Kudos Showers Avis 

Never had customer service like this - it was fantastic. I bought a shower screen 4 years ago from Sanctuary Bathrooms, stupidly I lost 2 screw covers, completely my own fault. I tried numerous times to obtain replacements from Sanctuary but didn't really get any meaningful responses. I contacted Kudos Showers directly and they immediately assisted and now I have the covers in the post.

Go direct if you can - most helpful company I have spoken to in a long time

Great customer experience. Have a Kudos shower enclosure which I needed some spares for. Raised a question to the spares department and got a prompt response and have now ordered what I need

extremely helpful, brilliant service

Kudos shower tray connect 2 has split around the drain on the shower tray. Spoke to Kudos who were not interested about my problem and were trying to say i fitted it incorrectly before they even looked at it. I actually watched the plumber fit the tray correctly.
I asked Kudos about the lifetime warranty and they said i have had it a while now. The tray was fitted six months ago. Oh it is £60.00 for the engineer to attend and if he found it was not faulty that is what they will charge you. £60.00 FOR THE ENGINEER TO COME OUT WHAT A JOKE GOING TO PUT IT ON YOUTUBE WITH ALL THE PROBLEMS THIS TRAY HAS.

We had a seal missing from our shower screen, reported to Kudos and the spare part was sent out next day. We are absolutely delighted with the quality of the product and the service has been amazing. Thank you to Lindsay xxx

Recently I had to repair a curved corner kudos shower enclosure as the main door had come off.
After speaking to Emily about which exact model it was, she was able not only to supply all the correct parts needed, but also supply an original fitting manual which was incredibly handy to have!
Thankyou for all your valuable help Emily!
Great experience from a customers point of view.
All new parts & seals fitted, looks like new again.
Thanks again
David

Fantastic customer service Anne thank you

I have contacted the company for some installation explanations and they have been very helpful with diagrams and web links.

Great company , really helpful sorting my issues

Following a successful install a screw cover was missing from the bath screen hinges. Contacted customer service through the web contact page. Anne responded the next day, sent the part via Royal Mail on the same day and then we received the part the following day. Excellent service. Thank you

Wednesday:Phoned customer service to enquire about faulty shower door handle 3 year old.Informed to contact sales by email with photos as it’s covered by 5 year guarantee.Didso.
Thursday: Received email that part to be shipped
Friday:Part received
Brilliant after sales service

Hi Kudos,

 

I would just like to offer some feedback as we don't always get recognized when staff are going the extra mile. I have had a problem with some shower glass, and I have been speaking with Gemma Burns, she was exstremly helpful, answered anything I asked and called me back a few times to give me an update. Elliot and Adam in the bespoke department also went above and beyond to push the order along to help keep my customer happy. They really have been amazing and would just like to offer a thank you for their time and going the extra mile.

Happy Customers 🙂 

I purchased a glass shower enclosure with ceiling stabiliser bar which is absolutely beautiful and high quality.
I noted that one of the bolts was missing (the fitter did not inform me so I realised after a few months). I made contact with Lindsey in customer service who was extremely helpful and has helped me to replace the missing part.
I would highly recommend this company and their products.

I had a door seal which needed replaced.
I e-mailed the company and received a response within 24 hours, which their website promised.
The matter was dealt with by Gemma, the Customer Services Manager, who advised that the part was in fact still under warranty and confirmed that a replacement would be sent out straight away.
Most impressed with this excellent service.

Lindsay was very helpful. She answered my request immediately. I found what I was looking for and ordered the same day. The item arrived the following afternoon. Thank you.

I spoke to a very helpful young lady who guided through your website in order to find the parts I required. Within 24 hours of ordering my parcel was delivered and I was able to fit them the following day. The parts were exactly as ordered and fitted perfectly. I have dealt with Kudos on several occasions and always received first class service, which is not very common these days. Thank you.

A very pleasant young lady helped me with an order query. She answered my email promptly and solved my problem. I have used this company before and will continue to do so, when necessary, in the future . Excellent customer service!
Thank you.

The bespoke measure service appointment was 3 November 2023 and shower screen was finally installed on 13 March 2024. I did not receive the service I expected and was without a usable shower for over 4 months (18+ weeks). Issues included delay in first fitting appointment, part of the order not delivered, bespoke panel then didn’t fit, replacement panel delivered was broken, next replacement finally all fitted. I would like to thank Sean the fitter who was very understanding, pleasant and did a great job. I can completely understand that one or two things can go wrong, but this was too many. Despite customer service saying they were working to resolve the issues, I felt they were trying to justify the situation; 2-3 weeks Christmas close-down, seat tile in situ but not stuck on at time of first measure, no control over their distributor for handling and dispatching. They didn’t seem to see this inconvenience from the customer’s perspective, nor did I receive a follow-up email on completion to apologise and hope I was happy, that would have gone a long way. The bathroom supply shop I bought through gave me a discount because they had not been able to provide a timely service. This local firm prides itself on customer service and I hope that Kudos will in turn offer them a similar ‘good will’ gesture.

Great customer service with help purchasing shower door seals. Perfect fit and arrived quickly.

I phoned Customer Services and spoke with Gemma, re: split shower seal. I had to email proof of purchase. I received follow up email, then replacement seal dispatched next day and I received the following day. Great, friendly service. I couldn't have asked for any better. Many thanks.