Patrick, Ashley & Danny cracked on from the moment they arrived & didn’t stop working until the job was complete. They worked as a team doing a big job & providing both professional work & attitudes.... Voir plus
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Was given a morning appointment and by 11 I went on the online chat and I was told they would be there by 1pm and still no one came so I rang and was told they might be delayed so rang again around 2... Voir plus
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The man put shoe covers on with out asking as I’ve had previous problems with mud left all over and dirty rain water. He was very respectful towards my home which I appreciated massively.
L'entreprise a répondu
Our service engineer called to say he would arrive in half an hour and was prompt and efficient. He removed the gas fire and thankfully the live pigeon also which had fallen down the chimney. He... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Maintaining warm, safe, energy efficient homes. This is what we thrive for. 👌 This page is monitored by the customer service team Mon - Fri, 8am - 4pm. For out of hours contact 0330 995 8007
Coordonnées de contact
Charley Wood Road, L33 7SG, Liverpool, Royaume-Uni
- 03309958007
- hello@liberty-group.co.uk
- www.liberty-group.co.uk
4,4
Excellent
9 k avis
Aucun historique récent de demande d’avis
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I received a text message at 16:15 on…
I received a text message at 16:15 on Sunday telling me that a gas check would be carried out at my premises the FOLLOWING day. There was a link available to cancel and re-arrange the appointment. As it wasnt convenient, on such short notice, I went to re-appoint, but the site was down for maintenance.
I phoned liberty early the following morning to re-appoint, making the rearrangement for four days later. I was informed the employee would be notified and cancelled.. a maintenance man from Liberty then turned up to do the work 3.5 hours later.
On the positive note, he was apologetic and, being allowed to do the maintenance seeing he was there, he did the work cleanly and efficiently and was pleasant natured.
29 juin 2026
Avis spontané
Réponse de Liberty
Dear David,
We’re sorry to hear about the short notice provided for your appointment and the difficulty you experienced when trying to rearrange it. We appreciate your feedback and understand how frustrating this must have been. While we're pleased to hear our engineer was professional, apologetic, and able to complete the work efficiently, we'll review the communication and scheduling issues you've raised to help improve our service. Thank you for taking the time to share your experience.
Kind regards,
Adrian
new thermostat
phoned emergency line on Friday night around 10pm ,the operator was ok was helpful, helped me alot ,then said will ring me in morning at 8am so ok didn't say anything, the guy Alex rang me said I had to report it to my housing so I said I would and did ,they said an engineer would come out ,so stayed in all day then 4.30 pm got a call from engineer, said has to order it so why if he knew that why not tell me earlier then leave it till 4.30 pm to say this ,
26 juin 2026
Avis spontané
Réponse de Liberty
Good morning, Helen,
Thank you for taking the time to share your feedback. We’re pleased to hear that both the emergency line operator and Alex were helpful, however we’re sorry for the frustration caused by the lack of communication regarding the required parts and the delay in updating you. We understand how disappointing it must have been to wait in all day only to be informed late in the afternoon that materials needed to be ordered. Your comments have been noted and will be used to help improve our communication and customer experience going forward.
Speak soon,
Adrian
Good service very friendly really good at his job
Good service very friendly really good at his job very precise
26 juin 2026
Avis spontané
Réponse de Liberty
Good evening, Diane,
Thank you for your kind feedback. It’s wonderful to hear you received such a good service and that the engineer was friendly, precise, and clearly took pride in their work. We'll be sure to pass your comments on to them. Much appreciated.
Speak soon,
Adrian
Réponse de Liberty
Good evening, Stephanie,
Thank you for your review. We're delighted to hear you received excellent service and were happy with your experience. It's always rewarding to know our team has exceeded expectations. We appreciate you taking the time to share your feedback.
Speak soon,
Adrian
I had an emergency call out by Martin…
I had an emergency call out by Martin today and he was very professional, called me once he had the job sent to him to give me an ETA and called when on the way. He was friendly and informative during the job, letting me know when there would be loud noises as I have a young child. He went above and beyond saw I was due a service within a week and preformed the service on the call out.
28 juin 2026
Avis spontané
Réponse de Liberty
Hi Gemma,
thank you for the great feedback, i really happy to hear Martin did a good job and completed the service as well.
kind regards
Wendy
The young man that came was very…
The young man that came was very professional and did his job well
He must be very dedicated to his work
(Job) as he had come all the way from Portsmouth
A happy customer
26 juin 2026
Avis spontané
Réponse de Liberty
Hi,
thank you for your feedback, I'm happy to hear our engineer gave a great impression.
kind regards
Wendy
The engineer was very polite and accommodating
The engineer was very polite, helpful and did the work he was ment too. Liberty as a company are very good at communicating and getting things done. Very pleased with the service and how good they are at keeping in touch
25 juin 2026
Avis spontané
Réponse de Liberty
Hi Jay,
Great to hear this.
