Kudos Showers Avis 

After researching a new shower tray, found the connect2 tray by kudos, looked perfect, slim line and fast water flow.
Ordered 1400x 800x 35mm. Once arrived checked tray looked fine, until plumber arrived this weekend, he noticed the depth was 40mm?

I rang hoping to order spare parts for our Kudos four panel bath screen as I was having difficulty ordering on the website. ( old and techno phobic)
Lindsey explained it is not possible to order over the phone but she would send me a link and that if I had any problems to get back to her. To my surprise the process was simple.
I appreciated that Lindsey offered on-going support if I was not successful.
Thank you Lindsey.

What fantastic service. I had an issue with one of the screw fittings on a shower that had been installed two years ago, which was my fault. Once the part had been identified, replacements were sent without any discussion re blame or payment. Thank you Gemma for your help.

The response from the spares team was quick, accurate, polite and helpful, especially as the part I was looking for was for an 18 year old shower enclosure.

Bought the Original Kudos Pivot door enclosure 1200x800 which included the easy plumb plinth kit.
Having installed it following instruction's at the time was very happy.
Unfortunately about 2 weeks following installation we could here cracking noises coming from shower tray.
I contacted Kudos regarding the issue and advised to check no movement of shower tray, I asked if current number of feet was suitable for such a large shower tray and told it was the right kit (they did offer to send out an engineer at a cost of £60). Having rechecked installation I decided to add extra feet (kudos feet I might add) and the cracking noise stopped, happy days.
Two years later the shower tray had a hair line crack appear, with water starting to get through so I decided to replace the shower tray, no mean feat when it was installed using shower panels but to ensure a good fit I decided to buy the same shower tray and to my amazement Kudos has completely changed the fitting instructions.

Original instructions advised:
6 feet supporting the shower tray
Marine Ply 18mm between the floor and bottom of the supporting shower legs (so on floor with feet standing on ply)

The New instructions advised:
9 feet supporting the shower tray
Marine Ply 18mm now placed directly between shower tray and feet (so between bottom of tray and top of feet)

Shame I cant include pictures of original instructions and new ones so you can see the difference, its no wonder the tray has failed.

I have written to Kudos but they have completely ignored my e-mail.
Such a shame as the quality of the shower is great but they obviously identified an installation problem which they changed unfortunately the damage has already been done………. .

NO they have not addressed it, they came out with an excuse about standardisation of the range but this was a complete structural change to the installation of the shower base wish I could put pictures

I have two Kudos shower enclosures and, although 19 years old, they are still perfectly serviceable. I contacted Kudos and was pleased to hear I could still get the replacement seals and fitting instructions that I needed to make them like new again. Otherwise, I would have been throwing away two perfectly good enclosures. Well done Kudos, what a refreshing approach. I will certainly be actively seeking out Kudos products in the future. Many thanks for your expert help.

Had a shower screen fitted a year ago and one of the seals had perished. Contacted customer service and they had a new one sent out next day. Can’t fault that.

I emailed Kudos over the weekend, received a very helpful reply Monday morning ie within one working day, from their Customer Services Manager Gemma. Nothing was any bother in helping me source what I was looking for.
After emails between us I received a very comprehensive list of products needed to pass to my shower room installer.
I would definitely recommend Kudos, it was a first class service. Thank you Kudos/Gemma very much.

I was in a corner. I broke a hoze in my friends loft that was 15 years old and irreplaceable. I was going to have to replace the whole bathroom because the hoze is very specialised and integrated. Kudos in 2 mins knew what I was talking about, had one in stock and sent me a pic. Put one in the post and it was correct. They saved me a friend and at least 6k

Faultless customer service and our bath screen has been brilliant. After almost 10 years the bottom plastic seals have gone brittle at the ends. Can't complain and still easy to buy spares.
A brilliant company.

I don’t normally give reviews, but the response from the Technical Help Desk was so extraordinary that I feel compelled to do so. Incredibly fast (24 hours maximum) and very helpful advice. It gives you confidence to keep purchasing Kudos products, knowing there is such good support if you have installation problems.

Following my initial review of Kudos where I gave them 2 stars I am now happy to report that they responded the next day with an offer to send an engineer to fit a replacement door. We at first declined as we had had enough at this point however they insisted and in the end we said ok. I am now glad we did as we have a really great shower enclosure professionally fitted.
I also hope they as a company learnt from this experience.

e mail to technical ,reply within 24 hrs , assistance with ordering , delivered next day very helpful , efficient and willing to provide an excelent service

Speed of service.
I needed clarification on a part.
I used the website contact form and had a reply very quickly. I was given more than enought information to resolve my issue. Thanks.

Really helpful in identifying and confirming the shower sliding door wheel fixtures which needed replacement. (Shower fitted in 2011 so the quality was obvious)
The parts were delivered two days after placing the order and fitting instructions sent by email.
Perfect fit and easily installed. Great service.

Fantastic experience as it was last time Gemma and Emily were very efficient and delivered great customer service, I cannot fault there attention to detail brilliant
Will recommend to everyone fantastic product and service

exceptionally helpful i needed a spare part for a long ago discontinued shower i sent them an email of the shower and they sorted me out with the correct part within minutes.

MA Gas and Plumbing

Needed set of seals for Kudos 910 curved side entry corner shower installed 20 years ago. Contacted Kudos who directed me to their Website, Spares, where a full set (7 seals) is available at, I think, reasonable cost £30. Better than Shower Seals Ltd. Next day delivery £9. Received goods less than 24 hours after ordering. Shower back up & running same day. Brilliant service impossible to improve. Thank you.

I contacted Kudos regarding a shower waste and trap that I had damaged in the process of cleaning. The trap was over 10 years old but Kudos were extremely helpful and sourced a replacement for me which was supplied free of charge within three days of the original enquiry. This is excellent service and greatly appreciated. Well done Kudos.

I'd bought a bow shower, side panel and tray, but didn't have the cover caps for the top of the frame. Contacted the Sales Department by email. I got a quick reply and they were sent out the next day, and for FREE! Amazing customer service! Thank you!