Patrick, Ashley & Danny cracked on from the moment they arrived & didn’t stop working until the job was complete. They worked as a team doing a big job & providing both professional work & attitudes.... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Was given a morning appointment and by 11 I went on the online chat and I was told they would be there by 1pm and still no one came so I rang and was told they might be delayed so rang again around 2... Voir plus
L'entreprise a répondu
The man put shoe covers on with out asking as I’ve had previous problems with mud left all over and dirty rain water. He was very respectful towards my home which I appreciated massively.
L'entreprise a répondu
Our service engineer called to say he would arrive in half an hour and was prompt and efficient. He removed the gas fire and thankfully the live pigeon also which had fallen down the chimney. He... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Maintaining warm, safe, energy efficient homes. This is what we thrive for. 👌 This page is monitored by the customer service team Mon - Fri, 8am - 4pm. For out of hours contact 0330 995 8007
Coordonnées de contact
Charley Wood Road, L33 7SG, Liverpool, Royaume-Uni
- 03309958007
- hello@liberty-group.co.uk
- www.liberty-group.co.uk
4,4
Excellent
9 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Done quietly and quickly well done
6 juillet 2026
Avis spontané
Réponse de Liberty
Hello,
Fantastic news.
Thanks
Paul
Réponse de Liberty
Hi Natalie,
Great to hear.
Thanks
Paul
He was on time
He was on time, very polite and helpful, he explained what he was going to do, and at the end told me every thing was working well, thank you,
6 juillet 2026
Avis spontané
Réponse de Liberty
Hello,
Happy to see we met your expectations.
Thanks
Paul
Very nice man
Very nice man, kept me informed about everything he was doing. Very happy xx
6 juillet 2026
Avis spontané
Réponse de Liberty
Hello Karen,
Wonderful news.
Thanks
Paul
Usually very pleasent.and get on with…
Usually very pleasent.and get on with the job at hand
3 juillet 2026
Avis spontané
Réponse de Liberty
Hello Sandra,
Great to hear.
Thanks
Paul
Tyrone attended to do my gas safety…
Tyrone attended to do my gas safety inspection and he is such a lovely person. He fixed my boiler a few months ago and asked how it had been working since his visit. The guy is a credit to the company x
3 juillet 2026
Avis spontané
Réponse de Liberty
Hi Mrs Jeffery,
Fantastic news the recent visit went well with Tyrone.
If you would like an official compliment sending to Tyrone please send a summary to Feedback@liberty-group.co.uk, Please include your name & address.
Thanks
Paul
The guy Ben was brilliant
The guy Ben was brilliant. He worked cleanly and efficiently and left my space tidy and clean when he finished. He showed me how things worked. He was polite and actually listened when asked something. Fantastic service and I had no clean up to do. Great person great worker.
25 juin 2026
Avis spontané
Réponse de Liberty
Hi Shirley,
thank you for your feedback about Ben, its great to hear he gave a good impression kept his work area clean and answered any questions you had.
kind regards
Wendy
The engineer was very professional…
The engineer was very professional explained everything did the service of my boiler properly checked all alarms very pleasant young man
Thankyou
1 juillet 2026
Avis spontané
Réponse de Liberty
Hi Lynne,
I'm happy to hear your engineer checked everything thoroughly, thank you for your feedback today.
kind regards
Wendy
Never showed up for appointment
I was given a morning appointment 8-1pm. Took a morning off work, (the second one as no one told me the job would take two visits). I waited until 2:30pm and no one came, no phone call to say running late. A total no show. No follow up other than to ask me to take a survey and then to leave a review. If you want to come back and finish the job I’ll expect to be given an exact time.
26 juin 2026
Avis spontané
Réponse de Liberty
Hi Scott,
I am sorry to hear of the service you received .
We would like to look into this further, please contact us at feedback@liberty-group.co.uk with more details. Thank you for bringing this to our attention.
Kind Regards
Wendy
Jason the engineer is so knowledgeable…
Jason the engineer is so knowledgeable and is friendly and always does a thorough job servicing our boiler,and when we needed a repair done two engineers came but didn’t do it but Jason attended and took his time and then the problem was rectified
30 juin 2026
Avis spontané
Réponse de Liberty
Hi Darran,
I'm really happy to hear Jason resolved the issue for you and gave a great impression, thank you for your feedback.
kind regards
Wendy
Great service
Liberty (Stephen)came out when they said they would and fixed the issue.
