Leisure Lakes Bikes Avis 

Excellent product, 100% service and next day delivery

Bought an amazing electric MTB from them. They were extremely helpful and knowledgeable and spent time with me setting it up and explaining all the parts. Would highly recommend!! Even came out to help me fitting it into my car

Boys had a great time at the park , well ran & organised.
Unfortunately 1 of the boys had an accident dealt with effectively.

Unusually for a large chain, they are very helpful and efficient in sending items out. Will use again

Prompt delivery, well packed. Excellent.

Customer service was spot on and sorted out the correct parts I needed.

Product available in stock and delivered without delay.

I found the website easy to find what I wanted. Order was placed. Kept updated on delivery. Item received in good time. Very happy. Would recommend this site

Quality bottles at a great Price

UPDATE. 18 months ago I wrote a glowing review for The Edge Cycleworks in Lancaster.
I bought a Trek Pro Caliber 6.
It is excellent tough fast reliable no problems whatsoever and it looks great in it's red with black components.
It's easy to give a good service to a customer and be nice to them when they are potentially going to make a purchase. Want to say that over the last year and a half the staff have continued in the same spirit providing myself my daughter and several friends a top quality service always doing there very best to accommodate me often with very short notice re fixing pictures ect. The staff are friendly and knowledgeable professionals with many years of experience of both riding and bike mechanics. A real pleasure to deal with, highly recommend ed. Paul F. Lancaster

Smooth ordering and Collection Experience

Great product at a fair price delivered quickly.
Cannot recommend highly enough

Can’t fault the service I got from them . Made a mistake in my online order they sorted it out and made the process so easy

I drove from London to collect my helmet from the Leyland branch, only to be told 5 minutes before arrival that it was at the Wolverhampton branch. Quite a wet and nonchalant apology. Went to Wolverhampton and once again, very little in the way of concern for what happened. I'll avoid buying anything from them again. Mistakes can be made, but not caring at two branches sums up their business's interest in customer service.

Update: so that’s total rubbish, your website gave that store as the pick location for next day, not that I would be able to get it from there 2 weeks later. You messed up, it is what is. Your staff admitted there was also a mistake made. Don’t put you mess up on me or insinuate I couldn’t understand your website and think I was buying something for next day collection for two weeks later.

Very friendly and knowledgeable staff. Allowed me to look at alternative bikes when my 1st choice was unavailable, which enabled me to purchase the bike I have and giving me the choice of a free bike service within 3 months of purchase. Would certainly recommend them!

Great communication helpful and friendly

Quick, good packaging

Competitive pricing on Raceface Ride seat post. Delivered promptly. Ideal replacement seat post, nicely finished and simple to adjust.

I've used this store before and had no complaints, which is why this experience is so disappointing and, in my opinion, unacceptable.
I booked my e-bike in for a service with an agreed turnaround of 5-6 hours. I was told after drop off that a recall part was needed. Fair enough, but what followed was six weeks of terrible communication and worse service.
The part arrived after 3 weeks. It then sat untouched for a further 3 weeks because the workshop was "too busy." Nobody called to tell me any of this. I only found out when I chased them at the 6 week mark. If a job goes from a 6 hour promise to a 6 week wait, the least I'd expect is a courtesy call. I got none.
Worst of all... when I finally collected the bike, the original motor issue, the actual reason I booked it in, HADN'T EVEN BEEN FIXED!
This is my daily commuter bike. Six weeks without it meant walking long distances or paying for taxis, at real cost to me, because of a delay that was largely down to their own workshop scheduling, not the part itself.
Good service on a sale means little if it disappears the moment something needs fixing. I'd think carefully before trusting this store with a repair.