Longleat Enterprises Avis 

Went to a concert here last night – will not return unless management team has a major rethink.

Prevented from bringing any food or drink (or an umbrella) to the concert and expected to pay for overpriced food and drinks, we were then prevented from leaving the concert early to ensure that the road was clear to allow the performers to leave immediately after the concert!

Great shame as the concert itself was good (but not the dreadful warm-up act) and the location/setting is fantastic.

Visited longleat yesterday for the first time wow…,
We had an amazing time. The drive through safari part was amazing especially the monkeys the trying to figure out where they are on your car when you can only hear them equals to a lot of laughter the only thing I would bare in mind is the waiting to get in and out of each part but then you can see why as it’s to keep the animals safe and where they should be.
The place itself stunning my personal favourite is the secret garden.
The feeding of the birds and giraffes made for an unforgettable memory for our children which they will remember for a life time.
Only gripe is the park needs to be more marked out we have managed to miss quite a bit even down in the African village as it doesn’t state what’s down there and up in the walking zoo part we missed some stuff.
However, you will notice we have given 4 star and this is for one reason and one reason only …. There was absolutely no sign of Ian! We as a family were desperate to see him after watching animal park I don’t know what we were more excited for seeing the animals or meeting Ian.
But overall an amazing experience one you would never regret having.

The drive through the Carnivore enclosure saw us sitting in a traffic jam for around an hour. Too many cars were allowed in and it was gridlock. Plus the second car in our party was hit by a gate and then the staff asked for insurance details in case the gate was damaged! We enjoyed the walk-through zoo in the morning but queue too long to go on train and boat. They should ration tickets and not be so greedy. DON"T GO ON A BANK HOLIDAY

Five stars to Nikki in Customer Service!

Super speedy response to our unusual request and followed it up the next day. So excited for the outcome!

Best wishes,

The Foxholes people - L and J

EDIT 06/06- Couldn't have asked for more! Emma C. has done an amazing follow up job and made us truly happy with the whole Longleat experience!

Absolutely disgusting!!! Over £300 spent on a VIP day, they do not have the curtesy to reply to emails or phone calls. DO NOT BOOK A VIP DAY WITH LONGLEAT. Worst customer service I have ever experienced, this is coming from a user experience designer btw!

Had a fab time but it using a debit card for items that cost a quid is ridiculous . We have toive with Co vid . This is not helpful to kids and adults who have a disability .

This was my 3rd time coming here and am absolutely gutted with some of the changes.

I was absolutely discusted on my trip here today, I was told they do not accept cash!!!! Yes the queens money is not allowed!
I Do not travel with bank cards ever, why would I if I have cash? So I was turned down for food and drinks at every shop and stall. Never in my life have I heard of such nonsense, I literally cannot believe it!
So because my family were hungry and ridiculously thirsty we have to leave!!!!
I'm so so angry and appalled by this! What right do you have to say that MONEY is not acceptable???

One of the best things about Longleat, was always the visit to Longleat house. Now it's a guided tour ONLY. This lasts about an hour. Your no longer allowed to wonder off and look around the beautiful property in your own time, you have to stay and listen to the guide. I think their should at least be an option! Also if anyone has ever been here, you'll always remember the Longleat ghost Shadow in the hall walking up the stairs. As a kid this was AMAZING..... Yet this has been taken away also!

Train ride was not in use. Maps are no longer given out and the place is not signed well at all so we were literally walking in circles.

Oh my goodness, if you want to do business with an organisation that hasn't come across the concepts of 'cuctomers' and 'service' then this is the one for you. Booked accommodation and within 24-48 hours it became clear that the property and booking information was misleading and unsuitable. Will they refund? Of course not. Perhaps that is why a booking confirmation comes from 'profitroom.com.' If you read their Ts&Cs it is pretty clear that this is an organisation that is about them and no-one else. Having run a giant service organisation the winning principle is that healthy profits and loyal customers come through excellence of service; with its current staff and operating methods Longleat Enterprises has a very long way to go before it grasps this. A quite appalling experience leaving a very sour taste.

Please DO NOT purchase any gift experiences from these, just awful customer service, phones do not answer and emails not replied to. They have hugely over subscribed these experiences, got one xmas 2020, rang 3 days later and the first booking available was 11 months later!!!! That was then cancelled and next was 9 months later. Disgraceful and not worth the hassle for an experience that cost hundreds of pounds. I wish we had read these reviews first, this many negatives from the public say a lot.

