Longleat Enterprises Avis 

Was loving the Christmas decorations and taking pictures before it got busy, we didn’t know where to go but staff were nice and helpful but we saw most of the animals by the main square. It was lovely going on the safari drive we got to see all the animals and then the lights after was amazing. Downside TOILETS! need a lot more even if they where temporary ones and the little train ride I asked to go but was told fully booked for months even tho I saw empty seats, it was a long long journey would have been nice to have an opportunity go on.

This one star review is for the restaurant. you are not "saving the planet" by using revolting paper plates and tacky wooden forks. We were having our normal lovely day out at Longleat, the guide in the house was brilliant, the man on the boat very entertaining, then lunch.
The plates had been replaced with cardboard, one of my friends spent ages chasing the plate around the table because he had a jacket potato which he couldn't cut with the wooden fork, my soup was in a paper cup, so I had to drink it, there was no option to spoon it.
You are spoiling a good experience for the sake of saving money on a few staff members stacking dishwashers.
I have visited every year for as long as I can remember, but won't be going again.

Terrible Santa - not worth the money! Beard kept falling down and straps visible. Do not waste your money going to this!!!!! Terrible customer service. Ruined the whole day, children questioned everything after visiting. Not enough cover when waiting in the rain. Little to keep the children entertained when queuing for 30 minutes. The staff, elves, show little interest. Spend your money on a different experience! Lapland UK was a fraction more and worth every penny!

Terrible custmer service. Cannot believe they are still running when over 50% of their reviews are ONE STAR! We booked this only on Tuesday 25 Nov and a family member fell ill. We are not local and live a long way from Longleat. We asked for a refund and were told a flat out NO. Only thing you can do is change the date. But as we are not local and won't be there again for forseeable future another date is no good to us. So we asked if we could transfer the tickets to our son and his wife who live within the distance. Again a BIG FAT NO from their so called and losely named Customer Services. NEVER EVER WOULD I go there and or purchase from them and buyers beware...when a service has over 50% ONE STAR reviews, that is BAD

After my daughter's car broke down, I found a Longleat employee,(Tanya) and told her what had happened. She was super helpful and got us some jump leads, which although didn't solve the car problem, she made the effort to stay with us until Eloise arrived and drove us out of the car park against the flow of the traffic to a safer place. The car was later fixed by RAC. Well done to both girls for a very efficient manner and exceptional customer service support. If I could give you both more than an A+++ each, then I really would. Thank you so much.

Payed £192.00 for a day ticket to go to longleat. African village was all closed apart from the African wild painted dogs which were indoors. Most of the animals in the safari were locked away so basically just drove through without seeing anything. Didnt get to go on the boat as it was over an hours wait in queue. The only thing we did was the bat cave and rocking rhino. The maze, playground and lorikeets etc were all closed eary when it was still daylight due to lights being turned on early. Wish we had just payed for the lights as it was a waste of money getting the day ticket. Will not be going again. Really disappointed seen as the train and house is at an extra cost also.

I booked an aardvark VIP for my 60th birthday. Omg what a great experience, the keeper was lovely and friendly and I totally fell in love with Frankie and Benny the aardvarks. I would definitely book another one. The rest of the day was just as brilliant. The safari was awesome, although all the residents seemed to just want to sunbath, it wasn’t a problem, after all they are wild animals. Didn’t go into the monkey enclosure as I knew how they can deconstruct a car in a matter of seconds. Plenty of warnings about this before you go in so no excuse to moan about it afterwards! And monkeys are not “malicious “ that’s a human trait! Loads to do, loads to see, great knowledgeable staff and beautiful surroundings. It’s a no brainer, just a great day out! Thanks Longleat staff for making my special day even better ❤️

PS: just a heads up, no cash accepted in the park, only card transactions

Bought 2 VIP giraffe experiences for my son and his girlfriend. They booked to go in August but mistakenly got the wrong time and turned up late. They missed the experience. They didn't receive anything once they got there, nothing towards their trip that day etc. I emailed to ask if they could rebook it. I know it was their error but it's an expensive gift and Longleat know they hadn't had the experience. I just received an email saying no, and that they reserved the right to cancel the tour with no refund if you're more than 10 minutes late. It was a genuine error so I'm gutted that I've wasted £250, and really shocked by the customer service.

I enjoyed a good day out with family today. However, I strongly advise others to bypass the Monkeys section of the Safari Park because there is a very high risk they will cause malicious damage to your car. We saw this happening to many cars, probably the majority. We saw damage to windscreen/rear wipers, parking sensors, rubber trim and even wing mirrors. After emerging from the Safari visit we inspected my car to check what damage they had done. Both rear parking sensors had been prised out and chewed off their cabling. There are warning signs that the monkeys can damage cars so you have no recourse. This warning understates the high risk you face.

Longleat Safari Park is an incredible experience from start to finish. The safari itself is amazing and full of unforgettable moments, and the staff really add to it with their good humour and friendly banter. On the train and boat rides everyone waves, creating a brilliant atmosphere that makes the day even more enjoyable.

The house is stunning and well worth taking the time to explore. Everything was spotless, the staff were welcoming and helpful, and the shops were reasonably priced for a tourist attraction.

My only regret is that we tried to fit it all into one day – there is simply too much to see and do. I would definitely recommend planning for two days to take it all in properly. A fantastic place for families and anyone who wants a fun, memorable and well-run day out.

We went to visit on 3/8/25 this was our second visit & both times had a great experience so much so that we were thinking of taking out a membership. Apparently if you go to to the Guest Services during your visit the money you spent on the visit can be used towards your Membership. I didn't want to waste time filling in forms as had our young grandaughter with us and thought i would call them the next morning and do it over the phone - Well apparently you cannot so if you are in the park and want to join up then do it there and then as there is no flexibility which is a shame as it is a lot of money and surely people would want to think it over and not rush into a decision. I cannot believe there is no flexibility on this surely offering this up to 48 hours after your visit wouldn't be the end of the world! Longleat has now lost our payment of £275 in membership fees - seems crazy to me!

