Lexhaminsurance Avis 1 716

Is anyone answering emails in lexham? Sent numerous emails tried calling every telephone number & not getting any answers just rings then goes dead tried numerous numbers? Requested a call back and no one called getting annoyed now!

Completed a year policy with no issues. Purchased via comparison website, never needed to make any changes to policy.

After 10 days of requesting proof of NCB I have not received a single response on this simple task. This is despite 4 emails directly to the address detailed on their website for requesting proof of NCB. Using their website's contact system, and using chatbot to try and request it.

My nee policy is now at risk because I do not have the NCB I should have. Today I will call but from other reviews I'll need to free up hours to get through.

Literally non-existent level of service having had zero response.

Im so happy with Claudia service she is so helpful and very professional.

They won't confirm details of your policy until after you've paid. Then in retrospect they will adjust the premium to increase it, plus charge an additional £60 in fees. Terrible terrible people and service.

I organised an online quote which was competitive to others received quotes.
I firstly looked at the reviews but it became very apparent that there are multiple failings with this business.
One of which is communication, I called to organise a policy, but had enough @ 30 minutes on hold!
Upon reading further into the reviews, I do feel a bullet may have been dodged!
If its this hard to set up a policy, how hard is it to place a claim!
Following my gut feeling and going elsewhere even at at an increased annual cost!
Shocking Lexham!

not answering calls or emails at all.
can't amend policy online and noone to talk to

I received a letter telling me I had to prove my no claims bonus with the threat that if I didn't I could get charged more insurance, well I phoned them up to explain that I had insurance with them last year so that meant they held my details to prove my no claims, obviously they hadn't checked there records. Very unprofessional. Next day I had an email saying it's all sorted,but no apology.

I can not explain how great this insurance company are just amazing sort me out such a great deal and service is absolutely amazing very understanding and help me beyond my expectations highly appreciated and recommended insurance you won’t go wrong with them. ⭐️⭐️⭐️⭐️⭐️

Easy communication. Well informed and competitive pricing

Good renewal deal on my insurance, app easy to navigate

Very fast and efficient

Change of motorcycle meant Change of details. Crazy difference in price with the insurer for the piega to the kawasaki. Way cheaper quotes were available on your own website. Had to cancel previous insurance and take out new insurance on new bike. The cancellation charge is a bit steep but still worked out several hundred pounds cheaper for new quote
My father paid for the insurance in one full payment to save the crazy interest rates. Still much better value than any other company.

Really like lexham. Great stuff who explain and helpfull thought the process. Got modification on bike and was no problem to insure. Also think price was fair. Highly recommended.

Worst administration department in the world. Find a different insurance company if you can

Absolutely awful experience with them, they provide me 2 different quoting price with the same quote policy reference number over the phone and retrieving by email, and one different one on the following day in exactly same reference number. I was feeling I am getting scammed.
Not recommended at all.

They don’t even bother to update you after job interviews.

Worst company EVER for insurance.

I had a vehicle stolen in 2025, and they threw the claim out straight away, with no grounds. The vehicle was then recovered by police, and i had to pay a release fee (i still haven’t been reimbursed for this)…

They then reinstated the claim after i asked for the call recording, and 6 months later we are NO FURTHER FORWARD.

They palm you off onto Marble arch, and then don’t give you any updates, you chase them and they tell you they are “waiting for the police report”

Utter rubbish company. Please do not insure your vehicle with Lexham

Very simple an easy with brilliant

Review part 2: writing this on 23/03/2026

My husband's motorcycle, LC71 TWV, was recovered by the police but it was completely damaged, so we were not going to get anything through the claim, So we just gave in scrap and requested cancellation. When I called them on the 7th of March they said that if you cancel the insurance you need to pay 17 pounds because of some repayment to their own sister finance company. Today when I called them they were telling me you need to pay 97 pounds if you cancel the policy. They are just ripping off money from the people. Never ever buy this policy. Completely useless policy. Our vehicles market value is £1500 to £1700 but they done the valuation of £1100 and £550 access. No from any point of view it was a loss for us. And they keep people on hold every time 30 to 45 mins.

The staff of this insurance company is competent and friendly. They are very available to give information for a good deal.