Very confused as why asking for a rating when I’ve had no engineer arrive. I received a text message yesterday at 3:08 saying an engineer would be with me in the morning. I was calling to say to sa... Voir plus
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Lisez les avis des autres
Patrick, Ashley & Danny cracked on from the moment they arrived & didn’t stop working until the job was complete. They worked as a team doing a big job & providing both professional work & attitudes.... Voir plus
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The man put shoe covers on with out asking as I’ve had previous problems with mud left all over and dirty rain water. He was very respectful towards my home which I appreciated massively.
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Our service engineer called to say he would arrive in half an hour and was prompt and efficient. He removed the gas fire and thankfully the live pigeon also which had fallen down the chimney. He... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Maintaining warm, safe, energy efficient homes. This is what we thrive for. 👌 This page is monitored by the customer service team Mon - Fri, 8am - 4pm. For out of hours contact 0330 995 8007
Coordonnées de contact
Charley Wood Road, L33 7SG, Liverpool, Royaume-Uni
- 03309958007
- hello@liberty-group.co.uk
- www.liberty-group.co.uk
4,4
Excellent
9 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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The Engineer has been very helpful
The Engineer has been very helpful. He took all of his time to fix all problems and explained what needed to be done very clearly.
21 juillet 2026
Avis spontané
Réponse de Liberty
Good morning, Patrick,
Thank you for your kind feedback. We're pleased to hear the engineer took the time to thoroughly address the issues and clearly explain the work that was needed. It's great to know you felt supported throughout the visit and were happy with the service provided. We really appreciate you taking the time to share your experience.
Speak soon,
Adrian
Engineer was very polite and friendly
Engineer was very polite and friendly, told me each step he was doing.16
16 juillet 2026
Avis spontané
Réponse de Liberty
Good morning, Annie,
Thank you for your kind feedback. We're pleased to hear the engineer was friendly, polite, and kept you informed throughout the visit by explaining each step of the work. It's great to know you felt well looked after and involved in the process. We really appreciate you taking the time to leave a review.
Speak soon,
Adrian
Good reliable company
21 juillet 2026
Avis spontané
Réponse de Liberty
Good morning, Tamsin,
Thank you for your feedback. We're delighted to hear you've found our service reliable. Providing dependable support for our customers is something we take great pride in, and we appreciate you taking the time to share your experience.
Speak soon,
Adrian
Two lovely polite gentlemen attended
Two lovely polite gentlemen attended
They were punctual, reliable and very respectful
Would highly recommend Liberty
Thank you
20 juillet 2026
Avis spontané
Réponse de Liberty
Good morning, Mrs Nicols,
Thank you for your wonderful feedback. We're delighted to hear the two engineers were punctual, respectful, and a pleasure to have in your home. It's fantastic to know their professionalism made such a positive impression. Thank you for recommending Liberty, it really means a lot to us.
Speak soon,
Adrian
So after weeks if harrasments (16 calls…
So after weeks if harrasments (16 calls and 5 messages in 1 day at one point) and threats of legal action they finally forced their way into my house through lies demanding I have my gas check, no gas in my flat no gas pipes no gas meter, yet they still have to come do a gas check apparently 🤦♂️ engineer was there 10 seconds wondering why he was needed to visit.
20 juillet 2026
Avis spontané
Réponse de Liberty
Good morning, James,
Dear [Reviewer’s Name], we would like to sincerely apologise for the distress and frustration caused by your experience. We understand how upsetting it must have been to receive repeated calls, messages, and warnings of potential legal action, particularly when there was no gas supply at your property. This is clearly not the experience we want any customer to have, and we are sorry that we caused you unnecessary inconvenience. Please send an email with you address, full postcode and a brief description of the issues experienced to feedback@liberty-group.co.uk and one of our Feedback Officers will investigate.
Speak soon,
Adrian
Steve engineer arrived on time as…
Steve engineer arrived on time as notified
Professional and friendly
Explained reason for problem and hopefully rectified it
20 juillet 2026
Avis spontané
Réponse de Liberty
Good evening, Chris,
Thank you for your feedback. We're pleased to hear Steve arrived on time, was friendly and professional throughout the visit, and took the time to explain the cause of the issue. It's great to know you felt informed and reassured by the service provided. We appreciate you taking the time to share your experience.