The guy even came back to check it was working.
Absolutely made up.
Thank you 😊
30 juin 2026
Avis spontané
Réponse de Liberty
Hi Pauline,
thank you for your feedback, I'm happy to hear everything went well and the issue was resolved successfully.
kind regards
Wendy
The engineer was polite
The engineer was polite, listening and understanding.
30 juin 2026
Avis spontané
Réponse de Liberty
Hi Ilyas,
thank you for your feedback, its great to hear our engineer gave a good impression.
kind regards
Wendy
Réponse de Liberty
Hi Mary,
thank you for your feedback, I'm happy to hear our colleague gave a good impression.
kind regards
Wendy
Very polite ,capable and helpfull and…
Very polite ,capable and helpfull and no mess with him
30 juin 2026
Avis spontané
Réponse de Liberty
Hi Tomi,
thank you for your feedback, I'm happy to hear our colleague gave a good impression and kept the area clean.
kind regards
Wendy
All good thankyou
30 juin 2026
Avis spontané
Réponse de Liberty
Hi Simon,
Thank you for your feedback. We're pleased to hear everything went well and that you were happy with the service provided. We appreciate you taking the time to leave a review.
Speak soon,
Adrian
If I could give 0 stars I would.
If I could give 0 stars I would.
Letter saying about gas safety check takes 8 weeks to arrive. No other post is delayed
Then the 0121 number given on the letter no one bothers to answer calls for 45 minutes
If you have high numbers of phone calls then employ more people because that length of time is disgusting
30 juin 2026
Avis spontané
Réponse de Liberty
Dear Luna
We’re sorry to hear about your experience and understand your frustration. Delays in receiving correspondence and long waiting times when trying to contact us are not the standard of service we aim to provide. We appreciate you taking the time to share your feedback and if you can send a brief email with a description of the issues you have experienced, address and full post code to feedback@liverty-group.co.uk, one of our Feedback Officers will investigate your issues. Thank you for bringing this to our attention.
Speak soon,
Adrian
Kenneth was very friendly and polite
Kenneth was very clean and tidy, friendly, polite, eager to get the job done as productively as possible. Kenneth is a star! Thank you!
30 juin 2026
Avis spontané
Réponse de Liberty
Hi Dilruba,
Thank you for taking the time to leave such wonderful feedback. We're delighted to hear Kenneth was friendly, professional, and took such care to work cleanly and efficiently. It's great to know his positive attitude and dedication stood out during the visit. We'll make sure your kind words are passed on to Kenneth – he'll be thrilled to hear them.
Speak soon,
Adrian.
Very pleasant engaging young man
Very pleasant engaging young man. Prompt efficient and a a clean tidy worker!
30 juin 2026
Avis spontané
Réponse de Liberty
Hi Susan,
Thank you for your lovely feedback. We're delighted to hear the engineer was friendly, engaging, and carried out the work promptly and efficiently. It's great to know they left everything clean and tidy too. We'll be sure to pass your kind comments on to them.
Speak soon,
Adrian
Just want to say thank u and keep the…
Just want to say thank u and keep the good work up👍
30 juin 2026
Avis spontané
Réponse de Liberty
Good evening, Diviya,
Thank you for your kind words and support. We're delighted to hear you were happy with the service you received. Feedback like this means a lot to our team and helps us keep up the good work. Thanks again for taking the time to share your experience.
Speak soon,
Adrian
Arrived quickly to deal with the leak
Arrived quickly to deal with the leak. Fixed & changed necessary parts expertly. Left area clean, tidy & took rubbish away with him. Friendly & approachable, explaining what the problems were & which areas he had fixed.
29 juin 2026
Avis spontané
Réponse de Liberty
Good morning, Jackie,
Thank you for your lovely feedback. We're pleased to hear the engineer responded quickly, resolved the leak expertly, and took the time to explain the work carried out. It's great to know everything was left clean and tidy afterwards, with all waste removed. We'll be sure to pass your kind comments on to the engineer.
Speak soon,
Adrian
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