Kudos Showers Avis 

Recently I had a seal on my diverter flap split and did the usual thing searching online for a replacement as could not remember the name of the company from where the glass panels originally came.
I found the Kudos website and it rang a bell in my head so I contacted them enquiring about a replacement seal as the shower had only been installed for under a year.
I received a rapid response from them asking for a copy of the purchase receipt and a delivery address.
This was about 2 o’clock in the afternoon and within 24 hours a new seal arrived.
I only wish other companies were as good as Kudos for customer service, I was kept informed via email as to what was happening and provided with a tracking number as well.
If you are looking into having a new shower fitted I thoroughly recommend getting one from Kudos as their after sales is second to none.

A six years ago, I installed a Kudos glass shower enclosure. Unfortunately, recently, for no apparent reason, the side panel simply exploded into thousands of small pieces! Fortunately, no one was showering at the time! I immediately contacted Kudos and must say that they immediately acknowledged my claim and sent free of charge a replacement panel, which I installed in less than two weeks later. Kudos also informed me that the explosion into thousands of pieces meets the industry safety requirements for glass shower enclosures, as the glass doesn't have sharp edges when broken. It's hard to argue with that, but I think if these panels were laminated, they would be even safer. Nevertheless, it's worth noting Kudos' quick response and free delivery of a new replacement panel. I only paid for the re-installation. I can definitely recommend Kudos not only for the high-quality products, but also for the unquestionable recognition of my claim and the very efficient handling of the matter by customer service.

Had a ‘jumping’ sliding door on a peninsular shower. Quick response requesting a video and got a quick reply suggesting how to fix it. Very prompt and helpful.

I have recently been in touch with Kudos for some spare parts for my shower cubicle. The speed and quality of response regarding my query was fantastic!
I cannot recommend them highly enough - excellent customer service!

Thank you Kudos

Slipped in the shower and broke the drain cover. Found the Kudos team to be very helpful and pointing me to a different firm that could provide the drain cover, even sending a photo and hyper link.
All sorted now - many thanks to the team for their swift and professional response to my issue.

Needed a replacement seal for my L-shaped shower bath screen. After a lot of time spent looking on Amazon & eBay, found the Kudos Showers website.

They shipped the item quickly, kept me updated, and it arrived next day and was carefully packaged. Good price too,

After recently having a number of our bathrooms refurbished and having 2 Kudos Showers fitted, we noticed that one of the door seals was damaged and contacted Kudos immediately for advice and guidance on how to proceed in having the door seal replaced.

From the outset, Kudos customer service was extremely helpful and advice and guidance was forthcoming in abundance, and once proof of purchase had been confirmed, a replacement set of door seals was placed on order and subsequently despatached.

I could not have been more impressed with the after sales service from Kudos Showers, in particular their spares department, polite, courteous and wholly professional at all times; unquestionably one of the best after sales customers services that I have experienced - plus, the Kudos shower is a great quality shower. Thank you!

Excellent customer service!
I have a fairly old Kudos shower unit and I needed to replace the seals. I didn't know what model the shower was so rang Kudos. They quickly identified my shower and I was able to order the replacement seals.
I'd also like to say that the quality of my shower is excellent. Also the customer service representative I spoke to was friendly, helpful and efficient

Great customer services and problem solving.
We had a problem with our shower door not closing after our en suite had been revamped. The builder assured us that the shower door was fitted correctly but wre still having problems closing it and the bottom seal splitting.
Kudos sent one of their engineers out, Kevin, he identified the issues straight away and rectified it for us. We now have a fully functioning shower door. thank you

The quality of the Infinite Shower side panel and door is simply superb ! Solid construction that blows the run of the mill competition away. I will not look anywhere else when replacing my other shower next year.
The customer service from the factory is beyond reproach. What a rare find these days - best of British.

Very helpful staff in the Sales Department dealt with my guarantee claim swiftly and efficiently. It gave a very good impression of Kudos and its attitude towards customer care.

After almost 20 years I decided to relace all the seals on my Kudos Shower.
There was difficulty in ensuring I had the correct seals but the Customer Services Department was excellent.
After a few interactions I now have a complete set of the right size seals.
Thank you Anne

The best customer service I have ever received! I needed a spare part for my shower screen. Requested help via email. They telephoned, looked into it for me, and advised which part I needed confirmed via email. I had a query about the spare part, so I phoned Kudos customer service, and they answered within a couple of rings. Anne was very helpful and knowledgeable. What a breath of fresh air, no holding music, no overseas call centre which has no idea of what they are talking about, and no default answers. Really, really helpful and proactive. The shower screen product is also of fantastic quality. Thank you, Kudos, the Customer Service Team and especially Ann! :)

Needed to source a shower spare part but was unsure which one. I contacted Kudos customer service who were most helpful and replied to my request within minutes. With their reply I was able to order the part I needed with minimal fuss. So extremely satisfied with the company all round.

Having recently required spare parts for my 20 year old Kudos Shower I tried searching the internet for the parts which varied in price from £5.00 to in excess of £20.
Being unsure as to the “Quality “ of these parts I decided to Contact Kudos directly , after my initial e-Mail I was contacted Rebbeca Watson who sorted out which parts I required and informed me how to order my parts online from Kudos Spare Parts Dept.
The parts were ordered and received with 48 hours.
In my opinion this was excellent customer service on the part of Kudos Showers with a special thanks to Rebecca.

Absolutely brilliant service !! Ordered on 29/4/2025 arrived 30/4/2025 Great team work KUDOS from a very satisfied customer.

Great communication and help when ordering parts for my tri fold shower screen door.
Prompt service and excellent customer service with a recent aftersales issue.
My experience with this company has been faultless.

Faulty Kudos Orinial-6 shower. Terrible communications, calls and emails ignored. Don't trust the warranty, it's completely worthless!!!

I would give less than 1 star if i could. Ordered a 1500 x 800 shower tray which we noticed bowed slightly in the middle by 4 mm told that 5mm is the tolerance. Tray has been laid flat on a concrete floor ready for installation as bathrm was taking longer than expected. All systems go, shower tray installed on a sand/ cement mix, then covered with plastic to prevent scratching when final works being done including tiling. Took plastic off and we now have 20mm bow in middle. KUDOS say this is impossible to happen and not a manufacturer defect despite the photographic evidence. All that was repeated by michael is this is physically impossible unless stored upright which it was not! No help, no replacement, no curtousy discount on a replacement just in a round about way told im lying. As i confirmed its been flat and im being told its impossible when laid flat. My advice to anyone buying from Kudos, run away. Lots of makes out there please choose wisely!

I needed a couple of rollers for my 15 year old shower screen, I spoke to customer service they identified my needs and sent the replacements the next day.
Excellent service.