The gas engineer was polite, knowledgeable and did his job well. I got a text ten minutes before he arrived which is really helpful. On the day everything was perfect. He answered my questions with... Voir plus
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Due to a late change in arrangements, I rang Liberty to request a before 11 am visit by the engineer for the annual service. Kai arrived @ 10.10am, he was smartly dressed - even in 30° temperatures;... Voir plus
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The engineer that turned up was absolutely lovely, efficient and done his job with ease and left swiftly. However. The last 4 appointments where no one turned up was quite frustrating. Im also hard of... Voir plus
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I had an emergency call out by Martin today and he was very professional, called me once he had the job sent to him to give me an ETA and called when on the way. He was friendly and informative during... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Maintaining warm, safe, energy efficient homes. This is what we thrive for. 👌 This page is monitored by the customer service team Mon - Fri, 8am - 4pm. For out of hours contact 0330 995 8007
Coordonnées de contact
Charley Wood Road, L33 7SG, Liverpool, Royaume-Uni
- 03309958007
- hello@liberty-group.co.uk
- www.liberty-group.co.uk
4,4
Excellent
9 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
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Liberty Gas
A man from Liberty Gas came to put a new radiator in my bedroom. He worked cleanly and as fast as he could and did a thoroughly good job.
15 juillet 2026
Avis spontané
The engineer Ralph was very friendly…
The engineer Ralph was very friendly and efficient, great service, thank you!
15 juillet 2026
Avis spontané
Réponse de Liberty
Hi Donna,
thank you for your feedback, its great to hear everything went well and our colleague was friendly.
kind regards
Wendy
Great gas engineer
The gas engineer was polite, knowledgeable and did his job well. I got a text ten minutes before he arrived which is really helpful. On the day everything was perfect. He answered my questions without using jargon.
It was very difficult to rearrange the appointment. I was ill and unable to get out of bed but not permitted to rearrange so an engineer had a wasted journey, as far as I'm aware they would not have been paid for this which is unacceptable. A massive waste of time and resources. The booking team should be able to adapt.
15 juillet 2026
Avis spontané
Réponse de Liberty
Hi Arla,
thank you for your feedback, its great to hear everything went well in the end, we can re arrange appointments just not within 24hrs unfortunately.
kind regards
Wendy
Réponse de Liberty
Hi Suzanne,
thank you for your feedback, its great to hear everything went well and our colleague was professional.
kind regards
Wendy
On time good communication
On time good communication.
Job done promptly
15 juillet 2026
Avis spontané
Réponse de Liberty
Hi Peter,
thank you for your feedback, its great to hear everything went well and the communication was a success.
kind regards
Wendy
Good service and pleasant engineer
14 juillet 2026
Avis spontané
Réponse de Liberty
Good afternoon, Diane,
Thank you for your review. We're pleased to hear you received good service and found the engineer pleasant and easy to deal with. It's always encouraging to know our customers have had a positive experience. We appreciate your feedback.
Speak soon,
Adrian
They are really nice and finished the…
They are really nice and finished the work really fast!
14 juillet 2026
Avis spontané
Réponse de Liberty
Hi Gladys,
Thank you for your feedback. We're so pleased to hear the team were friendly and completed the work so quickly. It's always great to know our customers are happy with both the service and the outcome. We appreciate you taking the time to leave a review.
Speak soon,
Adrian
Missed the call but was in and they…
Missed the call but was in and they came back when I rang .
14 juillet 2026
Avis spontané
Réponse de Liberty
Good afternoon, Julie,
Thank you for your feedback. We're pleased we were able to get back to you after the missed call and complete the visit. It's great to hear the team responded quickly when you got in touch. We appreciate you taking the time to share your experience.