We have booked longleat including santa train are are due to go in just 2 days time. We live local to longleat and unfortunately the southwest is a covid hotspot at the moment with both our children contacting the virus from school, now we both have the virus and must isolate until the middle of next week. We have tried to contact longleat to get this booking changed or refunded but they are literally IMPOSSIBLE to get hold of. We have emailed but no response and there is little to no information on the website except booking are non refundable. I have no doubt that people in the same position may just consider going rather than lose hundreds of pounds, it did cross my mind but common sense came through. For such a place at this time of year where they have christmas/new year events to have NO customer service whatsoever is disgusting and I am sure there will be plenty of people with covid visiting rather than losing the high prices they have paid.

I am amazed that Longleat are still selling their All in One tickets. I've seen on these reviews that someone was caught out last year. Their T&Cs do state that they do not provide refunds - but come one guys, who reads T&Cs and if you hide behind them then there is something wrong. We bought all in one tickets in a rush because they ares so booked up and then realised All in One did not include Santa. I then discovered on looking further that their website was, perhaps, not as intuitive as it could be and complained. It took me three goes to get through to a lady called Nicola White who was understanding, empathetic and really helpful. By working together we managed to resolve the issue. But, it is disappointing to see that others have had the problem before us and that is reflected in the two stars.

Having visited longleat a few times in the past and always having good experience, we decided to visit again since our last visit was over 7 years ago and we had moved up north.

Having booked our tickets online in advance, we arrived and having waited about 30min in the queue to get into the park, we then had to wait another 20min at another side of the park as the signs took us to the main entrance and then we had to queue again for the safari park.

Once in, we started to make our way around . Having parked and got out, immediately noticed like many other companies, Covid was used as an excuse to not run certain experiences. The Leemer walk was closed apparently due to covid even thought it was outside. Lots of events cancelled due to Covid yet still they charge you full price for the entry.

We were also told we could go around for a second time in case we missed some animals, but when we got to the entry, they had closed as apparently again last entry had been moved forward to 3pm despite the app telling you it was 3:30

All in , a very disappointing visit and an experience not to repeat again.

If you are thinking about going, perhaps wait another 12 months until companies stop to use covid as an excuse and run events as advertised.

We've visited Longleat a few times in recent years, from the safari to the Christmas lights. Recently, we took the opportunity to become season ticket holders, as it was a good venue to spend most of the day with relative ease.
However, in the past year or so, COVID or not, the service and friendliness at Longleat has gone. Areas of the park seem short-staffed with several areas closed without warning. We do appreciate COVID had an impact on the estate and it has made things more difficult, but simple changes would return this venue to a fun, family-friendly adventure.
And the cost of food and drink is incredible - yes, there are some options to choose but the cost is incredible. Avoid the coffee at all costs.

Customer service is non existent. There is no option to talk to anybody. I was given a phone number via email after 7 days of sending the email then nobody answers the phone! Phoning 40 times a day numerous voicemail and more emails and still 10 days later have not had a response.

Lovely campsite very well set out .if using an awning you will need a thick cover to go under the groundsheet. as the hard standing is very uncomfortable under foot. also very strong pegs needed almost impossible to put normal pegs through the stones. there are no shops in walking distance so I would suggest a supermarket shop before arrival.

I loved it!
The boat Cruise was amazing! The seals come right upto the boat and you can buy food to feed them, which I recommend.
Really enjoyed feeding the lorikeets and going through the butterfly house. My favourite was going through with the bats and having them fly right above my head.
It's really cool that you can feed the giraffes.
We took a tour bus rather than use our own car and still got to see so much!

The light show this year was beautiful even though the festival of light wasn’t on. All Covid safe and felt very secure. Can’t wait till the new season so we can get to see all the animals again, we miss them so much.

Attended the festival of light this year and was very well organised despite the COVID situation. Will certainly attend next year.

I purchased all in one tickets for myself, my daughter and 3 grandchildren to see Santa at Longleat at a cost of almost £200. I had already spent £700 on tickets for Lapland in Ascot, which was cancelled, so this was a very last minute thing.
My daughter checked out the paperwork and explained that the price didn't include visiting Santa. I immediately tried to phone Longleat to request a refund - went through various numbers and options and couldn't speak to anyone. Eventually after 30 minutes a recorded message "Office is now Closed".
So I emailed them, explaining the situation.
I received an email from them stating that they didn't give refunds. That I had bought tickets for the safari drive through (obviously a mistake who would do that on the 22nd December, 2020) which didn't include Santa. I knew this!!!
Finally, wishing me a Merry Xmas. I am fuming.
I would never, ever visit this place out of principal.

I don t think its fair that Longleat can get away with charging annual pass holders for entry as they say they are limiting entry numbers. Apparently there are no annual pass holder spaces available and we should have chosen a different date for my daughter's birthday.