Thanks
Paul
Liberty normally hoover the extractor…
Liberty normally hoover the extractor fans when i asked he told me no im only here to look at the boiler he only checked 2 out of 6 smoke alarms he didn't seem like he was happy either .
24 juin 2026
Avis spontané
Réponse de Liberty
Hi Jo,
I am sorry to hear of the service you received .
We would like to look into this further, please contact us at feedback@liberty-group.co.uk with more details. Thank you for bringing this to our attention.
Kind Regards
Paul
Annual gas check
Cain the engineer was punctual, polite and efficient. He’s visited us before and is very friendly and does a good, tidy job.
25 juin 2026
Avis spontané
Réponse de Liberty
HI,
Thank you for taking the time to leave such positive feedback. We're delighted to hear Cain was punctual, professional, and carried out the work efficiently. It's especially nice to know he's made a good impression on previous visits and always leaves everything clean and tidy.
If you would like an official compliment to be passed to the engineer via their line manager, please send an email of your experience to feedback@liberty-group.co.uk, including you address and full postcode and it will be processed by one of our Feedback officers.
Speak soon,
Adrian
My original appointment was for a few…
My original appointment was for a few weeks ago, however your engineer turned up the day before the appointment, while I was in work. I had to re book.I made a new appointment, Again your engineer turned up a day early, making me miss another appointment.
24 juin 2026
Avis spontané
Réponse de Liberty
Good afternoon, Laura,
Thank you for bringing this to our attention. I'm sorry to hear there were issues with both appointments and that the engineer attended a day earlier than scheduled on each occasion, causing you inconvenience and a missed appointment. This is understandably frustrating and not the level of service we aim to provide. We appreciate your feedback and will use it to help improve our appointment process.
Speak soon,
Adrian
Réponse de Liberty
Hi Dale,
thank you for your feedback, happy to hear everything went well.
kind regards
Wendy
Very good service
24 juin 2026
Avis spontané
Réponse de Liberty
Hi Leslie,
thank you for your feedback, I'm happy your service went well.
Kind regards
Wendy
Engineer was very friendly and polite
Engineer was very friendly and polite. We had plenty of notification that the safety checks were going to happen.
Would recommend
24 juin 2026
Avis spontané
Réponse de Liberty
Hi Louise,
Wonderful news.
Thanks
Paul
The engineer arrived within the… Peace of mind obtained
The engineer arrived within the allocated time frame, he was very polite throughout his visit and explained what he was doing and made sure I knew how thing's worked, overall a job well done.
23 juin 2026
Avis spontané
Réponse de Liberty
Hello Paul,
Great to see the visit went well.
Thanks
Paul
Great customer service took time to…
Great customer service took time to show me how everything works friendly and very polite
23 juin 2026
Avis spontané
Réponse de Liberty
Hi Coleen,
thank you for your feedback, great to hear the communication went well with our colleague.
kind regards
Wendy
He was on time
He was on time . Respect to my property. Very sociable. He was a true gentleman..
22 juin 2026
Avis spontané
Réponse de Liberty
Hi Gail,
Great to hear the visit went as planned.
Thanks
Paul
Gentleman was polite and friendly and…
Gentleman was polite and friendly and explained what he had to do
22 juin 2026
Avis spontané
Réponse de Liberty
Hi Maxine,
Fantastic news.
Thank you
Paul
Great!
Barry was great. I explained that the boiler was faulty & he found the problem quickly. Part needed ordering & I have to wait for it to be fitted but the check was otherwise fine. Barry was polite & did a good job
22 juin 2026
Avis spontané
Réponse de Liberty
Hello Di,
This is great to see we have met your expectations.
If you would like an official compliment sending to Barry please send a summary to Feedback@liberty-group.co.uk
Thanks
Paul
After let down 3 times waiting as they…
After let down 3 times waiting as they did not inform waiting till two late abouslty no sence . finally on stop after informed regulations still not happy arrived was OK did check but no certificate yet I prefer gas board did not check radiators only pressure boiler not sufficient did not inspect radios
17 juin 2026
Avis spontané
Réponse de Liberty
Hi,
I am sorry to hear of the issues you have faced.
We would like to look into this further, please contact us at feedback@liberty-group.co.uk with more details. Thank you for bringing this to our attention.
Kind Regards
Wendy
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