Longleat Enterprises Avis 

Another cashless site! It's wrong, sort it out. It made most of the things you're offering off limits

We visited Longleat yesterday to do our Silver VIP experience and Red Panda experience.

The silver tour was lead by Richard and he was phenomenal. He got us really close to the animals and he was very knowledgeable and funny. He absolutely made our morning. He was so patient and never made us feel rushed. We felt really looked after and special, and it’s one of the best experiences I have done. My 9 year old adored it.

In the afternoon, Carrie did the red panda experience. We were lucky enough that one of the pandas (Emma) came to feed from us for quite a long time. Carrie really knew her stuff and she told us lots of facts we never knew. It was such a wonderful experience. I would recommend to anyone!

We explored the rest at our leisure. Keep your VIP lanyards as you get other free things (like feeding the birds).

We had a Bronze VIP experience with Ronnie and it was amazing. She was so knowledgeable about the animals and we learnt a huge amount. The lions were on full display and the giraffes were just amazing. We were able to get so close to the animals and had absolutely fantastic time. 100% worth it.

For a visitor attraction that has had nearly 60 years of experience of handling large numbers of people and cars the operation was appalling. It took over 90 minutes from arriving at the queue to starting the drive through safari. With people dashing from their cars at the entry booths to go to the toilets because of the excessive wait. No apologies, and yet all tickets are sold in advance so they must know of the expected numbers they are to handle

Amazing day at Longleat to see Steve Backshall, Staff were amazingly helpful, approachable and friendly. Dean the tour guide of the boat cruise was thoroughly entertaining, Could happily listen to him all day. The Steve Backshall live show was brilliant as expected, Safari was great as always, it's nice to know you will see all of the animals up close, it's also nice to see animals zoos closer to us no longer have making it worth the travel

Appalling queues with tickets extremely over priced. It took over 1.30 mins to get in. Queue was badly organised with grumpy staff. We even had to queue for over 20 mins for the washrooms with kids. Food was average but also expensive. Parking was miles away and staff were grumpy and rude. Will be warning all our friends and family. Spoke to the ticket office re our complaints. They could not have cared less. A very greedy company. We will be reporting it to the advertising regulatory body and also health and safety re the unacceptable over crowding

The staff are amazing.
They go above and beyond when speaking to you, yet not patronising like they are performing monkeys.
Dean and Alex on the boat were on top form, they really made our day that bit more fun.
The only down side was we couldn’t do it all in one day.
So we will now have to save again to come again.

My family went on the VIP Jeep safari two jeeps with our tour guides Dave and Tammy. They wer fantastic. Full of knowledge, so friendly and we had the best time. We went for my mums bucket list adventures and the whole day was so wonderful. Every single member of staff were so friendly and helpful and the park looked beautiful and was easy to get around(even with mums hired scooter) they are so brilliant there. Even though it was raining it was great. Thank you longleat.

My experience was quite enjoyable. The festival of light was incredibly entertaining and the food / beverages was top notch quality.Thankyou for the wholesome , memorable experience.

Went to Festival of Lights which was poor this year. £120 for 4 of us and the weather had caused widespread flooding and power cuts across most of the site. Despite acknowledging this, Longleat are refusing to refund, instead offering a return visit before March 31st 2024. The festival finished January 7th, what are we supposed to revisit? Having tried to amicably resolve this with them I realised i was banging my head against a very greedy brick wall and have had to raise a dispute with my bank. Sadly we will not be supporting Longleat any more, there’s plenty of superior venues.

Excellent support from the Customer Engagement team, Amber was very helpful and patient.

Booked a day package which included a safari and the festival of lights. The safari was good and due to the very poor weather was fairly quiet which meant we were not stuck in long queues.
As for the festival of lights the complete lack of planning for British weather meant it was a miserable experience. Pathways were completely submerged in water and there was no covered areas to shelter from the rain or give us rest bite. Despite us being prepared with layers, coats, brollies etc. we were absolutely soaked through by the time we got 1/3 of the way around the trail. I understand that covers cannot be installed all the way around as it would seriously impact the aesthetics of the lights but there are spaces where this could be done effectively. The organisers need to also remember this event is primarily for children and so this should also be a reason to take the comments above in5o account.

Absolutely appalled by the company they use to for cancellations/insurance etc. “Ticket Plan”. We have attended longleat as a family tradition every Christmas for many a year, not to mention throughout the year but unfortunately I’m not sure this will continue. Due to serious illness & myself being disabled ( they were aware) we could not attend. We gave three weeks notice & for a mere £84 they are refusing to refund us. We paid the extra to cover for cancellation but sadly Ticket plan deem it necessary to misinform the public & in turn gain extra funds. It’s absolutely disgusting, disgraceful & overall saddening that they’ve tainted our beautiful memories. Longleat has always been such a wonderful experience & have never a bad word to say about them on any given day. I wanted to pass this magical tradition onto my grandchildren & due to pure greed this has now been spoiled.

Booked the Santa Train back in the summer at a cost of £100 for 1 child and 2 adults. Unfortunately we are unable to go due to child's illness this am and doctor has put on antibiotics which is not Longleats problem but it would be nice if they answered any phone line....however reading the reviews of this experience I think we have had a lucky escape! Certainly not up to queuing for those lengths of time. I guess they just do not care once they have got the money. I was warned Longleat generally had a poor reputation in the Bath area now. Shame as when I last did the Santa experience there 25 years ago it was excellent.

My birthday I went with my two daughters her husband and baby son and my husbond. We went to longleat to see the festival of light. Fantastic beautiful ididnt feel well it was my birthday. We had lovely pitzza and a drink hummy doughnuts and wonderful shops. We love longleat wow it's so lovely and freindly.my mum and dad loved it when they both were alive Lord and lady of bath do afantastic job wonderful welcome lovely staff and animals. Merry Xmas to all dianne steve emma

Been Festival of Lights past few years. November 2023 big disappointment. Large areas lit on the ground only buy ordinary lightbulbs. Not much continuity to guide thru stories. Woman serving hot chocolate & Mulled Wine did not call on her one brain cell to tell people & kids who had been queuing up to 20 mins that there was No Chocolate because it was broken!!!. When asked why she had allowed the queue to build up, she turned her back like she couldn’t hear and refused eye contact. RUDE😡😡

No one answers the phone!!
I have tried to ring Longleat 01945 844400, customer services to change the date of my tickets as I have just been discharged from hospital and can't go tomorrow, but no one answers the phone.
Have messaged on Facebook and by email, they say contact customer services, but so called customer services do not answer the phone, and have not done for the 2 days I have been trying to contact them.
1 star is too much!
Happy to take money, but offer no service to go with the cost!!

We just love Longleat!

We have visited for the Festival of Light for the last few years & have just been back again in September, and had a great day with so much to do.

The sloths 🦥 are definitely my favourite animal.

We have booked to go back again in December for the legendary Festival of light & Christmas tree. I’m just sad my children are too grown up to go on the Santa train this year.

I would recommend to everyone.

Today I had the VIP koala experience. What can I say it was amazing. The keepers gave us so much info and answered every question put to them. All the koalas are kept in excellent conditions and it's obvious that they are all very well cared for. We went into the eucalyptus storage area to see the variety of foods as well as a personalised tour with the guides. As there were only 2 of us on the experience it gave us plenty of opportunities for photos. Well done Longleat you made my dream come true and I thank you. Angie. 🐨 .

Just had dinner at cafe rouge - centre parcs Longleat
Super time - lovely food
We were served by Sam - a real character- good fun and very efficient