Nothing wrong with the attractions but absolutely fed up with the members ticket renewal , what was wrong with the cards we are elderly and the new online pass system also caused us a lot of frustration. We decided to treat our family to a day out which included another pair of members with three children a family of 5 and a single parent and child we used the online booking to get the 20% discount for family we managed this with difficulty and distributed the tickets . When the family of five reached the booth they were told they shouldn’t have been let in as they weren’t with a member ! We couldn’t all get in one car and arrived at different times , also we are in our 70’s so didn’t want to do everything with the youngsters we did the safari then left , we told the ladies at the booth that our family might want to do the Safari but we wouldn’t be with them as we were off home after we’d completed it , again we were told they shouldn’t be going through without us as members being there . Surely the system could show that we were on sight after booking in , we had the bar codes for entry for everyone and most importantly had PAID IN FULL . We have been members for several years and feel this experience took the edge off our visit

A magical day at Longleat. I took my mum for her 86th birthday present and we did everything! The boat trip was really lovely and we were so chuffed to feed the sealions.. Memphis is a noisy boy! The Gorillas were also a lovely sight to see out in their enclosure. We decided on the bus safari as I really didn't want to lose anything off my car 🙃. The macaques are little devils but incredibly funny to watch and they really were a highlight. We were lucky enough to see all the big cats, especially the Amur Tiger family. Spectacular sight to see. Harry the lion was in the sin bin which made us laugh as he had been naughty apparently. We were sad bot to see Anne but at the ripe old age of 71 and having been through what she had, it was understandable she is a little shy. Dave, our safari bus driver was amazing, very informative and very funny. Thanks Dave for a lovely tour. And finally the house itself... beautiful furnishings, paintings and ceilings. Just a lovely end to a lovely day. Thank you all.

Wow what a great day got to see many animals Dave on our safari tour was amazing will definitely be going again can’t understand some of the stupid peoples reviews on here if you go into the monkey enclosure common sense tells you there going to pull bits off your car and charging £1-50 for feeding food is quite affordable we had an amazing time shame on you people for the stupid bad reviews

I have wanted to go here for SO long and was finally surprised on my birthday. So many people had told me about certain key features such as the monkeys on the car, the boat ride and the meerkats. My 4 year old daughter was excited to see the elephant but unfortunately, the elephant was shy that day. The park was great, the staff was friendly, the food was expensive and stale so I wouldn't recommend eating here but there are plenty of places to have a picnic. It was a lovely day, however it was ruined by the boats (a key feature I would argue) being closed for maintenance. This was not communicated on the website or to my partner who purchased the tickets. As the tickets cost over £100 for a family of 3 to go, this is not cheap, so my partner did email Longleat as we were unable to do the boat journey and therefore missed seeing the Gorillas, hippos and seals (and perhaps more). Unfortunately, Longleat do not care about peoples experiences and disappointment which only disappoints further. Such a shame as the animals were so amazing.

We finally manage to go for the mum day because there was an offer otherwise we totally could afford it!!!A family of 5 is about £200, for a day, it is absolutely ridiculous, in particular for what they offer...nothing!!!
Queue everywhere, asking for money (£1.5) to feed animals, food price totally not affordable ( again after £200 to go inside you don't have lots of money to spend after inside). I very sad ice-cream, more than £3....
We did the safary (first time in my life and my kids life) and it was traumatizing for all of us. My toddler, less than 3 years, every time we go in the car, think about the naughty monkey that was eating the car...yes the monkeys damaged my car, eating the parking sensors and the spray jet for the windscreen...my children where so afraid and scared, we wanted just to leave but there was no escape way and no staff member preventing this!!!

They remove from themself any responsibilities for what the monkey can do to your car but, what they should do, is to have staff member ready to remove the monkey from the car when they start to destroy it!!!
My kids used to love zoo, now they don't want even talk about to go in any, it was a terrible experience.

If you want to do the safari by bus you have even to buy other expensive tickets...

You can't even call this place zoo, very limited number of animals, the farm was even empty!!!

Never again, better the little farm near home, they have more animals and you can save money and actually enjoy the visit.

Had an amazing day at Longleat safari park with the bronze vip tour to finish the day. Richard was our very experienced guide who not only looked after us so that we knew we were completely safe but got us up close and in contact with some amazing animals that were free to roam as they wished. Richard was attentive, informative and entertaining. We will come back again very soon and will ask for Richard. He made our day and is a credit to your team. Thank you we cannot complement him enough. Amazing can't wait to return. Keith and Karen.

Has been my first time to Longleat for the Christmas lights.
Absolutely loved it, amazing set traveling through age's from kings and Queens, greek mythology, vikings, ice age and especially the big Christmas tree with a short light show. Really enjoyed the owls
Overall it was a lovely experience
Thank you

My husband gifted me a VIP experience for 2025, which is non-refundable; we have been calling the given VIP booking line for the last 6 hrs, but no one has answered. They will not allow you to book your date online; this is a very frustrating situation when they only offer limited dates. Why sell an experience and make it impossible for the buyer to book the dates? And make it non-refundable. so far terrible experience

What could have been a lovely day was ruined by screaming toddlers. First on the boat a child about 18months screamed the whole way not interested in the animals at all. The next was the safari , another screamed all the way round for 2 hours!. Why there is not an age limit on the bus is crazy. It was ruined by small children who are too young to be interested and we were all trapped in and had to put up with it. Went home with a head ache, which is wrong when things are expensive. Will not go back.