Speak soon,
Adrian
The gas operator arrived early which…
There gas operator arrived early which suited me. He spent a good hour checking the Combi boiler and left after replacing an essential part,I believe
14 juillet 2026
Avis spontané
Réponse de Liberty
Hi Diana,
thank you for your feedback, its great to hear everything went well and the part was successfully replaced.
kind regards
Wendy
Sophia Liberty Gas Engineer
Sophia was very nice and friendly and told me all that would be happening, very efficient and good at her job. Made me feel at ease and would be lovely to have her again
14 juillet 2026
Avis spontané
Réponse de Liberty
Hi Christina,
thank you for your feedback, I'm happy everything went well for you, and our colleague was friendly and informative.
kind regards
Wendy
The engineer that turned up was…
The engineer that turned up was absolutely lovely, efficient and done his job with ease and left swiftly. However. The last 4 appointments where no one turned up was quite frustrating. Im also hard of hearing so I did question if I just didnt hear a knock but the dog didnt even bark. Not even a calling card left. And it reflects on me as a housing association Tennant.
13 juillet 2026
Avis spontané
Réponse de Liberty
Hi,
I am sorry to hear of the issues you have faced.
We would like to look into this further, please contact us at feedback@liberty-group.co.uk with more details. Thank you for bringing this to our attention.
Kind Regards
Wendy
Very professional &respectful of my…
Very professional &respectful of my house , explained everything to me ,,, cleaned up everything before they left , very happy 😁
8 juillet 2026
Avis spontané
Réponse de Liberty
Hi Debbie,
thank you for your feedback, I'm happy everything went well for you, and our colleague was respectful of your home.
kind regards
Wendy
She took her time to get things right
She took her time to get things right
13 juillet 2026
Avis spontané
Réponse de Liberty
Hi Kelvin,
thank you for your feedback, I'm happy to hear the job was completed well.
kind regards
Wendy
Very polite gentleman
Very polite gentleman. respected my home . Also completed the job
13 juillet 2026
Avis spontané
Réponse de Liberty
Hi Tara,
thank you for your feedback, I'm happy everything went well for you and our colleague was respectful of your home.
kind regards
Wendy
Absolutely brilliant.job all done and…
Absolutely brilliant.job all done and dusted.all neat and tidy..filled holes .cleaned up.,very friendly girl x boy...realy pleased.wuth it all.xx
13 juillet 2026
Avis spontané
Réponse de Liberty
Hi Mrs Whiteley,
thank you for your feedback, I'm happy everything went well for you and our colleague gave a good impression.
kind regards
Wendy
Réponse de Liberty
Hi Maria,
thank you for your feedback, I'm happy everything went well for you with our engineer.
kind regards
Wendy
Absolutely very professional service…
Absolutely very professional service professional and excellent engineer thank you.
13 juillet 2026
Avis spontané
Réponse de Liberty
Hi Christopher,
thank you for your feedback, im happy everything went well for you.
kind regards
Wendy
Cowboy s of a company
Cowboy s of a company. Waiting nearly 2 years to fix a boiler. Absulute useless.
12 juillet 2026
Avis spontané
Réponse de Liberty
Hi Louis,
I am sorry to hear of the issues you have faced.
We would like to look into this further, please contact us at feedback@liberty-group.co.uk with more details. Thank you for bringing this to our attention.
Kind Regards
Wendy
Very pleasant man came to do boiler and…
Very pleasant man came to do boiler and gass check. Thank you..
9 juillet 2026
Avis spontané
Réponse de Liberty
Good afternoon, Christine,
Thank you for your kind review. We're pleased to hear the engineer was friendly and made the boiler and gas check a positive experience. It's always nice to know our team are providing a service that customers are happy with. We appreciate you taking the time to share your feedback.
Speak soon,
Adrian
Your representative was very professional and engaging
Positive experience all round.
10 juillet 2026
Avis spontané
Réponse de Liberty
Hi,
Copilot said:
Thank you for your kind feedback. We're delighted to hear our representative was professional, engaging, and helped make the visit a positive experience. It's great to know everything went smoothly from start to finish. We really appreciate you taking the time to share your experience.
Speak soon,
Adrian
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