’t have them! No response for weeks despite sending more emails.
Where’s my refund?!

Sent some tickets to hull trains for a refund over 6 weeks ago due to them cancelling services i have heard or received nothing you cannot contact them on the phone a complete nightmare, sticking with lner in future.

Cancelled my train 2 months ago, amongst other train companies , theatres etc due to Covid. Everyone has refunded my money apart from these cowboys...not fit for purpose

New hull trains. Quiet, smooth, on time. Just one major flaw: they smell of urine. Taken 2 trains this weekend to and from Kings X and they both smelled awful. The smell isn't from the toilets as it's the same whereever you are in any carriage.
It definitely needs sorting out.