Kudos Showers Avis 

Excellent customer service from Anne when I requested a spare part that had broken, thank you!

Excellent service received from Becky Allen, I had an issue with a product item from a different supplier, to then find out that Kudos were in the process of manufacturing the same style product, I contacted Kudos for some guidance to see if their product would fit the shower tray we had already installed as it was for a pentangle shape enclosure. Becky confirmed their product was in the process of manufacturing and would be available soon, but no instructions available at that point. I waiting a couple of weeks and then I received an email from Becky sending over the instructions, I hadn't even prompted the response so she had me on a list of follow ups and sent them as soon as they came available which I was really impressed with.

I then asked if their Pentangle Enclosure would fit the shower tray from a different supplier that we had already installed and Becky confirmed that yes the enclosure would work. I met with my clients this morning and gave them this alternative option and they were very pleased with the solution and agreed to proceed which means I can now finish the job with assurance.

I have since processed my order with my distributor, and Becky has even come back to me and confirmed that Kudos has received the order.

Becky you are a great asset to Kudos delivering the customer service that is so important and greatly appreciated.

Good luck

Contacted the customer services team for advice regarding ordering a replacement part and received great service from Michael who was knowledgeable and very helpful. Although there was an issue with one of the replacement parts on speaking to Lyndsey in customer services she very helpfully arranged for speedy delivery of parts needed. Both Michael and Lyndsey offered the best customer service we’ve received in a very long time would definitely use Kudos again.

Purchased our Kudos shower in 2007, it was an investment piece & still looks as good as it did then apart from the chrome paint peeling from the waste which as it is under a chrome cover you can't see it but was becoming worse. I tried to source a replacement online but could only find white plastic waste replacements. The business that supplied the shower is no longer in operation so I contacted Kudos, I received a reply the next day requesting photos then the next day I was advised that they had located a spare part & would send it to me. I was delighted with the swift response and so grateful that I could keep the good look of my shower. The service received was exceptional!

Our sliding door shower has been totally reliable for 18 years only needing a new runner wheel last week.
Brilliant customer support helped me order the part needed which arrived 2 days later.
The shower is now like new again !

I have owned a Kudos shower screen since 2013 and I needed a replacement seal for the base of the glass. I was initially unable to find the correct seal on the web site and sent a request for advice on Sunday and I received a really helpful responce on Monday morning - rapid! After sending the request I actually found the correct seal and ordered a replacement on Sunday and received it on Tuesday - again rapid.

The customer service is superb

Have had an Original Classic pivot shower door for several years and needed to replace vertical door seal. Kudos customer services team could not have been more helpful in advising on procedure to accomplish this with little effort.

Very helpful customer service and so efficient!

I have a Kudos folding bath screen and needed to repair some of the hinges. Although I did not buy direct from Kudos they were extremely helpful in supplying replacements parts FOC without question. From start to finish my query was dealt with in less than 24 hours. I am extremely grateful for their help and very impressed with customer service.

I purchased a property which had a (now) out of production Kudos Corner Curved Shower unit, which had seen better days, in the bathroom.
As I was unable to replace it like for like the customer service department at Kudos informed me of the spares that were available.
That information was just the ticket as they were exactly the parts needed to refurbish the shower enclosure.
Not only that, they also provided me with the full assembly document I needed.
Unbelievable service!!
Huge thanks to all who dealt with my enquiry.

I lost a small plastic clip while fitting a Kudus Divera shower enclosure . My email for a replacement part was answered within an hour asking for a few details. A few days later the part appeared in the post - fantastic service

I had a fall in the shower at home and sheared one of the hinges on the ‘flipper’ . I contacted Kudos via their customer service on their website.
Their response was quick, they asked for some further info and despatched the hinges within 24 hours.
It was a pleasure to deal with such good customer service, it is indeed a rarity these days.
If there were 6 stars to give , I would.

Initially ordered on the website, this wasn’t great and whether it was my lack of knowledge or lack of an intuitive website design, I struggled to both identify the right product and then there was an inability to track the delivery other than email. Once I contacted the sales dept, service was excellent. They were responsive, I spoke to Lindsay who was extremely helpful. The diagram and installation information she shared helped to clarify both what I’d ordered and how to install. We have have our enclosure for 10 years, and with new seals and sealant it looks like new again. Thankyou.

Fast efficient response to my technical problems
The shower screen I purchased 6 years ago is as good as the day I purchased it - excellent quality

Fast, helpful, professional, above and beyond.

Had an excellent experience with Kudos. Efficient, swift, helpful. Delightful lady Anne helping me with my query. Could not have been better. My query was resolved !

Fantastic service so helpful

The genuine Kudos parts I received were absolutely first class. The wheel kits were easy to fit at the top of my curved glass shower door. The bottom guides have put the door back to its original condition. Although it is 13 years old, it now performs like new. Thank you

Really great service. I had an issue with payment. Kudos contacted me by phone after I emailed them and resolved the issue immediately. Without going into too much detail they displayed an exceptional level of customer care and relationships.

Excellent support for our shower screen which is beautifully made and looks great :)