Our service engineer called to say he would arrive in half an hour and was prompt and efficient. He removed the gas fire and thankfully the live pigeon also which had fallen down the chimney. He... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Had my yearly heating service ,as I am in a council house, it is done automatically. The engineer who came out ,was very friendly, polite ,respectful of my property .Would recommend Liberty Gas, nev... Voir plus
L'entreprise a répondu
Let down again after 1st appointment was cancelled ( same as the previous 2 years). Had text message yesterday stating new appointment today not really enough notice but managed to be here for it. The... Voir plus
L'entreprise a répondu
Not a client, but encountered one of their van drivers on the road and he was an absolute disgrace - nearly rammed our car, refused to let us pull in on a dual carriageway merging to a single due to r... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Maintaining warm, safe, energy efficient homes. This is what we thrive for. 👌 This page is monitored by the customer service team Mon - Fri, 8am - 4pm. For out of hours contact 0330 995 8007
Coordonnées de contact
Charley Wood Road, L33 7SG, Liverpool, Royaume-Uni
- 03309958007
- hello@liberty-group.co.uk
- www.liberty-group.co.uk
4,4
Excellent
9 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
On time,polit and hes done good job…
On time,polit and hes done good job Thank you
12 août 2026
Avis spontané
Réponse de Liberty
Hi Shahrbanoo,
Great news!
Thanks
Paul
The man that came to do the gas safety…
The man that came to do the gas safety check was friendly and a very nice man he even fix a problem with the boiler
11 août 2026
Avis spontané
Réponse de Liberty
Hello,
Great to see the boiler problem was fixed.
Thanks
Paul
Good service
I gave 5 stars because the engineer was very polite and good at fixing the problem
11 août 2026
Avis spontané
Réponse de Liberty
Hi Simone,
Great to hear the issue was resolved.
Thanks
Paul
The service was excellent no fuss
10 août 2026
Avis spontané
Réponse de Liberty
Hello Roy,
Fantastic news
Thanks
Paul
The engineer was polite and very…
The engineer was polite and very efficient, he didn't make a mess.
10 août 2026
Avis spontané
Réponse de Liberty
Hi Sharon,
Great to hear the visit went well.
Thanks
Paul
Did a Brilliant job very professional …
Did a Brilliant job very professional explained everything really well kept us informed how things were going. Very polite respected property
5 août 2026
Avis spontané
Réponse de Liberty
Hi Naomi,
thank you for your feedback, I'm happy to hear our colleague gave a great impression and represented the company well.
kind regards
Wendy
Had 3 gentleman 1 was training
Had 3 gentleman 1 was training, lovely, polite and helpful very good😊
3 août 2026
Avis spontané
Réponse de Liberty
Good morning, Sue,
Thank you for your kind feedback. We're delighted to hear the team, including the trainee engineer, were polite, friendly, and helpful throughout the visit. It's great to know they made such a positive impression and provided a very good service. We really appreciate you taking the time to leave a review.
Speak soon,
Adrian
On time
On time, quick service, and polite engineer. No issues with liberty when they attend.
7 août 2026
Avis spontané
Réponse de Liberty
Hi Michael
thank you for your feedback, I'm happy to hear our colleague gave a great impression and represented the company well.
kind regards
Wendy
Very polite gas engineer
Very polite gas engineer
Did a very thorough check
7 août 2026
Avis spontané
Réponse de Liberty
Hi Christine,
thank you for your feedback, I'm happy to hear our engineer was polite.
kind regards
Wendy
Great service provided and a pleasant…
Great service provided and a pleasant engineer did the boiler service efficiently.
7 août 2026
Avis spontané
Réponse de Liberty
Hi,
thank you for your feedback, I'm happy to hear our colleague gave a great impression and represented the company well.
kind regards
Wendy
Great and friendly
Had my gas service appointment this morning and was updated when engineer was on way, engineer friendly and done very quickly
7 août 2026
Avis spontané
Réponse de Liberty
Hi Chloe,
thank you for your feedback, I'm happy to hear our colleague gave a great impression and the job was completed quickly for you.
kind regards
Wendy
No problem with liberty gas
7 août 2026
Avis spontané
Réponse de Liberty
Hi Ian,
thank you for your feedback, I'm happy to hear you are satisfied with our service.
kind regards
Wendy
One of your vans was eating his lunch…
One of your vans was eating his lunch and threw his rubbish under the van, Mw26hvv he was parked outside my property for about 2 hours in Birmingham, I was going to get a photo but I had to go out as he was still there
6 août 2026
Avis spontané
Réponse de Liberty
Hi David,
I am sorry to hear of the issues you have faced.
We would like to look into this further, please contact us at feedback@liberty-group.co.uk with more details. Thank you for bringing this to our attention.
Kind Regards
Wendy
Person seemed Genuine and cared
Person seemed Genuine and cared
for a person that suffers from anxiety like myself I was made to feel comfortable and did not have a problem with the inspection being carried out
31 juillet 2026
Avis spontané
Réponse de Liberty
Hi Michele,
Great to see your needs have been met on the recent visit.
Thanks
Paul
Great service very helpful and…
Great service very helpful and informative thank you
6 août 2026
Avis spontané
Réponse de Liberty
Hi Lisa,
Wonderful - Thanks for the review.
Paul
Quick response and a prompt visit
Quick response and a prompt visit. The engineer was polite and helpful.
Thank you.
6 août 2026
Avis spontané
Réponse de Liberty
Hello Helena,
Great to hear.
Thanks
Paul
Satisfied customer
First of all it was a early call which I requested, the engineer was very polite and explained everything he carried out,also respected my property and left leaving me satisfied with the service provided
6 août 2026
Avis spontané
Réponse de Liberty
Hello,
Great to see you are satisfied with the recent visit.
Thanks
Paul
Routine gas service
I requested a morning appt. Engineer kept me informed when he was on his way nice and early. He was polite friendly and got the job done in no time. Excellent service thank you
6 août 2026
Avis spontané
Réponse de Liberty
Hello,
Great to hear we met your expectations.
Thanks
Paul
A job really well done.
The person who came and did the was patient, Thorough , Asked any questions and was a gentleman. A person above all represents the firm they work for and the gentleman that represented the company is an asset to that company.
4 août 2026
Avis spontané
Réponse de Liberty
Hi Ian,
thank you for your feedback, I'm happy to hear our colleague gave a great impression and represented the company well.
kind regards
Wendy
Engineer arrived in the time given
Engineer arrived in the time given. Very pleasant, checked all relevant appliances. Completed checks in a timely manner
5 août 2026
Avis spontané
Réponse de Liberty
Hi Jane,
thank you for your feedback, I'm happy to hear our colleague gave a great impression and you are happy with the work carried out.
kind regards
Wendy
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.