Hulltrains Avis 

There service was no better than a cattle truck. So overcrowded that safety was comprised. Will never travel with them again.

Wanted to purchase Online via their website. Tried to pay for ticket but system kept corrupting my address so could n't progress to pay. Used online chat who were slow and advised I call Telesales. The number they gave me was invalid so advisor gave alternative number. They then closed chat before I could confirm all OK. Telesales advisor helpful but did n't have seat or price I wanted online as was only an online offer. I paid and was advised to collect ticket at station on day of travel. Hopefully that will all go to plan. I've used Hull Trains a lot and onboard the team are excellent but the booking process is flawed. Shame to leave such negative review.

My 10:48am train from London KX to Doncaster was cancelled, subsequently was delayed for over three hours. This was incredibly frustrating as it impacted my plans, but I understand these things happen.

I submitted the process to get my refund on the day of my train (16th November). On completion of the form I received an email stating “ We aim to provide a resolution In 10 days with a maximum of 20”

This is now over 22 working days since the submission was made for my refund for my outbound journey, it’s very much injury to insult it’s taking this long.

What an actual joke of a company, I’ve not even had any communication or acknowledgement from the emails I have sent to the customer service team.

Looking forward to the return journey home on the brand new Paragon train 17:48 out of KX first class. Whilst the train was nice it was the overpowering smell of being in an old people’s home absolutely shocking the stench of ammonia not very pleasant at all.

Not as good as LNER who share the same east coast line route to Kings Cross, however usually quite a lot cheaper especially for 1st Class

Dull trains
Cancelled the 10.52 from Beverley to KX so stranded Apparently there where taxis outside to take us to Brough but no one on station to tell us ! No brainier.
No one to tell us what to do or where to go. Reliant on other train companies to inform and help Negotiating a 3 train journey back to KX and Now standing on 3 rd with a 3 hours delay for important engagement
No one from Hull insight to afford advise ot assistance at all p
Shocking disgraceful service don’t travel with this outfit
Used to be excellent by the way

DULL TRAINS
25th Oct. 18.02 DON-KGX.
Im disabled. Me and my carer decided to travel on their doncaster to kings cross service.
I use crutches and leg braces. On boarding the train it was packed solid, full and standing, including vestibules. The train manager was in the vestibule. I explained my disabilities and their "disabled peoples protection policy" along with my carer and was told to sit, on the floor, in the vestibule until the train emptied out. I pointed out i was not happy with the response and was told i could have a senior managers email and mob no if i wasnt happy. Because of my disabilities i was unable to get up from the floor and suffered all the way to kings cross. I contacted hull trains today, 28/10/2019 and was fobbed off as the lady i spoke to wasnt interested. She also had no idea of what their "disabled peoples protection policy" was.
They are well know in the railway industry as "DULL TRAINS"
Its ironic that their M.D. Ms Cheeseman mentions, in their onboard magazine, boasts about being the no1 train operating company in a few years and has, in the past.

Absolutely shocking

I have been using Hull Trains for years and I am a frequent user of Hull Trains, recently the service has been appalling, cancelling trains last minute. My Train was completely cancelled on the 9th due to power failure. I have put in for compensation and heave heard nothing back from them, I called up customer services just to ensure they have received the claim and they completely fobbed me off by saying that it will be 20 working days before I receive anything which goes against their T&C's on their website. They had complete disregard and didn't even attempt to provide a solution.

Use another train company to get where you are going, unreliable and not really bothered about the customer, which was never the case a couple of years ago

My train from Kings Cross to Hull has been cancelled for the 3rd time. It is due to a fault on the train again. I have been charged £112 to take the 17.22 direct to Hull so I don't have to get a train to Doncaster and then travel by road or wait until nearly 8pm to arrive home at 11pm.
I tried to claim compensation last time but the website would not submit my claim.
I have seen numerous cancellations on the early morning service from Beverley to London recently.
This is not an acceptable service and I will not be taking Hull trains again.

My East Midlands train Sheffield to London was cancelled owing to a trackside fire, so had to travel via Doncaster. I was allowed on to the 0710 Hull Trains train with no extra payment even though, I was told, there is no reciprocal agreement with East Midlands. Staff told me this was a goodwill gesture. Pleasant on board staff, and litter was collected twice during the journey, which was fast and comfortable.
Confusingly, this train was in GWR livery!

Shockingly bad.Dirty,out of date carriage. It was called First Class but there was nothing First Class about it.Unprofessional, rude food/drink service girl who simply has no place in the service industry.Messy, smelly, kitchen area.No room to put luggage. Truly the worst travelling experience I have had in a very long time. Avoid this train company.

Carrage shook so much struggle to drink coffee. No food in first

Oh no!
The staff of Hull train are not no keen for their job
The reason why is that because all of Staff who works for HUll Train are British original one I strongly believe from HUll
secondly they hiring staff without experience and they can not provide feedback for foreign why they were unsiccessful.
Moreover their customer service is awful can not provide your reference number for case and as well as they NOT KEEP PROMISE FOR RESPONSE
Perhaps I have that bad experience because I am foreigner here

Oh dear. Hull trains cancelled both my outward and return journeys in early October. I had to book new tickets with LNER and submitted a compensation claim with Hull. They advised a 20 day response time (are Hull trains living in the 21st century?), but failed to even meet that over-long timescale. Poor performance all round.

First class is very spacious, free wireless internet, free food and hot drinks, food is reasonably nice. Staff very friendly.