I would like to give James D a 5 star review because he has been so helpful in sorting out my insurance payments. James took the time to work out my over payments and deduct it form the other payments... Voir plus
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This is my car insurance, to day is 28 September 2026. Around 3 months 5 days I started a clam for a taxi running into to the back of our car, I got the car fixed. But I'm still waiting to be paid... Voir plus
The lady I spoke to was very efficient, patient and helpful, and she took the time to make sure all my needs were met. I don’t usually deal very well with this sort of thing, but she made the whole ex... Voir plus
L'entreprise a répondu
Amanda was lovely to speak to very polite and explained every to me helped me sort my insurance start away with a brilliant price
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Ladybird Insurance searches the U.K's largest insurers to find insurance deals that suit your personal needs and driving history.
Coordonnées de contact
St James House, 27-43 Eastern Road, Romford, Essex, RM1 3NH, Royaume-Uni
- 01527 390 240
- info@ladybirdinsurance.co.uk
- www.ladybirdinsurance.co.uk
3,8
Bien
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Good service
27 août 2026
Avis spontané
Réponse de Ladybird Insurance
We always appreciate customer feedback and are pleased to hear you were happy with the service.
Do not buy insurance those scammers
Ladybird insurance replied to my feedback last time and gave me their email to contact them I did emailed them unfortunately still no reply from them . I’m still waiting for money to be refunded . It shows how does these company make people and government fool . I should have get at least some of my money back as I cancelled Insurnace within 14 days ( cooling off period ) . I’ve paid £166 deposit . After cancellation they demanded another £155 what a joke .
23 juillet 2026
Avis spontané
Réponse de Ladybird Insurance
We're sorry to hear of your experience, your complaint has been acknowledged, and we ask you to allow us the full complaint timescales as stated in your complaint guide. If you would like to discuss this any further please do not hesitate to contact us at help@rcib.co.uk.
Calm and reassuring
Calm, friendly agent who dealt with my concerns quickly and efficiently
24 août 2026
Avis spontané
Réponse de Ladybird Insurance
We always appreciate customer feedback and are pleased to hear you were happy with the service.
Went straight forward
24 août 2026
Avis spontané
Réponse de Ladybird Insurance
Thank you for insuring with us and thank you for the feedback.
Réponse de Ladybird Insurance
Thank you for insuring with us and thank you for the feedback.
I called due to an error on my…
I called due to an error on my insuramce it was dealt with quickly and promptly in a friendly helpful manner thankyou!! No long waits on the phone and good to speak to a real person not a computerised system.
21 août 2026
Avis spontané
Réponse de Ladybird Insurance
We always appreciate customer feedback and are pleased to hear you were happy with the service.
Brilliant customer service
James D is a brilliant adviser, clear and concise. Delivered exceptional customer service!
21 août 2026
Avis spontané
Réponse de Ladybird Insurance
Thank you for your review, we really appreciate your comments about James. We will pass on the feedback
I would like to give James D a 5 stars because
I would like to give James D a 5 star review because he has been so helpful in sorting out my insurance payments. James took the time to work out my over payments and deduct it form the other payments and lots of things that sounded really complicated. When James D explained it to me he was clear and to the point. This helped me to understand what had happened and where the confusion began. He gave me alternatives on how to sort things out which resulted in my payments being reduced. Excellent work James D fantastic customer services.
21 août 2026
Avis spontané
Réponse de Ladybird Insurance
Thank you for your review, we really appreciate your comments about James. We will pass on the feedback
Ed who I spoke to on the phone very…
Ed who I spoke to on the phone very good communication went out his way too help me !!!…
This is the sort of staff a company needs I would employ him
21 août 2026
Avis spontané
Réponse de Ladybird Insurance
Thank you for your review, we really appreciate your comments about Ed. We will pass on the feedback
Réponse de Ladybird Insurance
We always appreciate customer feedback and are pleased to hear you were happy with the service.
Easy to phone
Easy to phone. Couldn't solve my question but that's fine for now. I was able to ask a few questions before buying a policy.
17 août 2026
Avis spontané
Réponse de Ladybird Insurance
Thank you for insuring with us and thank you for the feedback.
The lady who helped me today was…
The lady who helped me today was absolutely amazing , ani was very patient and very helpful
17 août 2026
Avis spontané
Réponse de Ladybird Insurance
Thank you for your review, we really appreciate your comments about Ani. We will pass on the feedback
It was very good and easy
14 août 2026
Avis spontané
Réponse de Ladybird Insurance
Thank you for insuring with us and thank you for the feedback.
Réponse de Ladybird Insurance
Thank you for insuring with us and thank you for the feedback.
Good very easy to use
11 août 2026
Avis spontané
Réponse de Ladybird Insurance
Thank you very much for the review, it’s great to hear things went well.
Excellent Service and Great Price
8 août 2026
Avis spontané
Réponse de Ladybird Insurance
We always appreciate customer feedback and are pleased to hear you were happy with the service.
I cannot remember the last time we have…EXCEPTIONAL service
I cannot remember the last time we have received such efficient, polite, and professional service. Louise was incredibly helpful and resolved our query within a matter of minutes - from start to finish the call lasted 8 minutes - Wow! In that time she had taken the call from myself spoken to my partner to receive confirmation that I could speak on his behalf, completed all due diligence in respect of policy detail, taken our query and investigated the issue and resolved. Apart from that she was very easy to speak to, established a rapport instantly and even had time to have a laugh or two with us. This is our first introduction to Ladybird and I hope this service is standard throughout the time of our policy - Louise was a refreshing change from dealing with " customer service" I wouldn't ordinarily spend time on review a review however I can only describe the service we have received as EXCEPTIONAL. In the age of automation, chatbots and significant "please hold the line you are caller number 4billion in the queue" this service should be recognised and acknowledged as a credit to the business and Louise definitely an asset to the company. WELL DONE LADYBIRD & LOUISE!
6 août 2026
Avis spontané
Réponse de Ladybird Insurance
Thank you for your review, we really appreciate your comments about Louise. We will pass on the feedback
Would not recommend in any way shape or…
Would not recommend in any way shape or form. Ridiculous charges to cancel a policy that’s not even active.
6 août 2026
Avis spontané
Réponse de Ladybird Insurance
Thank you for your feedback, we are sorry to hear of your experience. If you would like to contact us on help@rcib.co.uk we will be happy to investigate this further.
Réponse de Ladybird Insurance
Thank you for insuring with us and thank you for the feedback.
Easy from start to finish
Easy from start to finish. Easy to navigate. Really great thank you
3 août 2026
Avis spontané
Réponse de Ladybird Insurance
Thank you very much for the review, it’s great to hear things went well.
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