Speak soon,
Adrian
Engineer explained in detail the issues…
Engineer explained in detail the issues and options that could solve these. Did not make lots of promises and confirmed that a date would be given to me to complete works needed
17 juillet 2026
Avis spontané
Réponse de Liberty
Hi Mrs O
thank you for your feedback, its great to hear everything went well and our engineer was professional and provided you with options hopefully this will be completed quickly for you.
kind regards
Wendy
Amazing service
He showed his name and company top and was so polite told me everything he was going to do. I felt so safe and could trust him. You are so lucky to have a good employee working for you. 10/10 thank you Nicola 10 Connor Crescent Wrexham LL138PR xx
16 juillet 2026
Avis spontané
Réponse de Liberty
Hi Nicola,
thank you for your feedback, its great to hear everything went well and our engineer was professional and provides a good safe service..
kind regards
Wendy
Réponse de Liberty
Hi Gary,
thank you for your feedback, its great to hear everything went well and we provided a professional service.
kind regards
Wendy
Steve the engineer
The same engineer (Steve) has been visiting my address to do gas checks for many years now. He is always respectful, friendly & informative, a great service he always provides.
Although i got a card sent through the post informing me of the date of the appointment (and all day slot) not giving much me notice of the visit (less than a week) luckily I was home from work.
17 juillet 2026
Avis spontané
Réponse de Liberty
Hi Joanna,
thank you for your feedback, its great to hear everything went well and Steve was professional and provides a good service..
kind regards
Wendy
Professional & quick at getting the job…
Professional & quick at getting the job done.
17 juillet 2026
Avis spontané
Réponse de Liberty
Hi Paul,
thank you for your feedback, its great to hear everything went well and our engineer was professional.
kind regards
Wendy
The engineer was very patient with my…
The engineer was very patient with my 82 year old mum
17 juillet 2026
Avis spontané
Réponse de Liberty
Hi M Rowan,
thank you for your feedback, its great to hear everything went well and our engineer gave a good impression.
kind regards
Wendy
Great service
Really friendly..carried his work out efficiently and quickly.
17 juillet 2026
Avis spontané
Réponse de Liberty
Good evening, Cheryl,
Thank you for your feedback. We're delighted to hear the engineer was friendly and completed the work both quickly and efficiently. It's great to know the visit went smoothly and that you were happy with the service provided. We really appreciate you taking the time to leave a review.
Speak soon,
Adrian
Bring back the last company that did…
Bring back the last company that did the gas safety checks this mob are useless. Spent most of his time on the phone and asking us about the house what's that got to do with a gas safety check told him to hurry up and get out
17 juillet 2026
Avis spontané
Réponse de Liberty
Good evening, Martin,
We’re sorry to hear that you were dissatisfied with your recent gas safety visit. Our engineers should always conduct themselves professionally and keep customers informed about any questions they need to ask as part of their visit. We appreciate you taking the time to share your feedback and will ensure your comments are reviewed by the relevant team to help improve the service we provide. Thank you for bringing this to our attention.
Regards,
Adrian
Good and Ok guys
16 juillet 2026
Avis spontané
Réponse de Liberty
Good evening, Kevin,
Thank you for your feedback. We're pleased to hear the team provided a good service and made the visit a positive experience. We appreciate you taking the time to leave a review.
Speak soon,
Adrian
What a lovely friendly man u sent to…
What a lovely friendly man u sent to service the boiler. Turned up on time,very professional and polite .
16 juillet 2026
Avis spontané
Réponse de Liberty
Good afternoon, Lisa,
Thank you for your lovely feedback. We're delighted to hear the engineer arrived on time, was professional and polite throughout the visit, and made such a positive impression. It's wonderful to know you were happy with the service provided. We'll be sure to pass your kind comments on to the engineer.
Speak soon,
Adrian
Professional and respected my home
Professional and respected my home . Listened and took on board what I said before checking fire.
15 juillet 2026
Avis spontané
Réponse de Liberty
Hi Susan,
thank you for your feedback, its great to hear everything went well and our colleague took the time to listen.
kind regards
Wendy
Very polite and professional young man…
Very polite and professional young man He arrived on time and left everything as it was before
15 juillet 2026
Avis spontané
Réponse de Liberty
Hi Mary,
thank you for your feedback, its great to hear everything went well and our colleague was Professional.
kind regards
Wendy
We both reckon that the engineer from…
We both reckon that the engineer from Liberty, did a real grand job.😀👍👍⭐️⭐️⭐️⭐️⭐️
7 juillet 2026
Avis spontané
Réponse de Liberty
Hi Paul,
thank you for your feedback, its great to hear everything went well and our engineer did a great job.
kind regards
Wendy
Liberty Gas
A man from Liberty Gas came to put a new radiator in my bedroom. He worked cleanly and as fast as he could and did a thoroughly good job.
15 juillet 2026
Avis spontané
Réponse de Liberty
Hi Jean,
thank you for your feedback, its great to hear everything went well and your new radiator was fitted successfully.
kind regards
Wendy
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